Mercure Quemado Resort Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 589 reviews

Mercure Quemado Resort Hotel - Image 1
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Description

Hotel extras

  • Waterfront hotel

  • Hotel in downtown area

  • Sunny swimming pool

  • Panoramic view of Quemado beach

  • Holistic SPA experience

Our accommodation(s)

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Hotel location

Mercure Quemado Resort Hotel

Place Mohamed V
32000 AL HOCEIMA
Morocco

GPS:35.24416, -3.927838

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT AL KHOZAMA

International restaurant where the buffet breakfast is served every morning. A la carte menu combining international flavors served at lunch and dinner

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  589 reviews

Customer review rating 5.0/5

Yasser E. A. Solo - Confirmed reviews ALL

The view is absolutely beautiful, especially overlooking the sea The reception staff were very kind and professional, especially Ayoub and the lady at the front desk very welcoming and helpfulOverall, a pleasant experience and a hotel I would gladly recommend.

Monsieur E. a., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure quemado resort & Spa. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 5.0/5

Yassir F. Business - Confirmed reviews ALL

Very clean, calm with the best sea view Very helpful staff and a very friendly receptionist

Dear yassir f., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Jaiid I. Solo - Confirmed reviews ALL

Good

Monsieur i., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure quemado resort & Spa. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 2.0/5

Jamal A. Couples - Confirmed reviews ALL

Pillows were very old and uncomfortable

Dear Jamal A., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and breakfast. However, we regret that the condition of the pillows did not meet your expectations. Your comments will be taken into consideration as we continuously strive to enhance our guests' experience. Best regards, Hôtel Mercure Quemado Resort

Customer review rating 1.5/5

Fatim-zahra I. Couples - Confirmed reviews ALL

Unfortunately, our stay at Mercure Quemado Resort was disappointing, despite the hotel’s excellent location and the kindness of the staff. The sea view is beautiful, and the team was polite and welcoming, but the hotel itself is in urgent need of renovation. Most facilities look old, worn-out, and poorly maintained. Cleanliness was the biggest issue. Our room had dust everywhere, the toilet did not look properly cleaned, and the balcony was extremely dirty with spider webs and accumulated dirt. During our two-night stay, the cleaning service came once, but the result was very poor: they only made the bed and removed the towels without replacing them. They even left a used cleaning cloth behind, which had a strong, unpleasant smell. There was also a persistent odor of sewage and mold, especially noticeable in the bathroom and even stronger around the parking area. This made the stay uncomfortable and far from relaxing. Overall, we cannot recommend this hotel unless your only priority is the view and proximity to the sea.

Dear Fatim-zahra I., Thank you for taking the time to share your feedback regarding your recent experience at Hôtel Mercure Quemado Resort. We appreciate your kind words about our beautiful location and the hospitality of our staff. However, we regret to hear that your stay did not meet your expectations, particularly concerning cleanliness and maintenance. Your observations regarding the condition of the room and the cleaning service have been noted. We strive to maintain high standards in all aspects of our operations, and it is concerning to learn that we fell short during your visit. Regarding the unpleasant odors you experienced, we understand how this can impact your comfort and relaxation. We value your insights as they help us identify areas for improvement. We hope that you will consider giving us another opportunity in the future to provide you with a more satisfying experience. Best regards, Hôtel Mercure Quemado Resort

Other web-users rate our hotel

  • 408 reviews 8.8/10 Location
  • 770 reviews 5.5/10 Room
  • 1,232 reviews 8.9/10 Service
  • 50 reviews 2.4/10 WiFi
  • 336 reviews 2.5/10 Cleanliness
  • 217 reviews 4.8/10 Breakfast
  • 195 reviews 5.3/10 Comfort
  • 190 reviews 3.2/10 Amenities

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