Mama Shelter Roma 4 stars

Customer review rating (ALL Rating) 4.4/5 1,340 reviews

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Mama Shelter Roma - Image 1
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Via Luigi Rizzo 20, 00136 ROME, Italy

Description

Hotel extras

  • Few steps from the Vatican and metro, Mama Roma is your fun, stylish base in the Eternal City.

  • A rooftop with stunning views of St. Peter’s: cocktail in hand, life is good.

  • Pool, sauna, and hammam: take care of yourself, Roman style.

  • Outdoor garden bar

  • Fitness facilities

Our accommodation(s)

Hotel location

Mama Shelter Roma

Via Luigi Rizzo 20
00136 ROME
Italy

GPS:41.908325, 12.445316

Telephone
Fax +39 99999999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,340 reviews

Customer review rating 2.5/5

Philip L. Couples - Confirmed reviews ALL

We recently stayed at Mama Shelter Roma and were immediately charmed. The hotel is absolutely adorable – think boutique charm, cozy furnishings, and a lovely, intimate atmosphere. Our room was warm, quiet, and beautifully decorated. The location was perfect for exploring Rome and near the Vatican City. The only reason for the average rating is the staff's inexperience. Everyone was incredibly friendly and willing to help, but they often seemed unsure of procedures. Check-in took longer than expected, they don’t have room service, simple requests (like refilling of bath gel) required multiple reminders, and recommendations for local dining were very limited. The restaurant receptionist and one of the waiters in the evening were very impolite and not adequately trained in customer service protocols. This hotel has tremendous potential. With more training and perhaps a seasoned manager on the floor to guide the team, it could be a 5-star experience.

Ciao Philip, Thank you very much for taking the time to share such a detailed and thoughtful review. We’re truly pleased to hear that you were charmed by the atmosphere of Mama Shelter Roma, enjoyed the comfort and design of your room, and appreciated our location near the Vatican and the city center. We would also like to clarify that breakfast was added to the reservation for the entire stay, therefore it was not possible to remove it for the last day only. At the same time, we sincerely apologize for the aspects of your stay that did not fully meet your expectations. Your comments regarding service consistency, response times, and the experience with some members of our team are taken very seriously. While friendliness and willingness to help are important to us, we fully agree that professionalism, efficiency, and confidence in procedures are just as essential. Your feedback has been shared with the relevant departments, as it helps us identify areas where further training and support are needed. We are committed to improving our service standards so that the overall experience truly reflects the potential you mentioned. We hope to have the opportunity to welcome you back in the future and provide you with a smoother and more enjoyable experience. Mama Loves You, Mirco Front Office Team

Customer review rating 5.0/5

Elena G. Families - Confirmed reviews ALL

From the moment we arrived at the reception until our departure, everything was wonderful. We were immediately impressed by the unique design of the hotel, both in the lobby and in the room. Very stylish and modern. The room was spacious and warm, with high-speed internet. The bathroom design was also excellent, and the water pressure was perfect (we stayed on the second floor). We didn’t hear any noise from other rooms or the hallway, even though the hotel was fully booked — a testament to the great soundproofing. Our windows faced a small, quiet street, which added to the peaceful atmosphere. The Cyprus metro station was just a 5-minute walk away, and there were many cafes and restaurants nearby, plus a supermarket just 3-4 minutes away. When we were leaving, a lovely lady at reception helped us book a taxi. We loved everything about our stay!

Ciao Elena, Thank you so much for your wonderful feedback! We’re really happy to hear that everything from the moment you arrived to the moment you left was perfect for you. It’s great to know that the Mama’s design caught your eye both in the lobby and in your room, and that you found the space warm, comfortable, and well-connected. We’re also glad you enjoyed the peaceful atmosphere, the great water pressure, and the excellent soundproofing, we truly want our guests to feel relaxed and at home. Our location, just a few minutes from the metro and surrounded by cafés, restaurants, and shops, is definitely a plus, and we’re happy it made your stay even better. Thank you as well for your kind words about the colleague who helped you book a taxi, I’ll make sure to share your comment with the team! We really hope to welcome you back soon for another Mama-mazing stay! Mama Loves You Mirco Front Office Team

Customer review rating 4.0/5

Indra O. Business - Confirmed reviews ALL

Very good

Ciao Indra, Thank you very much for taking the time to share such a detailed review of your stay with us. We’re delighted to see your overall positive scores and to know that you found our location convenient, your experience very good, and our team “all nice”. It’s wonderful to hear that the booking process through the Accor ALL App was easy and efficient for you. We’re also glad that you enjoyed your room, the cleanliness, the WiFi, and your check-in and check-out experience. Your high satisfaction with our sustainability initiatives is truly appreciated as well. Regarding your comment about the points not yet appearing on your Accor account: please rest assured that we will look into this for you. Sometimes points may take a little time to transfer, but if you notice that they don’t appear, feel free to contact me directly at mi… and I’ll be happy to assist you. Thank you again for your valuable feedback. We hope to welcome you back on your next business trip, and please don’t hesitate to reach out if you need any assistance. Mama Loves You, Mirco Front Office Team

Customer review rating 5.0/5

Tal N. Families - Confirmed reviews ALL

We had a very pleasant stay at Mama Shelter Rome. The hotel is modern, stylish and comfortable. The room was spotless, and the beds were comfortable. A special mention goes to Rafaela, who made us feel at home with her kindness and very good service. The rest of the staff was also very friendly and attentive. The hotel is well connected to the city center, making it easy to get around. Vatican museums can be reached by feet in a few minutes. We also tried the pizza at the hotel’s restaurant, and it was very delicious — definitely worth ordering. Overall, we would highly recommend Mama Shelter Rome.

Ciao Tal, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay at Mama Shelter Rome and appreciated our modern design, comfortable rooms, and high standards of cleanliness. A special thank-you from Rafaela, who will be thrilled to know that her kindness and attentive service made you feel at home. We’re also very happy that the rest of the team welcomed you with the same friendliness and care. It’s great to hear that our location made it easy for you to get around the city and reach the Vatican Museums in just a few minutes on foot. And of course, we’re glad you enjoyed the pizza at our restaurant! Thank you again for recommending us. We truly hope to welcome you back soon for another enjoyable stay. Mama loves you, Mirco Front Office Team

Customer review rating 4.5/5

Joze E. Business - Confirmed reviews ALL

Perfect vibe, "Mama gangs"-perfect team.Need to mention Valeria from front desk-helped whenever needed.

Ciao Joze :) Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the vibe of the hotel and our “Mama gangs” team. Valeria will be delighted to hear your kind words. We can’t wait to welcome you back! Andreea, Front Office Team.

Other web-users rate our hotel

  • 1,426 reviews 8.7/10 Location
  • 1,763 reviews 7.5/10 Room
  • 2,364 reviews 8.3/10 Service
  • 22 reviews 5.1/10 WiFi
  • 1,148 reviews 7.8/10 Food
  • 1,003 reviews 9.4/10 Vibe
  • 967 reviews 8.2/10 Comfort
  • 913 reviews 8.1/10 Breakfast

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