Novotel Lombok Resort & Villas 4 stars

Customer review rating (ALL Rating) 4.6/5 332 reviews

Novotel Lombok Resort & Villas - Image 1
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Description

Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Water sports and daily free activities

  • Choices: Room, Villas, Private Pool Villas

Our accommodation(s)

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Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort, Pantai Putri Nyale, Pujut, Lombok Tengah PO BOX 5555
83573 LOMBOK
Indonesia

GPS:-8.903325, 116.297585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SPICE MARKET

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  332 reviews

TripAdvisor Rating  4.1/5  2,532 reviews

Certificate of excellence 2025

Amazing honeymoon stay!!!

TripAdvisor rating 5.0/5

Curious M TripAdvisor review

We had an amazing honeymoon stay. . Dinner was amazing and we had a lovely romantic dinner as Doni as our host.

Dear curiousm2026, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sharing your delightful experience with us. We are thrilled to hear that your honeymoon was memorable, and that you enjoyed the romantic dinner hosted by Doni. Your feedback is sincerely appreciated, and we look forward to welcoming you back in the future. Robby Irawan Front Office & Guest Experience Manager

Customer review rating 5.0/5

Mary H. M. Couples - Confirmed reviews ALL

Wow! What a wonderful part of our holiday. We stayed 5 nights & from the minute you check in the the amazingly helpful Wira & Erna who made everything fit into place. This place has it all! Huge beach frontage with beach huts to sit in as you start to unwind & feel that connection to Bali again - it’s land & people. Beach in front with beautiful sunsets and lovely walks to local areas. Great restaurant and fab room service at very reasonable prices. I had a huge salad sandwich with avocado & fries for $8Au. Fresh and tasty like all the food experiences we had during our stay. Buffet breakfast was very good but the personalized service from everyone topped it all! They knew our names and what sort of juice and tea I drank. The smiles were contagious especially the boys at the beach bar for happy hour. Wira at reception was extremely helpful when we enquired about upgrading to a beach villa offering us an excellent price. We will definitely book direct next time. Rooms were huge and very modern , ours was ground floor with a veranda. I’m very fussy when it comes to my level of cleanliness and the room ticked all the boxes. Great shower pressure and ample hot water too!! Keep on doing the absolute best Novotel as it’s what is going to bring us back next year. Do yourself a favour and book Novotel kuta Lombok! Beautiful Balinese feel and incredible service.

Dear M.. H. Thank you for taking the time to share your delightful experience at Novotel Lombok Resort & Villas. We are thrilled to hear that you enjoyed your stay and found our location, amenities, and services to be exceptional. It is wonderful to know that our team members, particularly Wira and Erna, made a significant impact on your visit with their attentive service. We take pride in offering a relaxing atmosphere along the beautiful beach, and it is gratifying to hear that you appreciated our beach huts, dining options, and the personalized touches during your meals. Your commendation regarding cleanliness and the quality of our facilities is particularly appreciated, as we strive to maintain high standards for our guests. We look forward to welcoming you back next year and appreciate your intention to book directly with us. Thank you once again for your kind words and support. Best regards, Robby Irawan Front Office & Guest Experience Manager

Kids club

TripAdvisor rating 5.0/5

Freedom464559 TripAdvisor review

We would like to say thank you to Elum at kids club. She was so talented braiding our granddaughter’s hair. Elum spent time with Maya teaching her how to make a bracelet. Thank you ELUM.

Dear Freedom464559, Thank you for your kind words regarding Elum and her outstanding contributions at our Kids Club. We are delighted to hear that she provided such a memorable experience for your granddaughter. Your appreciation will surely motivate our team to continue delivering exceptional service. Robby Irawan Front Office & Guest Experience Manager

Customer review rating 5.0/5

Serena S. Couples - Confirmed reviews ALL

Nice resort, friendly and helpful staff

Dear Serena S., Thank you for your kind words regarding your recent stay at Novotel Lombok Resort & Villas. We are delighted to hear that you found our resort comfortable and appreciated our friendly staff. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Robby Irawan Front Office & Guest Experience Manager

Could be great

TripAdvisor rating 3.0/5

Tracy M TripAdvisor review

The hotel is old but bathrooms have been recently done are are nice. The bed are very comfy. We had two rooms our AC did not work for all 5 nights. The maintenance came out around 20 times. We kept asking for another room but was not offered until our last night so not great. I am disabled they had knowledge of this before but still but us on the 3rd floor! Why would they do this? Breakfast was not great we all noticed when waiting for some eggs we all queued but local people did not and got served straight away. Staff smiled but it came across disingenuous but perhaps that was us. The hotel is a short drive to the town with the hotel making you use taxi of their choice with a set rate quite high. Meals and drink are very expensive for the evening but lunch snack are pretty good. They were kind enough to offer us a free evening meal for the AC not working and it was honestly very good. The beach is quite dirty the main pool is lovely

Dear Tracylaura, Thank you for sharing your feedback regarding your recent stay with us at Novotel Lombok Resort & Villas. I appreciate your comments about the comfort of our beds and the quality of our recently renovated bathrooms. However, I sincerely apologize for the inconvenience you experienced with the air conditioning and the room assignment, especially given your disability. It is our goal to provide a comfortable and accessible environment for all our guests, and your experience does not reflect our usual standards. I also regret that the breakfast service did not meet your expectations and that you felt there was an inconsistency in how guests were served. Your comments about our pricing and the beach condition have been duly noted, and I will ensure they are communicated to the relevant departments. I am glad to hear that you enjoyed the complimentary dinner offered during your stay. Thank you again for your insights, and I hope you will consider visiting us again in the future. Robby Irawan Front Office & Guest Experience Manager

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Other web-users rate our hotel

  • 323 reviews 8.4/10 Location
  • 385 reviews 7.9/10 Room
  • 556 reviews 8.7/10 Service
  • 12 reviews 6.6/10 WiFi
  • 296 reviews 8.4/10 Beach
  • 199 reviews 7.8/10 Breakfast
  • 155 reviews 8.2/10 Cleanliness
  • 117 reviews 5.3/10 Value

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