SLS Cancun

Customer review rating (ALL Rating) 4.6/5 73 reviews

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Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27, 77500 CANCUN, Mexico

Description

Our accommodation(s)

Hotel location

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
Mexico

GPS:21.1668525, -86.8039974

Telephone
Fax +52 529986890757

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  73 reviews

TripAdvisor Rating  4.5/5  264 reviews

Certificate of excellence 2023

Great views, food, service, and beautiful property

TripAdvisor rating 5.0/5

osmurad Families - TripAdvisor review

Phenomenal little resort. A few little niggles on while pool to use. However excellent service, great food, great rooms, and a beautiful beach. If I had an issue it's with the lack of water provided and had to buy 20 peso Evians. Eventually walked to the nearby mall and bought a bunch of waters. Great location. Highly recommend for a short trip.

We're thrilled you had a phenomenal experience at our resort! Thank you for highlighting our excellent service, great food, beautiful rooms, and the stunning beach. We appreciate your feedback about water availability, and we'll take this into consideration to enhance the overall guest experience. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.

Great hotel but I have been ripped off!!

TripAdvisor rating 2.0/5

Anthony G Couples - TripAdvisor review

Lovely well located hotel but boy can they charge!! The final straw was when they charged me for special cleaning for a towel!! They charged enough for 10 towels. The ‘dirt’ was shampoo that would rinse out. Despite objections and requests for refunds they remain silent. Real bad!!

Dear Anthony, We value your feedback and are truly concerned about the issues you faced regarding the cleaning charge and your interactions with our team. Your comfort and satisfaction are paramount to us, and we regret any misunderstanding or inconvenience caused. We hope to have the opportunity to welcome you back and better serve you in the future.

Very happy!

TripAdvisor rating 5.0/5

Abraham F TripAdvisor review

Luxury hotel! Upscale amenities! Really well taken care of! Friendly staff! I especially enjoyed the service of Erik, when he helped me arrange a surprise birthday decoration in my room for my husband! He took care of everything, provided me with his private number. I recommend this place if you're looking for customer service! Beautiful pool, and spa amenities!

Dear Abraham, Thank you! It was an honor to help celebrate your husband's birthday with you, and we are thrilled Erik was able to help you with all of your needs. He's a valued member of our team and will be delighted to read your kind words. We look forward to welcoming you back for many more memorable visits.

Beautiful Resort

TripAdvisor rating 4.0/5

Tracey F Friends getaway - TripAdvisor review

Beautiful Property. Very nice, spacious & modern rooms. Staff very friendly and accommodating. Food and drink good but pricey, think Vegas prices. Half the building is residences so only a small portion of the building is a hotel. Because of this it seemed the clientele is more local to Mexico. Keep in mind the private beach area is not on the gulf side but on the bay side and not great water to swim in,as there is a lot of seaweed and algae. I give 4 stars because of the beach and food/drink prices.

Thank you for choosing to stay with us at SLS Cancun. Our goal is to provide every guest with exceptional service and pristine accommodations, so we're thrilled our commitment to both shone through during your visit. However, we offer our sincere apologies for any inconvenience you experienced while you were here. Your comments have been duly noted and will be discussed with our team. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose us again in the future.

Unbelievable hotel with unmatched service

TripAdvisor rating 5.0/5

Shannon T TripAdvisor review

The hotel was beautiful and the staff went above and beyond to make our stay amazing. We loved everything we ate and drank - restaurants were amazing. We spent a wonderful afternoon at the spa, which was beautiful, and made use of the nice gym. Can’t say enough good things about the SLS! Expect music to play throughout the day and it may not be ideal for families. Perfect for us and exactly what we wanted. The only downside was that we took an excursion recommended by the concierge and, while we still had fun overall, it was not at all what we were hoping for and the fun felt in spite of the excursion not because of the excursion. That said, it could’ve been miscommunication and the concierge was very helpful setting it up along with transportation and was communicative.

Dear Shannon, Thank you for choosing SLS Cancun and for taking the time to share your lovely review. While we apologize that the excursion didn't quite meet your expectations, we are thrilled you had such a wonderful stay otherwise. Your kind comments about our amazing staff, beautiful hotel, and wonderful restaurants are appreciated and will be shared with the team. We look forward to welcoming you back for another escape to our little slice of paradise.

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Other web-users rate our hotel

  • 52 reviews 7.9/10 Location
  • 102 reviews 8.2/10 Room
  • 149 reviews 7.9/10 Service
  • 59 reviews 8.5/10 Amenities
  • 52 reviews 3/10 Value
  • 45 reviews 8.5/10 Vibe
  • 28 reviews 7.4/10 Cleanliness
  • 19 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.