Pullman Miri Waterfront 5 stars

Customer review rating (ALL Rating) 4.4/5 3,267 reviews

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Pullman Miri Waterfront - Image 1
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Lot 1347 Miri Waterfront, Commercial Centre, Sarawak, 98000 MIRI, Malaysia

Description

Hotel extras

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Our accommodation(s)

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Hotel location

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Telephone
Fax +60 85-323 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,267 reviews

TripAdvisor Rating  3.9/5  642 reviews

Customer review rating 2.0/5

Edwin N. Families - Confirmed reviews ALL

The first room I was put in had a faulty door where the reader was not responsive to the key card. I have 2 young children and we were coming back from a long day and had to experience a very long process of waiting outside the door whilst I went down to reception to report the issue followed by taking 20 minutes for the maintenance personnel to help us in. As you can imagine, having to calm two young children down whilst waiting for the room door to open was not a pleasant experience for either the parents nor the children. The following day we requested a room change since the door was still not accessible via key card. The room was only ready after breakfast and thus the moving process was also unpleasant as we needed to waist once again for the maintenance/floor manager to manually open the door for us to get into the original room to pack up and move.

Dear Edwin N., Thank you for sharing your experience with us. I genuinely apologize for the inconvenience you faced with the key card and door access during your stay. I understand how challenging it can be to manage young children in such situations, and I regret that our room access issues disrupted your family time. It is our goal to provide a seamless experience for our guests, and it appears we fell short in this instance. I appreciate you bringing to our attention the delay in room readiness and your need for a quick transition. Your feedback is valuable, and I will ensure it is reviewed with our team to improve our processes moving forward. Once again, I sincerely apologize for the difficulties you encountered. Thank you for your understanding and patience. Jean Wong, Guest Experience Manager.

Customer review rating 1.0/5

Siti N. I. Business - Confirmed reviews ALL

While the service was completed, staff professionalism and teamwork among sales employees need improvement especially when it comes with the big event

Dear Siti N. I., Thank you for your feedback regarding your recent experience with our team. We regret that the level of professionalism and teamwork did not meet your expectations during the event. Your comments are valuable and will be considered for future improvements. Jean Wong, Guest Experience Manager.

Great Service, Room Cleanliness Could Improve

TripAdvisor rating 4.0/5

Anna7487 TripAdvisor review

I had a good stay at Pullman Miri Waterfront. Upon arrival, Bellman Raymond was welcoming and helpful. Check-in was smooth with Mary and Balqis. The first room was not clean, but Jean promptly arranged a room upgrade, which I appreciated. Bellmen Canninius and Max were also very helpful. Service was excellent as always, though room cleanliness could be improved as the floor was dusty and a few areas were not properly cleaned. Overall, it was a pleasant stay.

Dear Anna7487, Thank you for your feedback regarding your recent stay at Pullman Miri Waterfront. I am pleased to hear that our team, including Bellman Raymond, Mary, Balqis, Canninius, and Max, contributed positively to your experience. Your comments about room cleanliness are duly noted. We strive to maintain high standards, and I apologize for any oversight during your stay. Your feedback is invaluable as it helps us improve our services and ensure a better experience for our guests in the future. Thank you once again for your review, and we look forward to welcoming you back. Jean Wong, Guest Experience Manager.

Customer review rating 4.5/5

Ting W. L. Business - Confirmed reviews ALL

The check in counter staff Nurul was very helpful.

Dear Ting W. L., Thank you for your kind words regarding our location and the service provided by our team member, Nurul. We are pleased to hear that you had a positive experience during your stay and appreciate your recognition of our staff's efforts. Jean Wong, Guest Experience Manager.

Customer review rating 5.0/5

Dino O. D. Business - Confirmed reviews ALL

no comment

Dear Dino O. D., Thank you for your positive feedback. We are pleased to hear that you had a satisfactory experience at Pullman Miri Waterfront. Your support motivates our team to maintain high standards for our guests. Jean Wong, Guest Experience Manager.

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Other web-users rate our hotel

  • 1,226 reviews 9.6/10 Location
  • 3,331 reviews 7.2/10 Room
  • 2,126 reviews 8/10 Service
  • 66 reviews 8.4/10 WiFi
  • 1,598 reviews 7.9/10 Comfort
  • 1,426 reviews 4.9/10 Cleanliness
  • 810 reviews 8.2/10 Breakfast
  • 794 reviews 7.2/10 Amenities

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Mercure Miri City Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 (2322 reviews)

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.