Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.4/5 2,142 reviews

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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Our temporary ice rink at the Christmas market

  • Enjoy Mediterranean cuisine at "La Terrace Sofitel" pop-up restaurant

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Bus drop-off and parking. Private parking with valet + EV charging stations

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,142 reviews

TripAdvisor Rating  4.0/5  2,115 reviews

Certificate of excellence 2024

exclusivt

Customer review rating 4.5/5

Tord H. Solo - Confirmed reviews ALL

I was saved from that all hotels were booked and I had none but frontdesk Sharon managed to fined one

Dear Monsieur H., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team and specifically Sharon, who will be pleased to hear she contributed to your positive experience. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Charlotte Guest Relations

Great Lobby, rest is old and tired

Customer review rating 2.0/5

Wayne Couples - Confirmed reviews ALL

Great service from people and a beautiful lobby but the room and the floor we stayed in smelled like mildew and the room was tired.

Dear Monsieur P., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the service from our team and appreciated our lobby. However, we are sorry that your room and floor did not meet your expectations and for the issues you encountered with the TV and unpleasant smell. Please know that we take these concerns seriously. Our maintenance and housekeeping teams have been notified, and we will be investigating and addressing the mildew odor and the TV issue right away. We are also working on plans to refresh our rooms to ensure a more pleasant and modern experience for our guests. We truly value your feedback as it helps us improve, and we hope to have the chance to welcome you back in the future for a more comfortable and enjoyable stay. Kind regards, Charlotte Guest Relations

Enjoyed every second

Customer review rating 5.0/5

Maurice Families - Confirmed reviews ALL

My father and I had a perfect stay in a modern and well located hotel with friendly and courteous employees. Could fully recommend this house. Thanks for having us.

Dear Maurice F., Thank you so much for your kind words following your stay at the Sofitel Strasbourg Grande Ile. We are thrilled to hear that you and your father had a perfect stay with us. I am pleased to know you enjoyed our modern amenities, central location, and the hospitality of our team. Your recommendation means the world to us, and we hope to welcome you back for another wonderful stay in the future. Thank you again for choosing us. Kind regards, Charlotte Guest Relations

Needs refurbishing

Customer review rating 3.0/5

Kal Families - Confirmed reviews ALL

Third time I stay here over the last few years. It’s time the rooms get refurbished.

Dear Khaled A., Thank you for taking the time to share your feedback with us. We greatly value your loyalty and are pleased that you have chosen to stay with us multiple times over the years. We sincerely apologize for the issues you experienced during your recent visit, particularly regarding the condition of the rooms and the unpleasant odor in the elevator and corridor. Rest assured, your comments have been shared with our housekeeping and maintenance teams to address these matters promptly. We are also currently evaluating potential refurbishments, and your input is invaluable in this process. Regarding your suggestion to provide refreshments upon arrival, we offer a refreshing drink to our guests and there is a fountain available at our reception however we try and reach as many of our clients as possible to offer this, sometimes we miss our guests!! I do apologise for this. We will certainly consider this to enhance the guest experience. Thank you again for your candid review, and we hope to welcome you back with improvements in the near future. Kind regards, Charlotte Guest Relations

Very good stay

Customer review rating 4.5/5

Karine V. Families - Confirmed reviews ALL

Loved it, brilliant location, kids welcome pack very appreciated. Staff extremely nice. Shame we could not try the restaurant as it required a credit card reservation and would have been charged if not cancelled within 24 hours

Dear Jannick D., Thank you for your wonderful review. We are thrilled to hear that you loved the location and that the kids' welcome pack was appreciated. Our team takes great pride in making our guests feel at home, so your kind words about the staff mean a lot to us. We are sorry to hear that you did not have the chance to try our restaurant. The credit card reservation policy is in place to ensure all our guests have a guaranteed dining experience, but we understand how this might have caused inconvenience. We will certainly review your feedback to see if we can make this process smoother in the future. We hope to welcome you back soon for another great stay, and hopefully next time you’ll get to enjoy a meal in our restaurant. Kind regards, Charlotte Guest Relations

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Other web-users rate our hotel

  • 621 reviews 9.4/10 Location
  • 911 reviews 5.2/10 Room
  • 1,238 reviews 9.3/10 Service
  • 6 reviews 9.6/10 WiFi
  • 418 reviews 5.3/10 Comfort
  • 410 reviews 4.8/10 Vibe
  • 347 reviews 8.3/10 Breakfast
  • 230 reviews 4.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.