Pullman Miri Waterfront 5 stars

Customer review rating (ALL Rating) 4.3/5 3,597 reviews

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Pullman Miri Waterfront - Image 1
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Lot 1347 Miri Waterfront, Commercial Centre, Sarawak, 98000 MIRI, Malaysia

Description

Hotel extras

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Our accommodation(s)

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Hotel location

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Telephone
Fax +60 85-323 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,597 reviews

TripAdvisor Rating  4.0/5  610 reviews

Budget hotel with a luxury tag

TripAdvisor rating 1.0/5

msrenehoney Families - TripAdvisor review

We arrived at the Pullman Miri late in the evening, we were greeted by the concierge with smiles and a nice cool lobby. We had a fantastic barista who served us wonderfully the next morning. That’s about it, the front office staff were not friendly and barely had any communication skills. Our room was dated, floors were sticky, there was rust and black mould all over the shower and bathtub sealant, the sink took so long to drain, in the daytime, we saw stains on the bedding. When it came to amenities, we were provided with the bare minimum, it was not luxurious like other Pullman’s. It was like a budget hotel under the guise of a luxury hotel. The electricity was out for the whole day and night, even though they had generators, the AC wasn’t running and it was HOT. About 26C in our room after they brought up a cooler which (bizarrely) only served to increase the temperature of the room further. The buffet was atrocious, Brian Chong, if you’re reading this, the breakfast is awful, you literally come from the Shangri-la, do better. Please work on the gross array of tasteless dishes that are being presented to guests. The baked goods tasted like windex! The croissants were ok, the laksa was palatable, the nasi lemak sambal was imbalanced and not good at all. They served weird lunchtime dishes for breakfast as well. The coffee machine didn’t work either, noone cleared our table or other tables that were dirty. It was just a sad experience that is an obtuse waste of money. Honestly, we couldn’t wait to leave, we weren’t offered a discount or an apology for such a terrible experience. They merely put a sign up at the front desk about the power outage and apologised for the inconvenience. Not good enough, we paid in full, for an uncomfortable and disappointing stay.

Good stay

Customer review rating 4.5/5

M F. S. Families - Confirmed reviews ALL

Very comfortable and spacious room. The view was very nice. Delicious breakfast with many choices.

Dear Mohamad F. S. A., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Guest Experience Manager

Nice Stay.

Customer review rating 3.5/5

Muizz Families - Confirmed reviews ALL

I booked a Deluxe king with a sea view and was assigned room 1902 which has a city view. We checked in late and were tired, so chose to remain in the room. Overall the room was clean and the staff were friendly.

Dear Abdul Muizz M., Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean Guest Experience Manager

Good stay

Customer review rating 4.5/5

Ml Business - Confirmed reviews ALL

Overall is good experience. Just a suggestion, water dispenser on each floor for hot and cold water service.

Dear Meng Lik L., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Guest Experience Manager

Excellent service

Customer review rating 5.0/5

Rkl Families - Confirmed reviews ALL

Seeing that i am with family and with baby, the lobbyist and security was kind allow me to park as i manage my family check in along with transferring a sleeping baby to the room and check out was smooth. For family trip i would recommend staying here again.

Dear Loong Liew Z., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Guest Experience Manager

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Other web-users rate our hotel

  • 1,188 reviews 9.5/10 Location
  • 3,328 reviews 7.6/10 Room
  • 2,177 reviews 7.7/10 Service
  • 71 reviews 7.3/10 WiFi
  • 1,547 reviews 8.2/10 Comfort
  • 1,367 reviews 5.3/10 Cleanliness
  • 895 reviews 7.7/10 Breakfast
  • 466 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.