AKI Hotel Hong Kong - MGallery Collection 5 stars

Dear T., Thank you for taking the time to share your review. We are pleased that you found our hotel to be clean, a testament to our dedicated housekeeping staff who work diligently to provide a spotless environment for our valued guests like yourself. However, we note your concerns regarding the room size and the security of our WiFi connection. We understand that space is at a premium in a bustling city like Hong Kong, and we strive to maximize comfort within our elegantly designed rooms. Regarding the WiFi, we hold our guest’s digital safety in high regard and continuously work towards enhancing our internet services while ensuring secure access. Finally, we are delighted that our prime location contributed positively to your stay, offering convenient access to the Hong Kong Convention and Exhibition Centre and nearby shopping districts. Our central position in Wan Chai allows our guests to experience the vibrant heartbeat of the city with ease. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager

Dear Guest, Thanks for your review about our hotel. It’s a pleasure to hear that you valued your stay at our hotel. We are delighted that you found our reception staff to be extremely professional and friendly, and that the design and finish of our rooms, including the unique tatami room, met your needs for a restorative business trip experience. Our team takes great pride in offering a combination of style and comfort to ensure our guests have an enjoyable stay. However, we regret to hear about your less than satisfactory experience with our breakfast service. It is unfortunate that you encountered a moment when our staff was under pressure; we understand how important a serene and well-organized start to the day is, especially when it comes to dining. We empathize with your disappointment and are addressing these observations internally to enhance our service quality. Nonetheless, we are thrilled that the thoughtful design of our rooms provided the perfect environment for your recharge during your stay. Our top-floor Whisky Bar and proximity to key areas in Hong Kong are also aspects we hope added value to your visit. We hope to welcome you back soon, ensuring that your next experience with us reflects the high standards we strive to maintain at every level of service. Kind regards, Ohad Tiktinsky, General Manager

Dear Leo, Thank you very much for this kind review of your recent stay. We are truly thrilled to hear that your stay at AKI Hong Kong - MGallery was a memorable one. It brings us immense joy to know that you found the room to be immaculate and the ambiance inviting. We pride ourselves on providing a serene environment and are pleased that it contributed to the comfort of your stay. Moreover, hearing that our team, led by the attentive Sanki, exceeded your expectations truly warms our hearts. We are committed to offering a hospitable and efficient service, and it is gratifying to learn that we succeeded in making your wife’s birthday celebration special. We look forward to seeing you again soon. Best regards, Ohad Tiktinsky, General Manager

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated the recognition of your Platinum plus member status and the upgrade to our Japanese-style Tatami room. Our team takes great pride in offering a unique and comfortable environment for our guests, and it is rewarding to know that our efforts have resonated with you. However, we were concerned to hear about the issues you experienced with the cleanliness of the rainshower and toilet in your room. We understand how important a fully functional and pristine bathroom is to our guests\' comfort and satisfaction. Additionally, we regret to learn that our breakfast offerings did not meet your expectations and that you encountered difficulties with the internet speed. We truly value the input provided by our esteemed guests and will thoughtfully consider your remarks as we continually strive to enhance our services. Nonetheless, we are pleased that our staff\'s friendliness and warm welcome contributed positively to your stay. Located in the vibrant heart of Wan Chai, our hotel offers convenient access to major attractions and public transportation, ensuring an efficient and enjoyable visit to Hong Kong. We sincerely hope that the efforts of our team and the prime location added value to your overall experience. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager

Dear E., Thank you for taking the time to share your review. We are truly pleased to hear that you had an enjoyable stay at AKI Hong Kong - MGallery. Your kind words about our decor and service are greatly appreciated and are a testament to our team\'s dedication to providing a memorable experience for our guests. The elegant and stylish design of our rooms, combined with our attentive service, aims to create a serene and inviting atmosphere for all who visit us. We are also delighted that you found our location convenient, being situated in the heart of Wan Chai and within walking distance to a myriad of attractions, shopping, and dining options. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager