Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 798 reviews

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Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  798 reviews

TripAdvisor Rating  4.3/5  1,683 reviews

Certificate of excellence 2025

Great iconic luxury hotel

TripAdvisor rating 5.0/5

andrew d TripAdvisor review

Stayed here upon landing in Nairobi before starting our safari adventures. Great location, great hotel and excellent staff. Friendly happy people all around. Room was comfortable and luxurious. I wish I could stay a couple of days at some time in the future instead of just a stop over, but being there for one night is still amazing.

An oasis of calm and comfort

TripAdvisor rating 5.0/5

532pennyf TripAdvisor review

The history of the venue is fascinating. The interior is opulent and beautiful . Sincere thanks to the receptionist that gave us a warm welcome and organised an early check in. The room was comfortable with an outside seating area . Getting hot water from the shower was challenging. Pool area was lovely as were the stunning grounds . Serenity abounds in this oasis of calm .A welcome escape from the busy and vibrant streets of Nairobi . Breakfast was very good but the room it was served in was very chilly .A memorable stay in lovely surroundings. Thank you to all staff

Customer review rating 4.0/5

Claire S. Business - Confirmed reviews ALL

I found the staff extremely helpful and friendly. The drivers were very informative about Nairobi and Kenya more broadly and everyone was very kind.

Dear Ms. S., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be helpful and friendly, and that our drivers provided informative insights about Nairobi and Kenya. Your kind words will be shared with the team. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Hester K. Business - Confirmed reviews ALL

Staff friendly and always willing to help Service excellent

Dear Hester K., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had an excellent experience and found our staff to be friendly and helpful. Your compliments about our service will be shared with the team. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Hope M. Business - Confirmed reviews ALL

The serene..the rooms..the gardens..the Customer Service absolutely amazing.!! It's a hidden gem..and not forgetting the variety of the meals...!!

Dear Ms. M., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our beautiful space, serene environment, and exceptional customer service. Your kind words about our meal variety are greatly appreciated. We look forward to welcoming you back soon. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 152 reviews 9.3/10 Location
  • 312 reviews 7.5/10 Room
  • 585 reviews 9.2/10 Service
  • 25 reviews 2/10 WiFi
  • 205 reviews 8.8/10 Amenities
  • 105 reviews 6.3/10 Comfort
  • 91 reviews 9.3/10 Breakfast
  • 62 reviews 6.3/10 Cleanliness

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