Fairmont Makati 5 stars

Customer review rating (ALL Rating) 4.7/5 4,104 reviews

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1 Raffles Drive, Makati Avenue, 1224 MAKATI CITY, Philippines

Description

Hotel extras

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Willow Stream Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

Our accommodation(s)

Hotel location

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
Philippines

GPS:14.5513, 121.0231

Telephone
Fax +63 2 8555 9899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,104 reviews

TripAdvisor Rating  4.5/5  2,927 reviews

Certificate of excellence 2024

2nd Time Around

TripAdvisor rating 4.0/5

Flor M Families - TripAdvisor review

Our 2nd stay but first time staying on the Gold Floor. The evening cocktails at the Lounge was impressive even though it was a bit crowded. But the morning buffet breakfast was very disappointing. You have to ask for everything i.e. table settings, water, extra menus like omelette were not offered unless we asked. Serving coffee without cream and Sugar . Ordered mangoes but was not serve but saw other tables got their orders served. We’re a group of 7 adults and 2 kids and the other party opted to eat at Spectrum which is way better than the Gold Lounge.

Good stay

TripAdvisor rating 5.0/5

maniya8 TripAdvisor review

We stayed at Fairmont Makati for our brief visit to Manila. We chose this hotel because of it’s location. There are heaps of dining and shopping options in the area. It was easy to get to and from the airport. We were initially given a room facing a busy road. My husband told the front desk staff that we were jetlagged and couldn’t sleep because of the noise from the street. She immediately organised us to transfer to a better room. We really appreciate that. The room was clean and spacious. We had enough space for our luggage and other stuff. There wasn’t any iron/ironing board though. And the sink tap had a leak. We had to turn the tap to a certain angle so that the water will not drip. These are an easy fix, not a big deal. All the staff - from the concierge, front desk, security, dining/bar, etc. are friendly and polite. They always smiled and said hello. I’m impressed by the wait staff who took my coffee and eggs order. They remembered my preference from the days prior. The concierge staff sets an example of great customer service. He always helped me with my requests and queries, e.g. my parcel delivery, how to use the local ride sharing app, etc. Also, thanks to the staff at the rooftop bar who stayed back a little longer to make sure we didn’t feel rushed to finish our cocktails. The passionfruit spritz which they recommended was really good, chef’s kiss! Thank you for making our short trip a pleasant one. We will definitely stay in Fairmont Makati the next time we visit Manila again.

Personal Favorite

TripAdvisor rating 5.0/5

Camile C TripAdvisor review

Among all accor hotels I’ve been to in the country, Fairmont is a personal favorite because of how all the employees respect their guests, whether they are expats or not. I feel comfortable even if I am a very simple person who wouldn’t dress up nicely at a hotel. I hope all hotel staff are like this. However, this is the only time I didn’t receive any complimentary gifts upon check in.

Great Service

Customer review rating 5.0/5

Asmita M. Business - Confirmed reviews ALL

During my 11 day stay at Fairmont Makati, the staff paid attention to every detail to ensure my stay is comfortable. From room cleaning service to breakfast service, everything was top notch. The staff was professional and friendly. I used the gym, pool and spa at the hotel and all the facilities were clean and updated. I would recommend this hotel to everyone.

Dear Ms. M., Thank you for sharing your positive experience at Fairmont Makati. We are delighted to learn that you enjoyed our top-notch service and facilities during your stay with us. Our team is dedicated to ensuring every guest has a comfortable and memorable experience and we are glad that our upkeep as well as food and beverage service was to your satisfaction. We appreciate your recommendation and look forward to welcoming you back soon on your next business trip. Sincerely, Margret Inocencio Guest Experience Lead

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The first experience I had was great because of the upgrade given to us due to the incidence of having someones underwear in one of the cabinet of our designated room last Sept.2024because of this I purchase 4 voucher to come and experience once more the solemnity and elegancy as well as the great hospitality of the place however this second time of stay Oct.2024, upon going to the bar at the 9th floor with my son who happen to look for something to eat upon arrival amaze the scenery of the place and took a lot of picture we felt humiliated with one of the waitress told us “are we just there for picture or are we going to order drinks since the kitchen already close?”OMG I am speechless and shocked!we almost forgot why we got there!since they said that the kitchen is close, we just rushingly went down to our room, I never had the chance to feel the calmness of the bed because of that incident, I wake up early swim to the pool trying to remove that memory back to the room and still cannot calm then I try to go the spa have some mineral pool bath and steam room luckily I just alone and have time to cry then I go back to the room and start telling my children to pack and we checked out, the front desk are very accommodating I told the incident and they are very sorry about what happen and Sir Aki personally apologise and assuring that they will review training and protocols for proper approaching the guest

Dear Ms. D., We sincerely apologize for the less than satisfactory experience you encountered during your most recent stay at Fairmont Makati. We are certainly disheartened to learn regarding the handling of our food and beverage personnel whilst you were enjoying the scenery. Please have the assurance that the matter has already been escalated and the team are already seeking immediate measures to address this concern internally to ensure no recurrence. We appreciate your understanding and patience as we review our training and protocols to ensure a more pleasant and respectful experience for all our guests. We are most grateful for your loyalty as our valued silver member and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Margret Inocencio Guest Experience Lead

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Other web-users rate our hotel

  • 895 reviews 9.7/10 Location
  • 1,369 reviews 8.5/10 Room
  • 2,313 reviews 9.4/10 Service
  • 39 reviews 7.6/10 WiFi
  • 533 reviews 7.6/10 Cleanliness
  • 491 reviews 8.6/10 Breakfast
  • 166 reviews 9.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.