Dear Sarah H., Thank you for your feedback. We're delighted to hear that you had a comfortable stay and received efficient support from our staff. We also appreciate your honest comment regarding the amenities, and please rest assured that your feedback has been shared with our team for review and improvement. We truly appreciate you taking the time to recognize Christina Tenang. She will be thrilled to know that her efforts contributed to your satisfaction, and we will be sure to share your kind words with her personally. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Khadijah Z. S., Thank you for your wonderful and heartfelt feedback. We are truly delighted to hear that you had such a positive overall experience and that our team made your stay so memorable. We sincerely appreciate you taking the time to recognize each of our team members individually. Ms. Kay will be pleased to know that her efforts in accommodating your requests, especially for a specific floor, were appreciated. Mrs. Balqis will be thrilled to hear that her smooth check-in arrangement, efforts to accommodate your early check-in, and the sweet treats made a difference. Mr. Jin will be especially touched to know that his assistance with your printing needs as early as 5:30 AM, and his thoughtful gesture of memorizing your plate number and validating your parking without being asked, meant so much to you. Mr. Qayyum will also be delighted to hear that his help with your luggage during check-in was appreciated, especially after your early flight. Your kind words will be shared personally with each of them—they are a true reflection of the hospitality we strive to provide. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Khairul N. B. K., Thank you for your wonderful feedback. We're delighted to hear that Nurin made such a positive impression by remembering your room number during breakfast—it's those personal touches that truly make a difference for our regular guests. We will be sure to share your kind words with Nurin personally. She will be thrilled to know that her attentiveness is appreciated. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Joyna B., Thank you for your kind review and support! We are delighted to hear that you enjoyed a comfortable stay and found our facilities well equipped. It is truly rewarding to know that you would choose Pullman again for your future stays. We look forward to welcoming you back and providing you with another memorable experience. Sincerely, Brenda Heu Guest Relations

Dear Lickson L., Thank you for your feedback. We're glad to hear that your stay was comfortable overall. However, we sincerely apologize that you had to remind housekeeping twice within two days to refill your shampoo and body wash. This is certainly not the level of service we strive for, and we understand your frustration. Please rest assured that your comments have been shared with our Housekeeping team for immediate corrective action and retraining to ensure all room amenities are properly replenished during daily service. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Mashud B. H., Thank you for your wonderful review and recommendation. We are delighted to hear that you enjoyed our spacious rooms, beautiful views, and the hospitality provided by our team. Your kind recognition of Balqis, our Duty Manager, and our Bell Team is greatly appreciated and will be shared with them. We also appreciate your suggestion regarding the coffee beans and will share it with our relevant team for further consideration. We look forward to welcoming you back to Pullman Miri for another memorable stay. Sincerely, Brenda Heu Guest Relations

Dear Lee S. C., Thank you for your wonderful feedback. We're delighted to hear that your check-in was fast, that you received a room upgrade, and that your room was clean with no issues encountered during your stay. We also appreciate your honest comment regarding the drinking water. We understand your preference for bottled water over the filtered tap water, and please rest assured that your feedback has been shared with our management team for review and consideration. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Tommie L., Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our convenient location, with local food options just a short walk away. We truly appreciate you taking the time to recognize Mellisa Daniel. She will be thrilled to know that his efforts contributed to your satisfaction. We will be sure to share your kind words with her personally. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Fiona D., Thank you for your wonderful feedback. We're delighted to hear that you always enjoy your stays with us and appreciate our convenient location, breakfast, and the hospitality from our receptionist, bell gentlemen, and housekeeping team. We truly appreciate you taking the time to recognize Adam for his excellent housekeeping service. We will be sure to share your kind words and credit him personally—he will be thrilled to know his efforts made a difference. :) We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Kee J. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Brenda Heu Guest Relation

Dear Ian F., Thank you for your feedback. We're delighted to hear that you had a comfortable stay and found our location very convenient, especially since the hotel was also the venue for your conference. It's also great to know that your arrival procedures were fast and that you found your room very clean and spacious. We appreciate your honest comment regarding the tea and coffee supplies in the executive room. Please rest assured that your feedback has been shared with our Food & Beverage team for review and improvement, as we continually strive to enhance the executive room experience. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Fon S. O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Brenda Heu Guest Relation

Dear Hendry A. M. P., Thank you for your detailed feedback and for being a valued Platinum member. We truly appreciate your loyalty and are delighted to hear that you enjoyed the room upgrade, welcome plate, and handwritten letter—these small touches are our way of showing appreciation for your continued support. It's also wonderful to know that our staff made a positive impression and that you enjoyed the beautiful views and selection at the Executive Lounge. However, we sincerely apologize for the areas where we fell short. We regret that the extra bed was not added upon check-in despite your earlier phone request, and that the breakfast information for the third guest was not communicated clearly or consistently. This has been shared with our Front Office and Reservations teams for immediate review and retraining. We also apologize that the air conditioning thermostat appeared stuck at 21°C, making the room too cold. This has been escalated to our Engineering team for inspection and corrective action. We also regret that the advertised minibar was empty and that the second breakfast experience was lacking, including the unattended noodle station. These issues have been shared with our Food & Beverage team for improvement. We appreciate your constructive feedback regarding the hot meal quality and the service at the counter. Your comments about attending to waiting guests promptly and improving the taste of hot dishes have been noted and will be addressed with our team. Thank you for recognizing our staff as an asset to the hotel—we will be sure to share your kind words with them. We truly value your feedback and hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Aidie S., Thank you for your feedback. We're delighted to hear that you had a comfortable stay and found our location convenient, with a conducive environment from the lobby to your room. However, we sincerely apologize for the maintenance issues you encountered. We regret that your room door could not be opened upon arrival and required a maintenance staff member to change the battery, and that one of the toilet lights was not working. Please rest assured that your comments have been shared with our Engineering team for immediate review and corrective action to ensure all room facilities are properly checked before guest arrival. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Adam M. C. A., Thank you for your feedback. We're glad to hear that your overall stay was good. However, we sincerely apologize for the shortcomings you experienced during breakfast. We regret that table service and clearing were not efficient, that the coffee machine milk was empty and waste was not cleared, and that there was a shortage of cups. This is certainly not the standard we strive for. Please rest assured that your comments have been shared with our Food & Beverage team for immediate review and corrective action. We are reinforcing our breakfast service procedures to ensure better efficiency, replenishment, and attention to detail during peak hours. We hope to welcome you back for a much-improved dining experience. Sincerely, Brenda Heu Guest Relations

Dear Norhaslinda J., Thank you for your wonderful feedback. We're delighted to hear that you had a comfortable stay and received top service from our front desk, lounge, and room service teams. We truly appreciate you taking the time to recognize the check-in officer who assisted you. It's great to know that they were informative and friendly. We will do our best to identify them and share your kind words personally. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Chin H. T., Thank you for your feedback. We're delighted to hear that our front office staff were very helpful during your stay. We also appreciate your constructive suggestion regarding housekeeping procedures. Your recommendation to vacuum the floor to pick up dust and hair before using mops with disposable sheets is a practical and effective approach. Please rest assured that we have shared this with our Housekeeping team for review and implementation to improve our cleaning standards. We look forward to welcoming you back for a better experience. Sincerely, Brenda Heu Guest Relations

Dear Wan M. R. B. J., Thank you for your detailed feedback. We're glad to hear that you had a comfortable stay overall, but we sincerely apologize for the issues that fell short of your expectations, especially for a five-star hotel. We regret that the TV channel reception was poor during bad weather. While some disruption may occur during heavy rain, we agree that a more reliable signal or alternative system should be in place, and we will review this with our IT team. We also sincerely apologize for the poor bathroom drainage, which caused water to pond on the floor and required you to push the water manually towards the drain. This is certainly not the standard we strive for, and your comments have been escalated to our Engineering team for immediate inspection and corrective action. Furthermore, we are deeply concerned that a towel left behind by a previous guest was still hanging in the bathroom, and that no bathroom mat was provided upon check-in. This raises valid concerns about the thoroughness of our room cleaning and inspection process, and we sincerely apologize. Your feedback has been shared with our Housekeeping team for immediate retraining and stricter quality control. We truly appreciate your constructive feedback and hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Nur H. M. G., Thank you for your wonderful feedback. We're delighted to hear that you had a comfortable stay and received a warm welcome from our team. We truly appreciate you recognizing the operator who assisted with your last-minute business stay for the conference. Although you couldn't recall his name, we will do our best to identify him and share your kind words. It means a great deal to us that his assistance made you feel close to Miri—that is truly the kind of hospitality we strive to provide. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations