Pullman Miri Waterfront 5 stars

Customer review rating (ALL Rating) 4.3/5 3,330 reviews

Pullman Miri Waterfront - Image 1
Pullman Miri Waterfront - Image 2
Pullman Miri Waterfront - Image 3
Pullman Miri Waterfront - Image 4

Description

Hotel extras

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,330 reviews

Customer review rating 4.0/5

A. Z. A. A. Z. Business - Confirmed reviews ALL

The bathroom has an unpleasant smell and is slightly dirty.

Dear A. Z. A. A. Z., Thank you for your feedback. We're glad to hear that overall your stay was good. However, we sincerely apologize that the bathroom had an unpleasant smell and was slightly dirty. Please rest assured that your feedback has been shared with our housekeeping team for immediate review and corrective action. We hope to welcome you back for a much better experience. Sincerely, Brenda Heu Guest Relations

Customer review rating 3.5/5

Fender F. A. Families - Confirmed reviews ALL

Payment at the 7th floor. Order so late. Requesting hair drying took so long. I heard the breakfast so dissapointing.

Dear Fender F. A., Thank you for your honest feedback. We sincerely apologize that your experience was affected by slow service throughout your stay. We regret that the payment process on the 7th floor, late order delivery, and the long wait for a hair dryer caused you frustration. We also apologize that the breakfast did not meet your expectations. Your feedback has been shared with our front office, housekeeping, and food & beverage teams for immediate review and improvement. We hope to have the opportunity to welcome you back for a much better experience. Sincerely, Brenda Heu Guest Relations

Customer review rating 3.5/5

Sharon B. Families - Confirmed reviews ALL

The hotel’s location is very strategic, with plenty of food options and amenities within walking distance, which is a definite advantage. However, the service appears to be impacted by a shortage of staff. During both mornings at breakfast, we experienced long waits for coffee cups, juices, and water to be replenished. Cutlery setup and table clearing were also slow, resulting in guests having to take utensils from other tables or walk to the service station to get napkins, forks, and spoons. We observed similar challenges during the wedding dinner we attended. Basic services such as drink refills were often overlooked and had to be requested multiple times. Overall, while the location is excellent, improvements in staffing and service efficiency would greatly enhance the guest experience.

Dear Sharon B., Thank you for your detailed feedback. We're glad you appreciated our strategic location. However, we sincerely apologize for the long waits, slow table clearing, dusty toilet, insufficient towels, and understaffing during breakfast and the wedding dinner. Your comments have been shared with our teams for immediate improvement. We hope to welcome you back for a better experience. Sincerely, Brenda Heu Guest Relations,

Customer review rating 4.5/5

Minfah Y. Business - Confirmed reviews ALL

Great stay just not sure why king size bed room always not available and only available at a very high price. Kind of a bit upsetting

Dear Minfah Y., Thank you for your feedback. We're delighted to hear that you had a comfortable and great stay with us. However, we sincerely apologize that the king size bed room was not available at your preferred rate. We understand how upsetting this can be, especially when you expect a certain room type. Your feedback regarding pricing and availability has been shared with our revenue and reservations teams for review. We hope to have the opportunity to welcome you back and provide a king size room at a more suitable rate. Sincerely, Brenda Heu Guest Relations

Customer review rating 3.5/5

Alyssa J. Families - Confirmed reviews ALL

Was here for a wedding so stayed 2 nights. Good location, and the room was large. However, room cleanliness & toilet maintenance could be better, i noticed mold at the window screen. Housekeeping did not came until 3PM the next day, by then everyone was occupied to get ready for the dinner. We only got the rubbish bin emptied and coffee and tea replenished. Had I stayed for one night I wouldn’t mind, but for longer stay - it’s very disruptive.

Dear Alyssa J., Thank you for your honest feedback. We're glad to hear that you appreciated our good location and large room. However, we sincerely apologize for the cleanliness and maintenance issues you experienced, including the mold at the window screen. We also regret that housekeeping did not attend to your room until 3PM the next day, which was disruptive during your preparation for the wedding dinner, and that only the rubbish bin and coffee/tea were replenished. Your feedback has been shared with our housekeeping team for immediate review and improvement to ensure more timely and thorough service, especially for longer stays. We hope to have the opportunity to welcome you back for a better experience. Sincerely, Brenda Heu Guest Relations

Other web-users rate our hotel

  • 1,175 reviews 9.6/10 Location
  • 3,220 reviews 7/10 Room
  • 2,066 reviews 8/10 Service
  • 61 reviews 9.1/10 WiFi
  • 1,570 reviews 7.9/10 Comfort
  • 1,425 reviews 4.6/10 Cleanliness
  • 807 reviews 7.1/10 Amenities
  • 760 reviews 8.1/10 Breakfast

Powered by Trustyou

Our other establishments nearby

Mercure Miri City Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 (2221 reviews)

At 448 m

See the hotel
All our hotels in Miri