Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,928 reviews

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Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • In the downtown area, Les Clés d'Or Concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,928 reviews

TripAdvisor Rating  4.0/5  2,690 reviews

Excellent location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Comfortable room, a little small (too much space wasted for the entrance hall and dressing room). A few issues, unexpected in a 5 star hotel: 1) The shampoo bottle above the bath was blocked, leaving a guest with long wet hair and no shampoo to wash it with ! 2) Too few electrical sockets, and badly positioned (behind the bedside tables, behind the TV), inadequate for recharging several telephones and laptops. 3) No walk-in shower, only a bathtub shower: difficult and not very safe for elderly guests to step over the rim of the bathtub, with no wall support rail in reach when getting out. 4) A slight but persistent 24/24 background hum from the ventilation system.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Wawa ice stay. Great location

Great location with lovely views of the river

Customer review rating 4.5/5

Esther F. Couples - Confirmed reviews ALL

Staff were very helpful - the room beautiful with views of the river. Easy walk to the many attractions in Lyon

Dear Mrs. F., Thank you for sharing your positive feedback about your stay at the Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed the hotel's ideal location and the lovely river view from your room. Our team is delighted to hear that you were fully satisfied with the excellent service you received. We look forward to welcoming you back to the Sofitel Lyon Bellecour. Best regards, Claire Quality Manager We very much appreciate your comments regarding your stay at the Sofitel Lyon Bellecour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Responsable qualité

Acceptable

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Aged Hotel, not comparable to other hotels out of Europe Disappointed from 5 stars

Dear Guest, Thank you for taking the time to review your recent stay at the Sofitel Lyon Bellecour. We are truly sorry to hear that your experience did not live up to your expectations and we sincerely regret reading your disappointment. We hope to have the chance to regain your trust in the future during another stay in our beautiful city of Lyon. Sincerely, Claire Quality Manager

Good hotel with a need for upgrades

TripAdvisor rating 4.0/5

NorthStar05221055634 TripAdvisor review

Pluses: Centrally located; Rooms with view over the Rhône river; Well soundproofed and very clean rooms; 8th floor dining room with great view; Well assorted buffet breakfast; Friendly and helpful staff with special kudos to Valentin Cuq, Concierge. Minuses: Rooms in need of updating. Only one electrical outlet with no USB port; 2 out of 3 elevators out of service during our first four day stay (May 11 to 15, 2024) No soap bars available for 3 days; On our second stay (May 21 to 22) we were assigned a standard room: inside bathroom door handle fell off (promptly repaired) and air conditioning unit was not working; Hotel staff does not respond to emails nor accepted to compensate for inconvenience.

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Other web-users rate our hotel

  • 673 reviews 9.4/10 Location
  • 1,433 reviews 6.3/10 Room
  • 1,604 reviews 9.1/10 Service
  • 15 reviews 4.4/10 WiFi
  • 584 reviews 4.4/10 Vibe
  • 475 reviews 7.9/10 Food
  • 445 reviews 8.8/10 Breakfast
  • 339 reviews 4.4/10 Amenities

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