Novotel London Blackfriars 4 stars

Customer review rating (ALL Rating) 4.5/5 2,328 reviews

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Novotel London Blackfriars, 46 Blackfriars Road, SE1 8NZ LONDON, United Kingdom

Description

Hotel extras

  • Green Key Certified Hotel

  • Pet Friendly hotel - allowed in common areas. Service dogs welcome without any restrictions

  • Southbank location, 15-minute walk to St. Paul's, Tate Modern, London Eye, Waterloo station

  • 182 rooms with 55" Tv's and 10 accessible ones, Fully equipped meeting rooms, free Wi-Fi

  • Indoor heated swimming pool, saunarium and fitness centre

Our accommodation(s)

Hotel location

Novotel London Blackfriars

Novotel London Blackfriars, 46 Blackfriars Road
SE1 8NZ LONDON
United Kingdom

GPS:51.505157, -0.104709

Telephone
Fax +44 20 7633 2650

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAM

Our new Mediterranean restaurant brings sunshine, flavours, and vibes of the Med to South Bank! Enjoy fresh dishes, cocktails, DJ nights, and coastal vibes—perfect for after-work drinks or weekend dinners. MAM is the place to be!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,328 reviews

TripAdvisor Rating  4.4/5  3,687 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Nicole A. Families - Confirmed reviews ALL

Hotel was clean and comfortable with plenty of amenities

Dear Nicole A., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 4.0/5

Gokhan O. Families - Confirmed reviews ALL

There were some shortcomings in the room. The power outlet in the hair dryer area was not working, and slippers were not provided. In addition, the overall physical cleanliness could have been better.

Dear Gokhan O., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I understand that some aspects of your stay did not meet your expectations, please be assure we have taken your feedback into consideration and thank you for your important feedback giving us the opportunity to improve the quality of our services. Thank you again for sharing your experience, and we hope you choose to stay with us again soon! Sincerely, Katie Walsh Guest Services Manager

Lovely hotel… shame about the awful Customer Service

TripAdvisor rating 1.0/5

MNegro TripAdvisor review

Currently at this hotel and things have started out poorly thanks to the Front Desk manager, Athena. We arrived at 2pm, an hour before checkin. However, I had emailed several days prior and requested an early arrival and connecting rooms. The reply I got back said that they had put down my request in the notes. At no point did it say they couldn’t accommodate. When I arrived, there was no one at the checkin area. I had to wait for a few minutes for someone to show up. Once they did, they took my name, confirmed the reservation, and then said the rooms weren’t ready. I proceeded to tell them that I had emailed several days ahead of time, etc. I was told that it didn’t matter because their checkin is at 3pm. Regardless of what I said or previous communications, all I got was “checkin is at 3”. In fact, I kept asking “When COULD the rooms be ready if not right now?” And “Could ONE of the rooms be ready early” and my questions were responded with “Our checkin is at 3pm”… Yes, I know. You’ve said that now 9-10 times. But that’s not what I’m asking!! At this point, I was quite irate. Come to find out, that was the Front Desk manager who was ignoring my question and just giving the default “checkin is at 3pm”… Athena then proceeded to make comments like “I’m sorry you’re confused” and “I’m sorry you didn’t read that checkin is at 3pm”. Ah yes, condescending remarks, the foundation of excellent customer service. That’s certainly going to calm down a disappointed customer. 👍 In hind site, what I should have asked was, “hey, what time is checkin? I didn’t hear you the first 9-10 times” as that is the real question to “Our checkin is at 3pm”. Here’s what the Front Desk Manager of this hotel doesn’t understand: Service and Customer Experience is everything. Service makes up for a multitude of shortcomings. It also ruins what looks to be a really nice hotel, in a great location with tons of attractions close by. I’m expecting a note from the hotel in reply to say that their policy clearly states that their checkin is at 3pm and that it’s entirely my fault 🤣.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns and clarify a few points regarding your arrival experience. As noted in our prior email correspondence, early check-in requests are always recorded; however, they remain subject to availability on the day of arrival. With our standard check-out time at 12:00 PM, we are unable to guarantee early check-in in advance, particularly during periods of high occupancy. Additionally, as your reservation included a request for two rooms together, our flexibility to rearrange or release one room earlier was limited. That said, during your visit, our team did offer an alternative option to swap rooms so that one room could potentially be made available earlier; however, this would have meant the rooms would not be on the same floor. As we did not receive a response to this option, the original room allocation was maintained. At no point were you advised that early check-in was categorically impossible. Rather, our Front Desk Manager explained that while early access could not be guaranteed, we would be happy to notify you as soon as your rooms became available. For this reason, our WhatsApp contact details were shared so that check-in could be completed immediately once availability allowed. We also wish to address the manner in which our team was spoken to. Laughing at a team member while procedures were being explained, making condescending remarks, and approaching the reception desk to accuse our staff of dishonesty is inappropriate and unappreciated. At Accor hotels, our employees are not required to tolerate belittling, abusive, or aggressive behavior at any time. We are committed to maintaining a respectful and professional environment for both our guests and our staff, and we expect the same courtesy in return. While we regret that this situation caused frustration at the start of your stay, we sincerely hope the remainder of your time with us was more enjoyable and that you were able to experience the comfort, service, and quality our hotel aims to provide. Kind Regards, Katie Walsh Guest Service Manager

Customer review rating 4.5/5

Florence T. Families - Confirmed reviews ALL

I had a very wonderful stay at your hotel. Everything was perfect which made my stay really special. Azar (sorry if i misspelled that) a young woman at reception had such a warming welcome and really made us feel at home. My only issue was on Monday morning no one informed us that the pool would be closed for cleaning from 12-3 when we asked for the key after breakfast. This would’ve been nice to know as we were only able to enjoy it for 5 mins lol until we were told to leave. Other than that everything was amazing.

Dear Florence T., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 2.0/5

Michael H. Families - Confirmed reviews ALL

Great location and people but the room was dirty and the table seemed like it was ready to fall over. Complaints were met with empty gestures and free drinks but no actual actions for the room

Dear Michael H., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our H. that you will give us the opportunity to better serve you in the near future. Sincerely, Katie Walsh Guest Service Manager

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Other web-users rate our hotel

  • 1,552 reviews 9.7/10 Location
  • 1,760 reviews 7.5/10 Room
  • 1,770 reviews 8.8/10 Service
  • 25 reviews 6.9/10 WiFi
  • 970 reviews 7.9/10 Breakfast
  • 841 reviews 7.3/10 Comfort
  • 793 reviews 6.9/10 Cleanliness
  • 505 reviews 6.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.