Pullman Miri Waterfront 5 stars

Customer review rating (ALL Rating) 4.4/5 3,300 reviews

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Description

Hotel extras

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Our accommodation(s)

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Hotel location

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,300 reviews

Customer review rating 3.0/5

Za H. M. A. Families - Confirmed reviews ALL

We were greeted warmly by the All Accor front desk, and check-in was smooth. Unfortunately, the hotel's overall vibe and appearance seemed run-down, with many cleanliness issues observed, especially in the public areas. This was also noted during the breakfast buffet, although the staff was friendly and accommodating. Hoping that the hotel management can have a walk-through to see where the above can be improved. Just to mention also, that one of the TVs in our connecting room was not working, but since we only stayed 1 night, we didn't bother to complain.

Dear Za H. M. A., Thank you for sharing your detailed feedback. We're glad to hear that you were warmly greeted by our All Accor front desk team and that check-in was smooth. It's also wonderful to know that our female staff at the noodle station during breakfast provided friendly and accommodating service—both team members will be personally recognized for their efforts. However, we sincerely apologize that the overall vibe and appearance of the hotel felt run-down, with cleanliness issues in public areas, as well as the non-working TV in your connecting room. This is not the standard we aim to provide, and we appreciate you bringing these matters to our attention. Your feedback has been shared with our Executive Housekeeper and Maintenance Manager for immediate review and action. We will certainly conduct a walk-through to address the areas you mentioned. We hope to have the opportunity to welcome you back for a much improved experience. Sincerely, Brenda Heu Guest Relations

Customer review rating 4.0/5

Christopher L. Families - Confirmed reviews ALL

Overall is good. Staff are friendly. However, the water stopper in the basin was faulty and was requested to be fixed on day one. No one came to fix it, and I just removed the stopper entirely to allow the water to drain for the next 8 days.

Dear Christopher L., Thank you for taking the time to share your detailed feedback. We're delighted to hear that you enjoyed our spacious rooms, convenient location, and friendly staff. It's especially wonderful to know that our guest relations team provided excellent communication via email and WhatsApp before your stay—they will be personally recognized for their prompt actions and replies. However, we sincerely apologize for the maintenance and housekeeping issues you experienced during your stay. The faulty water stopper not being fixed despite your request, and the oversight with toilet paper and tissues, are not acceptable. Your feedback has been shared with our engineering and housekeeping teams for immediate review and corrective action. We appreciate your patience and hope to welcome you back for a much smoother experience. Sincerely, Brenda Heu Guest Relations

Customer review rating 5.0/5

Harrison L. Y. L. Families - Confirmed reviews ALL

Very friendy stuff so satify

Dear Harrison L. Y. L., Thank you for your lovely review! We're delighted to hear that you found your stay nice and super cozy, and that our friendly staff made you feel satisfied. We look forward to welcoming you back again soon! Sincerely, Brenda Heu Guest Relations

Customer review rating 3.5/5

Yi V. T. Friends - Confirmed reviews ALL

i stayed at the executive room and i found out that the room is kinda dark, i like it more brighter.If more lights on it will be good , Otherwise all good, comfy bed

Dear Yi V. T., Thank you for your review! We're glad to hear that you had a comfortable stay and enjoyed the comfy bed. We also appreciate your feedback regarding the lighting in the executive room. We understand that some guests prefer a brighter atmosphere, and your suggestion has been shared with our team for future consideration. We look forward to welcoming you back again soon! Sincerely, Brenda Heu Guest Relations

Customer review rating 4.0/5

Stanley J. Families - Confirmed reviews ALL

brought family to stay. Improve the pool facilities for children.

Dear Stanley J., Thank you for bringing your family to stay with us! We're delighted to hear that you enjoyed our comfortable room, friendly staff, and superb bellman service—they will be personally recognized for their excellent work. We appreciate your feedback regarding children's pool facilities and will certainly review this for future improvements. We're also glad you appreciated the filtered water in the bathroom. Your suggestion to provide a maintenance checklist for the filters is very helpful, and we will explore ways to enhance guest confidence in our water system. Thank you again for your thoughtful review. We look forward to welcoming you and your family back soon! Sincerely, Brenda Heu Guest Relations

Other web-users rate our hotel

  • 1,192 reviews 9.6/10 Location
  • 3,230 reviews 7/10 Room
  • 2,067 reviews 8/10 Service
  • 62 reviews 8.7/10 WiFi
  • 1,584 reviews 7.9/10 Comfort
  • 1,413 reviews 4.5/10 Cleanliness
  • 803 reviews 7.1/10 Amenities
  • 770 reviews 8.1/10 Breakfast

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