Grand Mercure Batam Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 344 reviews

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Grand Mercure Batam Centre - Image 1
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Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota, 29461 BATAM, Indonesia

Description

Hotel extras

  • The first and newest premium Accor hotel in Batam with brand new facilities

  • Prime location near Batam Centre InternationalFerry Terminal to access Singapore and Malaysia

  • Five minutes away from One Batam Mall

  • Wellness facilities featuring massage treatments, gym, pool, and spacious kids club

  • Majestic pillarless ballroom and various meeting rooms to host event for up to 1,200 people

Our accommodation(s)

Hotel location

Grand Mercure Batam Centre

Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota
29461 BATAM
Indonesia

GPS:1.13419, 104.04442

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

AMBROSIA ALL DAY DINING

With a diverse menu featuring Indonesian, Western, and Asian dishes, at our vibrant restaurant, every meal is a celebration of culinary artistry. The inviting atmosphere is perfect for casual dining or special occasions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  344 reviews

Customer review rating 4.5/5

Ker R. L. Families - Confirmed reviews ALL

The duty manager that day informed us that we forgotten about one of our pajamas and was prepared to discard it as it was a hassle to travel back to the hotel again as we were already at the mall opposite the ferry terminal. The duty manager was kind to arrange his team to personally delivered our item to us instead. Such gesture warms our hearts

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that our duty manager's efforts to return your forgotten item made a positive impact on your experience. Our team strives to provide exceptional service, and it is heartwarming to know that their gesture resonated with you. We hope to welcome you back to Grand Mercure Batam Centre for another pleasant stay in the future. Best regards, Grand Mercure Batam Centre

Customer review rating 4.0/5

Muhammad Z. B. A. A. Couples - Confirmed reviews ALL

We have a good stay in Grand Mercure batam. Area of improvement :However the lift to accommodate till 19 floors is very slow and we think shortage of lift service. We in are in low floors, we wait quite long as the high floor are always full to go down. We suggest that have 1 lifts for low floors to use , maybe level 1 to 10 floors, and the other lift is from level 1 to 19 floors.

Dear Valued Guest, Thank you for sharing your positive experience at Grand Mercure Batam Centre. We are pleased to hear that you enjoyed your stay. We appreciate your feedback regarding the lift service. Your suggestion to designate one lift for lower floors is valuable, and we will certainly consider it as we strive to enhance our guest experience. Thank you once again for your insights. We look forward to welcoming you back in the future. Best regards, Grand Mercure Batam Centre

Customer review rating 4.0/5

Sheng C. T. Business - Confirmed reviews ALL

There was periods of time when the washroom smelt bad, like the sewers.

Dear Valued Guest, Thank you for sharing your feedback regarding the unpleasant odor in the washroom. We appreciate your comments and will continue to monitor our facilities to ensure a more pleasant experience for our guests. Best Regards, Grand Mercure Batam Centre.

Customer review rating 3.5/5

Fiona K. Families - Confirmed reviews ALL

Overall stay experience is good except the noise disturbing due to renovation work. Restaurant should have more menu choice to attract customer for dinning during lunch/dinner

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and overall experience. We acknowledge the noise from renovation work and the limited restaurant menu options, and we will take your suggestions into consideration as we strive to enhance our services. Best regards, Grand Mercure Batam Centre

Customer review rating 4.0/5

Han W. C. Families - Confirmed reviews ALL

Room is spacious and comfortable. My boy loved the Indomie station for breakfast. The breakfast selection is a bit limited because I do not eat beef and there were quite a number of beef dishes for breakfast.

Dear Valued Guest, Thank you for your positive feedback regarding our location and breakfast offerings. We appreciate your comments about the limited selection for non-beef options and will consider this for future enhancements to our menu. Best regards, Grand Mercure Batam Centre

Other web-users rate our hotel

  • 185 reviews 8.4/10 Location
  • 424 reviews 8.5/10 Room
  • 536 reviews 8.6/10 Service
  • 282 reviews 9.5/10 Vibe
  • 235 reviews 8.8/10 Cleanliness
  • 225 reviews 8.5/10 Breakfast
  • 203 reviews 8.9/10 Food
  • 172 reviews 8.5/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.