Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,518 reviews

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Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,518 reviews

TripAdvisor Rating  4.5/5  1,935 reviews

Customer review rating 0.5/5

Kate J. Families - Confirmed reviews ALL

Breakfast was cold and took forever. Staff unaware of ALL accor membership benefits. Had to have long debates with staff to get the benefits I had paid for, and they still got it wrong! Very disappointing for a '5 star' hotel.

Cockroaches in room

TripAdvisor rating 1.0/5

Luxurytravellerjt TripAdvisor review

We are here now and are half way through our 8 night stay. On the 2nd day we saw cockroaches in our room and complained. We were told the room would be sprayed immediately. However, 24 hours later and we have more cockroaches in the room. The duty manager has said they will send someone up to sweep them away if we point them out! I asked about the spray and he said they will do that but can’t find any spray at the moment - makes me wonder if they bothered spraying yesterday. We’ve stayed here several times over the last few years and it is definitely going downhill. There are also maintenance issues - broken iron, broken balcony blinds (no sign of the blind being repaired despite our request 2 days ago) but the cockroaches and manager attitude to the problem is the worst. We will never stay here again and will be looking for a clean hotel to move to tomorrow.

Customer review rating 4.5/5

Peter E. Couples - Confirmed reviews ALL

Great location. Good breakfast. Very helpful staff at Reception.

Dear Peter E., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location, breakfast, and found our reception staff to be helpful. Your comments are greatly appreciated. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Customer review rating 4.5/5

David S. Families - Confirmed reviews ALL

A wonderful 5 start hotel. The only reason I didn't score our overall experience as 10, is: a) we were going to have some after dinner drinks with our friends, and were disappointed that the hotel's bar closed before 10:30pm b) staying in a 5 start hotel, I would expect a nice "buffet" breakfast.

Dear David S., Thank you for your kind words regarding our location and the comfort of your stay. We appreciate your feedback about the bar closing time and the breakfast offerings. While we strive to provide an exceptional experience, we understand that our bar hours may not align with all guest preferences. Regarding breakfast, we aim to deliver quality options and will consider your comments for future enhancements. We hope to welcome you back for another enjoyable stay. Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Customer review rating 5.0/5

Anita B. Families - Confirmed reviews ALL

Wonderful staff, particularly David Board (Head concierge), fabulous accommodation and location.

Dear Anita B., Thank you so much for your kind words! We are thrilled to hear you enjoyed our prime location and found your accommodations to be fabulous. Most importantly, I will be sure to share your compliments with David Board and the rest of our concierge team. David takes great pride in taking care of our guests, and he will be delighted to know he made your stay so memorable. We look forward to welcoming you back soon! Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

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Other web-users rate our hotel

  • 934 reviews 9.8/10 Location
  • 1,150 reviews 8.1/10 Room
  • 875 reviews 7.7/10 Service
  • 10 reviews 3.1/10 WiFi
  • 359 reviews 8.1/10 Comfort
  • 224 reviews 5.1/10 Food
  • 222 reviews 6.3/10 Amenities
  • 219 reviews 6/10 Cleanliness

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