Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 2,956 reviews

Best price
guarantee
Pullman Cologne - Image 1
Pullman Cologne - Image 2
Pullman Cologne - Image 3
Pullman Cologne - Image 4
Helenenstrasse 14, 50667 KOELN, Germany

Description

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • Space for events up to 1000 people

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

Telephone
Fax +49 221 2751301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,956 reviews

TripAdvisor Rating  4.5/5  2,367 reviews

Lovely experience

Customer review rating 5.0/5

Astrid Couples - Confirmed reviews ALL

We have been staying at the hotel on our wedding night and the night before. We had a room with a stunning view over Cologne and a beautiful balcony. We received a small marriage cake to enjoy, and I had a special hanger for my wedding dress. I loved the way they took care of even the smallest things. Thank you!

Nice team, good hotel

Customer review rating 4.5/5

Tobias W. Business - Confirmed reviews ALL

Friendly reception as always by Mr Wismann (?) and his colleagues. Restaurant prepared a Burger for me even though I only arrived 10 minutes before the kitchen would close.

very good hotel but avoid the bar

Customer review rating 3.5/5

Jerome P. Couples - Confirmed reviews ALL

Lovely hotel, very clean and in good order with a great location. Reception staff generally efficient and breakfast was really good with a fantastic service. Unfortunately the bar lets it down quite badly with very poor service, made up rules, barely average quality food at a very high price. On the saturday evening, I came back to the hotel at 10:50 pm and went straight to the bar to eat some food. I was told: "NO, the kitchen is closed". I then asked if i could get room service which again was a big: "NO". The bar staff advised me to go and get something to eat outside the hotel although it was raining. I did go out to eat but on my return I checked the room brochure which clearly indicates that room service is available until midnight ( i took a picture of it in case you're doubting it). I therefore went to reception to ask for some clarification and was then told that the last order for room service is 10:30pm....??? I argued that I was lied to but the reception staff told me it was a mistake and they were sorry. They also told me my complaint would be forwarded but of course I never heard anymore of it. I am unclear as to which version is correct but nowhere on the website or in the hotel the customer is advised of this made up rule(s). It appears that the guests of the hotel just have to accept it and keep quiet. I am therefore left with the feeling that the hotel on this occasion treated me like an inconvenience who just wanted to cause trouble. This very casual attitude towards me is in my opinion calling for a great reminder of what a customer is and for your printed rules to be clear and adhered to. I can only describe the bar staff as: Clueless, unhelpful and untrained. I sincerely hope you do whatever is necessary to make them behave more professionally.

Dear Mr. P., first of all we would like to thank you for choosing the Pullman hotel for your stay in Cologne and for taking the time to give us a feedback regarding your visit and your experience with us. Of course we are happy to receive your compliments concerning the cleanliness and to read that you have been satisfied with the location in general. At the same time we are very sorry for all the inconvenience you have experienced due to the situation at the bar and the room service and we want to apologize. Unfortunately there was a mistake in the room brochure concerning the serving times of the roomservice and we will . We also do regret that you`ve got a feeling of being an inconvenient guest and we want to assure you that this is not our way we usually want to interact with our guest. So please be assured that we take your feedback seriously and that we will discuss your mentioned points within our team to offer a better service in the future. Dear Mr P., once again our apology for all the trouble and please do not hesitate to contact us for any questions or wishes. Best regards from Cologne Sonja Pohl Human Resources & Training Manager

Our room was very clean and comfortable. Hotel was very well located. We enjoyed our stay

Customer review rating 4.5/5

Elaine I. Couples - Confirmed reviews ALL

Overall the hotel was beautiful, clean and the beds were very comfortable. We woupd definitely be staying here again. My only negative would be about the staff. We asked at reception if they had any details of tours or activities and we were told no. Then we asked the bar man for a cocktail and he informed us they didn't do cocktails but if we wanted one we could walk to a cocktail bar about 15 mins away, we just stayed at the hotel. We then asked if we could get some beer mats as we're were going to take our drinks to our room and they said they couldn't and gave us some napkins instead!! It was only when we arrived home that we read that the hotel had a beautiful cocktail rooftop bar!!!

Dear Elaine, first of all we would like to thank you for choosing the Pullman hotel for your stay in Cologne and for taking the time to review. We appreciate your positive rating and your compliments concerning the room and the cleanliness very much, but at the same time we are very sorry to read about the service at the reception and the bar and we want to apologize for the inconvenience you have experienced. Please be assured that this experience is not we usually interact with our guests and that we usually do have have leisure or sightseeing tips. So we will take care for the future. At the moment our cocktail bar LAB12 is closed due to summer holidays and we will re-start in autumn with our barkeeper team. We look forward to welcoming you back and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

Excellent experience

Customer review rating 4.5/5

Gabriel Business - Confirmed reviews ALL

I recently stayed at the Pullman Hotel in Cologne, and my experience was exceptional. From the moment I arrived, I was impressed by the hotel's sleek, modern design, which created a welcoming yet sophisticated atmosphere. The check-in process was smooth and efficient, with the staff being incredibly friendly and professional. My room was spacious, clean, and well-equipped with everything I needed. The bed was incredibly comfortable, ensuring a restful night's sleep, and the large windows offered a stunning view of the city from the 11th floor of the hotel. One of the hotel's standout features is its excellent location. It’s conveniently situated close to the city center, within walking distance of many major attractions. The Wi-Fi connection was reliable and fast, which was particularly important for me as a business traveler. I also had breakfast at the hotel’s restaurant, which provided an impressive variety of options, from delicious local dishes to international favorites. I highly recommend the Pullman Hotel in Cologne for anyone looking for comfort, elegance, and top-notch service in a central location. I would gladly stay here again on my next visit.

Dear Gabriel, thank you so much for choosing the Pullman hotel for your stay in Cologne and for taking the time to share your experience with us. We are very happy about your great feedback and the rating and of course we will share your compliments with our team. Of course we hope that we can we can welcome you back with us for a next stay in the future and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,066 reviews 8.9/10 Location
  • 1,792 reviews 7.8/10 Room
  • 1,431 reviews 8.4/10 Service
  • 27 reviews 7.9/10 WiFi
  • 927 reviews 8.1/10 Breakfast
  • 764 reviews 7.9/10 Comfort
  • 580 reviews 7.1/10 Cleanliness
  • 408 reviews 6.3/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Koeln

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.