Mondrian Seoul Itaewon 5 stars

Customer review rating (ALL Rating) 4.3/5 1,937 reviews

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23 Jangmun Ro, Yongsan Gu, 04392 SEOUL, South Korea

Description

Hotel extras

  • The utmost 5-star hotel experience in Seoul, Itaewon

  • Authentic, creative Mediterranean cuisine

  • Sophisticated signature drinks

  • Mondrian Seoul Itaewon is pet-friendly!

Our accommodation(s)

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Hotel location

Mondrian Seoul Itaewon

23 Jangmun Ro, Yongsan Gu
04392 SEOUL
South Korea

GPS:37.52845, 126.99309

Telephone
Fax +82 82220762199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,937 reviews

TripAdvisor Rating  4.5/5  366 reviews

Certificate of excellence 2023

Five star location with two star service

Customer review rating 1.5/5

Greg Friends - Confirmed reviews ALL

1. The breakfast restaurant team were extremely unpleasant on Sunday, 14th April - all non-Korean guests were directed to common table (as happened to us) when single tables were clearly available and sitting empty (to be filled by local guests). When we asked to move we were informed (in a rather broken English) that it’s „not possible, reserved” - there were absolutely no reserved signs available whatsoever. 2. We got shouted at by the cleaning man who didn’t like us smoking in front of the „smoking stairs” (it was referred to as such by the ground level crew, since the hotel lacks formal designated smoking facilities), despite the fact that other guests were not. 3. Having to sign for umbrellas - really? 4. The elevators - half of the time they don’t work and when they do work they are very slow. It takes forever to get one. As for the positives - the location is acceptable and the inside is beautiful, the breakfast selection not so bad. We liked the toiletries. But like Shakespeare has written “something is rotten in the state of Denmark”.

Dear Grzegorz T., Thank you for taking the time to tell us about your experience at the Mondrian Seoul Itaewon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mondrian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kado Min Duty Manager

It was a good hotel if you wanna party in Itaewon.

Customer review rating 3.5/5

Edmond Couples - Confirmed reviews ALL

Room was ok but the shower and toilet isnt the best. I love that the room gets cleaned daily.

Dear Edmond M., We very much appreciate your comments regarding your stay at the Mondrian Seoul Itaewon. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kado Min Duty Manager

Well located to Itaewon and Myeongdong

Customer review rating 5.0/5

Rene G. Solo - Confirmed reviews ALL

I’ve stayed at Mondrian 5 times now for a duration of 10 or more days. Their service is impeccable and are always willing to help with any needs. Everytime I’m in Seoul I make sure to stay at the Mondrian

Dear Rene G., We very much appreciate your comments regarding your stay at the Mondrian Seoul Itaewon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kado Min Duty Manager

Great Stay, Fantastic service and the perfect location.

Customer review rating 4.5/5

Alexandra Friends - Confirmed reviews ALL

A fantastic stay in such a gorgeous hotel. The location is perfect for those who are able to walk 10 minutes to the nearest metro but also appreciate being a little bit further from the noise and excitement of Itaewon main street. The service from the reception and staff at the front of the hotel was excellent. The standard of the housekeeping and cleaning was also impressive. The facilities, although we didn’t use them to our advantage, are very impressive and clean. The rooms were much more spacious than anticipated, especially after reading reviews for this hotel and others similar in the area. We had such a fantastic stay here and would not hesitate to book again on return.

Dear Alexandra T., Thank you for sharing your positive feedback about your recent stay at Mondrian Seoul Itaewon. We are thrilled to hear that you had a great experience with our fantastic service and enjoyed the perfect location of our hotel. It's wonderful to know that you found the staff at the reception and front desk to be excellent and that the housekeeping services were impressive. We take great pride in maintaining high standards of cleanliness throughout the hotel, and we are delighted that you noticed and appreciated it. At Mondrian Seoul Itaewon, we strive to provide spacious and comfortable rooms for our guests, and we are pleased to hear that you found the rooms to be much more spacious than anticipated. Your kind words about our facilities are truly appreciated, and we are glad you found them impressive and well-maintained. Should you return to Seoul, we would be honored to welcome you back for another fantastic stay. Warm regards, Min Lee Duty Manager

Great stay!

Customer review rating 5.0/5

Dado Business - Confirmed reviews ALL

The Staff is extremely professional and caring, the facilities are amazing and the rooms are perfect

Dear Dado, Thank you for sharing your positive feedback! We are delighted to hear that you had a great stay with us. At Mondrian Seoul Itaewon, we take pride in our professional and caring staff, amazing facilities, and perfect rooms. Your kind words are truly appreciated. We look forward to welcoming you back soon! Min Lee Duty Manager

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Other web-users rate our hotel

  • 543 reviews 7.9/10 Location
  • 1,008 reviews 6.5/10 Room
  • 867 reviews 8.7/10 Service
  • 516 reviews 8.3/10 Amenities
  • 494 reviews 9/10 Vibe
  • 467 reviews 3.7/10 Comfort
  • 333 reviews 7.4/10 Cleanliness
  • 262 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.