Pullman Lombok Merujani Mandalika Beach Resort 5 stars

Dear Graham E., Thank you very much for taking the time to share your feedback following your stay at Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you experienced the amazing service provided by our team. Your kind words are truly appreciated and will be shared with all of our colleagues as encouragement to continue delivering warm and attentive hospitality. We also appreciate your constructive feedback regarding the balcony seating. We understand that having only one chair may have been inconvenient, particularly for guests wishing to relax together outdoors. Your comments have been shared with our management team as we continuously review opportunities to enhance our guest experience and room amenities. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back to Pullman Lombok Merujani Mandalika Beach Resort for another enjoyable and memorable stay. Best Regards, Melisa Director of Rooms

Dear Sarah D., Thank you very much for taking the time to share your thoughtful review following your family holiday at Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you and your family enjoyed your eight-day stay in our Two-Bedroom Beach Villa and that our Front Office team made you feel warmly welcomed upon arrival. It is also wonderful to hear that you experienced genuine hospitality from our team at Aer Restaurant. A special thank you for recognizing Zomi for her attentive and caring service. Your kind words will certainly be shared with her, as they are a wonderful source of motivation for her and the entire team to continue delivering exceptional guest experiences. At the same time, we sincerely apologize that your villa's private pool was not ready upon your arrival. We understand how disappointing this must have been, especially at the start of your holiday. While we are pleased that our team was able to offer a complimentary bottle of wine as a gesture of apology, we regret the inconvenience caused and appreciate your understanding. It is truly rewarding to know that, despite this initial setback, you and your family created wonderful memories in Lombok and enjoyed your time with us. Your kind words mean a great deal to our entire team. Thank you once again for choosing Pullman Lombok Merujani Mandalika Beach Resort. We sincerely look forward to welcoming you and your family back for another memorable stay in the near future. Best Regards, Melisa Director of Rooms

Dear Geoff M., Thank you very much for taking the time to share your kind feedback following your stay at Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you enjoyed our well-appointed and comfortable rooms, as well as the pleasant atmosphere throughout the resort. It is especially rewarding to hear that our team made a positive impression with their friendly and accommodating service. Your kind words are truly appreciated and will be shared with all of our colleagues as encouragement to continue delivering warm hospitality and memorable experiences for every guest. Thank you once again for choosing Pullman Lombok Merujani Mandalika Beach Resort. We sincerely look forward to welcoming you back for another relaxing and enjoyable stay in the near future. Best Regards, Melisa Director of Rooms

Dear Andri P., Thank you very much for taking the time to share your wonderful review of Pullman Lombok Merujani Mandalika Beach Resort. We are truly delighted to know that you consider our resort one of the best in Mandalika. It is rewarding to hear that you enjoyed our strategic location near the Pertamina Mandalika International Circuit and the many beautiful natural attractions that South Lombok has to offer. We are also pleased that you appreciated our spacious rooms, the stunning ocean views, and the breathtaking golden hour sunsets. Creating a relaxing environment where our guests can experience the natural beauty of Lombok is something we are very passionate about. Thank you once again for your kind recommendation and support. We sincerely look forward to welcoming you back to Pullman Lombok Merujani Mandalika Beach Resort for another unforgettable stay. Best Regards, Melisa Director of Rooms

Dear Heykal B., Thank you for taking the time to share your detailed feedback regarding your recent stay at Pullman Lombok Merujani Mandalika Beach Resort. First and foremost, we sincerely appreciate your kind comments about our beautiful location and are encouraged to know that our reception team did their best to assist you during your stay. Your recognition of their efforts means a great deal to us. However, we are truly sorry to learn that several aspects of your experience fell well below your expectations. Please accept our sincerest apologies for the maintenance issues you encountered, including the moisture and mold concerns, the bathroom sliding door, the room layout, and the condition of the walls. These are certainly not reflective of the standards we strive to maintain, and we fully understand how these issues impacted your comfort. We also deeply regret the delay in our room relocation process and the lack of timely communication regarding your request. While our team was working to identify an available room, we acknowledge that the communication should have been more proactive and efficient. Likewise, we apologize for the delayed email response, as this does not reflect the level of service we aim to provide. Please be assured that your feedback has been shared with our Engineering, Housekeeping, and Front Office management teams for immediate review and corrective action. We are continuously investing in the maintenance and upkeep of our resort, and comments such as yours are invaluable in helping us identify areas requiring greater attention. While we are disappointed that your stay did not meet the expectations you had for our resort, we genuinely appreciate your honest feedback and your recognition that, with proper maintenance and improvements, our property has the potential to be a standout destination in the area. Your comments will help guide our ongoing efforts to enhance both our facilities and guest experience. Thank you once again for bringing these matters to our attention. We sincerely hope you will give us another opportunity in the future to provide you with the comfortable and memorable stay that Pullman is committed to delivering. Best Regards, Melisa Director of Rooms