Pullman Miri Waterfront Hotel 5 stars

Customer review rating 4.3/5 7,424 reviews
Pullman Miri Waterfront
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Hotel extras

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Boat excursions
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Miri Waterfront

Lot 1347 Miri Waterfront
Commercial Centre
Sarawak
98000
miri
malaysia

Tel: +6085323888

Fax: (+60)85/323999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    MIRI AIRPORT At 11.27km / 7 miles

GPS :4.398145, 113.985265

Our accommodations

Each room features 1 King Bed or 2 Single beds, a 42" TV, minibar, in-room safe, shower and bathtub. 1 Extra Bed is available on demand. 100% non smoking guestroom

Accessible room

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Accessible room

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 1 King Size Bed, Sea View

  • Max. number of persons: 3
  • Area: From 48
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 2 Single Size Beds, Sea View

  • Max. number of persons: 3
  • Area: From 48
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE EXECUTIVE ROOM, 1 King Size Bed, Sea View

  • Max. number of persons: 3
  • Area: From 48
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE EXECUTIVE ROOM, 2 Single Size Beds, Sea View

  • Max. number of persons: 3
  • Area: From 48
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

PREMIUM DELUXE, Lounge Access, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 55
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR SUITE, Lounge Access,1 King Size Bed

  • Max. number of persons: 3
  • Area: From 92
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Our restaurants and bars

PULLMAN KITCHEN

Type of cuisine: International

Pullman Kitchen features a modern open kitchen setup with separate dining rooms available for private parties. It serves international buffet and ala carte dishes in a sophisticated atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DINING ROOM

Type of cuisine: International

An extension of Pullman Kitchen, Tree Tops Terrace provides a casual dining ambience and serves a wide selection of freshly made sandwiches and local favorites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CAFE

Type of cuisine: Cafe

A delightful space which caters to your sweet tooth and provides a cosy venue for light refreshments or afternoon tea. Serves a wide selection of freshly made sandwiches and local favourites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

Our Pool Bar on Level 7 faces the Infinity Pool and has spectacular views of the sunset over the South China Sea. It serves light snacks and a wide choice of beverages. Ideal place to chill out after a workout or a spa treatment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 1,100

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 900 people

Find out more

Our guest reviews for
Pullman Miri Waterfront

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,424 reviews

tripadvisor

TripAdvisor Rating 4.0/5

542 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

I wasn't even there, due to the coronavirus pandemic, I cancelled the booking, and I am waiting on a refund

Customer review rating 4.3/5

David S. Solo - 24/03/2020 Confirmed reviews ALL

It would be considerate of you to acknowledge my cancellation, I have stayed with Pullman Miri Waterfront many times previous, I request a refund.

Dear David Charles S., Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lilian Guest Experience Manager

One of the best hotel at Sarawak

Customer review rating 4.3/5

Valerie J. Business - 23/03/2020 Confirmed reviews ALL

From my perspective, your hotel is well prepare and convenient to guest such as the room itself not lack of any, provide pool for costumer to relax, bar just at the lobby, hotel own its parking cars, comfortable area of having breakfast, and last but not least the special service from your warm welcome staffs. Additional : I am quite impress that your staffs provide own "saringan virus Covid-19" to all guests. It is very nice. Thank you.

Dear Valerie J., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Well located. Good food.

Customer review rating 4.3/5

Junaidi B. S. Business - 22/03/2020 Confirmed reviews ALL

Hotel is well located, very clean. Food excellent.

Dear Junaidi Hj S., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Very professional in handling and ensuring guest safety

Customer review rating 4.3/5

Roy L. Business - 22/03/2020 Confirmed reviews ALL

I had to undergo temperature body check and sanitizer been provided at main entrance.. Staff are such awesome and provided a welcome atmosphere ever though we had a lockdown situation..

Dear Roy Sek Kiong L., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Classy Hotel, fantastic Staff.

Customer review rating 4.3/5

Hilary R. Couples - 21/03/2020 Confirmed reviews ALL

A quality Hotel, good food, lovely, friendly staff from the Concierge to Management. Executive Lounge a treat, thanks to Stephanie and Gloria.

Dear Hilary R., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Good stay

Customer review rating 4.3/5

Azman B. Y. Business - 21/03/2020 Confirmed reviews ALL

Satisfactory service, multi-menu breakfast and very comfortable room.

Dear Azman Y., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Good Stay

Customer review rating 4.3/5

M K. A. I. Business - 20/03/2020 Confirmed reviews ALL

Good place, friendly staff, good breakfast

Dear Mohd Khairul Anuar I., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Poor AC performance

Customer review rating 4.3/5

C. Y. W. Business - 20/03/2020 Confirmed reviews ALL

The first room i was asked to check in had AC problems. The AC thermostat did not work, the temperature was set to 19C. I reported to the reception and i was asked to change rooms. The subsequent room was also the same, i had to switch off the AC at night to sleep as it was too cold. In the middle of the night it subsequently became too warm. The next morning I reported to reception and maintenance team must have configured it to fix at 22C. Again the Thermostat didnt work as I was not able to set the temperature. I've been a regular at Pullman Miri Waterfront and I'm disappointed with the quality of rooms for the price I'm paying.

Dear Yao W. C., Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lilian Guest Experience Manager

Awesome stay

Customer review rating 4.3/5

Jeferi D. Business - 20/03/2020 Confirmed reviews ALL

the most welcome hotel, awesome staff, taking care and pleasant

Dear Jeferi D., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Good stay

Customer review rating 4.3/5

Y. M. F. Business - 19/03/2020 Confirmed reviews ALL

Stay here all the time when I’m in miri. This time my car battery went flat, go to security desk and they help me with it. Thanks a lot to them

Dear Min f. Y., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Pleasant experience

Customer review rating 4.3/5

Norman Business - 18/03/2020 Confirmed reviews ALL

I had a short meeting trip to Miri. The hotel has taken every measure to make me feel safe during my stay. Every walk-in public are given quick health check at the door. Well done.

Dear Norman J., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

" Comfortable and Good stay "

Customer review rating 4.3/5

Dalglish Solo - 17/03/2020 Confirmed reviews ALL

First of all, my overall stay for 3D2N was really comfortable,good and satisfied.I request a sea view room and my room exactly facing to the sea view.Room was lovely and the amenities, what I can say more, it was excellent provide and the bed was so cosy.Breakfast buffet was excellent especially the sambal nasi lemak, yummy.F&B service staff was very friendly and the manager always check back with the guests.Overall ,I will come back again and will recomend this hotel to my familys and friend.

Dear Dalglish Langajie C., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

good stay

Customer review rating 4.3/5

Evelyn K. Couples - 17/03/2020 Confirmed reviews ALL

This hotel was very nice and clean.

Dear Evelyn K., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Pullman is my home in Miri

Customer review rating 4.3/5

Mohd K. B. A. R. Solo - 16/03/2020 Confirmed reviews ALL

Feeling so welcomed the moment I entered the premise. All staffs greet me nicely and with smiling face. Hotel is clean from the lobby, room & car park area. The only thing that I think Pullman should improve is the mugs in the room. The mugs smelled like used ones although they looked clean. Awesome

Dear Mohd Khirzan A R., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the smelly mugs issue and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lilian Guest Experience Manager

Polite staff, Enjoyful ambient

Customer review rating 4.3/5

Peter Business - 16/03/2020 Confirmed reviews ALL

The room is spacious, clean and having a good sea view. The stay was pleasant with engaging staffs to address to my needs.

Dear Peter Huong Ying H., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Spacious room

Customer review rating 4.3/5

Sj Business - 16/03/2020 Confirmed reviews ALL

stayed for 1 night..spacious and clean room..widespread of breakfast buffet..just a few minutes walk to other restaurant..strongly recommended..

Dear Muhammad Shafiz J., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Good stay in miri

Customer review rating 4.3/5

Emkay Couples - 16/03/2020 Confirmed reviews ALL

You guys hv superb staffs. Keep it up.

Dear Mohd Kamil M., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Good stay

Customer review rating 4.3/5

Rytie Families - 16/03/2020 Confirmed reviews ALL

Very happy

Dear Rytie B., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Good location with highly recognize for platinum status

Customer review rating 4.3/5

Nadjion N. Business - 15/03/2020 Confirmed reviews ALL

Your hotel quick check in and check out really impressed me.. special thanks for your staff.. miss qaliesha for sharing the best place for seafood place. Location right smack at the town area.. very attentive to special requests . Overall are the best 5 star hitels in miri.

Dear M Nadjion n., Wow! Thank you so much for this great 5-star review. We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I made sure that Ms Qaliesha got the recognition she deserved. She was really happy to see your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Guest Experience Manager

Bad check out service & Special request not even recorded during check in

Customer review rating 4.3/5

- Business - 13/03/2020 Confirmed reviews ALL

I made a special request for interconnecting room / nearest room with my colleague during booking, And yes the email mentioned the request will be attended depending on availability. However during check-in, the receptionist wasn't even aware on the special requests and of course there were no such room available at that point of time. Why even Pullman provided "Special Request" offer? And the service was totally different when I requested the same to another hotel in Miri. On check out day, I kept my luggage at the reception which I intended to collect after cam back from office. However during collection, the receptionist is taking care of another customer, and told me to pick my bag by myself. Ermm... where is your service? I can easily take other people's bag and you don't even aware. Yeah and the room was haunted - other reason why I checkout from the hotel.

Dear Nur Atiqah H., Thank you for taking the time to share your feedback. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I apologize on behalf of everyone on the team. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past but you have our commitment to improve the way our staff serves every customer. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lilian Guest Experience Manager
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