Novotel Suites Malaga Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 920 reviews

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Novotel Suites Malaga Centro - Image 1
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Calle San Jacinto 7, 29007 MALAGA, Spain

Description

Hotel extras

  • 24-hour snack bar

  • 20 min. walk to Playa de la Malagueta

  • Located in the historic center

  • Pet-friendly

  • Two children up to the age of 15 free of charge in family suite

Our accommodation(s)

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Hotel location

Novotel Suites Malaga Centro

Calle San Jacinto 7
29007 MALAGA
Spain

GPS:36.718666, -4.427143

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

SU BAR LES COMPTOIRS NOMADES

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The 24-hour bright bar with its minimalist contemporary décor has a bar and tables. It has a snack menu, as well as options such as light salads or sausage tables.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  920 reviews

Customer review rating 4.0/5

Cong Y. Solo - Confirmed reviews ALL

Decided to pay a short visit to Malaga before heading to Madrid. Booked to stay in Novotel Suite for 2 nights, generally the stay was quite pleasant, convenient location, good breakfast. The hotel isn’t new, but the room has been well maintained. Reception was friendly and helped me schedule a late checkout at 2pm using my membership. On the day of checkout, I confirmed again with the reception regarding my late checkout. Around 1:30pm, I heard some big noises outside my room, I didn’t pay much attention, because my late checkout had been well registered upon my checkin! Around 1:45pm, I opened the door to take the Do-Not-Disturb sign in, I saw the housekeeping girl was waiting outside my door. I said ‘Hello’ to her, no verbal response from her, instead, she showed me an ‘impatient’ unhappy face. That made me really uncomfortable, to be honest. I’ve done late checkout before (some hotel even made it 6pm for me, this time it’s only for 2pm) and this is the only time, the housekeeping made some big noise half an hour before my checkout (to make me feel bad or guilty for making her work late??) , and deliberately showed me an unhappy face. The stay itself was truly worth a 5/5 rate, but I have to take into account of the unpleasant moment before my late checkout, that’s the reason for giving 4/5. I mean, my late checkout was scheduled two days before my checkout, and the latest time is 2pm… there’s really no need to make me feel bad in a way your housekeeping staff did, if she really finished all her work, just relax and come back at 2pm… even if she never experienced any guests that did late check, that’s still not the way she should do as someone work in hospitality!

Dear Guest, Thank you for taking the time to tell us about your stay! I understand your surprise to our staff's reaction. Knowing how housekeeping work functions, staff waiting outside your door was likely a misunderstanding, potentially linked to a software issue not taking proper note of your late check-out. This however does not explain their behavior, and for this reason we will make sure to remind our staff to greet guests warmly. We strive to offer high quality service to all our customers, and are delighted to hear that you felt it during your time with us. We are glad that you mostly enjoyed your stay and hope to see you again very soon. Sincerely, The reception team

Customer review rating 4.0/5

Elaine G. W. Couples - Confirmed reviews ALL

It was good, though we were sent to a room that had not been cleaned. We were as also promised a view, which the first room didn't have and the second didn't really have either. Room was comfy and breakfast excellent .

Dear Guest, Thank you for reviewing our hotel. We deeply apologize for our error in sending you to the wrong room in the first place, and are immensely thankful to you for being so understanding about it. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The reception team

Customer review rating 2.5/5

Rebecca Y. Families - Confirmed reviews ALL

Good location close to old town and able to get taxi easily to other areas. Breakfast/bar area was small and often need to wait for tables in the morning, but food selection was good. Rooms are bright and have excellent bathrooms. However, beds are very hard, we were unable to use the sofa bed due to how hard it was and had three people in the main bed which wasn’t much softer.

Customer review rating 3.5/5

Michael L. A. Solo - Confirmed reviews ALL

Ok but concerned about the open wifi.

Customer review rating 4.0/5

Gavin O. C. Solo - Confirmed reviews ALL

Good location. Comfortable room

Dear Guest, Thank you for taking the time to tell us about your experience in our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The reception team

Other web-users rate our hotel

  • 749 reviews 9.4/10 Location
  • 879 reviews 7.7/10 Room
  • 763 reviews 9.1/10 Service
  • 9 reviews 7.1/10 WiFi
  • 337 reviews 6.8/10 Breakfast
  • 313 reviews 8.1/10 Cleanliness
  • 118 reviews 4.1/10 Value
  • 14 reviews 4.3/10 Bar

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