Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,519 reviews

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Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,519 reviews

Customer review rating 5.0/5

Jane G. Couples - Confirmed reviews ALL

We stayed for five nights after arriving from London. The perfect start to our Australian holiday.

Dear Jane G., Thank you for your delightful feedback. We are thrilled to hear that your stay with us served as a perfect start to your Australian holiday. It is our pleasure to provide comfort in such a fabulous location, and we hope to welcome you back soon. Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Customer review rating 3.5/5

David G. Couples - Confirmed reviews ALL

Lovely hotel and well placed in harbour Few issues though - had a bath and turned on jets - dirt and grime came out of them so not properly cleaned - next day a large cockroach came out of bath - not good for a high end hotel

Dear David G., Thank you for taking the time to provide your feedback. We are pleased to know that you enjoyed our hotel and its harbour location. That said, we are very sorry to learn of the issues you encountered during your stay. The matter regarding the bath jets and the cleanliness concerns you described is unacceptable and does not meet the standards we are committed to upholding. Please be assured that your comments have been addressed with our housekeeping, maintenance, and pest control teams as a matter of urgency. We are reviewing our cleaning and inspection procedures to prevent any recurrence. We genuinely appreciate you bringing these matters to our attention. Your feedback is invaluable in helping us maintain the level of quality expected of a high-end hotel. We hope to have the opportunity to restore your confidence in us during a future visit. With warm regards, The Pullman Team

Customer review rating 4.5/5

George B. Couples - Confirmed reviews ALL

Lovely big room, very clean and comfortable. Great view and excellent location. Very helpful staff. Would have 10 out of 10 if breakfast choices had been a bit better.

Dear George B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious accommodations and our staff's service. Your comments about the breakfast options will be taken into consideration as we continuously strive to enhance our offerings. Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Customer review rating 5.0/5

Eloise G. Couples - Confirmed reviews ALL

We were completely delighted with our enormous room, well equipped and completely comfortable. Fantastic views. Excellent service by the front desk staff. The only poor service was for breakfast, which we cancelled after the first day. They would do better to have a buffet.

Dear Eloise G., Thank you for your wonderful feedback. We are delighted that you enjoyed your spacious room, fantastic views, and our harbour location, and that you found your stay well worth the price. We truly appreciate your kind words about our front desk team, especially Rick and David. Your recognition will certainly be shared with them. We regret that breakfast did not meet your expectations and value your suggestion regarding a buffet option. Your comments help us improve our service. We look forward to welcoming you again soon. With warm regards, The Pullman team

Customer review rating 5.0/5

Jennq C. Families - Confirmed reviews ALL

Loved the rooms. Friendly staff. Spacious. Location was amazing.

Dear Jennq C., Thank you for taking time to share your recent experience with us. We are delighted to hear that you enjoyed our fantastic location, spacious rooms, and the friendliness of our staff. It’s wonderful to know that your experience with us was a positive one, and that our accommodations met your expectations. We hope to have the pleasure of welcoming you back in the future for another memorable stay. With warm regards, The Pullman team

Other web-users rate our hotel

  • 922 reviews 9.8/10 Location
  • 1,131 reviews 8.1/10 Room
  • 860 reviews 7.7/10 Service
  • 10 reviews 2.8/10 WiFi
  • 352 reviews 8.1/10 Comfort
  • 221 reviews 5.3/10 Food
  • 214 reviews 5.4/10 Cleanliness
  • 175 reviews 5/10 Value

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