Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,554 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
Pullman Quay Grand Sydney Harbour - Image 2
Pullman Quay Grand Sydney Harbour - Image 3
Pullman Quay Grand Sydney Harbour - Image 4
61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,554 reviews

TripAdvisor Rating  4.5/5  1,931 reviews

Customer review rating 4.5/5

David O. Couples - Confirmed reviews ALL

Very helpful and attentive staff. Well equipped apartment with a fabulous view of the Quay and access to ferries. Short walk to the Rocks and the Botanical gardens. It was almost perfect except for two things. The kitchen didn't have any kitchen knives. The breakfast menu didn't have the flexibility of options we would have liked. (Eg to pick bacon, eggs and rosti.) And I couldn't link my stay to my Accor account to collect points because it had been booked through a travel agent.

Dear David O., Thank you very much for taking the time to share your feedback. We are delighted to hear that you found our team helpful and attentive, and that you enjoyed your well-equipped apartment with its beautiful views of the Quay. Our location is certainly one of our greatest assets, and we’re pleased it provided easy access to the ferries, The Rocks, and the Botanic Gardens. We appreciate you letting us know about the areas that could have improved your stay. We sincerely apologize that your kitchen did not include knives—this should have been provided, and we will ensure our housekeeping team reviews this to prevent future oversights. Your comments regarding the flexibility of our breakfast menu are also valuable. We understand how important it is for guests to have choice, and we will share your feedback with our culinary team as we continue to review and refine our offerings. Regarding your Accor points, stays booked through third-party travel agents are unfortunately not eligible for points or status nights under Accor’s program terms. However, your loyalty is very important to us, and we hope that on your next visit you will have the opportunity to book directly so that we can ensure all your member benefits apply. Thank you once again for your constructive feedback. We are very pleased that overall, your stay was almost perfect, and we hope to have the pleasure of welcoming you back again soon. From, Pullman Quay Grand Management

EXCEPTIONAL

TripAdvisor rating 5.0/5

DayTrip23636544657 TripAdvisor review

2 Garden view rooms booked 2 nights 21st to 23rd November.608 & 611 Reception staff were very kind held our luggage till check in. Also dealing with the payments efficiently. Our grand daughter and daughter were upgraded to a brilliant Harbour view room which staff gave great attention to treating her to lovely chocolates and card with 21st birthday wishes Bath towels shaped into swans on the bed and red rose petals. My husband and I loved our garden view room. Furnishings in both rooms were very calming and relaxing. We had everything we needed in the kitchen and appliances worked perfectly. Congratulations and best wishes to everyone

Dear Guest, Thank you so much for sharing your wonderful feedback. We are delighted to hear that you and your family enjoyed your stay with us from 21–23 November in rooms 608 and 611. It is lovely to know that our reception team provided kind and efficient service, from holding your luggage to assisting with your payments. We are also thrilled that your granddaughter and daughter enjoyed the complimentary upgrade to a Harbour View room. Our team was very happy to help make the 21st birthday celebration special, and we’re glad the chocolates, card, swan towels, and rose petals added a memorable touch. We’re pleased to hear that you and your husband loved your Garden View room, and that the furnishings and calming atmosphere contributed to a relaxing stay. It’s wonderful that the kitchen amenities and appliances were convenient and worked perfectly for you. Thank you once again for your kind words and congratulations—they mean a great deal to our team. We look forward to welcoming you and your family back for another enjoyable stay. From, Pullman Quay Grand Management

Customer review rating 4.5/5

Suzanne W. Families - Confirmed reviews ALL

We had a very comfortable stay with you, fantastic location.

Dear Mrs W., Thank you so much for taking time to share your recent experience with us. We’re delighted to hear that you had a comfortable stay and enjoyed our fantastic location. It’s wonderful to know that our front desk team made such a positive impression — we’ll be sure to share your compliments with the team. We hope to welcome you back again soon! With warm regards, The Pullman team

Customer review rating 4.0/5

Danielle G. Couples - Confirmed reviews ALL

My 3rd stay here, and not my last

Dear Mrs. G., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and the iconic location. We truly value your loyalty as an Accor Gold member. We are especially pleased that Giulia in the Hacienda made your experience even more enjoyable by conversing with you in Italian. We will be sure to pass along your kind words. We look forward to welcoming you back for many more stays to come. With warm regards, The Pullman team

Customer review rating 2.5/5

Jeff E. Couples - Confirmed reviews ALL

Problems regarding restaurant breakfast. Reported and resolved. Unauthorised transaction of $2600 on credit card and not yet credited after 3 days

Dear Mr. E., Thank you very much for taking the time to share your recent experience with us. We are pleased that the breakfast concern was promptly resolved; however, please accept our sincere apologies for the inconvenience caused by the unauthorized transaction on your credit card. Although the refund was processed immediately, it may take a few business days for the amount to appear in your account. We sincerely appreciate your loyalty as an Accor Diamond member, and please rest assured that your feedback has been shared with our Front Office team to prevent any recurrence and ensure greater attention moving forward. We truly hope to have the opportunity to welcome you back for a much more seamless and pleasant stay. With warm regards, The Pullman team

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.