Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.2/5 5,777 reviews

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81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,777 reviews

TripAdvisor Rating  4.0/5  3,382 reviews

Extremely Poor Check-In Experience

Customer review rating 1.5/5

T Solo - Confirmed reviews ALL

I can completely understand how busy a hotel can be in Summer and the 3pm check in rule. I arrived at 10am (fully pre-paid), I had completed an online check-in and spoke to reception and politely asked if anything comes up before 3pm that would be great whilst paying the security deposit for the room at the desk. I came back to the hotel at 1pm, no room available yet. Asked reception at 2pm - still no room. By 3pm, the entire foyer was completely full with single line queue for one receptionist on the counter at the time of check-in. By 3pm each person checking in at reception in the queue was now getting their rooms ahead of me - whilst I had been sitting down next to reception waiting 5 hours for my room. The entire foyer was full of disgruntled guests who were seriously underwhelmed by their experience - it wasn't just me. It made for a very bad environment. I made myself known again to reception and by 330pm I was given a room on the 5th floor overlooking the garden despite booking a RiverView room two months ago. The room had no River view at all. I've stayed at the Sofitel in Broadbeach 5-10 times and can confidently say that was the worst room in the hotel. I wouldn't go to the effort of reviewing the hotel if this was a Mantra, IBIS or Meriton, but the fact that this is a 5 Star hotel and a premium brand, it's probably important you get feedback of this nature to improve for future guests. I'm not sure I have the confidence to return unfortunately.

Well located

Customer review rating 4.0/5

Bruce M. Couples - Confirmed reviews ALL

Pleasant staff, great breakfast

Very poor customer service

Customer review rating 1.5/5

Kerryann Families - Confirmed reviews ALL

1. I booked for 25 and 26 December 2024 in Oct 2024 via phone call to Sofitel Broadbeach 2. I rang Sofitel Broadbeach on 25 Nov 2024 after noticing a transaction on my AMEX. A long conversation revealed Sofitel Broadbeach had messed up my booking and I was now INCORRECTLY showing as a 'no show' for 25 November. 3. The reimbursement process has been glacial. 4. My initial booking was for a twin room (my 25 yo daughter and myself)- this was not available when I arrived at Sofitel Christmas Day. It took a considerable amount of arguing to get a roll away bed beside a king bed - we could not move around in the room. I was told 'we are very busy'. Lovely relaxing Christmas! 4. At no point was I offered anything to acknowledge or mitigate the impact of Sofitel's stuff up on my Christmas. 5. The fridge did NOT work. I complained - nothing happened. Like others I purchased ice from Woolworths and kept in bathtub. Who can afford a glass of wine poolside at Sofitel on Christmas Day (refer to point 6. below). I drank nothing but tap water! 6. The nonsense about the legal requirement to buy 'knife and fork' food if ordering a drink at the pool was embarrassing. I have stayed at Sofitel Broadbeach many times over Christmas - never before has management enforced the 1992 legislation relating to this 'rule'. BTW management were referring to the rule as new legislation (totally untrue). I overheard many arguments - much damage to Sofitel brand. 7. Too many young children and babies in pool wearing non waterproof swimming nappies. Yuck! 8. An expensive and poor-quality holiday. 9. It looks like COVID wrecked Sofitel Broadbeach - very sad.

Great location

Customer review rating 4.0/5

Jared C. Business - Confirmed reviews ALL

Very welcoming staff. Always polite . Comfortable bed.

Dated and needing more staff

Customer review rating 2.0/5

Stephen B. Families - Confirmed reviews ALL

I’ve stayed at many Sofitels being a Diamond Accor member, but this hotel I’m my opinion is well below the standard of a Sofitel.

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Other web-users rate our hotel

  • 1,693 reviews 9.3/10 Location
  • 2,756 reviews 6.7/10 Room
  • 2,804 reviews 8.5/10 Service
  • 158 reviews 4.9/10 WiFi
  • 865 reviews 5.8/10 Cleanliness
  • 833 reviews 8.6/10 Breakfast
  • 786 reviews 4.4/10 Amenities
  • 539 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.