Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.4/5 2,173 reviews

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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Our temporary ice rink at the Christmas market

  • Enjoy Mediterranean cuisine at "La Terrace Sofitel" pop-up restaurant

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Bus drop-off and parking. Private parking with valet + EV charging stations

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,173 reviews

TripAdvisor Rating  4.0/5  2,109 reviews

Certificate of excellence 2024

Normal level

Customer review rating 2.5/5

Yasuhiro I. Families - Confirmed reviews ALL

The hotel staff was very accommodating. However, there was a lack of hangers for the wardrobe and no supply of towels or water unless requested. Also, we were three people in a room, and although the sofa bed was decently provided, there were basically only two coffee cups. It was also inconvenient that the electrical outlets were only under the desk, not on top of it.

Dear Yasuhiro I., Thank you for taking the time to share your detailed feedback with us. We are happy to hear that you found our staff accommodating, and we appreciate your patience with the situation involving the safety box. We are glad our team was able to resolve it by nightfall. However, we regret to hear about the inconveniences you experienced with the lack of hangers, towels, coffee cups, and the placement of electrical outlets. We understand how these details are important for a comfortable stay, and your feedback has been shared with our team to address these issues. Regarding the wait times at reception, we value your suggestion for increasing the number of receptionists and will certainly review this to improve our guest experience. We hope to have the pleasure of welcoming you back and providing an even better stay in the future. Kind regards, Camille Renaud Executive Assistant in charge of Quality ca…

a pleasant stay!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

extremely friendly staff. Great service.

Dear Fangzhou J., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Charlotte Guest Relations

The friendliest people!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Wonderful hotel with exceptionally nice people... we couldn't have hoped for any nicer experience!

Great location and friendly staff

Customer review rating 5.0/5

Ms J. L. Couples - Confirmed reviews ALL

We were greated so warmly. The room was fabulous and not one detail was overlooked. My husband was so very happy (the drink coasters are such a plus, I tried to buy them online!) The location could not have been better. Our stay was fabulous.

The staff was incredible

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

While the staff was really nice and helpful, the hotel smelled terrible. Every day, the hallway and elevator would reek of death in the mid afternoon. The rooms were dated - which we expected and were fine with - but they were also dirty and the art was horrendous. Our door was broken and there was no place to put our clothes. The location was great but it's a 3 star hotel.

Dear Shawna M., Thank you for sharing your experience with us. We’re pleased to hear that you found our staff incredible and helpful, as we strive to provide excellent service. However, we sincerely apologize for the unpleasant odors you encountered and the issues with the cleanliness and maintenance of your room. These matters are certainly not reflective of the standards we aim to uphold. Your comments regarding the hallway and room conditions, as well as the art and lack of storage space, have been shared with our management and housekeeping teams to ensure they are addressed. We are grateful for your feedback, as it helps us improve, and we appreciate your understanding. Should you give us another opportunity, we’ll do our best to provide you with a more comfortable and enjoyable stay. Have a lovely day, Kind regards, Camille Renaud Executive Assistant ca…

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Other web-users rate our hotel

  • 614 reviews 9.4/10 Location
  • 905 reviews 5.4/10 Room
  • 1,235 reviews 9.2/10 Service
  • 6 reviews 9.6/10 WiFi
  • 414 reviews 5.4/10 Comfort
  • 407 reviews 5/10 Vibe
  • 348 reviews 8.5/10 Breakfast
  • 230 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.