Pullman Dakar Teranga 5 stars

Customer review rating (ALL Rating) 4.4/5 718 reviews

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10, Rue Colbert, Place de L' independance, 10200, BP 3380 DAKAR, Senegal

Description

Hotel extras

  • In an arty location on the Plateau, the hotel hosts major cultural events.

  • Swim a few lengths in the heated pool, then relax on the private beach.

  • Pullman Spa is a real haven of peace with a traditional Moroccan hammam.

  • Sunday brunch is a must-do of the city!

  • Our hotel is Safe Hotels certified: book with complete peace of mind!

Our accommodation(s)

Hotel location

Pullman Dakar Teranga

10, Rue Colbert, Place de L' independance, 10200
BP 3380 DAKAR
Senegal

GPS:14.667778, -17.431611

Telephone
Fax +221 33 823 50 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  718 reviews

Customer review rating 3.5/5

Johan V. D. P. Business - Confirmed reviews ALL

Very good hotel with very comfortable beds. Airco was not 100%. Service at breakfast was at times chaotic (e.g. no spoon available, no glasses available, etc).

Dear Johan V. d. P., We sincerely thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the comfort of our beds and that you were generally satisfied with your stay. However, we regret the inconveniences you experienced regarding the air conditioning and the organization of breakfast service. Your feedback has been shared with our teams so that corrective measures can be implemented to improve these areas and provide a smoother experience for all our guests. We hope to have the pleasure of welcoming you back soon and to provide you with a stay that fully meets your expectations. Regards. Awa Diop Diagne Quality Manager

Customer review rating 4.0/5

Melaku W. Business - Confirmed reviews ALL

Very satisfied with the overall experience , including the great hospitality , clean rooms and freindly staffs.My only disappointment was that I couldn't watch the World Cup matches from my room

Dear Melaku W., Thank you for your positive feedback regarding your experience at our hotel. We are pleased to hear that you enjoyed our hospitality and cleanliness. We regret that you were unable to watch the World Cup matches from your room and appreciate your understanding of our amenities. Looking forward waiting soon at Pullman Dakar Teranga, best regards. Awa Diop Diagne Quality Manager

Customer review rating 2.0/5

Lr Business - Confirmed reviews ALL

I had a mjor leak in my room toliet side. Inform desk had to go down since no one responded and than they responded. They got it taken care of first time. Again at about 330 am got up to go to toilet floor was full of water. It was almost time to checkout for me so told the front desk. Very inconvenient especially for the amount of money paid for the room. Vr L Reddy

Cher L Reddy, Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you experienced during your stay. We deeply regret the incident involving the leak in your bathroom, as well as the fact that the problem recurred a few hours later. We fully understand the inconvenience this caused, especially since it occurred in the middle of the night and disrupted your comfort. We are also sorry for the difficulties you encountered with your reservation. This type of situation does not reflect the level of service we strive to provide to our guests. Your comments have been forwarded to our technical and operational teams. Additional checks have been implemented to strengthen preventive inspections of our rooms and prevent this type of incident. We are also working to improve our teams’ responsiveness to ensure a smoother and more efficient resolution of issues. Thank you for your feedback, which helps us continuously improve the quality of our services. We hope to have the opportunity to welcome you back at Pullman Dakar Teranga and provide you with an experience that meets your expectations. Best regards. Awa Diop Diagne Quality Manager

Customer review rating 2.5/5

Bassel A. K. Business - Confirmed reviews ALL

My overall experience was average. The hotel is significantly overpriced for what it offers. In my opinion, it does not meet the standards of a five-star hotel and is closer to a four-star property. The level of cleanliness did not reflect what guests would normally expect from a luxury hotel. The location is great.

Cher Bassel A. K., Nous vous remercions d'avoir pris le temps de partager votre ressenti à l'issue de votre séjour. Nous sommes heureux de constater que vous avez apprécié l'emplacement de notre établissement, un atout que de nombreux voyageurs apprécient également. En revanche, nous sommes sincèrement désolés que votre expérience globale n'ait pas été à la hauteur de vos attentes. Nous prenons très au sérieux vos remarques concernant le rapport qualité/prix ainsi que le niveau de propreté, qui sont des éléments essentiels de l'expérience que nous souhaitons offrir à nos clients. Nous regrettons que nos prestations ne vous aient pas donné le sentiment de correspondre aux standards que vous êtes en droit d'attendre d'un établissement de cette catégorie. Votre retour a été partagé avec les équipes concernées afin de renforcer nos actions d'amélioration et de veiller à une qualité de service plus constante. Nous vous remercions pour votre feedback, qui nous aide à progresser, et espérons avoir l'opportunité de vous accueillir à nouveau au Pullman Dakar Teranga afin de vous offrir une expérience plus conforme à vos attentes. Cordialement. Awa Diop Diagne Responsable Qualité

Customer review rating 2.5/5

Mary A. G. Business - Confirmed reviews ALL

I called severally for reception to bring an iron - 4 times to be precise. Eventually I told there was no iron only consolation is that the receptionist offered to have someone get my clothes to iron them (after 2 hours of waiting). This could have been better managed. Secondly during check-out, I politely requested if the invoice could be presented in English and the receptionist ignorantly no, it's not possible. I am expected to understand French since I came to a French speaking country. I believe he spoke ignorantly since he forgot that Pullman is a global expression under the Accor brand. It's wrong for him to have assumed that every customer that comes to Pullman is a French native or speaker. It was also a bit of a hassle ordering room service using the QR code in the room - I was not able to complete my order electronically and ended up calling the room service number which defeated the purpose.

Chère Mary A. G., Nous vous remercions d'avoir pris le temps de partager votre expérience mais également pour vos commentaires détaillés, qui nous permettent d'identifier les points sur lesquels nous devons progresser. Nous sommes sincèrement désolés pour les difficultés rencontrées durant votre séjour. Le délai d'attente concernant votre demande de fer à repasser, ainsi que l'absence d'une solution rapide et clairement communiquée, ne reflètent pas les standards de service que nous souhaitons offrir à nos clients. Nous regrettons également les désagréments liés à la commande de room service via le QR code et comprenons votre frustration face à ce dysfonctionnement. Concernant votre départ, nous sommes particulièrement navrés de l'impression laissée par l'échange avec notre réceptionniste. Notre établissement accueille une clientèle internationale et nous nous efforçons de garantir un service adapté à tous nos hôtes, quelle que soit leur langue. Votre remarque a été partagée avec les équipes concernées afin de renforcer la sensibilisation à l'importance d'une communication attentive, professionnelle et orientée vers la recherche de solutions. Soyez assuré que vos observations ont été prises en compte avec le plus grand sérieux et qu'elles contribueront à nos actions d'amélioration, tant sur la qualité de service que sur nos outils numériques. Nous espérons avoir l'opportunité de regagner votre confiance lors d'un prochain séjour et de vous offrir une expérience à la hauteur des standards attendus d'un établissement Pullman. Cordialement, Awa Diop Diagne Responsable Qualité

Other web-users rate our hotel

  • 186 reviews 9.3/10 Location
  • 364 reviews 8.2/10 Room
  • 1,086 reviews 9.4/10 Service
  • 15 reviews 7.5/10 WiFi
  • 405 reviews 8.7/10 Food
  • 168 reviews 7.9/10 Cleanliness
  • 150 reviews 9.2/10 Breakfast
  • 22 reviews 5.7/10 Beach

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