Pullman Lombok Merujani Mandalika Beach Resort 5 stars

Dear Thomas C., Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at Pullman Lombok Merujani Mandalika Beach Resort. We are pleased to know that you had a pleasant stay overall and enjoyed the beautiful design of the resort, spacious room, excellent shower, and comfortable pool area. We also truly appreciate your balanced approach in highlighting both the positive aspects and the areas where we can improve. We sincerely apologize for the shortcomings you experienced during the check-in process. You were right to expect clearer information regarding breakfast, pool hours, and our facilities upon arrival. We also regret that, although you were advised that you would receive a WhatsApp notification once your room was ready, this follow-up did not take place. We understand that this created an unnecessary inconvenience and will reinforce the importance of clear communication and proper follow-through with our Front Office team. Your comments regarding breakfast seating and the waiting time before receiving menus at our restaurant have also been noted. While we are pleased that your meals were served promptly once ordered, we recognize that the initial service should have been more attentive and efficient. Your feedback has been shared with our Food & Beverage team for further review. We are also sorry about the condition of the corridor you mentioned, particularly the broken door and materials left on the floor. We agree that maintenance details should be addressed promptly, especially in a five-star resort, and your comments have been forwarded to our Engineering and Housekeeping teams for follow-up. Regarding transportation, we appreciate your feedback on the limited availability of ride-hailing services in the area. As the resort is located in a more secluded beachfront setting, availability through third-party platforms such as Grab and Gojek can be limited. We are pleased that the airport transfer arranged through our team worked well, and our colleagues remain available to assist guests with transportation arrangements whenever required. We also appreciate your understanding regarding the motorcycle activities at the nearby Mandalika International Circuit. As these activities are operated by an independent party and are beyond the hotel's control, occasional noise can unfortunately be heard from the resort. Nevertheless, we understand that this may affect the atmosphere, particularly around the pool area. Most importantly, we value your observation that these were not major issues individually, but that together they affected your perception of the attention to detail expected from a five-star property. This is a valuable perspective for us, and we will use your feedback to strengthen our consistency in communication, service delivery, and day-to-day maintenance. Thank you once again for your constructive feedback and for recognizing the positive aspects of your stay. We are grateful for your 7/10 rating and sincerely hope to have the opportunity to welcome you back and provide a more seamless experience that exceeds your expectations. Best Regards, Melisa Director of Rooms

Dear Graham E., Thank you very much for taking the time to share your feedback following your stay at Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you experienced the amazing service provided by our team. Your kind words are truly appreciated and will be shared with all of our colleagues as encouragement to continue delivering warm and attentive hospitality. We also appreciate your constructive feedback regarding the balcony seating. We understand that having only one chair may have been inconvenient, particularly for guests wishing to relax together outdoors. Your comments have been shared with our management team as we continuously review opportunities to enhance our guest experience and room amenities. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back to Pullman Lombok Merujani Mandalika Beach Resort for another enjoyable and memorable stay. Best Regards, Melisa Director of Rooms

Dear Sarah D., Thank you very much for taking the time to share your thoughtful review following your family holiday at Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you and your family enjoyed your eight-day stay in our Two-Bedroom Beach Villa and that our Front Office team made you feel warmly welcomed upon arrival. It is also wonderful to hear that you experienced genuine hospitality from our team at Aer Restaurant. A special thank you for recognizing Zomi for her attentive and caring service. Your kind words will certainly be shared with her, as they are a wonderful source of motivation for her and the entire team to continue delivering exceptional guest experiences. At the same time, we sincerely apologize that your villa's private pool was not ready upon your arrival. We understand how disappointing this must have been, especially at the start of your holiday. While we are pleased that our team was able to offer a complimentary bottle of wine as a gesture of apology, we regret the inconvenience caused and appreciate your understanding. It is truly rewarding to know that, despite this initial setback, you and your family created wonderful memories in Lombok and enjoyed your time with us. Your kind words mean a great deal to our entire team. Thank you once again for choosing Pullman Lombok Merujani Mandalika Beach Resort. We sincerely look forward to welcoming you and your family back for another memorable stay in the near future. Best Regards, Melisa Director of Rooms

Dear Geoff M., Thank you very much for taking the time to share your kind feedback following your stay at Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you enjoyed our well-appointed and comfortable rooms, as well as the pleasant atmosphere throughout the resort. It is especially rewarding to hear that our team made a positive impression with their friendly and accommodating service. Your kind words are truly appreciated and will be shared with all of our colleagues as encouragement to continue delivering warm hospitality and memorable experiences for every guest. Thank you once again for choosing Pullman Lombok Merujani Mandalika Beach Resort. We sincerely look forward to welcoming you back for another relaxing and enjoyable stay in the near future. Best Regards, Melisa Director of Rooms