Pullman Miri Waterfront 5 stars

Customer review rating (ALL Rating) 4.3/5 3,314 reviews

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Pullman Miri Waterfront - Image 1
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Lot 1347 Miri Waterfront, Commercial Centre, Sarawak, 98000 MIRI, Malaysia

Description

Hotel extras

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Our accommodation(s)

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Hotel location

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Telephone
Fax +60 85-323 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,314 reviews

Customer review rating 2.5/5

Sei Y. L. Families - Confirmed reviews ALL

Air conditioning needs to improve. Gets warm at night makes it uncomfortable to sleep.

Dear Sei Y. L., Thank you for your feedback. We sincerely apologize that the air conditioning was not cool enough, making it uncomfortable to sleep at night. Your feedback has been shared with our engineering team for immediate review and improvement. We hope to welcome you back for a much more comfortable stay. Sincerely, Brenda Heu Guest Relations

Customer review rating 2.5/5

P. H. M. I. P. H. M. S. Business - Confirmed reviews ALL

This was a business trip to Shell Miri office in Times Square. Obviously, it is one of the nearest accommodations within walking distance. This was the main reason for choosing to stay with the hotel. However, over the years I noticed that the room condition and services are not what they used to be. The room was not cool enough even at the lowest temperature setting, the refrigerator was not working, the safe has low battery warning and the hand wash was broken off. The TV was also in a bad condition with a few large bright spots that viewing on it was very unpleasant. Room service was quite disappointing too. The welcome plate was not taken away for 2 days, the hair conditioner was not refilled, once fresh towels were not provided, and the room was not tidied after arriving back from work at 5pm. Once I requested for an early housekeeping while I was out in the morning for a few hours. I returned after lunch and the room was not tidied. This has happened a number of times before. I suppose for business trips I would still consider staying with the hotel for the convenience. However, I doubt I would make that consideration for leisurely family trips. I would certainly like to see improvements made.

Dear P. H. M. I. P. H. M. S., Thank you for your continued loyalty and for sharing such detailed and honest feedback. We truly appreciate your long-term support and are deeply sorry to hear that your recent stay did not meet the standards you have come to expect from us. Please accept our sincere apologies for the multiple issues you encountered, including the air conditioning not cooling properly, non-functioning refrigerator, low battery warning on the safe, broken hand wash, and the poor condition of the TV with bright spots. These maintenance lapses are unacceptable. We also regret the disappointing room service experience, including the welcome plate not being removed for two days, hair conditioner not refilled, fresh towels not provided, and the room not being tidied upon your return at 5pm. Your request for early housekeeping was also not fulfilled, which is a clear failure in our service delivery. Your feedback has been shared with our engineering, housekeeping, and food and beverage teams for immediate review and corrective action. We understand your concerns, especially regarding future family leisure trips, and we are committed to making the necessary improvements. We hope to have the opportunity to welcome you back and provide the quality stay you deserve, whether for business or leisure. Sincerely, Brenda Heu Guest Relations

Customer review rating 1.5/5

Wan H. C. Business - Confirmed reviews ALL

Unpleasant. I need to wait for more than half an hour for bath towel to be deliver to my room. Half-way through shower, discover than it has ran out of hair conditioner. Pullman Kitchen was not open for dining until 7pm.

Dear Wan H. C., Thank you for your honest feedback. We sincerely apologize that your experience was unpleasant due to the delay in delivering bath towels, the hair conditioner being empty, and Pullman Kitchen not being open until 7pm. We completely agree that the room should be fully prepared before guest check-in, including sufficient bath towels and refilled shampoo, bath gel, and hair conditioner. Your feedback has been shared with our housekeeping and food & beverage teams for immediate review and corrective action. We hope to have the opportunity to welcome you back for a much better experience. Sincerely, Brenda Heu Guest Relations

Customer review rating 5.0/5

Yynda T. Solo - Confirmed reviews ALL

Amazing. From the minute I checked in to checking out, all the staff were lovely. The room is excellent, the bed is amazing. Loved the cakes 🧁- we’ll needed after 36hrs of flying.

Dear Yynda T., Thank you for your excellent review! We're absolutely delighted to hear that you had such an amazing experience from check-in to check-out, and that our lovely staff, excellent room, and amazing bed made your stay memorable. We're especially glad that the cakes were a welcome treat after your 36 hours of flying! We sincerely apologize for the spotty wifi connection in the bar area, but we're pleased that it worked perfectly well in your room. Your feedback has been shared with our IT team for review. We also appreciate your support of our sustainability efforts, including the filtered water system and recycled toiletries. We look forward to welcoming you back again soon! Sincerely, Brenda Heu Guest Relations

Customer review rating 4.5/5

Nur S. I. A. S. Business - Confirmed reviews ALL

Well located", "Comfortable stay

Dear Nur S. I. A. S., Thank you for your kind review! We're delighted to hear that you found our hotel well-located and had a comfortable stay. We look forward to welcoming you back again soon! Sincerely, Brenda Heu Guest Relations

Other web-users rate our hotel

  • 1,164 reviews 9.6/10 Location
  • 3,207 reviews 7/10 Room
  • 2,056 reviews 7.9/10 Service
  • 58 reviews 9.2/10 WiFi
  • 1,578 reviews 7.8/10 Comfort
  • 1,421 reviews 4.5/10 Cleanliness
  • 802 reviews 7.2/10 Amenities
  • 751 reviews 8.1/10 Breakfast

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