Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,699 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 4,000 attendees

  • Onsite car and coach parking

  • 5 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,699 reviews

TripAdvisor Rating  3.8/5  5,812 reviews

London experience

TripAdvisor rating 5.0/5

Samy A TripAdvisor review

The location of Novotel west London is in centre and close to underground station.the breakfast was excellent and welcoming staff was awesome especially Alex.thank you for everything

London Experience

TripAdvisor rating 5.0/5

Oluchukwu Micha... O TripAdvisor review

Novotel was a good experience, as it was close to all the necessary facilities. Also, Jeff and Alex were incredibly nice at the reception.

Niam needs training on how to manage people when he’s tired.

TripAdvisor rating 1.0/5

John P TripAdvisor review

I had a great night out for Christmas but Niam the night manager has 0 respect or understanding for guest who are looking for staff to help. He was tired and bad mannered. 0 ability for respect yuck yuck yuck

Customer review rating 4.5/5

Marilyn M. Business - Confirmed reviews ALL

Great hotel, great staff

Dear Marilyn, It was a pleasure to receive this great review. It’s wonderful to know your stay at Novotel London West was enjoyable. We are glad you found our team welcoming and our location convenient for your business needs. As Classic members like you help our loyalty programme thrive, we appreciate your continued support. Thank you for recommending us and Accor. We hope to welcome you back soon, whether for business or leisure. We look forward to welcoming you back on a future occasion. Best regards, Anna Alves, Assistant Guest Relations Manager

Run away as quickly as you can … unless you like your things stolen and deposit conducted

TripAdvisor rating 1.0/5

123456789aaaaaa TripAdvisor review

We have a THEFT experience at Novotel West London when we stayed there last week. The housekeeping staff went to our room touched my wife’s items and we could tell as it was not in the original position. We complained to the reception the same night and the next morning this housekeeping staff kept giving us a stare. Although we specify no housekeeping thereafter they keep breaking into the room. Ultimately when we check out my wife realized she lost her CD bracelet worth 500 pounds. We did make a police report and reach out to the hotel via Expedia but the hotel refused to reply. This is a true story not a made up one. Please see photo below ro show that we really stayed at Novotel West London last week. Secondly I was also charged a $150 pound deposit. After reading horror story that deposits are not returned I requested to pay via cash but was turned down flatly. At the last day of checkout I reminded the staff to cancel the transaction and they say they will do it but I told them I will inform Expedia if not done so. The staff said no need contact them will do. I’m sure she is worried by Expedia as shortly in 10 mins I received the cancellation. Book at your own risk if you want your things stolen or deposit potentially confiscated Such a dishonest establishment and should not be undertaken Novotel.

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Other web-users rate our hotel

  • 2,482 reviews 9.4/10 Location
  • 3,202 reviews 6.4/10 Room
  • 4,148 reviews 8.6/10 Service
  • 66 reviews 5.7/10 WiFi
  • 1,262 reviews 6/10 Cleanliness
  • 1,245 reviews 8.3/10 Breakfast
  • 74 reviews 8.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.