Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,292 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 Sydney, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hyde Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 Sydney
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,292 reviews

TripAdvisor Rating  4.5/5  1,908 reviews

Certificate of excellence 2023

Rooms not maintained to 5 star standard

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

The room was dirty, ceiling, wall and rugs. broke toilet seat, stains. was very disappointed.

Dear Craig, Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that we take your concerns seriously, and we will investigate the issues you’ve raised regarding cleanliness and maintenance. We understand how important it is for our guests to have a clean and comfortable environment, and we will take necessary steps to address the specific concerns mentioned, including the condition of the room and the delayed availability at check-in. We value your feedback as it helps us improve our service, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. Sincerely, Sammie Nguyen Assistant Front Office Manager

A great location as we went to two major events at the Sydney Opera House

Customer review rating 4.0/5

Lindsay K. Couples - Confirmed reviews ALL

I really like the location and the family feel

Dear Lindsay K., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. We are delighted that our location was convenient for your visit to the Sydney Opera House. We strive to create a welcoming and family-friendly environment, and we're glad you experienced this during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Quay Grand Team

Perfect location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Our stay was everything we’d hoped it would be. Staff very helpful, our apartment was spacious and clean and a very comfy bed.

Dear Penelope M., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed the perfect location and found our apartment spacious, clean, and comfortable. We strive to provide a welcoming and enjoyable stay for all our guests, and we're glad we were able to achieve that for you. We appreciate your feedback regarding quicker booking acknowledgements, and we will certainly work on improving this aspect. We hope you'll consider staying with us again in the future! Sincerely, Pullman Quay Grand Team

Great location, friendly staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Worst part having to wait 45 to 50 minutes for room service. Rang after about 30 minutes to check and we were told the order would be delivered within 5 minutes. Still had to wait another 15 or so minutes. Kitchen staff did not apologise for the delay however the delivery person was quite apologetic

Dear Geoff S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. Thank you for sharing your feedback with us. We're delighted that you enjoyed the location and found our staff friendly. We sincerely apologize for the unacceptable delay in your room service order. We understand the frustration of waiting 45-50 minutes, especially after being given an incorrect estimated delivery time. We are committed to providing excellent service to all our guests, and this falls short of our standards. We will be reviewing this incident with our kitchen staff to identify the root cause of the delay and implement measures to prevent it from happening again. We appreciate your understanding and hope that this isolated incident does not deter you from staying with us again in the future. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand

Bad service, inadequate staff

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Bad service. Seems like the hotel doesn’t have enough staff. Check-in experience was very slow. House keeping was always late and slow. Room was very outdated and poorly constructed despite being recently refurbished. Towels in the room feel like 2-3 star hotels kind of quality. Overall, this hotel feels more like 3.5-4 stars, definitely not a 5 star experience

Dear Supitcha F., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. We sincerely apologize for the shortcomings you experienced during your visit and appreciate you bringing these concerns to our attention. We understand your disappointment with the service levels, particularly the slow check-in and housekeeping delays. We are actively working to address staffing challenges and improve service efficiency across all departments. We also acknowledge your concerns about the room condition. While we recently refurbished the property, we understand that certain aspects may not have met your expectations. We will carefully review your comments and use them to further enhance our guest experience. Regarding the early check-out incident, we deeply regret this error and apologize for the inconvenience it caused. This was an isolated incident, and we are taking steps to prevent similar occurrences in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

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Other web-users rate our hotel

  • 820 reviews 9.7/10 Location
  • 995 reviews 7.9/10 Room
  • 786 reviews 7.9/10 Service
  • 9 reviews 2.2/10 WiFi
  • 283 reviews 7.7/10 Comfort
  • 202 reviews 5.5/10 Cleanliness
  • 158 reviews 5.1/10 Value
  • 141 reviews 5.7/10 Breakfast

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