Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 2,916 reviews

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Pullman Cologne - Image 1
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Helenenstrasse 14, 50667 KOELN, Germany

Description

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • Space for events up to 1000 people

Our accommodation(s)

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Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

Telephone
Fax +49 221 2751301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,916 reviews

TripAdvisor Rating  4.5/5  2,376 reviews

Staff could be better. A very average stay.

Customer review rating 3.0/5

Faye P. Friends - Confirmed reviews ALL

Good location as very central. But we had huge issues with finding an electric charging point, as 2 of your points were out of order and the other 2 were already taken. When asked staff to help us find somewhere else, they were very unhelpful and basically just said ‘I can’t help, I don’t know’ which isn’t really good enough. Only when my friend pressed them to help us, she reluctantly agreed and gave us 1 solution. Their attitude wasn’t what I would expect from your hotel, it’s almost like they were students who just couldn’t be bothered to work that day. It took us over an hour to find a charging point, which wasn’t ideal given we were only staying 1 night. I would say the room was average, it was clean but old fashioned and the bathroom could have benefitted from a refresh. We could also hear the people in the next room through the adjoining door. Would I stay again? I’m not sure, I’d probably look somewhere else!

good stay

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Good stay but there was a bad smell in the room. And internet connection was terrible.

Dear Mr. S., thank you for choosing the Pullman hotel for your stay in Cologne and for taking the time to review. We appreciate your positive feedback in general, but are also sorry to read about the inconvenience you have experienced due to the smell and the internet connection. Please be assured that we will take care! Best regards from Cologne Sonja Pohl Human Resources & Training Manager

Good location

TripAdvisor rating 3.0/5

Effie58 Friends getaway - TripAdvisor review

Hotel is in a great location and within walking distance of all the Christmas markets. This was our second time staying here, we also stayed here in December 2023. Our room was a nice enough size. The TV doesn’t have any English channels and although it shows it’s a smart TV, it wouldn’t allow us to connect to it. We were walking around 10 miles a day, so it would have been nice if we could relax in bed with some English channels. We came back to our room one day to find our bedroom window wide open. I wasn’t sure why house keeping opened it and left it open. On one of the mornings, we felt warm so opened the window ourselves. We could smell smoke from a cigarette, which was strange as we were on the 5th floor and I couldn’t see anyone outside on ground level. When we left to go out, we saw the house keeping trolley and there was a packet of cigarettes on it. We assumed the guy cleaning the rooms must smoke in them and that’s why our window was left open and that was why we could smell it. It must have been coming from the room next to us that he was cleaning. We didn’t find all of the staff very friendly. The day before we were leaving, I asked if we could have a late checkout as our flight wasn’t until the evening. A very rude girl on reception said they were fully booked. She didn’t actually have a look to see if they were and she barely looked up from what she was doing. I checked on the hotel website and saw they had rooms available to book for the following day, so I went back to reception to ask why we had been lied to. I spoke to a more polite young lady who told me they have to save some rooms in case someone with no arms needs it. I have no idea what this was about and I gave up trying. The staff of the hotel let it down.

Dear Effie, thank you for returning for a second visit at the Pullman Cologne and for reviewing on Tripadvisor. We are sorry that we were not able to fulfill your satisfaction at all, but please be assured that we take your feedback seriously and that we will take care to always improve our services and offers. Best regards from Cologne Your Pullman team

Insults from the Front Desk and Challenges with Itemized Billing

Customer review rating 1.0/5

Business T. Business - Confirmed reviews ALL

Insults from the Front Desk and Challenges with Itemized Billing and Service Standards During Business Travel The highly detailed bill I received has posed significant challenges for my business travel. Company policy permits reimbursement for room rates that include breakfast and half board, but not for miscellaneous hotel food/ room service. However, the half board package, as outlined in the booking confirmation, was broken down into four separate charges on the invoice: 1. Accommodation 2. Breakfast food 3. Breakfast beverage (never seen this being separated from breakfast food) 4. F&B Hotel Food (in many hotels, this appears to be the same as room service) This breakdown is unprecedented for me. As a result, only the accommodation cost is eligible for reimbursement since it does not explicitly indicate "half board" or "room and breakfast." Unfortunately, the experience worsened when I spoke with the front desk. I politely inquired whether it was possible to receive an invoice clearly stating "half board" or "room and breakfast + dinner." Ms. J.G., who was on duty, responded with condescension, saying, "If that's not something allowed by your company, why would you do that?" She further insisted that "F&B hotel food is not room service," suggesting I educate my finance department on how to interpret invoices. It seems she has little experience with reimbursement processes. I strongly encourage management to review our conversation via the CCTV footage to understand how a hotel guest feels in such situations. The hardware is noticeably outdated, as there is no USB plug in the room, and converters are unavailable for borrowing from the front desk due to high demand. The only option is to leave my phone at the front desk, which has three charging slots, but only one is compatible with the latest iPhone models released in September 2023, over a year ago. I typically bring a converter with me, but after losing my luggage upon arriving in Cologne, I expected the hotel to provide some contingency assistance; however, not received. I have always appreciated the standards of major hotel chains. In the past, I primarily registered with Marriott Bonvoy, Hyatt World, and IHG loyalty programs, and regardless of my membership tier, I found staff to be well-trained and services to be consistently high-quality. However, after more frequent travels in Europe, I've discovered that the All Accor chain has many conveniently located hotels and started to use the hotels more often; however, never been disappointed like this time. On a positive note, I must commend the bedding in this hotel; the sheets and mattress are among the best I've encountered. Additionally, breakfast was quite decent. However, the overall service experience has left much to be desired.

Dear Ms H., thank you for taking the time to share your experience during your recent stay with us. We are sorry for the challenges you encountered regarding the itemized billing and the interaction with our front desk staff. We strive to provide clear and transparent billing practices and we regret that our breakdown did not meet your expectations. Your feedback regarding the need for clearer invoicing will be taken into consideration as we aim to enhance our service. At the same time, we would like to point out that it is not possible to combine the services due to different VAT rates Regarding the amenities in your room, we acknowledge the importance of staying connected during business travel, and your feedback about the outdated hardware has been noted. We continuously seek to improve our facilities for our guests' convenience. We appreciate your kind words about our bedding and breakfast offerings. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future to provide a better experience. Best regards Pullman Cologne

Well located and good stay

Customer review rating 4.0/5

Arzu A. Business - Confirmed reviews ALL

It is very closed to Neumarkt area, we could reach every where by walking. Very clean and especially free of charge mini bar was exiting. The only thing that I can say that breakfast room was bot suitable for the busy days. Everybody was so helpfull but ir didn't effect the waiting for breakfast. Thank for your effort and great coorparation.

Dear Mrs. C., it´s a pleasure to receive your positive rating and your compliments. Thank you very much for your stay with us and for taking the time to review! We look forward to welcoming you back and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

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Other web-users rate our hotel

  • 1,099 reviews 9/10 Location
  • 1,838 reviews 7.8/10 Room
  • 1,470 reviews 8/10 Service
  • 29 reviews 7/10 WiFi
  • 926 reviews 8.1/10 Breakfast
  • 780 reviews 7.8/10 Comfort
  • 608 reviews 6.9/10 Cleanliness
  • 423 reviews 6.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.