Thank you very much for choosing our hotel for your family trip and for taking the time to share your valuable feedback with us. We are pleased to hear your honest comments that your overall experience was “okay” and that you felt the service was appropriate for the price. We are also delighted that you found our facilities to be “well-maintained and clean.” Thank you as well for highlighting our pool, hot spring baths, and lounge with complimentary drinks as positive aspects of your stay. At the same time, we sincerely regret that your experience with the check-in process, room, and service provided by our team did not fully meet your expectations. We take your ratings and comments seriously and will share your feedback with our team as we continue working to provide a more comfortable and enjoyable experience for all our guests. We would also like to thank you for your kind words regarding our shuttle service and driver. Your compliments are greatly appreciated and will be a wonderful encouragement to the staff involved. We will continue to make every effort not only to maintain our facilities to a high standard, but also to improve our services so that all our guests can enjoy a satisfying stay. Should you have the opportunity to visit us again with your family, our entire team looks forward to welcoming you and providing you with an even better experience. Mercure Wakayama Kushimoto Resort & Spa

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa for your recent stay. We are delighted to hear your kind words, “Comfortable stay,” and are truly grateful for the perfect scores you gave us across all aspects of your stay. It is especially wonderful to know that you chose our hotel for your special trip as a couple and that you had such a satisfying experience with us. We would also like to express our sincere appreciation for being a valued ALL Accor Platinum member and for giving us a 10/10 rating when asked how likely you would be to recommend our hotel to your friends, colleagues, or family. Your generous support means a great deal to our entire team. We are pleased that you gave our breakfast menu a perfect score, while we also appreciate your feedback that the breakfast area was “a bit busy.” We will continue to work on improving our service, including providing better guidance during busy periods and reviewing the flow and layout of the breakfast area, so that our guests can enjoy their meals in a more relaxed and comfortable atmosphere. We will continue to do our utmost to provide warm hospitality and ensure that every guest enjoys a comfortable and memorable stay. We hope to have the pleasure of welcoming you back to Mercure Wakayama Kushimoto Resort & Spa on your next visit to Kushimoto. Thank you once again for your wonderful ratings and kind feedback. We truly look forward to welcoming you again in the future.

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa and for taking the time to share such detailed feedback with us. We are delighted to hear that you enjoyed our onsen and pool, found our location convenient for your plans, and felt that you received good value for your stay. We also sincerely appreciate your kind comments about our staff. On the other hand, we sincerely apologize for the inconvenience and frustration caused by the payment status of your prepaid reservation not being correctly reflected at check-in. We take your feedback seriously and will share it with the relevant departments as we work to improve our processes and ensure a smoother check-in experience for our guests. We also appreciate your honest comments regarding the condition of our guest rooms and the mildew-like smell. We take these concerns seriously and will use your feedback as a valuable reference for future maintenance and facility improvements. Thank you as well for sharing your feedback regarding our shuttle bus service. We are pleased to hear that you found it convenient. At the same time, we apologize that information about the service was not sufficiently communicated. We will consider ways to provide clearer and more accessible information so that more guests can easily make use of this service. Although there were some aspects of your stay that caused inconvenience, we are truly grateful for your positive comments regarding our facilities, location, and staff. Should you have the opportunity to visit Kushimoto again, we will do our utmost to provide you with an even more comfortable and seamless stay. Once again, thank you very much for staying with us. Mercure Wakayama Kushimoto Resort & Spa

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa and for sharing your valuable feedback.We are delighted to hear that you enjoyed our outdoor hot spring and its beautiful views. However, we sincerely apologize that our team's hospitality and information sharing, particularly regarding the shuttle service, did not meet your expectations compared to other properties.Your constructive comments have been shared with our front desk and service teams to ensure that important information is proactively offered to all our guests. We are committed to refining our service quality to provide a seamless and sophisticated resort experience.We hope to have the pleasure of welcoming you back for an improved stay in the near future.Sincerely,Reservations TeamMercure Wakayama Kushimoto Resort & Spa

Thank you for choosing Mercure Wakayama Kushimoto Resort & Spa and for completing our guest satisfaction survey. We are also honored by your loyalty as a member of the ALL - Accor Live Limitless programme.We are pleased to hear that you enjoyed the variety and quality of our buffet, the views from the hotel, and that our reservation center and reception staff provided attentive service. It is also gratifying to know that our accessible room provided a comfortable stay for your father.Regarding your constructive feedback concerning the implementation of facilities for children and the ease of access to the hotel, we appreciate these valuable insights. Your comments have been shared with our management team to review future improvements in our amenities and guest accessibility.Thank you once again for your high recommendation. We look forward to welcoming you and your family back in the near future.Sincerely,Reservations TeamMercure Wakayama Kushimoto Resort & Spa

Thank you for staying at Grand Mercure Wakayama Kushimoto Resort & Spa and for taking the time to share your detailed feedback.We are delighted to hear that you enjoyed our hospitality, the room amenities including the pillows, our breakfast buffet, and the evening lounge service. It is also wonderful to know that your booking experience via our app was seamless.Regarding your comments about the outdated aspect of the hot spring and the food odor in the hallway and room, please accept our sincere apologies for any discomfort caused. Your feedback has been shared with our operations and housekeeping teams to review and address these issues for future improvements.We highly value your loyalty as an ALL member and appreciate your recommendation. We look forward to welcoming you and your family back in the near future.Sincerely,Front Office ManagementGrand Mercure Wakayama Kushimoto Resort & Spa

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa for your travel. We truly appreciate you taking the time to share your feedback.We are delighted to hear that you had a comfortable stay and enjoyed our breakfast and the great ocean view. Receiving a perfect score of 100 is a great honor and serves as a wonderful encouragement for our entire team.We look forward to welcoming you back whenever your travels bring you to Wakayama and Kushimoto again.Sincerely,Hotel Reservation TeamMercure Wakayama Kushimoto Resort & Spa

Thank you for choosing Mercure Wakayama Kushimoto Resort & Spa and for taking the time to share your review. As an ALL - Accor Live Limitless member, your feedback is highly appreciated.We are absolutely thrilled to read that your family vacation with us was an excellent way to experience Japan, and that you enjoyed our location, cleanliness, and the hospitality of our team. Knowing that we met your expectations across all aspects of your stay is a great encouragement for us.We will continue to dedicate our efforts to providing comfortable and memorable resort experiences for all our valued guests.We look forward to welcoming you and your family back to our resort in the near future.Sincerely,ReservationsMercure Wakayama Kushimoto Resort & Spa

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa and for your loyalty as an ALL - Accor Live Limitless member. We sincerely appreciate your feedback regarding your recent stay. While we are pleased to note your high satisfaction with our team, cleanliness, and the check-in process, we regret that the booking experience and breakfast pricing did not meet your expectations. We apologize for any inconvenience caused by the translation on our website and for the surprise regarding the additional breakfast charges. Your constructive comments are invaluable, and we will share them with our digital and management teams to improve the clarity of our online information for our international guests. We hope to have the pleasure of welcoming you back in the future for an even more seamless experience. Mercure Wakayama Kushimoto Resort & Spa Reservation Team

Thank you so much for your wonderful 100/100 review! We are thrilled to hear that you had a peaceful stay and enjoyed the beautiful scenery and our Onsen. It is great to know that you appreciated our complimentary shuttle service as well as the generous selection of snacks and drinks at the lounge. We are also glad you had the chance to visit the Hashigui-iwa rocks, which are just a short walk away. Your kind words about our team and facilities are truly encouraging. We strive to provide a relaxing experience for all our guests, and we are happy we could make your trip with your friends a memorable one. We hope to welcome you back again for another peaceful getaway in the future! Warm regards, Mercure Wakayama Kushimoto Resort & Spa

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa and for taking the time to share such detailed and thoughtful feedback. We are delighted to hear that our Front and Reservations Teams were able to provide helpful support prior to your stay. It is also wonderful to know that you and your family enjoyed the natural beauty of the area, including Hashigui-iwa , Cape Shionomisaki, and the nearby Taiji Whale Museum. We are pleased to learn that your experience as an ALL Accor member was satisfying, and that our sustainability initiatives met your expectations. Your kind words are a great encouragement to our team and motivate us to continue providing excellent service. We look forward to welcoming you back in the future and to offering another memorable stay. Warm regards, Mercure Wakayama Kushimoto Resort & Spa Reservations Team

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa for your recent visit to the Nachisan area. We are delighted to hear that you enjoyed the hotel’s atmosphere, location, and the service provided by our team. We also appreciate your detailed feedback regarding your booking experience and ALL loyalty points. Your comments are valuable to us, and we will review these points carefully to ensure a smoother experience for our guests in the future. It is wonderful to know that you enjoyed our breakfast, WiFi, and the sustainable initiatives we have implemented at the hotel. We take great pride in providing an enjoyable and environmentally conscious stay for all our guests. We hope to have the pleasure of welcoming you and your friends again in the future for another comfortable and memorable stay. We sincerely thank you for your feedback and look forward to your next visit. Reservation Team Mercure Wakayama Kushimoto Resort & Spa

Thank you very much for staying at Mercure Wakayama Kushimoto Resort & Spa. We are delighted to hear that you enjoyed the spectacular sea view, sunrise from your room, as well as our tea-time snacks, evening refreshments, and onsen. It is wonderful to know that your stay was relaxing and memorable. We also appreciate your feedback regarding the Wi-Fi speed, which we will take into consideration to improve our services. Your kind words about our team and overall facilities are greatly appreciated. We look forward to welcoming you again for another enjoyable stay. Thank you once again for sharing your valuable feedback. Best regards, Reservations Team Mercure Wakayama Kushimoto Resort & Spa

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa. We are delighted to hear that you enjoyed the beautiful sea view, our parking facilities, the onsen, and the attentive service of our team. At the same time, we sincerely apologize for the inconvenience caused by the condition of the sofa bed and carpet, the softness of the mattress, the absence of a dedicated check-in line for ALL members, and that the welcome amenity did not meet your expectations. Your feedback is invaluable and will be shared with our team as we strive to improve these areas. We will also consider your suggestion regarding filtering promotions on the ALL App to enhance future convenience for our guests. We look forward to welcoming you again, and all our staff sincerely await your next visit. Thank you very much for your valuable feedback. Reservation Team Mercure Wakayama Kushimoto Resort & Spa

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa and for sharing your valuable feedback. We are delighted to hear that you and your family enjoyed our relaxing facilities, including the onsen, sauna, and complimentary beverages. We are also very pleased that the welcome amenity met your expectations, and your kind words truly encourage our team. We sincerely appreciate your loyalty as an ALL Accor Gold member. Regarding the benefits of your membership, please kindly note that the F&B discount is not included in the Gold tier benefits. We apologize if this was not fully clear during your stay, and we hope you understand. We remain committed to providing you with other privileges and services to ensure a comfortable and memorable experience. We are also grateful for your recognition of our sustainability initiatives and local seasonal offerings. Our team will continue striving to enhance our services and facilities so that every stay is enjoyable, comfortable, and memorable for you and your family. We sincerely look forward to welcoming you and your family back to Mercure Wakayama Kushimoto Resort & Spa. Warm regards, Reservation Team Mercure Wakayama Kushimoto Resort & Spa

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa and for sharing your wonderful feedback. We are delighted to hear that you enjoyed the beautiful views, spa facilities, and drinks during your relaxing stay. Your kind words and high ratings for our services and sustainable initiatives are greatly appreciated by our entire team. We strive to provide an exceptional experience for all our guests and are glad to know we met your expectations. We look forward to welcoming you and your family again on your next visit to this beautiful part of Japan. Warm regards, Reservation Team Mercure Wakayama Kushimoto Resort & Spa

Thank you very much for choosing Mercure Wakayama Kushimoto Resort & Spa, and for taking the time to share such a wonderful review. We are truly delighted to hear that you had a relaxing stay and that our team — especially Xue — was able to assist you with your travel adjustments during the typhoon. It means a great deal to us to know that our service met your expectations and helped make your trip more comfortable. We also appreciate your kind feedback regarding our booking process, accommodations, breakfast, cleanliness, and sustainability efforts. Knowing that every aspect of your stay was satisfying is incredibly rewarding for our entire team. Your warm recommendation and perfect scores encourage us to continue striving for excellence in every guest experience. We hope to welcome you back again on your next visit to Japan. Warmest regards, Reservations Team Mercure Wakayama Kushimoto Resort & Spa

Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed the beautiful sea view, the spacious room, and our staff. We also appreciate your comments regarding the bathroom size and condition, as well as the breakfast pricing. Your feedback is valuable and will be carefully considered as we strive to improve our facilities and services. It is wonderful to know that overall you had a very pleasant stay with us. We look forward to welcoming you again in the future. Thank you once again for your kind words. Sincerely, Mercure Wakayama Kushimoto Resort & Spa