FAQ: ALL Gift Card

Ordering a gift card is simple! Make your purchase online through our secure order form. We accept the following selected payment methods: Visa and Mastercard.

ALL Gift Cards can be purchased for any amount with a minimum of 20 GBP/EUR/CHF and 100PLN and a maximum of 250 GBP/EUR/CHF and 1200PLN. You can order several gift cards in one transaction.

Yes in the delivery details section you can enter your friend’s email address for them to receive the ALL Gift Card as a PDF. The system will send a confirmation email to the purchaser and another email with the PDF gift card to the gift card recipient right away. If you would prefer to send the gift card at a later stage, you can enter your own email address in the delivery details section so you can print and give to your loved one whenever you want.

Yes, you can have a personal message written on the ALL Gift Card. Please fill the dedicated box on the form when purchasing the gift card.

Most emails filter emails automatically and your ALL Gift Card can sometimes go directly into spam. Sometimes a gift card is also interpreted as a marketing email and categorized accordingly. In case you have not received the confirmation or your ALL Gift Card email, please check your spam and junk folder. If after checking your spam and junk folder you still haven't received the confirmation email, you can contact our Customer Care team by email at customercare@accor.com

Yes, you have the right to cancel a Gift Card order within 14 days of the date of delivery of the Gift Card to the original Recipient of the Gift Card. However, this right of withdrawal is not valid if the Gift Card has been used. Download withdrawal form here.

You can use your ALL Gift Card in all participating hotels across Europe (currently in United Kingdom, Germany, Poland, Netherlands, Switzerland and Greece). Participating hotels may change from time to time - please refer to the participating hotels page for an updated list. Please refer to the ALL Gift Cards Terms of Use.

ALL Gift cards are valid for five years from the date of purchase. The validity period and expiry date are shown on your card PDF. Please refer to the ALL Gift Cards Terms of Use.

Booking your accommodation is easy! Step 1 - Visit our participating hotels list and choose the hotel you wish to stay at. Step 2 - Book your hotel as usual on all.com. You can’t pay with your gift card at the time of booking yet, you can only redeem it at checkout at the hotel. Remember to take your ALL Gift Card with you and present it to Reception upon check in. The hotel will confirm the value and validity of your card. Please again present your ALL gift card on check out to make full or part payment on your room account.

The ALL Gift Card can be redeemed for any services that are available in the participating hotel and delivered directly by these hotels. If you are not staying at the hotel, you can also redeem the gift card for any of these services.

The ALL Gift Card purchased on https://accor-giftcards.com can only be used at participating hotels in Europe (currently in United Kingdom, Germany, Poland, Netherlands, Switzerland and Greece). The ALL Gift Card is also non-transferrable, so we are unable to exchange the voucher for a voucher for any other region. Please refer to the ALL Gift Cards Terms of Use.

Reservations at participating hotels are subject to availability at the time of reservation. Room allocations fill quickly during special events, school holidays, public holidays and weekends and no guarantee can be given that an allocated room will be available at any participating hotel or for the days that a customer may prefer.

The ALL Gift Card purchased on https://accor-giftcards.com can only be used at participating hotels in Europe (currently in United Kingdom, Germany, Poland, Netherlands, Switzerland and Greece). The ALL Gift Card is also non-transferrable, so we are unable to exchange the voucher for a voucher for any other region. Please refer to the ALL Gift Cards Terms of Use.

The ALL Gift Card can be redeemed for any services that are available in the participating hotel and delivered directly by these hotels. If you are not staying at the hotel, you can also redeem the gift card for any of these services.

The ALL Gift Card can be used at the hotel for your stay and can be redeemed for any room bill, including for a package. However, the booking must be made via direct channel only, only at the participating hotel. The card cannot be redeemed against a third party such as for instance travel agency or OTA booking. The card cannot be redeemed for the purchase of another gift card. Please refer to the ALL Gift Cards Terms of Use.

It’s up to you! You can either present the printed version of the gift card PDF you have received or show the gift card PDF on your mobile device. You can also redeem your gift card by presenting the gift card number.

Yes you can redeem your ALL Gift Card amount all at once or partially. Please mention it to the hotel when you redeem it. Your ALL Gift Card can be used a number of times at multiple properties within the validity period until the balance reaches zero.

When redeeming your ALL Gift Card in hotel, you can ask to know the remaining balance on your ALL Gift Card. You can also ask Customer Care for this information by contacting them by email at customercare@accor.com

The ALL Gift Card recipient can earn Reward points when redeeming his/her ALL Gift Card, if his/her reservation is eligible to earn points, in accordance with the Membership T&Cs. If the Buyer is a member of ALL – Accor Live Limitless programme, he/she cannot use his/her points to purchase the Gift Card. The Buyer cannot earn ALL – Accor Live Limitless programme points when purchasing a Gift Card, except in the case of a special and temporary offer for which the conditions for earning points and the number of Reward points to be credited will be detailed at the time of purchase. Please refer to the ALL Gift Cards Terms of Use.

No, your ALL Gift Card is only valid until the expiry date. After this time the card will be deactivated and any unused credit will be lost. Please refer to the ALL Gift Cards Terms of Use.

The information concerning you is processed by Accor SA acting as data controller for the processing of your data. This data processing is necessary for the execution of the gift card sending service, as described in the terms and conditions and, where applicable, the crediting of points if the buyer is an ALL - Accor Live Limitless member and to send information about the products and services of the Accor group. To this end, Accor SA collects the personal data provided by the buyer relating to the surname, first name, ALL - Accor Live Limitless card number and email address of the buyer as well as that of the recipient of the gift card. Your data is required for the generation, sending and use of the gift card and is intended for use by Accor SA authorized employees, the service provider in charge of the execution of this service, and the participating hotels in which the gift card will be used. Unless otherwise provided by law or regulation, your data will be kept for a period of 12 months from the expiry date of the gift card. To exercise your rights (access to data, rectification, erasure, limitation or objection to processing, data portability, definition of guidelines for the processing of your data after your death), please write to uk.datapolicy.giftcards@accor.com. You can also contact the Accor Data Protection Officer by writing to uk.datapolicy.giftcards@accor.com or file a complaint with a supervisory authority.

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