Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Silver member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for breakfast selection and our team for booking, arrival, accommodation, cleanliness, check-out, and sustainability for loyalty programme recommendation Celebrating Your Words Your review – "Well located and wonderful stay. The stay had been filled with wonderful service staff who made us feel welcomed during the stay. The central location with proximity to ONE batam mall made finding food and activities to do easy" – brings great joy to our entire team. Knowing that our staff made you feel welcomed and that our location was convenient for you is truly rewarding. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your perfect recommendations for both our brand and the loyalty programme. Your excellent scores are truly impressive: for check-out, WiFi, sustainability, for arrival, accommodation, cleanliness, our team, booking experience, breakfast selection Celebrating Your Words Your review – "Well located and comfortable stay. New and clean room. Huge comfortable bed. Water pressure and drainage in the bathroom/sink is good. Staff are friendly and polite and helpful" – brings great joy to our team. We are pleased that you found your stay comfortable, our room clean, and our staff friendly and helpful. Regarding Your Feedback We have carefully noted your comments: Booking Experience: You mentioned that you had two separate booking numbers but only one was visible on the app, causing concern that the second booking was not valid. We apologize for this concern. Your feedback has been shared with our Reservations team for review of app visibility and booking confirmation processes. Breakfast Selection: You noted that breakfast is "average." Your feedback has been shared with our Culinary team for continuous improvement. No Hair Conditioner (Cleanliness): You mentioned that no hair conditioner was provided in the bathroom. We appreciate your suggestion and have shared it with our Housekeeping team for consideration. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. I am deeply concerned to read about your experience, and I want to begin by offering our sincere apologies. As a group of three families with young children, you deserved a warm and accommodating experience, and we regret that we fell short of your expectations. Addressing Your Concerns Point by Point 1. Connecting Rooms Request (Arrival & Check-In) You mentioned that you requested connecting rooms upon booking through Agoda and also sent a separate email to the hotel. While we understand that connecting rooms are subject to availability, we sincerely apologize that we were unable to fulfill your request. We also acknowledge your point that, as a 5-star hotel, we should have more connecting rooms and prioritize such requests for families with young children. Your feedback has been shared with our Front Office and Reservations teams for review. We will evaluate our connecting room inventory and communication protocols to ensure that such requests are handled with greater care and proactive communication. 2. Check-Out Call We are truly sorry that we called you at 12:10 PM to remind you about check-out time. We understand that you had already sent down your luggage and were simply ensuring you had not left anything behind. We acknowledge that calling a guest to remind them of check-out time is not the warm, gracious experience we strive to provide, and we regret that this made you feel rushed. Your feedback has been shared with our Front Office team for immediate review of our check-out communication protocols. We will ensure that guests are given appropriate time and not called unnecessarily. 3. Team Service Your feedback on communication and room management has been shared with our department heads for immediate coaching and improvement. Celebrating the Positives We are pleased that your accommodation and cleanliness earned excellent 90/100 scores. We appreciate your recognition of these aspects of your stay. Our Commitment to You Your feedback is invaluable in helping us improve our guest communication and room allocation processes. We are committed to making the necessary improvements. We hope you will consider giving us another opportunity in the future to provide you and your family with the warm and accommodating experience you deserve. With our warmest regards and sincere apologies, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a wonderful review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your recommendations for both our brand and the loyalty programme. Your excellent scores are truly impressive: for cleanliness and sustainability for booking, arrival, accommodation, check-out, WiFi, and member recognition for breakfast, our team, sustainable food initiatives, gym, and pool Celebrating Your Words Your review title – "Rejuvenating Stay" – and your beautiful words bring immense joy to our entire team: "It was an amazingly relaxing stay with Grand Mercure Batam." "From the welcome gift and anniversary decorations to the service and food, everything were so great." "I would totally recommend to those who wants a relaxed stay." We are especially touched that you chose to celebrate your anniversary with us, and that our welcome gift and anniversary decorations contributed to your relaxing stay. This is exactly what we strive for. Regarding Your Feedback We have noted your ratings for breakfast, our team, sustainable food initiatives, gym, and pool. Your feedback has been shared with the respective teams – Culinary, Front Office, Green Team, and Recreation – for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your partner for such a special occasion. We are honored by your trust and your positive endorsement. We look forward to welcoming you both back to Grand Mercure Batam Centre in the future – perhaps for another anniversary celebration! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a detailed review with us. As a valued ALL – Accor Live Limitless Gold member, your insights are greatly appreciated. We are pleased that you enjoyed your room upgrade, anniversary decor, and late checkout, and we are grateful for your honest feedback. Celebrating Your Positive Experience We are delighted that you found your room spacious, the view from the 16th floor nice, the bed comfortable, and the air conditioning working well. Your 90/100 scores for arrival, check-in, our team, and check-out are greatly appreciated. We are also pleased that your room upgrade and late checkout were honoured. Addressing Your Concerns Point by Point 1. Soundproofing – Traffic Noise (Accommodation) We sincerely apologize that the double glass window panel did not effectively soundproof the road noise. As a hotel surrounded by main roads, we understand this can be challenging for light sleepers. Your feedback has been shared with our Engineering team to review soundproofing options. For future stays, we recommend requesting a room on a higher floor or away from the main road. 2. Smoke Detector Blinking LED Light You mentioned that the blinking LED light on the smoke detector was irritating when all lights were turned off for sleep, forcing you to sleep with some lights on. We understand how this can be disruptive. Your feedback has been shared with our Engineering team to explore options for adjusting or dimming the LED light without compromising safety. 3. Breakfast – Food Run Out by 9am, Slow Replenishment (Breakfast Selection) We apologize that most of the food ran out by 9am and that replenishment was slower than expected on both days. Your feedback has been shared with our Executive Chef and Food & Beverage team for immediate review of replenishment protocols during peak hours. 4. Cleanliness – Empty Toy Box Packaging Under Wardrobe (Cleanliness) We apologize that empty toy box packaging was found under the wardrobe. This is unacceptable. Your feedback has been shared with our Housekeeping team for immediate review and retraining. 5. Shower – Inconsistent Water Temperature We apologize for the inconsistent water temperature. Your feedback has been shared with our Engineering team to inspect and resolve the issue. 6. WiFi – Ease of Access (WiFi) You suggested allowing members to connect via the app instead of logging in again. We appreciate this suggestion and have shared it with our Technical team for review. 7. Welcome Drink & Welcome Amenity You noted that you did not have the opportunity to enjoy a welcome drink and that the welcome amenity fell below your expectations. We sincerely apologize for these oversights. As a Gold member, you should have received both. Your feedback has been shared with our Front Office team for immediate review. Our Commitment to You Your feedback is invaluable in helping us improve our soundproofing, breakfast replenishment, room cleanliness, and member recognition. We are committed to making the necessary improvements. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share your feedback with us. We sincerely appreciate your kind words. We are delighted to receive your strong overall rating and your perfect recommendation of our brand. Your excellent scores for accommodation, cleanliness, breakfast, our team, check-out, and WiFi are deeply appreciated. Celebrating Your Words Your review – "I like the room and the staffs' service, all are friendly and warm" – brings great joy to our entire team. Knowing that you found our staff friendly and warm is the greatest reward we could ever receive. Regarding Your Feedback – Towel Stain (Cleanliness) We have carefully noted your comment: "I found one towel got some yellow stains." We sincerely apologize for this oversight. Your feedback has been shared with our Housekeeping team to reinforce our linen quality checks and ensure that all towels are spotless for every guest. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for taking the time to provide such a detailed and constructive review. I am deeply concerned to read about your experience, and I want to begin by offering our sincere apologies. As a valued ALL – Accor Live Limitless Classic member and a guest who is currently staying with us, you deserved a seamless and enjoyable experience. We failed you, and for that, I am truly sorry. I have personally reviewed your feedback and have already initiated immediate corrective actions. Below is our detailed response to each of your concerns. Addressing Your Concerns Point by Point 1. Breakfast Service – Food Quality, Wait Times, Cleanliness, Staffing Your detailed feedback on the breakfast service has been taken with the utmost seriousness. We acknowledge the following issues: Overcooked sausage and long wait (10–15 minutes) for scrambled eggs – Unacceptable. Chicken porridge was extremely thick with little to no chicken flavour – Below our quality standards. Egg and grill stations significantly busier than other stations – Suggests other options were less appealing or not replenished promptly. Food stations appeared untidy – Lack of continuous cleaning and maintenance. Empty salt and pepper containers on the table – Basic pre-opening checks were not performed. Understaffed restaurant – Reflected in overall service, replenishment, and attention to detail. Immediate Actions Taken: Executive Chef & Food & Beverage Manager: Full review of breakfast operations, including food quality, preparation standards, live-station service capacity, and replenishment protocols. Restaurant Manager: Immediate retraining on pre-opening readiness checks (table condiments, station cleanliness). Staffing Review: Manpower allocation during peak breakfast hours to be reassessed. Station Demand Analysis: Review why egg and grill stations were overloaded and address appeal of other stations. 2. Check-In & Room Readiness (Arrival & Check-In) You mentioned that your room was not ready upon check-in and that the room lacks good sound protection, with audible traffic noise. Actions Taken: Front Office: Room readiness protocols reviewed to ensure rooms are fully prepared before guest arrival. Engineering: Soundproofing of your room to be inspected. For future stays, we recommend requesting a room on a higher floor or away from the main road for a quieter experience. 3. Team Service – Meat Station Crew You noted that the meat station crew was not sensitive to customer service. This feedback has been shared with our Food & Beverage Manager for immediate coaching and retraining of the team member involved. 4. Booking Experience You suggested that promotions could be extended to Visa card holders. We appreciate this suggestion and have shared it with our commercial team for consideration. 5. Loyalty Programme Recommendation We note your low recommendation of the loyalty programme. We would welcome any further feedback on how the ALL – Accor Live Limitless programme could better serve you as a Classic member. Celebrating the Positives We are grateful that you acknowledged: "The door person is very good." – We will personally share your appreciation with him. "Hotel surrounding, lobby and room is well maintained." Our Commitment to You Your feedback is invaluable in helping us improve. We are committed to addressing every issue you raised and ensuring that such lapses do not recur. We would appreciate the opportunity to speak with you personally during your stay to discuss your experience further. Please feel free to contact the front desk to arrange a time. With our warmest regards and sincere apologies, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for accommodation, cleanliness, our team, check-out, WiFi, and sustainability for booking, arrival, breakfast selection, and loyalty programme recommendation Celebrating Your Words Your review – "We had comfortable stay and grateful for the special arrangement for my fiance. Everything was smooth, we had a relaxing stay and the breakfast selection was great the staff were all polite and friendly" – brings immense joy to our entire team. We are especially pleased that we could make a special arrangement for your fiancé and that your stay was relaxing and smooth. Our Gratitude It was our genuine pleasure to host you and your fiancé. We are honored by your trust and your positive endorsement. We look forward to welcoming you both back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Diamond member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your perfect recommendations for both our brand and the loyalty programme. Your excellent scores are truly impressive: for booking, arrival, check-in, check-out, and loyalty programme recommendation for accommodation, cleanliness, breakfast, our team, and sustainability Celebrating Your Words Your review – "Good Hotel" and "Overall well kept hotel. Good customer service" – brings great joy to our team. We are pleased that you found our hotel well-kept and our customer service good. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a detailed and thoughtful review with us. As a valued ALL – Accor Live Limitless Gold member, your insights are greatly appreciated. We are absolutely delighted to receive your perfect overall rating and your perfect recommendations for both our brand and the loyalty programme. Your excellent scores are truly impressive: for booking, arrival, accommodation, cleanliness, check-out, and sustainability for our team for breakfast selection and WiFi Celebrating Your Words Your review title – "Pleasantly Surprised by the Excellent Service" – and your beautiful words bring immense joy to our entire team: "Very pleasant stay at Grand Mercure Batam." "The staff were warm, attentive, and very helpful." "There was a lift malfunction during our stay, but the team handled the situation well." "Overall, great hospitality and I would definitely stay again." "The hotel is very new, modern, and beautifully designed. Everything feels fresh and comfortable." A Special Thank You for Recognizing Our Breakfast Team We are especially touched by your comment: "The staff at the breakfast registration counter was very helpful, patient, and attentive in answering my questions. I really appreciated the friendly service and willingness to assist." We will personally share your appreciation with our breakfast team. Regarding Your Feedback We have carefully noted your comments: Lift Malfunction: We apologize for the inconvenience caused by the lift issue. Your feedback on preventive maintenance has been shared with our Engineering team for review and improvement. Breakfast Selection and WiFi : Your feedback has been shared with our Culinary and Technical teams for continuous improvement. Sustainability: Thank you for your encouraging words about our sustainability and ESG efforts. We are committed to continuing to improve energy efficiency, waste reduction, and responsible resource use. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre – and we will definitely work on that lift maintenance! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. I am deeply concerned to read about your experience, and I want to begin by offering our sincere apologies. As a valued ALL – Accor Live Limitless Gold member, you deserved a comfortable and restful stay, and we regret that we fell short of your expectations. Addressing Your Concerns Point by Point 1. Noise from Traffic – Bad Sound Insulation You noted that traffic noise was audible all night and that the sound insulation was bad. We sincerely apologize for this. As a hotel surrounded by main roads, we understand this can be challenging for light sleepers. Your feedback has been shared with our Engineering team to review soundproofing options. For future stays, we recommend requesting a room on a higher floor or away from the main road, which may offer a quieter experience. 2. Water Jug – Hygiene Concern You mentioned that the water jug in the room was "too dirty" and suggested that we follow Jakarta's practice of providing individually sealed bottled water. We sincerely apologize for this. Your feedback has been shared with our Housekeeping team to review and improve our water jug cleanliness and hygiene standards. We also appreciate your suggestion regarding individually sealed bottled water and will share it with our management team for consideration. 3. Breakfast Selection Your feedback has been shared with our Culinary team for continuous improvement. Celebrating the Positives We are pleased that your booking experience, arrival, check-in, cleanliness, and our team all earned perfect scores. Your check-out score is also noted. Our Commitment to You Your feedback has been shared with the following departments for immediate action: Engineering: Soundproofing review Housekeeping: Water jug cleanliness and hygiene Management: Individually sealed bottled water consideration Culinary: Breakfast selection improvement Our Apology We are deeply sorry that your stay was so disappointing. Your recommendation is a clear signal of your dissatisfaction, and we are committed to learning from your feedback and making the necessary improvements. We hope you will consider giving us another opportunity in the future to provide you with the restful and comfortable experience you deserve as a Gold member. With our warmest regards and sincere apologies, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your feedback with us. We sincerely appreciate your kind words. We are delighted to receive your strong overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for breakfast selection for arrival, accommodation, cleanliness, our team, check-out, WiFi, and sustainability Celebrating Your Words Your review – "Comfortable stay" and "breakfast is excellent" – brings great joy to our entire team. We are especially pleased that our breakfast selection earned your perfect score – this is a wonderful compliment to our Culinary team. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a wonderful review with us. We sincerely appreciate your kind words. We are absolutely delighted to receive your perfect overall rating and your perfect recommendation of our brand. Your excellent scores are truly impressive: for arrival, accommodation, cleanliness, our team, check-out, WiFi, and sustainability for breakfast selection Celebrating Your Words Your review brings immense joy to our entire team: "superb location, big and clean room!" "one of the best hotels i've stayed at" "service was amazing and rooms were very clean!" "so nice to have a big and clean relaxing room to come back to after a long day of activities :)" "will be back!" Your words – "one of the best hotels i've stayed at" – are one of the highest compliments we could ever receive. Knowing that you found our location superb, our rooms big and clean, and our service amazing is truly rewarding. Regarding Your Feedback We have noted your rating for breakfast selection. Your feedback has been shared with our Culinary team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre – just as you promised! With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a comprehensive and thoughtful review with us. As a valued ALL – Accor Live Limitless Silver member, your insights are greatly appreciated – especially as this was your first trip to Batam and Indonesia. We are delighted to receive your strong overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for arrival, cleanliness, breakfast, our team, check-out, and WiFi for accommodation and treatment experience for booking, member recognition, lunch, dinner, bar, pool, and sustainability Celebrating Your Words Your detailed review highlights many of our strengths: "Beautiful suite in beautiful hotel, lovely staff" "Large new modern hotel only a 5 min drive from the Batam Ferry Terminal" "Huge amazing suite (1701) with views in 3 directions" "Amazing buffet breakfast (huge!)" "Classy bar with outdoor seating & a beautiful Infinity pool" "Staff were so friendly and helpful!" We are especially touched that you noted "Too many to mention, everyone was lovely." This is the highest compliment our team could receive. Regarding Your Feedback We have carefully noted your detailed feedback: 1. Location – Business vs Leisure We understand that our location, while convenient for business and ferry access, may not be ideal for leisure travelers seeking walkable attractions. We appreciate your honest feedback and have shared it with our management team for consideration. 2. Housekeeping – Toilet Rolls, Facial Tissues, Shower Drain We sincerely apologize for these issues. Your feedback about the quality of toilet rolls and facial tissues has been shared with our Housekeeping team for review. The shower drain blockage is also being addressed with our Engineering team to ensure regular maintenance checks. 3. Menu Availability – Buns with Tuna Floss We apologize for the confusion regarding the Buns with Tuna Floss. Your suggestion to remove them from the menu has been shared with our Food & Beverage team. 4. Restaurant Service – Drink Refills, Music We apologize that service for additional drinks was not attentive and that the repetitive music was annoying. Your feedback about the music has been shared with our F&B team to ensure a more varied playlist. Your comparison with Marriott Harbour Bay has been noted for training improvement. 5. Gin & Tonic – Not Available in Main Restaurant Your feedback about not being able to order a Gin & Tonic in the main restaurant has been shared with our F&B team for review. 6. Member Recognition Your feedback has been shared with our Front Office team for review. Our Commitment to You Your feedback is invaluable in helping us improve our service, amenities, and guest experience. We are committed to making the necessary improvements. We hope you will consider giving us another opportunity in the future, should your travels bring you back to Batam. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your overall rating and your recommendation of our brand. Your excellent score for breakfast selection is deeply appreciated, along with your scores for arrival, accommodation, cleanliness, our team, check-out, and WiFi. Celebrating Your Words Your review – "Good location, for someone who need less crowded area, this place can be an option. Great ambience and service too" – brings great joy to our team. We are pleased that you found our location good, our ambience great, and our service welcoming. Regarding Your Feedback We have carefully noted your comments: ALL Points from Third-Party Bookings: You mentioned "Please consider for guest to obtain points accord from third party booking platforms." We understand your concern. ALL – Accor Live Limitless points are typically earned only on bookings made directly through Accor channels. Your feedback has been shared with our management team for review. Sustainability: You noted that you "Got no chance to get more information about this." We apologize if our sustainability efforts were not clearly communicated during your stay. Your feedback has been shared with our Green Team to improve guest communication about our sustainability initiatives. WiFi: You mentioned the speed of connection. Your feedback has been shared with our Technical team for review and improvement. Our Commitment to You Your feedback is invaluable in helping us improve our guest communication and services. We are committed to making the necessary improvements. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre on your future business trips. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Silver member, your insights are greatly appreciated. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent 90/100 scores across arrival, accommodation, cleanliness, our team, check-out, WiFi, and sustainability are deeply appreciated. Celebrating Your Words Your review title – "Nice and clean good location" – beautifully captures three of our greatest strengths. We are pleased that you found our hotel nice, clean, and well-located. Regarding Your Feedback – Spa We have carefully noted your comment: "Nice hotel although the SPA can do better." We appreciate your honest feedback and have shared it with our Spa Manager for review and improvement of our spa services. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future – and we will work on making the spa experience even better for you! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share such a wonderful and detailed review with us. As a valued ALL – Accor Live Limitless Platinum member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless rating across nearly every category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, and sustainability. Your perfect recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review brings immense joy to our entire team: "Very comfortable and very clean hotel room. Smell refreshing at the lobby." "Excellent service, staffs are very friendly and prompt to our requests." "The staffs in the front line and the housekeeping are very helpful and attentive towards the guests." "Thank you very much. Please keep up the great job." A Special Thank You for Recognizing Mr. Raffi We are deeply touched by your heartfelt appreciation for Mr. Raffi, the Supervisor. Your words – "He is very professional and doing his best to accommodate us. His service is excellent" – mean the world to us. We will personally share your appreciation with Mr. Raffi. Knowing that his professionalism and dedication made your experience excellent is the greatest motivation for our team. Regarding Your Feedback We have noted your rating for breakfast selection. Your feedback has been shared with our Culinary team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre – and we will keep up the great job! With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your recommendations for both our brand and the loyalty programme. Your consistent scores across booking, arrival, accommodation, cleanliness, breakfast, our team, check-out, WiFi, sustainability, member recognition, sustainable food initiatives, and plastic reduction are truly impressive. Celebrating Your Words Your review title – "Comfortable stay, wide selection of breakfast" – and your words – "Clean room with adequate amenities, staffs were friendly and attentive, breakfast selection was spoilt for choices" – bring great joy to our entire team. Knowing that you found your room clean, our staff friendly and attentive, and our breakfast selection plentiful is truly rewarding. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share such a beautiful and detailed review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, our team, check-out, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Out of office, into comfort" – is one of the most creative and beautiful compliments we have ever received. Your words bring immense joy to our entire team: "Overall, our stay was excellent." "All the hotel staff I met were very friendly, welcoming, and helpful." "The room was tidy, clean, and well-maintained throughout our stay." "The check in process was smooth and efficient, and the receptionist clearly explained the hotel facilities, services, and other important information." "We truly appreciated the warm hospitality and professional service provided by the entire hotel team, which made our stay comfortable and enjoyable." A Special Thank You for Recognizing Our Team We are deeply touched by your special mention of Raffi, Fandy, and Riska. We will personally share your appreciation with each of them. Knowing that their service made your stay excellent is the greatest motivation for our team. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you and your friends back to Grand Mercure Batam Centre – and we will make sure you have another "out of office, into comfort" experience! With our warmest regards and deepest gratitude, Grand Mercure Batam Centre