Pullman Dakar Teranga 5 stars

Customer review rating (ALL Rating) 4.4/5 764 reviews

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10, Rue Colbert, Place de L' independance, 10200, BP 3380 DAKAR, Senegal

Description

Hotel extras

  • In an arty location on the Plateau, the hotel hosts major cultural events.

  • Swim a few lengths in the heated pool, then relax on the private beach.

  • Pullman Spa is a real haven of peace with a traditional Moroccan hammam.

  • Sunday brunch is a must-do of the city!

  • Our hotel is Safe Hotels certified: book with complete peace of mind!

Our accommodation(s)

Hotel location

Pullman Dakar Teranga

10, Rue Colbert, Place de L' independance, 10200
BP 3380 DAKAR
Senegal

GPS:14.667778, -17.431611

Telephone
Fax +221 33 823 50 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  764 reviews

Customer review rating 5.0/5

Kelapile N. Business - Confirmed reviews ALL

it was a pleasant experience with a waterfront

Dear Kelapile N., Thank you for your kind feedback. We are delighted to hear that you enjoyed our cleanliness and security, as well as the pleasant experience by the waterfront. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards. Naïla-Soraya Maïlélé Quality department

Customer review rating 4.0/5

Valeria D. Business - Confirmed reviews ALL

Comfortable room with amenities. Suggestion: bathroom needs more deep cleaning and remote control for the tv was not working.

Chère Valeria D., Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience à la suite de votre séjour au Pullman Dakar Teranga. Nous sommes ravis de savoir que vous avez apprécié le confort de votre chambre ainsi que les commodités mises à votre disposition. Nous sommes toutefois désolés d’apprendre que la propreté de la salle de bain n’a pas été à la hauteur de vos attentes et que vous avez rencontré un dysfonctionnement avec la télécommande de la télévision. Nous vous présentons nos sincères excuses pour ces désagréments. Vos remarques ont été transmises aux équipes concernées afin de renforcer notre vigilance sur la qualité du nettoyage et de veiller au bon fonctionnement des équipements en chambre. Votre satisfaction étant au cœur de nos priorités, nous espérons avoir l’opportunité de vous accueillir à nouveau et de vous offrir une expérience pleinement satisfaisante. Cordialement. Awa Diop Diagne Responsable Qualité

Customer review rating 4.5/5

Alan R. Business - Confirmed reviews ALL

No issues all good

Dear Alan R., Thank you for your positive feedback. We are pleased to hear that your experience at Pullman Dakar Teranga was satisfactory and that everything met your expectations. We look forward to welcoming you back among us, Best regards. Awa Diop Diagne Quality Manager

Customer review rating 2.0/5

Lionel N. Business - Confirmed reviews ALL

I would like to share my feedback following my stay last week. Unfortunately, my experience did not meet the standard I would expect from a hotel of this category and price point. One of the main issues was the internet service. We experienced two separate outages during my stay, and there was no prior communication or timely update provided to guests. On one occasion, when I called reception, I was simply told that there was an outage and that there was no indication of when it would be restored. For a hotel of this standing, such prolonged disruption—without clear communication—is both surprising and disappointing. More generally, the service at reception lacked warmth and attentiveness. The overall guest experience felt less polished than one would expect from Pullman. I was also disappointed by the food. The buffet dinner in particular did not feel fresh, and some dishes seemed to have been reused, having lost both taste and freshness. At times, there was even a slight smell suggesting that the food was no longer at its best. Even the thieboudienne, which I was especially looking forward to, was underwhelming. In addition, the public area on the 4th floor, particularly the corridor and the space in front of the elevator, had an unpleasant smell coming from the carpet. The room itself also felt insufficiently lit, and overall the hotel gave the impression of a property that has seen better days. I am sharing these comments candidly because I believe a hotel of this reputation should deliver a far better and more consistent standard of service.

Customer review rating 0.5/5

Kimberly H. Solo - Confirmed reviews ALL

I recently stayed at Pullman Dakar and when my bill was closed out, they did not include my redemption of Accor points. Instead I was overcharged. I attempted to call twice and was initially redirected and then hung up on twice and have been unable to receive responses from Pullman or Accor to resolve the issue. And during my stay, I was referred to as "akata" by one of the bartenders while I was in the restaurant. I would not recommend.

Dear Kimberly H., Thank you for taking the time to share your experience following your stay at our hotel. We sincerely apologize for the misunderstanding regarding the use of your ALL points when your bill was prepared. We fully understand your dissatisfaction with this situation. We confirm that we will deduct your ALL points to correct your bill and that the difference will be refunded directly to your credit card. We sincerely regret that this situation was not resolved more quickly and that your attempts to contact us did not result in a satisfactory resolution. Furthermore, we are deeply sorry to hear about the inappropriate behavior you described on the part of a member of our dining team. Such remarks in no way reflect the values of respect and quality of service that we are committed to providing our customers. Rest assured that your feedback will be brought to the attention of the relevant managers. We deeply regret that these various incidents have marred your experience with us. Your satisfaction is essential to us, and we take your feedback very seriously. We hope to have the opportunity to regain your trust during a future stay and to provide you with an experience that fully meets your expectations. Sincerely. Awa Diop Diagne Quality Manager

Other web-users rate our hotel

  • 191 reviews 9.3/10 Location
  • 368 reviews 8.2/10 Room
  • 1,110 reviews 9.4/10 Service
  • 14 reviews 7.3/10 WiFi
  • 176 reviews 7.8/10 Cleanliness
  • 146 reviews 9/10 Breakfast
  • 82 reviews 7.1/10 Comfort
  • 63 reviews 3.2/10 Value

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