Novotel Manila Araneta City 4 stars

Customer review rating (ALL Rating) 4.7/5 3,500 reviews

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Novotel Manila Araneta City - Image 1
Novotel Manila Araneta City - Image 2
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Novotel Manila Araneta City - Image 4
General Aguinaldo Avenue, Araneta City, Quezon City, 0810 Manila, Philippines

Description

Hotel extras

  • Free WIFI in all areas

  • Multi-level covered parking

  • Spa, Kiddie and Adult Pool, Fitness Center and Kids Club

  • Pillarless Grand Ballroom, 7 meeting rooms, 7-floor event garden & tent

  • All-Day dining with international cuisine, a 24/7 outlet and Executive Lounge

Our accommodation(s)

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Hotel location

Novotel Manila Araneta City

General Aguinaldo Avenue, Araneta City, Quezon City
0810 Manila
Philippines

GPS:14.619989, 121.054251

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,500 reviews

TripAdvisor Rating  4.5/5  1,238 reviews

Certificate of excellence 2024

Well located, efficient staff

TripAdvisor rating 5.0/5

Len L Families - TripAdvisor review

This is our newest favorite accor hotel. The staff are amazing! Especially Ms. Nique of the Executive Club Lounge, she is very proactive, efficient and attentive to our needs. Also, Ms. Rona and Mr. Lemar of the Food Exchange. Looking forward to our next stay.

One of a kind!

TripAdvisor rating 5.0/5

Violeta R TripAdvisor review

Stunning location, Excellent hospitality services... Knowledgeable concierge team... Seamless airport transfer... Accommodating personnel from start to finish, reservation team Erico Reyes and the sales Director Ms.Michee Crudo, the best!!!

Ms Crissell is NOT FIT to become A. manager at Food Exchange

Customer review rating 0.5/5

Ms A. Families - Confirmed reviews ALL

I am extremely very dissapointed with the way Ms Crissel is handling guests at Food Exchange. Ms Crissel is the type of Hotel Employee that some guests will be discouraged to go back to the hotel and go to food exchange to eat. She is very unwelcoming, she always avoid guests interaction and WILL NEVER greet guests UNLESS INSTUCTED by Sir John. She is snobbed, unprofessional and very rude. She ALWAYS HIDE in A. cubicle at food exchange to avoid greeting guests. She is the reason why most of the time we avoided eating at food exchange aside from your previous employee Ms. Toska. It made me feel that she is angry with us because of my previous complaint against Ms Toska which is Ms Crisell’s friend. I remember that Ms Crisell was the one who was in charge last Christmas dinner in 2023 when my family also had A. bad experience with her service. Despite of her rude attitude, I just decided to just ignore her and her unprofessional behavior whenever we stay at Novotel but today Nov 10, 2024 I have my minor kids with me and my senior mom that has to take medicine round the clock. I specifically asked for food for my kids too which Ms Jen of Food Exchange was aware that I have my kids with me but MS CRISSEL DECLINED it and just delivered food for Two Persons, where I can count the fruits and the meat in my one hand. I am very dissapointed and exteremely insulted of what Ms Crissel Did, we did not eat the breakfast and I sent the food back to her. Please bring back Ms Angie and Mr Kester at Food Exchange. :-( They exceeded guests expecations by giving the best hospitality friendly, welcoming service at food exchange. Which is the OPPOSITE Ms Crisell that position went exactly to her AIRHEAD and will make us feel unwelcome and will always make us feel that it’s not the hotel’s lost if guests will not go back to your hotel. :-( She doesnt care if she dissapoint guests. I really just wanted to avoid making reviews and complaints and just want to let bad experiences left unsaid most of the time BUT there were instances that employee like Crisell will make your maximum tolerance reached its peak. We just want to relax and have A. great time at times like this with our family especially if there is special occassion just like this stay that it’s my child’s birthday. Why cant you just give your guests the break, rest and hassle free stay that they deserved? :-( If you are not commited to the service of being in the hospitality industry just leave your Job and make way for someone who is more qualified and deserved it better Crisell.

Well located. Convenient for everythin’

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Bathroom Shower needs a bigger/wider door to prevent water from splashing outside the shower area. All in all, very good & clean. Staff are very courteous and helpful. Buffet a bit pricy tho, however I would still recommend this place for a stay.

Dear Rosebelle, Thank you for being one of our loyal members, and for allotting time to provide feedback towards your recent experience in Novotel Manila Araneta City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. While I wish you had a perfect experience, it is through feedback that we learn to improve our services. Rest assured we are taking appropriate measures to enhance customer experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rei Aragon Guest Experience Officer

Good stay

Customer review rating 4.5/5

Takahiko T. Business - Confirmed reviews ALL

clean, comfortable, stay. Every clerk is nice with us.

Dear Takahiko T., We very much appreciate your time in sharing comments regarding your stay in Novotel Manila Araneta City. It is always a pleasure to receive positive feedback. We hope to welcome you again on your next visit. Sincerely, Rei Aragon Guest Experience Officer

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Other web-users rate our hotel

  • 1,213 reviews 9.7/10 Location
  • 1,807 reviews 8.4/10 Room
  • 2,433 reviews 9.2/10 Service
  • 46 reviews 8.3/10 WiFi
  • 926 reviews 8.7/10 Food
  • 903 reviews 8.7/10 Cleanliness
  • 701 reviews 9.1/10 Breakfast
  • 573 reviews 7.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.