I loved the apartment, the amenities were perfect, the views were fantastic.

One problem noisy people on top hearing the kids running and banging never had that before for the years we have stayed

Customer service is below par. The rooms are very overpriced for what you are given, many items were broken or not working in the room including the microwave and stove. The view was the best thing about the experience, it definitely needs an update and refresh as most things look outdated and quite old. Unfortunately very disappointed with the whole experience, alongside the rude front desk and hotel staff members. We will not be retuning to this property.

Receptionist Jo was very friendly and helpful. The room was a bit ‘old and tired’ in that some maintenance is required. We put this down to lack of staff due to Covid! However, we were quite comfortable and would stay again. Staff can only do what they can in these trying times!

I am still waiting for the manager to contact me since I went to reception on our first morning. We booked Breakfee Southport but received an email cancellation then a new confirmation for Peninsula. No explanation was given. We weee booked into a 2 bedroom deluxe but got downgraded to a 2 bedroom classic. The apartment was awful and we would never have booked it had we know. It did not look anything like the images in the website. The hotel facilities were out of order including the outdoor pool and spa, building work was taking place in the hotel and in the under ground garage. We were not notified about this at all.