Novotel Goa Dona Sylvia Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 1,232 reviews

Novotel Goa Dona Sylvia Resort - Image 1
Novotel Goa Dona Sylvia Resort - Image 2
Novotel Goa Dona Sylvia Resort - Image 3
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Cavelossim Beach, Salcete, 403731 GOA, India

Description

Hotel extras

  • Private beach access to Cavelossim beach.

  • Villa-style rooms with private balconies, offering a garden, pool or distant sea facing view.

  • Enjoy buffet breakfast, lunch & dinner at our tropical themed Seagull Restaurant by the pool.

  • 4 in-house restaurants catering to a variety of cuisines to satisfy your every craving.

  • Tennis court, basketball court, fully furnished gym, spa and 2 swimming pools at the resort.

Our accommodation(s)

Hotel location

Novotel Goa Dona Sylvia Resort

Cavelossim Beach, Salcete
403731 GOA
India

GPS:15.17451, 73.94498

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,232 reviews

TripAdvisor Rating  4.6/5  5,324 reviews

Certificate of excellence 2025

A memorable experience and we would happily return. Highly recommended

TripAdvisor rating 5.0/5

starfromstalbans TripAdvisor review

We had a fantastic stay at Novotel Goa Sylvia and thoroughly enjoyed every aspect of our visit. The food was consistently delicious, with a wide selection that catered to all tastes, and the overall hospitality was exceptional. Every member of staff was courteous, professional, and genuinely keen to ensure guests felt comfortable. The atmosphere of the resort was calm, elegant, and welcoming, making it an ideal place to relax and unwind. A special thank you to Rosalina from housekeeping for her excellent service and attention to detail, which made our room feel spotless and well cared for. Sailesh, our waiter, was highly attentive, friendly, and efficient throughout our meals. Jagdish, the barman, was equally impressive, serving great drinks with warmth and professionalism and Gita from front house who will do whatever it takes to make the stay comfortable. A truly memorable stay.

Customer review rating 5.0/5

Anka A. Families - Confirmed reviews ALL

Lovely service

Customer review rating 5.0/5

Aditi K. Families - Confirmed reviews ALL

I would like to especially commend the Head of Guest Relations Gita Naik for truly saving our stay. While there were several issues initially, she stepped in with exceptional professionalism, empathy, and ownership. She listened patiently, acted swiftly, and genuinely went above and beyond to make things right. Her efforts not only resolved the situation but completely turned around our experience. She single-handedly restored our faith in the hotel and made us feel valued as guests. A true asset to the organization

Worst christmas get away, repent it big time

TripAdvisor rating 1.0/5

NathVandana TripAdvisor review

I am writing to express my significant concerns regarding the service quality experienced during my recent stay. As a frequent visitor to Goa, having consistently chosen the Radisson next door for nearly a decade without issue and i repemt for not chosing to stay there., I am particularly dismayed by the current circumstances. I would like to detail the specific issues encountered, beginning with the most pressing: 1. **December 25th Christmas Breakfast:** For a hotel purporting to be a five-star establishment, I anticipated a standard breakfast experience. However, on Christmas morning, the hotel appeared ill-equipped to manage a full house of guests, resulting in a makeshift breakfast arrangement in the ballroom. This setup was notably unprepared, with open food displays, unlidded items, and dirty dishes readily available for use. When I requested proper glassware, I was provided with disposable cups, with the explanation that other options were not yet ready. Furthermore, my request for a non-spicy paratha for my three-year-old was met with a refusal from the live counter, who stated that the mixture already contained chilies and could not be customized. It was only when the head chef stepped in i could get the parantha. Given the unsatisfactory state of the food, I opted to forgo breakfast entirely, finding the quality to be inferior to that typically found at a three-star property. The absence of table service was also a notable oversight, presumably due to the temporary arrangement. 2. **Beach Towel Policy:** Beach towels are a standard amenity at any beach resort. I was informed by your team that providing them was no longer hotel policy. However, upon visiting the beach, I observed several foreign guests utilizing them without apparent issue. The following day, your team did provide me with two towels. 3. **Milk for Children:** It is customary for five-star hotels nationwide to provide basic milk for children in the evenings. When I requested to inspect the milk used, your staff was unable to provide a new 1-liter tetra pack, instead offering an open glass of milk. I expressed my concern regarding the origin and safety of this milk, and while I offered to pay for a new, sealed container, I was informed that such a request was outside of policy. Fortunately, I had a tetra pack on hand for my child and subsequently purchased more the next day. I could enumerate further issues, but time constraints prevent me from doing so at present. My primary recommendation, particularly for guests with children, is to reconsider staying at this establishment. The food quality, cleanliness, and overall hospitality were severely lacking. Sincerely, Vandana

Customer review rating 4.5/5

Margaretta A. L. E. Friends - Confirmed reviews ALL

Rooms were comfortable and the sit out was a lovely place for morning coffee. The whole resort was lovely and spacious. The staff were courteous and extremely helpful.all in all a lovely stay.

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Other web-users rate our hotel

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  • 215 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.