Mercure Miri City Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,893 reviews

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Mercure Miri City Centre - Image 1
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Mercure Miri City Centre - Image 4
LOT 2368 BLOCK 9, MCLD, JALAN MERBAU, 98000 Miri, Sarawak, Malaysia

Description

Hotel extras

  • First Mercure brand in Sarawak

  • Easy access to Miri City Center and place of interest

  • First full pledge hotel co-working space with 3 private executive meeting rooms

  • First mechanical parking in Sarawak

  • Bar & Restaurant at rooftop with a tranquil view

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room with 2 single bed

Photo out of - Deluxe Room with 2 single bed

24 sqm room with 2 Single beds. Free WIFI, safe, coffee & tea making facilities and bathroom with rain shower. [Usage of Automated Parking is chargeable per entry]

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bidet
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

24 sqm room with 1 king bed on a high floor. Upgraded features available for the room include bathrobes, coffee capsule machine, complimentary minibar, Bluetooth speaker and full range of amenities. [Usage of Automated Parking is chargeable per entry]

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

24 sqm room with 2 single beds on a high floor. Upgraded features available for the room include bathrobes, coffee capsule machine, complimentary minibar, Bluetooth speaker, and full range of amenities. [Usage of Automated Parking is chargeable per entry]

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Deluxe Junior Suite with 1 king size bed

Photo out of - Deluxe Junior Suite with 1 king size bed

38 sqm suite with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom with bathtub. [Usage of Automated Parking is chargeable per entry]

  • Views:

    City View

Max. number of persons
3
Area
From 38 m² / 409 sq ft

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mercure Miri City Centre

LOT 2368 BLOCK 9, MCLD, JALAN MERBAU
98000 Miri, Sarawak
Malaysia

GPS:4.39675, 113.98905

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
  • 172 rooms
  • One room for people with reduced mobility
  • 33 connecting rooms
  • 172 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

3 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Business Center

  • Business center with support staff

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s TV Channels

Well-being

Swimming Pool Currently unavailable

  • Outside
  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

ATOTI

Photo out of - ATOTI

Atoti serves artisan gelato, sandwiches, selections of cakes and bakeries, affogato and cold-pressed juice.

Cooking style
Cafe
Capacity
32
Accessibility
Accessible service
98000 Miri, Sarawak, Malaysia
Telephone +60 11-2646 0833
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Vegetarian menu

Atoti serves artisan gelato, sandwiches, selections of cakes and bakeries, affogato and cold-pressed juice.

Cavakita, derived from a blend of Latin and Bahasa, translates to "Our Cave" and much like our name, we incorporate an electric mix of Latin American flavours with Asian sensibilities to bring you an exotic communal dining for any occasion.

A wedding breathes life into promises, whether you envision an intimate dinner, traditional ceremony or a large group of guests dancing the night away under glittering chandeliers, your dream wedding becomes reality at Mercure Miri City Centre.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,893 reviews

Customer review rating 3.5/5

Noor S. F. M. S. S. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Chung L. C. Business - Confirmed reviews ALL

Dear Chung L. C., Thank you for your kind words regarding your recent stay at Mercure Miri City Centre. We are delighted to hear that you felt at home and appreciated our friendly staff and service. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Shan Ravendran General Manager

Customer review rating 4.0/5

Siong J. J. Business - Confirmed reviews ALL

Dear Siong J. J., Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable. It is our aim to provide a pleasant experience for all our guests. Sincerely, Shan Ravendran General Manager

Customer review rating 2.0/5

Ralf E. Business - Confirmed reviews ALL

Dear Ralf E., Thank you for taking the time to share your experience and the constructive feedback. We're pleased to know that you appreciated our central location and found the hotel clean. However, we're genuinely sorry to hear that the room size, bathroom, breakfast selection, and overall value did not meet your expectations. Please accept our sincere apologies, as this is not the level of experience and service we aim to provide for our guests. We understand that comfort and value are important parts of any stay, and we're disappointed that we fell short on this occasion. Regarding the bed linen, as part of our sustainability commitment, linen is refreshed every three days for stayover guests. However, our team would have been happy to arrange daily changes upon request. Thank you once again for your candid feedback. We truly value your comments, as they help us identify areas for improvement and enhance the experience we provide to our guests. We hope to have the opportunity to welcome you back and deliver a stay that better reflects the standards we strive for. Best regards, Shan Ravendran General Manager

Customer review rating 4.0/5

Suzyanee B. M. Friends - Confirmed reviews ALL

Dear Suzyanee B. M., Thank you for your positive feedback. We are delighted to hear that you found your first stay comfortable and enjoyable. We look forward to welcoming you back for another pleasant experience in the future. Best regards, Shan Ravendran General Manager

Dear Abdul G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our service and found our front desk staff supportive. Your kind words motivate us to continue providing excellent hospitality. Best regards, Shan Ravendran General Manager

Customer review rating 5.0/5

Darren R. L. Couples - Confirmed reviews ALL

Very clean and well presented hotel ，staff were extremely courteous and friendly. Has to be the best breakfast in Miri, would recommend anyone to stay here.

Dear Darren R. L., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, the cleanliness of our hotel, and the quality of our breakfast. Your recommendation is greatly appreciated. Best regards, Shan Ravendran General Manager

Customer review rating 4.0/5

A. M. A. N. Business - Confirmed reviews ALL

As a regular, i have always enjoyed the stay and comfort provided. It is conveniently located for my requirement.

Dear A. M. A. N., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our location and overall comfort met your expectations. It is always a pleasure to welcome back regular guests such as yourself. We are also delighted to know that our Front Office team made you feel welcome with their warm service and friendly smiles. Your kind comments will certainly be shared with the team as encouragement. We look forward to welcoming you back again soon. Best regards, Shan Ravendran General Manager

Customer review rating 4.0/5

Quek H. Business - Confirmed reviews ALL

Great overall stay, however there was an issue with the lobby aircon that made the lobby a little uncomfortable to be in. New addition of the fresh juice corner at breakfast is great!

Dear H., Thank you for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate your comments about the lobby air conditioning and will certainly take them into consideration as we continuously strive to enhance our guests' comfort and overall experience. We sincerely appreciate your support and look forward to welcome you back soon. Best regards, Sherlyn Guest Experience Asst Mgr

Customer review rating 2.5/5

Muhammad Z. B. R. Business - Confirmed reviews ALL

Two times the airconditioner shut down itself. Please do the schedule maintenance for it.

Dear Muhammad Z. b. R., Thank you for your feedback regarding the air conditioning issues during your stay. We understand the importance of a comfortable environment and appreciate your concerns regarding maintenance. Your comments have been shared with our Engineering team for their review and follow-up, and will be taken into consideration as we continuously strive to enhance our services. Best regards, Shan Ravendran General Manager

Customer review rating 4.5/5

Melisa A. B. L. L. Families - Confirmed reviews ALL

Pretty room, comfortable bed, clean room & clean toilet. Like it very much.

Dear Melisa A. B. L. L., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your room and found our facilities to be clean and pleasant. Your kind words motivate us to maintain our high standards. Sincerely, Shan Ravendran General Manager

Customer review rating 4.5/5

Najlaa L. B. A. K. Business - Confirmed reviews ALL

Nice and comfortable.

Dear Najlaa L. B. A. k., Thank you for your feedback regarding your recent stay. We are delighted to hear that you found our hotel comfortable and enjoyed the pleasant aroma in our lobby. Your feedback is greatly appreciated. We also appreciate your comments regarding the breakfast experience and regret that it did not fully meet your expectations. Please be assured that your feedback has been shared with the relevant team for review, as we continuously strive to improve the quality and variety of our breakfast offerings Sincerely, Shan Ravendran General Manager

Customer review rating 5.0/5

Mohd. R. B. M. S. Business - Confirmed reviews ALL

Worth staying, the rooms were superb. breakfast was amazing

Dear Mohd. R. B. m. S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found the rooms to be superb and enjoyed our breakfast offerings. Your satisfaction is our priority, and we appreciate your feedback. Best regards, Shan Ravendran General Manager

Customer review rating 5.0/5

Norazidawati B. M. N. Business - Confirmed reviews ALL

Very comfortable hotel. Great stay

Dear Norazidawati B. M. N., Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and enjoyed your experience. Your satisfaction is our priority, and we look forward to welcoming you back. We also appreciate your feedback regarding the breakfast experience. Please be assured that your comments have been shared with the relevant team for review and improvement, as we continuously strive to enhance our guests' dining experience. We look forward to welcoming you again to Mercure Miri City Centre. Best regards, Shan Ravendran General Manager

Customer review rating 4.0/5

Ang Y. W. Business - Confirmed reviews ALL

Room was cozy and clean, but personally feel the pillow can change to a harder one for better sleep. Staff were friendly and helpful.

Dear Ang Y. W., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your room cozy and clean, and that our staff met your expectations. Thank you for your suggestion regarding the pillows. We have recorded this as your preference and will take it into consideration for your future stays with us. Best regards, Shan Ravendran General Manager

Customer review rating 3.5/5

Noor S. F. M. S. S. Solo - Confirmed reviews ALL

I've always enjoyed staying at Mercure mainly because of their small but good breakfast spread. However, the breakfast spread during my last two stays was disappointing.

Dear Noor S. F. M. S. S., Thank you for sharing your feedback regarding your recent stays with us. I sincerely apologize that the breakfast quality did not meet your expectations. Please be assured that your feedback has been shared with our team for review and improvement. We truly value your input and will take it into consideration as we continue striving to enhance our services and provide a better experience for all our guests. Sincerely, Shan Ravendran General Manager

Customer review rating 5.0/5

Chung L. C. Business - Confirmed reviews ALL

First class treatment and welcome my stay just like going home in Miri. Friendly staff and great service.

Dear Chung L. C., Thank you for your kind words regarding your recent stay at Mercure Miri City Centre. We are delighted to hear that you felt at home and appreciated our friendly staff and service. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Shan Ravendran General Manager

Customer review rating 4.0/5

Siong J. J. Business - Confirmed reviews ALL

Overall quite comfortable stay.

Dear Siong J. J., Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable. It is our aim to provide a pleasant experience for all our guests. Sincerely, Shan Ravendran General Manager

Customer review rating 2.0/5

Ralf E. Business - Confirmed reviews ALL

Rooms are too small for this kind of price. No wardrobe small room small bathroom the only positive is the location but by far too expensive

Dear Ralf E., Thank you for taking the time to share your experience and the constructive feedback. We're pleased to know that you appreciated our central location and found the hotel clean. However, we're genuinely sorry to hear that the room size, bathroom, breakfast selection, and overall value did not meet your expectations. Please accept our sincere apologies, as this is not the level of experience and service we aim to provide for our guests. We understand that comfort and value are important parts of any stay, and we're disappointed that we fell short on this occasion. Regarding the bed linen, as part of our sustainability commitment, linen is refreshed every three days for stayover guests. However, our team would have been happy to arrange daily changes upon request. Thank you once again for your candid feedback. We truly value your comments, as they help us identify areas for improvement and enhance the experience we provide to our guests. We hope to have the opportunity to welcome you back and deliver a stay that better reflects the standards we strive for. Best regards, Shan Ravendran General Manager

Customer review rating 4.0/5

Suzyanee B. M. Friends - Confirmed reviews ALL

1st first stay, I like it

Dear Suzyanee B. M., Thank you for your positive feedback. We are delighted to hear that you found your first stay comfortable and enjoyable. We look forward to welcoming you back for another pleasant experience in the future. Best regards, Shan Ravendran General Manager

Customer review rating 2.0/5

Evan L. T. X. Business - Confirmed reviews ALL

Sink was badly clogged. Shower water pressure and temperature was inconsistent. No proper desk to do work, if needed.

Dear Evan L. T. X., Thank you for sharing your constructive feedback. We sincerely apologize for the inconvenience you experienced with the sink, shower water pressure, and the workspace available in your room. Your concerns are important to us, and we appreciate you bringing them to our attention. Please be assured that we have shared your feedback with the respective departments for review and improvement to help enhance our guests' experience in the future. Best regards, Shan Ravendran General Manager

Customer review rating 4.5/5

Alina D. T. Couples - Confirmed reviews ALL

Efficient staff

Dear Alina D. T., Thank you for your positive feedback regarding your recent stay at Mercure Miri City Centre. We are delighted to hear that you found our location convenient and our staff efficient. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Shan Ravendran General Manager

Customer review rating 5.0/5

Felix A. M. Business - Confirmed reviews ALL

Alllll gooods!! Beyond expectations

Dear Felix A. M., Thank you for your positive feedback. We are delighted to hear that your stay exceeded your expectations and that you found our accommodations comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Shan Ravendran General Manager

Customer review rating 4.5/5

Edwina G. M. H. Business - Confirmed reviews ALL

Overall Friendly staff but need to improve on the attentiveness of service at the roof top restaurant

Dear Edwina G. M. H., Thank you for your kind words regarding our location and comfortable accommodations. We appreciate your constructive feedback about the attentiveness of our rooftop restaurant staff, and we will take it into consideration as we strive to enhance our guest experience. Best regards, Shan Ravendran General Manager

Customer review rating 5.0/5

Ursula G. Couples - Confirmed reviews ALL

Its always a pleasure to stay at Mercure Miri. Very personal service. Rooms are clean, and breakfast is amazing. Thank you to the Mercure Team!

Dear Ursula G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our friendly service, clean rooms, and breakfast offerings. Your appreciation motivates our team to continue delivering exceptional experiences. Best regards, Shan Ravendran General Manager

Other web-users rate our hotel

  • 753 reviews 9/10 Location
  • 1,141 reviews 7.9/10 Room
  • 1,058 reviews 9.4/10 Service
  • 26 reviews 8.5/10 WiFi
  • 572 reviews 8.6/10 Cleanliness
  • 492 reviews 5.5/10 Comfort
  • 415 reviews 9.4/10 Vibe
  • 408 reviews 8.3/10 Food

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