Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre once again and for taking the time to share such detailed and honest feedback with us. As a valued ALL – Accor Live Limitless Platinum member and a returning guest who has experienced our hotel since its opening, your perspective is especially meaningful to us. A Special Thank You for Recognizing Ms. Bibi We are deeply touched by your heartfelt appreciation for Ms. Bibi, our Guest Relations Officer. Your words – "forthcoming and superb in her services. It is precisely her services that offset the negative part of our stay" – are the highest compliment a team member can receive. We are proud to know that Ms. Bibi's quick thinking and care in resolving your air conditioning issue made a difference during your stay. We will personally share your kind words with her, and we know she will be deeply honored. Regarding Your Feedback We are genuinely concerned to read that you feel our standards have dropped since your previous stays, and we take this feedback very seriously. Air Conditioning Issue: We sincerely apologize that your assigned room had a faulty air conditioner. While we are grateful that Ms. Bibi was able to swiftly relocate you to another room, this should not have happened in the first place. Your feedback has been shared with our Engineering team for review. Ambrosia Breakfast and Dinner: Your comments about the fried kway teow tasting "like rubber band" and the spread not appearing appetizing are deeply concerning. As a returning guest, your comparison to the quality you experienced previously is especially important to us. Your feedback has been escalated immediately to our Executive Chef and Food & Beverage Manager for urgent review and improvement of food quality, freshness, and presentation. Breakfast Selection (40/100): This score reflects a significant area of concern, and we are committed to addressing it. Positive Aspects of Your Stay We are pleased that you found the room still cozy and the staycation worthwhile, and that your booking experience, arrival, check-out, and WiFi all earned strong ratings. Your acknowledgment that housekeeping is still perfect is greatly appreciated. Our Commitment to You Your feedback has been shared with the following departments for immediate action: Engineering Team: To review air conditioning maintenance protocols Executive Chef and Food & Beverage Manager: To investigate and improve breakfast and dinner quality, freshness, and presentation We understand that your 8/10 recommendation reflects both your appreciation for Ms. Bibi's service and your disappointment with other aspects. We are determined to restore the high standards you experienced during your first stay with us. We sincerely hope you will give us another opportunity to welcome you back. Should you choose to stay with us again, please contact us directly so we may personally ensure that your experience reflects the quality you deserve as a Platinum member and a loyal returning guest. With sincere appreciation for your feedback and commitment to improvement, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a wonderful and detailed review with us. We are absolutely delighted to read your words and to know that your experience was nothing short of perfect. A Special Thank You for Recognizing Our Security Team We are deeply touched by your heartfelt appreciation for our security guards. Your words – "Each one of them will ensure that we get across the road safely during our crossings every morning and evening. Our first time experiencing this level of hospitality in Batam and anywhere else in Indonesia" – have brought immense joy to our entire security team. We will personally share your thanks and appreciation with them. Knowing that their smiles and care made such a meaningful impact on your stay is the greatest reward they could receive. Celebrating Your Experience We are thrilled that your stay was "pleasant" and that you enjoyed the hotel vicinity with its variety of food options. Your perfect 100/100 scores across booking, arrival, accommodation, cleanliness, team, check-out, WiFi, and sustainability are deeply appreciated. We especially love your delightful description of our housekeeping crew as "like ninjas – we hardly saw them yet our room was spotless each time we returned." We will share this with them – it will surely bring a smile to their faces! Regarding Your Feedback We have noted your 80/100 rating for breakfast selection and your 60/100 rating for the Fitness Centre. Your feedback has been shared with our Culinary and Fitness teams for review and continuous improvement. Our Gratitude It was our genuine pleasure to host you and your partner. Your perfect 10/10 recommendation of our brand means the world to us, and we are honored to have been part of your memorable getaway. We eagerly look forward to welcoming you both back to Grand Mercure Batam Centre for another comfortable and heartwarming stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a detailed and thoughtful review with us. We are truly delighted to read your feedback and to know that your overall experience earned a strong 90/100 rating. Celebrating Your Experience Your review title, "Clean rooms, lovely ambience," beautifully captures the essence of what we strive to provide every guest. We are thrilled that you found your room well-maintained, clean, and with strong air conditioning. Your perfect 100/100 scores for accommodation and cleanliness are deeply appreciated. We are especially touched by your special mention of the staff at level 3 who manned the towel station and was "very friendly & served with smile." We will personally share your kind words with her – recognition like this is the greatest motivation for our team. Regarding Your Feedback We have carefully noted your comments: Soundproofing: We apologize that you could hear vehicles across the street while trying to sleep. Your feedback has been shared with our Engineering team to review soundproofing options. Breakfast Selection (70/100): Your feedback has been shared with our Culinary team for review and continuous improvement. Booking Experience, Arrival, Team, WiFi, and Sustainability: Your strong ratings are greatly appreciated. Our Gratitude As a valued ALL – Accor Live Limitless Classic member, your 9/10 recommendations for both our brand and the loyalty programme are deeply appreciated. Your trust in us means a great deal. It was our genuine pleasure to host you and your family. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another clean, comfortable, and memorable stay. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share such detailed and honest feedback with us. We sincerely appreciate your candor, as it helps us understand areas where we need to improve. Regarding Your Experience We are deeply sorry to learn that your stay was not pleasant due to the noise from traffic. As a hotel surrounded by main roads, we understand that this can be challenging for light sleepers, and we regret that this significantly impacted your comfort and rest. We also sincerely apologize that changing rooms did not provide the relief you hoped for. Your feedback regarding breakfast is equally concerning. Having to "scrap the bottom of many trays" at 9am and find only leftovers is unacceptable, especially when breakfast service runs until 10am. We apologize that there were no refills during the final hour of service. Our Response Your feedback has been shared with the relevant teams: Engineering Team: To review soundproofing options and identify rooms that may offer better protection from traffic noise for light-sensitive guests Food & Beverage Team: To reinforce the importance of maintaining buffet replenishment throughout service hours, including the final hour Helpful Information for Future Stays Should you consider giving us another opportunity, we would recommend: Requesting a room on a higher floor which may experience less traffic noise Informing our reservation team in advance that you are a light sleeper, so we can assign the quietest available room Our Gratitude We appreciate your kind words about our hotel's design and cleanliness, which you noted as positive aspects of your stay. Your 4/10 recommendation is a clear signal that we have work to do, and we are committed to learning from your experience. We hope you will consider staying with us again, and we would be honored to provide you with a more restful and satisfying experience. With sincere apologies and commitment to improvement, Grand Mercure Batam Centre

Dear Valued Guest, Thank you very much for your perfect review! We truly appreciate the time you took to share your couple's stay experience at Grand Mercure Batam Centre We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Experience Your simple yet powerful words – "Best Hotel" and "Perfect" – bring immense joy to our entire team. We are especially thrilled to read your comment in Bahasa Indonesia: "Bersih dan sangat nyaman plus bonus upgrade ke tipe deluxe, amazing" (Clean and very comfortable plus a bonus upgrade to deluxe type, amazing). Knowing that you appreciated both the cleanliness and comfort of your room, and that you enjoyed an upgrade as a valued ALL – Accor Live Limitless Gold member, makes us incredibly happy. We are also grateful for your kind words about the booking experience: "kemudahan pemesanan, sangat membantu" (ease of booking, very helpful). Your feedback affirms that our digital platforms are delivering the convenience our guests deserve. Our Gratitude It was our genuine pleasure to host you and your partner for what we hope was a truly memorable getaway. Your perfect scores and enthusiastic review mean the world to our entire team. We eagerly look forward to welcoming you both back to Grand Mercure Batam Centre for another perfect and memorable stay. Until we meet again With our warmest regards and deepest gratitude, Grand Mercure Batam Centre