Hotel Novotel São Paulo Morumbi 4 estrelas

I had a number of small issues, and a big one. The small issues: not properly clean rooms/toilets (moldy shower area, with previous guest's hair over the floor; clogged shower orifices, diverting water beams all over the place; cold bacon and watered-down orange juice in breakfast, just to name a few). The big issue: unacceptable experience in the restaurant. We were a table of 4, in a rather empty evening (3 other tables in the restaurant with people). We asked for starters and rather simple meals (staple dishes, no particular customization) and drinks. Starters and some of the drinks came in time, but not a can of soda and an orange juice. After about 40min of ordering, I asked for the can of soda, and also asked if it would take much longer for our meals to come. The waiter then went to talk to the person at the computer entering the orders. I was at a table where I had full vision of them and the computer screen, and it looked very much as if they were only then inputting my order for the kitchen. He then came back and said the orders would be out soon. Then, 20 min later, I called the waiter again and asked to see the manager, as that was unacceptable. He went away, talked to that person at the computer again, then after about 5-10min, came back with our meals, except one of them he brought with the wrong type of rice (another 5-10min to bring the ordered type of rice). After that, I asked him if the manager would come or not, and he casually and dismissively told me that the manager had already left for the evening, then left. After that point a different waiter attended our table, to whom I pointed out the missing orange juice (that I reminded the initial waiter about every time he came to the table). She then brought it - warm. Then, at the end of the meal, everyone but my brother was finished, and the waiter came to our table asking if we were already finished, and already grabbed my brother's plate - oblivious to the fork still in his hands. She then told us that the person in the computer was the one responsible in the absence of the manager, and that I could talk to her if I wanted to. When I talked to her, her excuse was that the restaurant was "very crowded, and the standard service time was up from 25-30 minutes to 45-50 minutes", and that she could only apologize for the late orange juice (regardless of the fact that the whole ordeal took more than 70min...).

Nice staff, beautiful view, amazing pool. Just kitchen's staff could be better ..... except Ivanildo, best caipirinha ever!!! He's a perfect barman. All staff working with a smile in face. Just a bad soup and bad juice were a vulnerable points....

The hotel location is very good when you need to be at Morumbi area. I have used this hotel years ago and I have had a very good experience. But my last experience last week was not good. The room was very small, parking service is not good as well the main desk. I have had to pick up my car by myself as the valet were not able and the Hotel acess was totally clogged up due to cars stopped.

This hotel has very good facilities and the staff is pretty good as well. Breakfast is really good. A few points that can improve are the swimming pool that is cold with no heat available and the TVs that does not have any HD channel not even the ones that are free within the public network. Also need to be cautious about the traffic depending on your destiny and the time you plan to depart from the hotel.

Excellent Hotel. I spent a one day at the hotel for business and was great. Easy location, clean, secure parking, great benefit. I had a very nice experience. Who are looking for good price this hotel and this perfect. Recommended.

The breaksfast is too crowd and it is impossible to get some food from cookers. The taxi drivers does not like to receive by credit card, do not turn on the AC and if the trip is short they dont like too.

I stayed for 6 nights in June, 2015. The rooms were comfortable, the breakfast was good, and above all, the staff were English speaking, courteous and helpful. The deck outside the restaurant has a beautiful view of the city. The area is upscale and safe, though a bit away from downtown. But taxis were never a problem. The hotel even has a shuttle to take the residents to the nearby Morumbi Mall. Overall, a value proposition for any visitor to the beautiful city of Sao Paulo/

Excellent value for money in São Paulo. Bed and bathroom were clean and confortable. Hotel staff was very attentive. We liked the breakfast buffet very much. Room with the kids bed wasn't really spacious.

I always look for this hotel when going with my family to Sao Paulo. Reasons: Nice and different view than any other hotel. Right in front of a bridge that change its colours. Very calm and quiet street, in a walking distance from a grocery store and a big outdor/sports store.

I liked so much. The rooms and the beds are perfect. The people that worked there are so lovely. Show... The breakfast and the lunch are delicious. I think that the price of the lunch is a little expensive.

Novotel Morumbi, is close to the south side of Sao Paulo. Regions like Morumbi, Av. Berrini, best shopping malls, etc are a quick drive distance from there. Although in the middle of it all, it's pleasant and very quiet.

This Hotel is very quiet and nice place to stay.I've already been there and I recommend it!The restaurant is awesome and the staff is gently and kind!The view of the most famous Sao Paulo's bridge is the special bonus!

Novotel São Paulo Morumbi is very comfortable and clean and it has excellent options of lazer. The room is very quiet and well equipped, but it is a bit small. It is situated on a good place, but it is at opposite side of the Tiete River, the access is complicated, you always need take a taxi to go to another places.

Novotel is not too close to downtown SP (city). If you want the SP's nightlife, forget it. If you want the city with some time to rest: it is perfect. Swimming pool, bar and, somehow, silence. Some rooms have SP skyline, some have a green hill view. The problem: terrible to reach at rush time hours.

The staff are kind and helpful. The hotel has excellent facilities, including internet service and safety. The hotel is close to the Morumbi Shopping and you can go walking, but it is tiring, so it is more convenient to go by taxi.