Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,531 reviews

Best price
guarantee
Pullman Quay Grand Sydney Harbour - Image 1
Pullman Quay Grand Sydney Harbour - Image 2
Pullman Quay Grand Sydney Harbour - Image 3
Pullman Quay Grand Sydney Harbour - Image 4
61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,531 reviews

TripAdvisor Rating  4.5/5  1,932 reviews

Customer review rating 5.0/5

Jessica O. Families - Confirmed reviews ALL

Brilliant location on the harbour v convenient for ferries, trams and trains. Also mesmerising watching the comings and goings on the harbour. Also good that Pullman Quay Grand has apartments for rooms with all the conveniences they offer. We have stayed there a lot and never tire of it.

Dear Jessica O. Thank you very much for your kind and continued support. We’re delighted to hear how much you enjoy our brilliant Harbour front location and the convenience it offers for ferries, trams, and trains. Watching the constant activity on the Harbour is truly something special, and we’re so pleased it continues to mesmerize you each time you stay with us. It’s also wonderful to know that you value the comfort and convenience of our apartment-style rooms. We truly appreciate your loyalty and look forward to welcoming you back to Pullman Quay Grand again very soon. From, Pullman Quay Grand Management

Amazing Pullman Grand Quay

TripAdvisor rating 5.0/5

WanChew TripAdvisor review

My family and I stayed 4 nights at Pullman Grand Quay. We were in the 2 bedroom apartment overlooking the garden. It was the best hotel we stayed in during the 2 week trip. The apartment was very spacious and very clean. Garden view is nothing special but we did get to see the Sydney Opera House from the balcony. Location is unbeatable for tourists who want to be in the thick of the action. The lift goes directly to the 1st floor which opens up to the promenade and wharfs. Step through the glass doors and immediately soak up the bustle and vibes of Sydney. Sydney Opera House is a 7 min walk away. The trams and monorail both stop a short walk away. Breakfast is ala carte style, not buffet, not unlimited. It is definitely quality over quantity. We tried most of the items on the menu during our stay and all were good. The pizzeria attached to the hotel has very nice food, definitely recommend it. We will stay in Pullman again if we visit Sydney again!

Dear WanChew, Thank you very much for taking the time to share such a wonderful and detailed review of your stay with us. We are truly delighted to hear that Pullman Grand Quay was the best hotel you experienced during your two-week trip — that is a great compliment and means a lot to our entire team. It’s fantastic to know that you and your family enjoyed the spaciousness and cleanliness of the two-bedroom apartment, as well as the unexpected bonus view of the Sydney Opera House from your balcony. We’re also pleased that our location enhanced your experience. Being right in the heart of Circular Quay, with direct lift access to the promenade and wharfs, is something we’re very proud of, and it’s wonderful to hear how much you enjoyed the energy and convenience of the area. Thank you for your kind comments about our à la carte breakfast concept. We’re glad you appreciated the quality of the dishes and had the chance to try a variety of menu items. Your recommendation of our pizzeria is also much appreciated — we’ll be sure to pass this on to the team. We sincerely look forward to welcoming you and your family back to Pullman Grand Quay on your next visit to Sydney. From, Pullman Quay Grand Management

Customer review rating 4.0/5

Alec R. Couples - Confirmed reviews ALL

A very pleasant state Only slight negative. Found the restaurant food ordinary

Dear Alec R., Thank you for your kind words regarding your stay at our hotel. We are pleased to hear you enjoyed the beautiful room and the amazing setting. We appreciate your feedback about the restaurant and will take it into consideration as we aim to enhance our culinary offerings. Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Customer review rating 4.0/5

Colin C. Couples - Confirmed reviews ALL

The location of the hotel is fabulous, and the staff are very welcoming and friendly. However, the room was not as good as we expected. We paid a small fortune to stay six nights in a room with a harbour view over NYE. We had previously stayed in the same type of room two years ago. Sadly, time has not been kind to the rooms! The telephone in the room did not work; it was reported on day two but not fixed until our last day. One of the wardrobe doors has sagged on its hinges and now scrapes across the carpet, making it hard to open. The balcony sunscreens have been disabled due to health and safety concerns ... one fell off into the plaza below some time ago, so they all need replacing. In general, the rooms are looking tired and in need of a facelift. Since our last stay, the restaurant area has been totally revamped and rebranded, which is nice. However, the first priority of any luxury hotel should be the comfort of the customers ... for the money we paid, this was not as good as we expected.

Dear Colin C., Thank you for taking the time to share such detailed feedback following your recent stay with us, and for your kind comments about our location and the friendliness of our team. We are genuinely pleased that these aspects of your visit made a positive impression. That said, we are very sorry to learn that your room did not meet your expectations, particularly given the significance of your New Year’s Eve stay and your previous positive experience with us. We fully understand your disappointment, especially considering the premium rate paid and the Harbour-view room you selected. Please accept our sincere apologies for the maintenance issues you encountered. The delay in repairing the in-room telephone and the condition of the wardrobe door were not reflective of the standards we strive to uphold, and your comments have been shared with our maintenance and management teams for immediate review. Likewise, we appreciate your understanding regarding the balcony sunscreens; while their removal was necessary for guest safety, we acknowledge the impact this has had and can confirm that replacement solutions are currently being planned. You are absolutely right that guest comfort is the cornerstone of a luxury hotel experience. While we are pleased that you noticed the recent refurbishment of our restaurant, we recognize that investment in our guestrooms is equally important. Your feedback reinforces the need to accelerate planned upgrades, and it is being taken very seriously. Thank you once again for bringing these matters to our attention. We truly value your loyalty and hope to have the opportunity to welcome you back in the future, so we can provide the level of comfort and experience you rightly expected and deserve. From, Pullman Quay Grand Management

Customer review rating 5.0/5

Gerard M. Families - Confirmed reviews ALL

Location and service fantastic !

Dear Gerard M., Thank you for your kind feedback! We’re delighted to hear that you found both our location and service to be fantastic. It’s always rewarding to know our team and our Circular Quay setting helped make your stay enjoyable. We hope to welcome you back to Pullman Quay Grand Sydney Harbour again very soon. From, Pullman Quay Grand Management

In partnership with TripAdvisor

Other web-users rate our hotel

  • 925 reviews 9.8/10 Location
  • 1,147 reviews 8.1/10 Room
  • 874 reviews 7.7/10 Service
  • 10 reviews 3.1/10 WiFi
  • 352 reviews 8.1/10 Comfort
  • 223 reviews 5.2/10 Food
  • 221 reviews 6.3/10 Amenities
  • 221 reviews 5.8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.