Pullman Miri Waterfront 5 stars

Customer review rating (ALL Rating) 4.3/5 3,212 reviews

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Description

Hotel extras

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Our accommodation(s)

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Room 1

Hotel location

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,212 reviews

Customer review rating 4.5/5

Raja C. L. Business - Confirmed reviews ALL

Dear Raja C. L., Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our clean, spacious, and comfortable room, as well as the bathtub in the bathroom. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Customer review rating 3.0/5

Mohd F. N. Business - Confirmed reviews ALL

Dear Mohd F. N., Thank you for your detailed feedback. We're glad to hear that you enjoyed our spacious room, convenient location, and breakfast variety. However, we sincerely apologize for the disappointing experiences you encountered with our housekeeping service. We regret that the cutlery was not ready on the table and required you to ask, and that your request for a sejadah was not delivered promptly—resulting in you having to use your own cloth and only receiving it after your swim. This is certainly not the standard of hospitality expected of a 5-star hotel. Please rest assured that your comments have been shared with our Housekeeping and Food & Beverage teams for immediate corrective action to ensure better responsiveness and attention to guest requests. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Customer review rating 5.0/5

Muhammad S. B. N. I. Business - Confirmed reviews ALL

Dear Muhammad S. B. N. I., Thank you for your wonderful feedback. We're delighted to hear that you enjoyed your stay and found the room superb. It's great to know that despite coming for work, you already plan to return with your family. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Customer review rating 3.0/5

Adrian C. C. S. Couples - Confirmed reviews ALL

Dear Mr Adrian C. C. S., Thank you for your continued loyalty and for being a valued Accor member. We truly appreciate your honest feedback and your long-standing support over the years. We're delighted to hear that you have always enjoyed our comfortable beds and the suite upgrades you receive as a returning guest. However, we are deeply concerned and sincerely apologize that your recent stays have become less enjoyable. We understand your disappointment with the changes in our team, particularly the departure of Jean and Stephanie, and we regret that this has impacted your experience. I personally assure you that I will do my utmost to ensure your future stays are more pleasant and enjoyable. Your comfort and satisfaction are my top priorities. We also acknowledge the issues you raised regarding the aging facilities, including the clogged sink, and the food quality. Please rest assured that your comments have been shared with our Engineering and Food & Beverage teams for immediate review and improvement. We also take your feedback regarding the pool usage seriously. We understand your preference for an exclusive guest-only pool experience, and we will review this matter with our management team. It is never our intention to make our loyal guests feel undervalued or bored. We are committed to continuous improvement and hope to restore the excitement and quality you once enjoyed with us. I understand you are considering other options for Miri Bike Week, and I respect your decision. However, I would be honored if you would give us another opportunity to welcome you back and provide an experience that reminds you why you chose Pullman Miri in the first place. Please feel free to reach out to me directly if there is anything I can do to make your future stays more enjoyable. I look forward to personally ensuring your next visit is a memorable one. Sincerely, Brenda Heu Guest Relations

Customer review rating 4.5/5

Rozienanie M. Families - Confirmed reviews ALL

Dear Rozienanie M., Thank you for your wonderful feedback. We're delighted to hear that you and your family had a pleasant stay and enjoyed our comfortable rooms, great service, beautiful sea view, and excellent breakfast buffet. We truly appreciate your kind words about our friendly and helpful staff—they will be thrilled to know they contributed to your enjoyable experience. We also appreciate you bringing the slippery bathroom floor to our attention. Please rest assured that we have shared this with our Housekeeping team for review and consideration to ensure the safety and comfort of our guests. We look forward to welcoming you and your family back soon! Sincerely, Brenda Heu Guest Relations

Other web-users rate our hotel

  • 1,095 reviews 9.7/10 Location
  • 3,023 reviews 6.9/10 Room
  • 1,924 reviews 8/10 Service
  • 52 reviews 9.2/10 WiFi
  • 1,492 reviews 7.7/10 Comfort
  • 1,362 reviews 4.7/10 Cleanliness
  • 684 reviews 8.3/10 Breakfast
  • 508 reviews 8.3/10 Vibe

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Mercure Miri City Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 (1989 reviews)

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