Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 793 reviews

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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  793 reviews

TripAdvisor Rating  4.3/5  1,688 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Yawei Y. Couples - Confirmed reviews ALL

It was amazing that we made it to Nairobi and stayed at this property that has a very rich history and is full of stories. I love the architecture of this property. The garden is gorgeous. It has so much fun to walk around the garden and do some activities. I enjoyed the swimming pool very much although we had just a short stay. The transportation’s to our Safari trip was partially arranged by the hotel. It was a very nice seamless arrangement! We did face some challenges to move around with a wheelchair because of the old facility. We managed it well. Thanks for all the help.

Dear Yawei Y., Thank you for taking the time to share your experience regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you enjoyed the historical significance and architectural beauty of our property, as well as the lovely garden and swimming pool. It is wonderful to know that our transportation arrangements contributed to a seamless Safari experience for you. We appreciate your feedback regarding wheelchair accessibility. While our historical site presents some challenges in this regard, we remain committed to providing assistance to all our guests. Please rest assured that your insights are valuable to us as we strive to enhance our services in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Fantastic city tour courtesy of the Fairmont Norfolk!

TripAdvisor rating 5.0/5

ravdl TripAdvisor review

We worked with Eston, the tour coordinator, to book a driver / guide for a city tour for a free day in Nairobi. Duncan, our driver and guide, was absolutely wonderful! He drove us around the central business district to start, highlighting key landmarks and historic buildings. Then, he helped us hunt down an ATM that would work for us. Next up was a visit to the top of the KICC Tower, one of the tallest buildings in Nairobi, for a marvelous view of the entire city. After that, we visited the Nairobi National Museum as well as the attached snake and reptile park - lots of interesting anthropological, cultural, and environmental info. We closed out the day with a delicious lunch and some souvenir shopping at a local mall. Throughout the day, Duncan entertained us with a very pleasant conversation and lots of facts about Nairobi and Kenya. His obvious enthusiasm for his city and country were contagious, and we got a very special first impression of Nairobi. Thanks to Duncan for facilitating such a great day!

Dear Ravdl, Thank you for taking the time to share your delightful experience during your recent stay with us. We are thrilled to hear that you enjoyed the city tour arranged by our team and that Duncan made a wonderful impression with his expertise and enthusiasm. It is always our aim to provide guests with memorable experiences, and it is gratifying to know that your day exploring Nairobi was filled with highlights and engaging conversations. We appreciate your kind words regarding our services and will be sure to pass on your compliments to Eston and Duncan. Thank you for choosing Fairmont The Norfolk, and we hope to welcome you back to Nairobi in the future for more wonderful adventures. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.0/5

Kare K. Families - Confirmed reviews ALL

Really nice hotel and very friendly staff.

Dear Ms. K., Thank you for your kind review. We are thrilled to hear that you found our hotel to be very nice and that our staff provided friendly service. Your appreciation means a lot to us. We look forward to welcoming you back for another memorable stay. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 3.5/5

Jenny D. R. Couples - Confirmed reviews ALL

The hotel is lovely as are the staff. But it was not a 5 star experience.

Dear Ms. D. R., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our hotel and staff lovely. However, we regret that your experience did not meet the high standards we strive to maintain. We appreciate your input and will use it to enhance our services. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Fabulous experience and great steak

TripAdvisor rating 5.0/5

Mobile23987848456 TripAdvisor review

Chef Davis the Toma Hawk steak out of this world. Just fabulous! Tevin his service too was amazing can’t put it in words! #Great experienced

Dear Mobile23987848448456, Thank you for your wonderful review! We are thrilled to hear that you had a fabulous experience, particularly enjoying the Tomahawk steak prepared by Chef Davis. It is delightful to know that Tevin's service made your visit even more memorable. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.