Pullman Miri Waterfront 5 stars

Customer review rating (ALL Rating) 4.4/5 3,258 reviews

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Pullman Miri Waterfront - Image 1
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Lot 1347 Miri Waterfront, Commercial Centre, Sarawak, 98000 MIRI, Malaysia

Description

Hotel extras

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Our accommodation(s)

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Hotel location

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Telephone
Fax +60 85-323 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,258 reviews

TripAdvisor Rating  3.9/5  641 reviews

Customer review rating 3.0/5

Norazimah H. Couples - Confirmed reviews ALL

iron was broken upon check’in & waited about half & hour for the replacement. collecteral was found on side sofa writing table was not neatly organised. lotion was detached from the wall.

Dear Norazimah H., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced with the iron, cleanliness of the writing table, and the lotion dispenser. Your comments are valuable as we continuously strive to enhance our guest experience. Jean Wong, Guest Experience Manager.

Customer review rating 1.5/5

Glenn T. Friends - Confirmed reviews ALL

As an ALL Accor+ Explorer member, we were treated warmly at check-in. But then after that, the experience went downhill. When we made our first visit to the Executive Lounge, the access to which was included in our rate, we were first told that "only one" person per room could use the Lounge for free. They quickly corrected that mistake, but why would anyone even say that? Two of the cocktails we wanted to order, which were on the menu, were "not available." We wanted to use the swimming pool, but at no time were there more than five lounge chairs around the pool deck, even though there was room for many more. We were upgraded to a suite, which was very roomy (a nice touch), but the suite was minimally furnished and decorated, and the television set kept turning on whenever we put our room card in the slot to activate the electricity. In fact, the TV would often turn on for no reason, sometimes in the middle of the night. Another drawback is that no staff member seems to feel empowered to make any decision. I stopped by the restaurant to make reservations for the Friday night seafood BBQ (more on that later), for which hotel guests receive a discount, and I asked if we were entitled to an extra discount as an ALL Accor+ Explorer member. The attendant said she'd have to "check with the manager." She must have forgotten to do so, because no one ever got back to us with an answer to that question. As for the buffet itself, it was very disappointing. There were few choices of fish, poor-quality meat, and the only seafood available was squid (which was good) -- no shrimp, no scallops, no langoustines, or anything like that. And there was only one dessert -- a chocolate cake with ice cream. There was a bigger variety of desserts in the Executive Lounge.

Dear Glenn T., Thank you for sharing your feedback regarding your recent stay at Pullman Miri Waterfront. We are pleased to hear that you were warmly welcomed during check-in, but we regret that your experience did not meet your expectations thereafter. It is concerning to learn about the confusion regarding the Executive Lounge access and the unavailability of certain menu items. We appreciate your understanding in this matter. Your comments about the swimming pool seating arrangements have been duly noted, and we will consider them for future improvements. We are glad that you enjoyed the spacious suite upgrade, but it is unfortunate to hear about the issues with the television. We strive to maintain a comfortable environment for our guests, and your feedback will be taken into account. Additionally, we apologize for the lack of communication regarding the extra discount for ALL Accor+ Explorer members and the disappointing buffet experience. Your insights are invaluable as they help us identify areas for enhancement. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Jean Wong, Guest Experience Manager.

Customer review rating 4.0/5

Kian H. P. Business - Confirmed reviews ALL

Deserve - for 5 star

Dear Kian H. P., Thank you for your kind words regarding your recent stay at Pullman Miri Waterfront. We are delighted to know that you enjoyed your experience and appreciate your recognition of our commitment to excellence. It is our aim to provide a five-star experience for all our guests. Jean Wong, Guest Experience Manager.

Customer review rating 1.5/5

Solon C. Solo - Confirmed reviews ALL

Pullman has always been my first choice whenever i stay in Miri. It has always been a pleasant experience until this stay. The shower in my room had no hot water. Upon requesting for a late check out, i was told it was chargeable after 1:30pm. I did not argue or made aware that i am a silver member of accor. However one of my benefits that comes with this is a late check out, if it is available. I check out on a sunday, if there was a likely hood that the room was unavailable, should that be informed to me instead of pushing a charge notice on me.

Dear Solon C., Thank you for taking the time to provide your feedback regarding your recent stay with us. I regret to hear about the issues you encountered, particularly with the hot water in your shower. We strive to maintain high standards in our facilities, and your comments will be taken into consideration for future improvements. Regarding the late check-out request, I apologize for any misunderstanding. As a Silver member of Accor, you are indeed entitled to certain benefits, including late check-out when available. It is our responsibility to communicate this effectively to our guests, and I appreciate your input in this matter. We will review our procedures to ensure that our team is more aware of member benefits in future interactions. Thank you for your loyalty to Pullman Miri Waterfront. We hope to have the opportunity to welcome you back and provide a more satisfactory experience. Jean Wong, Guest Experience Manager.

Customer review rating 4.5/5

Dean A. J. Business - Confirmed reviews ALL

great hotel and nice facilities provided.

Dear Dean A. J., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our hotel and facilities. Your satisfaction is our priority, and we look forward to welcoming you back soon. Jean Wong, Guest Experience Manager.

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Other web-users rate our hotel

  • 1,226 reviews 9.6/10 Location
  • 3,331 reviews 7.2/10 Room
  • 2,126 reviews 8/10 Service
  • 66 reviews 8.4/10 WiFi
  • 1,598 reviews 7.9/10 Comfort
  • 1,426 reviews 4.9/10 Cleanliness
  • 810 reviews 8.2/10 Breakfast
  • 794 reviews 7.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.