Grand Mercure Wakayama Minabe Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.2/5 1,464 reviews

Grand Mercure Wakayama Minabe Resort & Spa - Image 1
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Description

Hotel extras

  • Sea-view rooms with modern or Japanese-style décor. Certified Welcome Baby hotel for families.

  • Our family-friendly resort in Wakayama Minabe is next to a charming beachfront park.

  • Enjoy breakfast and dinner buffet-style, with seasonal dishes including local foods.

  • Book spa experiences in Wakayama Minabe including outdoor onsen baths.

  • Choose an all-inclusive package with dinner, breakfast, drinks, onsen, and activities.

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Wakayama Minabe Resort & Spa

348 Omezudomari Oaza Yamauchi, Minabe cho, Hidaka gun
645-0012 WAKAYAMA
Japan

GPS:33.76844, 135.30169

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,464 reviews

Customer review rating 4.5/5

Somrudee V. Families - Confirmed reviews ALL

Thank you very much for staying with us and for taking the time to share your wonderful review. We are truly delighted to hear that you had such a comfortable and relaxing stay with us. It is especially rewarding to know that you enjoyed your spacious room, the comfortable bed, and the renovated bathroom. We are also pleased that the separate toilet layout contributed to a more convenient stay. We are thrilled that our breakfast exceeded your expectations and that you appreciated the variety of dishes available. It is also wonderful to hear that you enjoyed our complimentary free-flow drinks and found them to be a highlight of your stay. Your kind comments about our onsen facilities are greatly appreciated. We are delighted that you were able to relax and unwind during your visit. While our hotel is located a little away from the main sightseeing areas, we are honored that you found the comfort, facilities, and service well worth the stay. Your recommendation and your words, "I would gladly choose this hotel again," are the greatest encouragement to all of us. We sincerely look forward to welcoming you back on your next visit to Wakayama.

Customer review rating 4.5/5

Hwee P. T. Families - Confirmed reviews ALL

Thank you very much for staying with us and for sharing your kind feedback. We are delighted to hear that you enjoyed the beautiful views from the hotel and the wide variety of drinks available in the lounge. We also appreciate your valuable suggestions regarding our lounge offerings; we will share your comments with our team to help us improve our services in the future. Once again, thank you for your heartwarming feedback. We look forward to welcoming you back soon.

Customer review rating 3.5/5

Ching S. Families - Confirmed reviews ALL

Thank you for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed the ocean view as well as our happy hour offerings, including the variety of drinks and snacks. At the same time, we sincerely apologize for the condition of the Junior Suite and for any inconvenience caused during your stay. Your comments regarding the room condition have been shared with the relevant team for review and improvement. Regarding the room change and billing, after discussing the matter with you during your stay, we changed your reservation from the originally booked Suite Room to a lower-priced room category and completed the settlement based on the revised room rate with your confirmation at the hotel. Therefore, no separate refund transaction was processed, as the final charge reflected the adjusted room rate at the time of payment. We also appreciate your comments regarding the restaurant operating hours. We will review our procedures to ensure that the communicated dining hours are consistently observed and that guests can enjoy their meals without feeling rushed. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Grand Mercure Wakayama Minabe Resort & Spa

Customer review rating 3.5/5

Siu F. C. Families - Confirmed reviews ALL

Thank you for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed the ocean view from our hotel. On the other hand, we apologize that the lounge area felt too crowded during your stay and that the variety of snacks did not meet your expectations. We appreciate your valuable comments and will share them with our team as we continue working to improve our guest experience. Thank you once again for your feedback. We hope to welcome you back in the future. Grand Mercure Wakayama Minabe Resort & Spa

Customer review rating 1.5/5

Koji K. Business - Confirmed reviews ALL

Thank you for staying with us and for taking the time to share your feedback. We sincerely apologize for the discomfort and embarrassment you experienced during your visit to the men's bath area. In particular, the presence of a female staff member near the entrance, entering the men's bath to announce the closing time, and beginning cleaning activities before the facility had closed were all situations that should have been handled with greater consideration for our guests' privacy and comfort. We also apologize for the error on your payment receipt issued by our front desk staff. We take your comments very seriously and will use them as an opportunity to strengthen staff training and review our operational procedures to ensure greater awareness of guest privacy, appropriate timing of facility announcements, and accuracy in guest services. Thank you for bringing these matters to our attention. We appreciate your valuable feedback and will work to improve our service moving forward. Grand Mercure Wakayama Minabe Resort & Spa

Other web-users rate our hotel

  • 554 reviews 7/10 Location
  • 2,069 reviews 8.1/10 Room
  • 1,283 reviews 7.2/10 Service
  • 14 reviews 6.5/10 WiFi
  • 2,455 reviews 8/10 Food
  • 758 reviews 8.3/10 Bar
  • 569 reviews 8.7/10 Breakfast
  • 490 reviews 6/10 Cleanliness

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