Grand Mercure Solo Baru 5 stars

Customer review rating (ALL Rating) 4.5/5 535 reviews

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Grand Mercure Solo Baru - Image 1
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JL IR SOEKARNO, SOLO BARU, SUKOHARJO, 57552 Solo, Indonesia

Description

Hotel extras

  • Breathtaking scenery at the sky lounge on 21th floor.

  • Up to 2500 capacity ballroom for event.

  • Infinity pool on the 3rd floor.

  • The hotel provides direct access to The Park Mall.

  • For alternative dining options, room service is available on site.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Solo Baru

JL IR SOEKARNO, SOLO BARU, SUKOHARJO
57552 Solo
Indonesia

GPS:-7.597278, 110.815348

Telephone
Fax +62 271 7880921

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  535 reviews

Customer review rating 4.5/5

Kevin P. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Hidemasa T. Couples - Confirmed reviews ALL

Dear Hidemasa T., Thank you for sharing your feedback with us. I am truly sorry that your recent stay did not meet your expectations, and I deeply apologize for the disappointments you experienced. We always aim to provide a seamless and comfortable experience, and it is clear we fell short during your visit. I have shared your comments regarding the insufficient room amenities and mineral water directly with our housekeeping team to ensure this is corrected. Please rest assured that our maintenance crew is also addressing the bathtub cleanliness issue immediately. Furthermore, I apologize for the disappointing state of our Italian restaurant. We are currently reviewing its operations to bring back the vibrant and welcoming atmosphere our guests deserve. Your experience does not reflect our usual high standards. We would love the opportunity to regain your trust. Please contact me directly at hc… / +6… before your next visit so I can personally ensure you have the wonderful and flawless stay you expected. Warm regards, Tini Kristanto Front Office manager

Customer review rating 4.5/5

Eka L. Families - Confirmed reviews ALL

Dear Eka L. Warmest greeting from Grand Mercure Solo Baru. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Roosmani W. Couples - Confirmed reviews ALL

Dear Mrs Roosmani W., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.0/5

Chintya P. D. Families - Confirmed reviews ALL

Dear Chintya P. D., Thank you for taking the time to tell us about your experience at the Grand Mercure Solo Baru. I am sorry that your experience did not meet your expectations especially at playground area. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arief B Maulana General Manager

Other web-users rate our hotel

  • 189 reviews 9.4/10 Location
  • 560 reviews 8.3/10 Room
  • 620 reviews 9.1/10 Service
  • 10 reviews 7.7/10 WiFi
  • 300 reviews 8.2/10 Cleanliness
  • 196 reviews 8.2/10 Breakfast

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