Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 4,917 reviews

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Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,917 reviews

TripAdvisor Rating  4.0/5  3,354 reviews

Thank you to all!

TripAdvisor rating 5.0/5

lisab2777 Couples - TripAdvisor review

We arrived very early and were made so welcome and given an early check in which we appreciated so much . Room was spacious , comfortable, clean with a great view. All the breakfast staff are so professional and friendly . Chloe is the best hostess and brilliant at her job and greeted us so beautifully every day . Also a big thank you to Eko ,Claudia and Hayley and Vadim who never stops working ! The concierge boys are so friendly . Thank you we had such a beautiful stay and can’t wait to be back at the end of the year

Great location, excellent service

Customer review rating 5.0/5

James R. Couples - Confirmed reviews ALL

Our stay was exactly as expected, great facilities and service, breakfast every morning was excellent, as expected from a 5 star hotel, nothing was too difficult, would highly recommend.

Bonjour James, It's truly rewarding to hear such positive feedback about your stay with us. We're delighted that you found our location to be great, our service excellent, and our breakfast offerings to your liking. Our goal is to provide a memorable experience that aligns with the expectations of a 5-star hotel, and it's wonderful to know we achieved this for you. Thank you for your high recommendation, and we eagerly look forward to the opportunity to welcome you back for another exceptional stay. Merci, Fraser Ross General Manager fr…

Great location, hotel itself ok.

Customer review rating 4.0/5

Andrew G. Families - Confirmed reviews ALL

Great location and friendly staff but thought the hotel itself was dated and buffet breakfast was just ok. Overall a pretty good stay.

welcoming. However, it's clear there are areas we need to improve, notably the condition of our rooms and the buffet breakfast offerings. We appreciate your candid feedback as it helps us identify where enhancements are necessary to ensure our guests' experiences align with their expectations of a Sofitel stay. We are committed to making improvements and hope to have the opportunity to welcome you back in the future to show you a revitalized experience that fully reflects the high standards we aspire to deliver. Merci, Fraser Ross General Manager fr…

Low level Sofitel

Customer review rating 3.5/5

Phil Couples - Confirmed reviews ALL

Check in/out were fine. Quality of room was disappointing. None of the after-service details included. Decor and guest facilities were more like Novotel or Grand Mercure; I'm very familiar with Sofitel in Sydney, Melbourne, London and Miami.

Bonjour Phil, Thank you for your feedback and for your loyalty as a Silver member of ALL – Accor Live Limitless. It's heartening to see your positive experiences with our check-in/out process, the efficiency of our team, and our commitment to cleanliness. However, I'm sorry to hear that the room quality and decor did not meet the high standards you've come to expect from Sofitel, especially in comparison with our properties in Sydney, Melbourne, London, and Miami. Your insight on paying more attention to the details is invaluable, and we will take this to heart as we strive to ensure our guest facilities and decor reflect the luxurious and refined experience associated with the Sofitel brand. We appreciate your recommendation of our brand and loyalty program, and we look forward to the opportunity to elevate your next stay with us to the exceptional standard you deserve. Warm regards, Fraser Ross General Manager fr…

Good location but in need of maintenance and a major reno

Customer review rating 3.0/5

Yu Families - Confirmed reviews ALL

Location was good. Our unit was old and needed a major update

Bonjour YU, Thank you for your feedback and for your Silver status with ALL – Accor Live Limitless. We're pleased you enjoyed our location, yet we're sorry to hear that the condition of your unit did not meet expectations. We acknowledge the need for updates and are in the process of planning renovations to enhance our guest experience. We hope to have the opportunity to welcome you back in the future, offering a stay that truly reflects the high standards of Sofitel and the Accor loyalty program. Merci, Fraser Ross General Manager fr…

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Other web-users rate our hotel

  • 1,351 reviews 9.5/10 Location
  • 2,303 reviews 6.7/10 Room
  • 2,378 reviews 8.3/10 Service
  • 115 reviews 4.5/10 WiFi
  • 715 reviews 5.5/10 Cleanliness
  • 697 reviews 8.5/10 Breakfast
  • 613 reviews 4.8/10 Amenities
  • 587 reviews 6.6/10 Food

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