Grand Mercure Wakayama Minabe Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 913 reviews

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Grand Mercure Wakayama Minabe Resort & Spa - Image 1
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Grand Mercure Wakayama Minabe Resort & Spa - Image 4
348 Omezudomari Oaza Yamauchi, Minabe cho, Hidaka gun, 645-0012 WAKAYAMA, Japan

Description

Hotel extras

  • Sea-view rooms with modern or Japanese-style décor. Certified Welcome Baby hotel for families.

  • Our family-friendly resort in Wakayama Minabe is next to a charming beachfront park.

  • Enjoy breakfast and dinner buffet-style, with seasonal dishes including local foods.

  • Book spa experiences in Wakayama Minabe including outdoor onsen baths.

  • Choose an all-inclusive package with dinner, breakfast, drinks, onsen, and activities.

Our accommodation(s)

Hotel location

Grand Mercure Wakayama Minabe Resort & Spa

348 Omezudomari Oaza Yamauchi, Minabe cho, Hidaka gun
645-0012 WAKAYAMA
Japan

GPS:33.76844, 135.30169

Telephone
Fax +81 739-72-5757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  913 reviews

Customer review rating 3.5/5

Satoko S. Families - Confirmed reviews ALL

Overall it was okay, but dining service can be improved.

Thank you very much for staying with us. We are pleased to hear that you found our pricing affordable and that your overall stay was satisfactory. At the same time, we sincerely appreciate your feedback regarding the dining service. We will take your comments into consideration as we continue working to improve our service quality and guest experience. We hope to have the pleasure of welcoming you again in the future.

Customer review rating 4.5/5

Ya+r. R. Families - Confirmed reviews ALL

Family tour, my son rent car, hope come again! But no shuttle!殘念です

Thank you very much for staying with us and for sharing your kind review. We are truly happy to hear that you found our staff very nice, enjoyed the onsen, and loved the beautiful view. It’s wonderful to know that your family tour was a pleasant one, and that your son rented a car to visit us. We sincerely apologize for the inconvenience regarding the lack of a shuttle service. We understand that transportation is an important part of your travel experience, and we appreciate your feedback. We hope to welcome you and your family again in the near future. Thank you very much, and we look forward to seeing you again!

Customer review rating 5.0/5

Chiacheng T. Families - Confirmed reviews ALL

🏆 A Wise Pivot from Marriott: Uncovering Hidden Gems & World-Class Hospitality Trip Type: Family Birthday Trip Member Status: Accor Platinum & Marriott Platinum As a holder of Platinum status with both Marriott and Accor, my itinerary for this trip was centered around Shirahama. While Marriott Shirahama is a fantastic property, I am incredibly happy with my decision to choose Grand Mercure Wakayama Minabe this time. 👑 The Crown Jewel: Unparalleled Service The hardware is excellent, but Ms. Katou and the Front Desk Supervisor are the true heartbeat of this hotel. Highest Accolades: I cannot thank them enough. Their level of empathy and professional flexibility is truly world-class and rare to find in the industry today. The Impact: They went above and beyond to support my family, turning a great trip into a flawless, unforgettable memory. They are the primary reason I would choose this hotel again. Special Mentions: Mr. Yamataka (Feb 1st): Thank you for the heartwarming birthday surprise notification. Nozomi Ikebata: Gratitude for the seamless pre-arrival arrangements. 🍶 The "Hidden Gem" Discovery: Local Sake One specific highlight surprised me: the quality of the local sake selection. Recommendation: The local Wakayama sake "長久" (Chokyu) served here is a masterpiece. The Verdict: Its subtle aroma and incredibly smooth texture make it superior—in my personal opinion—even to the world-famous "獺祭" (Dassai). Note: Finding such a gem here was a delightful bonus. 🍽️ Dining & Atmosphere Dinner Buffet: A must-try featuring Pan-seared Foie Gras and Wagyu Shabu-Shabu. Restaurant Staff: The senior staff members bring a sincere warmth and a calming presence that sets the perfect tone for dining. 🏨 Room & Constructive Feedback Condition: Excellent rooms; the nearby park is perfect for children. 💡 Suggestion for Management (Winter Season): The Corner Rooms offer stunning views, but the extensive glass makes them chilly late at night. Proposal: Providing small electric heaters for these rooms would make the stay perfection. Summary: I bypassed the Marriott and discovered something better: exceptional hospitality from Ms. Katou and the Front Desk Supervisor, accompanied by exquisite local flavors.

Thank you very much for your wonderful and thoughtful review. We are truly honored that you chose Grand Mercure Wakayama Minabe for your family birthday trip. We are delighted to hear that our service, dining experience, and local Wakayama sake selection made your stay memorable. Your kind words about our team’s hospitality mean a great deal to all of us, and we are thrilled that we could help create such a special and unforgettable experience for your family. We also sincerely appreciate your helpful feedback regarding the corner rooms in winter. Your suggestion has been shared with our management team as we continuously look for ways to enhance our guests’ comfort. It would be our great pleasure to welcome you and your family back again in the near future. Warm regards, Grand Mercure Wakayama Minabe Resort & Spa

Customer review rating 3.5/5

L. L. L. S. Y. Couples - Confirmed reviews ALL

The room is spacious and comfortable. However, the toilet is dim and worn out. With the low hotel fees and friendly staff, it should be consider value for money. Unfortunately, the Minabe station for taking the hotel shuttle is a nightmare for old or disabled people. There is no elevator and we have to carry our bags to climb up and down the stairs.

Thank you very much for staying with us and for taking the time to share your feedback. We are pleased to hear that you found the room spacious and comfortable, and that you felt our hotel offered good value for money with friendly service. Your kind words are truly appreciated. At the same time, we are sorry to learn that the condition and lighting of the toilet did not meet your expectations. We will share your comments with the relevant department for future improvements. We also sincerely apologize for the inconvenience experienced at Minabe Station, especially for elderly or disabled guests. Unfortunately, the station facilities are beyond our direct control, but we fully understand your concern and will consider clearer guidance and additional support where possible. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again in the future.

Customer review rating 4.5/5

Wen J. Families - Confirmed reviews ALL

Almost brand-new renovation, very pleasant stay, and excellent hotel service.

Thank you very much for your kind review. We’re delighted to hear that you enjoyed our newly renovated rooms and had a pleasant stay. We look forward to welcoming you again soon!

Other web-users rate our hotel

  • 480 reviews 6.7/10 Location
  • 1,751 reviews 8.1/10 Room
  • 1,141 reviews 7/10 Service
  • 13 reviews 4.2/10 WiFi
  • 2,046 reviews 8/10 Food
  • 667 reviews 8.1/10 Bar
  • 485 reviews 8.5/10 Breakfast
  • 419 reviews 5.9/10 Cleanliness

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