Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your feedback with us. We sincerely appreciate your kind words. We are delighted to receive your strong 80/100 overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for cleanliness, breakfast selection, check-out, WiFi, and sustainability for our team for arrival, check-in, and accommodation Celebrating Your Words Your review title – "Comfortable" – and your simple yet powerful feedback – "Comfortable" – beautifully capture the essence of what we strive to provide every guest. Knowing that you and your partner enjoyed a comfortable stay brings great joy to our entire team. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you both back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share your wonderful feedback with us. We sincerely appreciate your kind words. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from arrival and accommodation to cleanliness, breakfast, our team, and check-out. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Celebrating Your Words Your review title – "comfortable and gym was very good" – and your words – "food is good, service is good" – bring immense joy to our entire team. We are especially pleased that you found our gym very good, our food good, and our service good. Regarding Your Feedback We have noted your 80/100 rating for WiFi, with your comment regarding "the range or distance." Your feedback has been shared with our Technical team for review and improvement of WiFi coverage and range throughout the hotel. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another comfortable and memorable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. We sincerely appreciate your kind words and constructive suggestions. We are delighted to receive your strong 80/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly impressive: 90/100 for arrival, cleanliness, breakfast selection, our team, and check-out 80/100 for booking, accommodation, and sustainability for WiFi Celebrating Your Words Your review – "Everything was excellent. I really appreciated the friendly and helpful attitude of all the staff from the entrance throughout the entire premises, everyone was so welcoming. The room was very comfortable" – brings great joy to our entire team. Knowing that you found our staff welcoming and your room comfortable is truly rewarding. We are especially pleased that you enjoyed our breakfast, describing it as "delicious and full of flavor." Regarding Your Feedback We have carefully noted your comments: No Bottled Drinking Water: You noted that there was no bottled drinking water provided, but you understood and were not bothered by it. We appreciate your understanding of our sustainability initiative to use refillable water containers instead of single-use plastic bottles. Food Stations Lacked Food Warmers: You suggested that some food stations lacked food warmers and that it would be better if food could be kept warm. This is excellent feedback, and we have shared it with our Executive Chef and Food & Beverage team for immediate review and consideration. WiFi : Your feedback has been shared with our Technical team for review and improvement. Sustainability : Your feedback has been shared with our Green Team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We hope to have the opportunity to welcome you and your family back to Grand Mercure Batam Centre in the future and provide you with an even more satisfying experience. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre once again for your recent trip with friends and for taking the time to share such a wonderful review with us. As a valued ALL – Accor Live Limitless Silver member and a returning guest who has stayed with us many times, your loyalty means the world to our entire team. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, WiFi, sustainability, member recognition, sustainable food initiatives, plastic reduction, in-room dining, concierge, gym, and pool. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Returned visit" – and your beautiful words – "Visit many time when we need to go to Batam, still the best hotel in Batam. Great access and very professional staff" – bring immense joy to our entire team. Being recognized as "still the best hotel in Batam" by a loyal returning guest is the greatest reward we could ever receive. Our Gratitude It was our genuine pleasure to welcome you and your friends back once again. We are honored by your continued trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre on your next visit to Batam. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share such a beautiful and detailed review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, WiFi, sustainability, member recognition, sustainable food initiatives, plastic reduction, and dinner. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Beautiful Words Your review is one of the most heartwarming we have ever received: "It was our first time there. To begin with, the staff were very friendly, humble, and polite." "The smiles they had on their faces, even when we knew they were tired, especially in the cafeteria, were priceless." "The rooms were clean and neat with a big, comfy bed. Lovely coffee/tea counter." "I am a fussy and picky eater, but I must say the breakfast was awesome." "We had our dinner later at the cafeteria — beef fried rice, kampong fried rice, and mac & cheese — hands down to the chef!" "Getting feedback from customers, checking on them to see if everything is okay, food served on time... the staff there went the extra mile." "You guys are like Family - Good job Guys" "We forgot to have connecting rooms selected. The lovely lady at the counter gave us the best rooms." "The chef has magic hands - Food was delicious" We are especially touched that you felt our team was "like Family" – this is the highest compliment we could ever receive. Knowing that our staff's smiles, humility, and extra-mile service made your first stay so memorable is truly rewarding. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. Your words – "We had a wonderful and happy stay there. We will be back!" – mean the world to us, and we eagerly look forward to welcoming you back. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your 80/100 overall rating and your 8/10 recommendations for both our brand and the loyalty programme. Your consistent 80/100 scores across booking, arrival, accommodation, cleanliness, breakfast, our team, check-out, WiFi, and sustainability are deeply appreciated. Celebrating Your Words Your review title – "good location, comfortable stay, front desk staff friendly" – and your words – "Room is clean, front desk staff friendly" – bring great joy to our entire team. Knowing that you found our location good, your stay comfortable, your room clean, and our front desk staff friendly is truly rewarding. A Special Thank You for Recognizing Our Front Desk Team We are grateful for your mention of the team member who checked you in. Even though you couldn't recall his name, we will share your appreciation with our entire Front Desk team. Knowing that their friendly service made a positive impression is the greatest motivation for them. Regarding Your Feedback We have noted your 80/100 rating for WiFi, with your comments on "The ease of access" and "The speed of connection." Your feedback has been shared with our Technical team for review and improvement. We have also noted your 80/100 rating for sustainability. Your feedback has been shared with our Green Team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you both back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent short staycation with friends and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless rating across nearly every category – from booking and arrival to accommodation, cleanliness, our team, check-out, and WiFi. Your perfect recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "excellent stay" – and your beautiful words – "staying for two days one night, it was a really nice short staycation. short escape to batam city. great location, room was nice and clean" – bring immense joy to our entire team. Knowing that you enjoyed a nice short staycation and found our location great and your room clean is truly rewarding. Regarding Your Feedback We have noted your rating for sustainability. Your feedback has been shared with our Green Team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another excellent staycation. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. I am deeply concerned to read about your experience, and I want to begin by offering our sincere apologies. You deserved a comfortable and seamless stay, and we regret that we fell short in several areas. Addressing Your Concerns Point by Point 1. Air Conditioning Not Cold – Room 720 (Accommodation) You noted that the air conditioning in room 720 was adjusted to the minimum low setting but the room remained hot and humid. We sincerely apologize for this discomfort. Your feedback has been escalated to our Engineering team to thoroughly inspect and repair the air conditioning unit in room 720, and to review our preventive maintenance schedule to ensure all units are regularly checked. 2. Breakfast for 2 Pax Not Recorded – Front Desk Error (Breakfast Selection) You mentioned that breakfast for 2 pax was paid for, but Mr. Danny at the front desk did not record it, resulting in the restaurant waitress informing you the next morning that there was no reservation record. We sincerely apologize for this error and the frustration it caused. Your feedback has been shared with our Front Office Manager for immediate investigation and retraining of the team on recording prepaid inclusions accurately. We also apologize that this was not resolved smoothly at the restaurant. 3. Self-Check-In Experience (Arrival & Check-In) You noted using the self-check-in kiosk. Your feedback has been shared with our Front Office team to review the kiosk experience and ensure proper assistance is available. 4. Cleanliness, Our Team, Check-Out, WiFi, and Sustainability Your feedback on these areas has been shared with the respective teams – Housekeeping, Front Office, Technical, and Green Team – for continuous improvement. Our Commitment to You Your feedback has been shared with the following departments for immediate action: Engineering: Air conditioning inspection and repair (room 720), preventive maintenance review Front Office Manager: Breakfast recording error, self-check-in experience Housekeeping: Cleanliness Technical Team: WiFi Green Team: Sustainability Our Apology We are deeply sorry that your stay was disappointing. Your recommendation is a clear signal of your dissatisfaction, and we are committed to learning from your feedback and making the necessary improvements. We hope you will consider giving us another opportunity in the future to provide you with the comfortable and seamless experience you deserve. With our warmest regards and sincere apologies, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a detailed and thoughtful review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for booking, arrival, accommodation, breakfast, our team, and check-out for cleanliness and sustainability for WiFi Celebrating Your Words Your review title – "One of the better hotels" – and your detailed feedback bring immense joy to our entire team: "Was an exceptional service to be honest even the TV mention our initials, when turned on. wonder how they did that" – We are thrilled that this personal touch surprised and delighted you! "Breakfast was sponsored by Mastercard, and was the best one so far in hotel stays for me. they include live cooking stations (this case got noodles and all not just egg in other hotels)" – Thank you for this wonderful compliment to our culinary team! "Breakfast selection also include cold cuts, and sushi. something unexpected for a hotel" – We are pleased that our breakfast variety exceeded your expectations. "There is also wireless charger with bluetooth speaker which is a luxury plus" – We are glad you appreciated this in-room amenity. Regarding Your Feedback We have carefully noted your comments: TV – Slow YouTube Loading and Crashing (Room 1015): You noted that the TV takes a while to load YouTube and crashes at least once before working perfectly. Your feedback has been shared with our Engineering and IT teams to review and improve the TV system performance. Light Switch Not Working (Room 1015): You noted that one of the light switches in room 1015 does not work. Your feedback has been shared with our Engineering team for immediate inspection and repair. WiFi – Speed of Connection: Your feedback has been shared with our Technical team for review and improvement. Cleanliness – A Little Dust: Your feedback has been shared with our Housekeeping team for review. Regarding Value for Money We appreciate your honest perspective on pricing compared to other Batam options. Your feedback has been shared with our management team for consideration. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. Your words – "Surely will stay again if the price is right" – mean a great deal to us. We eagerly look forward to welcoming you and your family back to Grand Mercure Batam Centre. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Gold member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for arrival, check-in, and check-out for booking, accommodation, cleanliness, our team, sustainability, member recognition, and gym for breakfast selection, WiFi, sustainable food initiatives, plastic reduction, concierge, and kids services for the pool Celebrating Your Words Your review title – "Well located, new hotel" – and your words – "New hotel, clean, comfortable" – bring great joy to our entire team. Knowing that you found our hotel new, clean, and comfortable is truly rewarding. Celebrating Your Gold Member Recognition We are especially pleased that as a Gold member: Your welcome amenity met your expectations Your room upgrade met your expectations Your member recognition score was an excellent Regarding Your Feedback We have noted your ratings for breakfast selection, WiFi, sustainable food initiatives, plastic reduction, concierge, and kids services, and your rating for the pool. Your feedback has been shared with the respective teams – Culinary, Technical, Green Team, Concierge, and Recreation – for continuous improvement. We have also noted your 8/10 recommendation of the loyalty programme. As a Gold member, your perspective is valuable, and we would welcome any specific feedback on how the programme could better serve you. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for your detailed feedback. I am deeply concerned to read about your experience, and I want to begin by offering our sincere apologies. As a valued ALL – Accor Live Limitless Silver member, you deserved far better, and I am particularly troubled that your billing issue remains unresolved. Urgent Action – Billing Issue Your outstanding billing matter is our top priority. I have personally escalated this to our Front Office Manager and Finance Manager for immediate resolution. Please contact me directly at [hotel email/phone] at your earliest convenience so we can resolve this for you today. We sincerely apologize that this was not addressed with the attention and care it required. Addressing Your Other Concerns Check-In Delay & Room Type: We apologize for the delay and for initially assigning a Hollywood room instead of the King bed you booked. Your feedback has been shared with our Front Office Manager to ensure booked room types are honored. WiFi : We apologize for the slow WiFi. Your feedback has been shared with our Technical team to review bandwidth capacity. Member Recognition : You noted your Silver status was acknowledged but no benefits were mentioned, and you were not offered a welcome drink. We sincerely apologize. Your feedback has been shared with our Front Office team for immediate retraining on member recognition and benefits communication. Pool and Dinner: Your feedback on the pool and the tapas (nachos lacking toppings) has been shared with our Recreation team and Executive Chef for review and improvement. Plastic Reduction: Your feedback has been shared with our Green Team. Celebrating the Positives We are pleased that you found your room clean, the bar enjoyable , the app easy to use, and our reception team polite and professional throughout. Our Commitment to You We are committed to resolving your billing issue immediately and to improving the areas you highlighted. Your feedback has been shared with Front Office, Finance, Technical, Recreation, Executive Chef, and Green Team for action. Our Apology We are deeply sorry that your stay was disappointing. Your recommendation is a clear signal of your dissatisfaction, and we are determined to make things right. We look forward to hearing from you so we can resolve your billing matter without further delay. With our warmest regards and sincere apologies, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such detailed feedback with us. As a valued ALL – Accor Live Limitless Silver member, your insights are greatly appreciated. We are sorry to learn that your first stay with us did not fully meet the high expectations you have from other Grand Mercure properties in Indonesia. We take your feedback very seriously, and I would like to address each of your points. Addressing Your Concerns Point by Point 1. No WhatsApp Notification When Room Was Ready (Arrival & Check-In) You were told at check-in that you would be notified via WhatsApp once your room was ready, but you did not receive any message. We sincerely apologize for this. Your feedback has been shared with our Front Office Manager for immediate review of our notification protocols to ensure guests are always kept informed. 2. Unsecured Peephole on Door You noticed that the peephole on your room door was not secured. This is a serious safety and privacy concern, and we sincerely apologize. Your feedback has been escalated to our Engineering team for immediate inspection and repair of all room peepholes, as well as to our Housekeeping team to include this in their pre-arrival room checks. 3. Toilet Rubbish Not Emptied on Second Day (Cleanliness) You noted that the rubbish bin in the toilet was almost full and was not emptied during cleaning on the second day. We sincerely apologize for this oversight. Your feedback has been shared with our Executive Housekeeper for retraining of the housekeeping team to ensure consistent attention to detail. 4. Breakfast – Food Not Completely Served at 6 AM, Not Warm (Breakfast Selection) You noted that breakfast starts at 6 AM, but the food was not completely served on the buffet table and was not even warm when you arrived at 6 AM. We sincerely apologize for this. Your feedback has been escalated to our Executive Chef and Food & Beverage Manager for immediate review of our breakfast readiness protocols, food temperature control, and buffet setup timing. 5. Restaurant Server Hygiene – Sneezing into Apron (Our Team) You observed a server covering his sneeze with his apron while displaying food at the buffet table. This is completely unacceptable and unhygienic. We sincerely apologize for this. Your feedback has been escalated to our Food & Beverage Manager and Hygiene team for immediate retraining of all restaurant staff on proper hygiene protocols, including the mandatory use of masks when handling food. 6. Request for Bottled Water Instead of Refillable Container (Sustainability) You suggested providing bottled water in the room for better hygiene, rather than the refillable water container. We appreciate your feedback. While our refillable containers are part of our sustainability initiative to reduce single-use plastic, we understand your hygiene concern. Your feedback has been shared with our management and Green teams for consideration. 7. Birthday Getaway – Not Recognized (Member Recognition) You mentioned that you were there for a birthday getaway but did not feel recognized or celebrated, and that you were not offered a welcome drink. As a Silver member, you should have received a welcome drink, and your birthday should have been acknowledged. We sincerely apologize for these oversights. Your feedback has been shared with our Front Office and Guest Relations teams for immediate review and retraining on member recognition and celebration of special occasions. 8. WiFi – Ease of Access and Speed Your feedback has been shared with our Technical team for review and improvement. Our Commitment to You Your feedback has been shared with the following departments for immediate action: Front Office: WhatsApp notification, member recognition, birthday celebration, welcome drink Engineering & Housekeeping: Peephole repair, in-room safety checks, rubbish removal Executive Chef & F&B Manager: Breakfast readiness, food temperature, hygiene training, mask protocol Green Team & Management: Bottled water consideration Technical Team: WiFi access and speed Our Apology We are truly sorry that your stay was disappointing, especially as it was your first visit and a birthday celebration. Your recommendation is a clear signal that we have much room for improvement, and we are committed to learning from your feedback. We look forward to welcoming you back to Grand Mercure Batam Centre – and we hope to show you the improvements we have made. With our warmest regards and sincere apologies, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for your excellent review and for awarding Grand Mercure Batam Centre a perfect score. We are delighted to know that you had a wonderful 3D2N vacation with us and that our team made your stay a truly memorable one. We are especially pleased that our team members, from our security and bell service to our reception and restaurant teams, made you feel warmly welcomed throughout your stay. It is also our pleasure to have added a special touch to your wedding anniversary celebration with the room decorations. We are honoured to have been part of such a meaningful occasion. As a valued ALL Accor Platinum member, your appreciation means a great deal to us and motivates our team to continue delivering thoughtful service and exceptional hospitality. Thank you for choosing Grand Mercure Batam Centre. We look forward to welcoming you back for more memorable moments on your next visit to Batam. Warm regards, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a wonderful review with us. As a valued ALL – Accor Live Limitless Platinum member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless rating across nearly every category – from booking and arrival to accommodation, cleanliness, our team, check-out, and WiFi. Your perfect recommendation of our brand is the highest compliment we could hope to receive. Celebrating Your Words Your review title – "Excellent Service and Good Facilities" – and your beautiful words – "The hotel is spacious and one feels one is walking into luxury. The staff were all polite and went out of their way to be helpful. Our rooms were excellent" – bring immense joy to our entire team. Knowing that you felt you were walking into luxury and that our staff went out of their way to be helpful is truly rewarding. A Special Thank You for Recognizing Our Entire Team We are deeply touched by your response "All your team members at the Hotel" when asked which team member contributed to your satisfaction. This is the highest compliment our entire team could receive. We will share your appreciation with everyone. Regarding Your Feedback We have noted your rating for breakfast selection and your 9/10 recommendation of the loyalty programme. Your feedback has been shared with our Culinary team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you both back to Grand Mercure Batam Centre for another excellent and luxurious stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your perfect 100/100 overall rating and your perfect recommendations for both our brand and the loyalty programme. Your excellent scores are truly impressive: for booking, arrival, accommodation, breakfast, our team, check-out, WiFi, and sustainability for cleanliness Celebrating Your Words Your review – "Well located, comfortable stay" and "We had an overall pleasant stay, easy to call grab, service is good" – brings great joy to our entire team. Knowing that you had a pleasant stay and found our service good is truly rewarding. Regarding Your Feedback We have carefully noted your comments: 1. Bathroom Easily Flooded We sincerely apologize that the bathroom flooded easily during your stay. Your feedback has been shared with our Engineering team for immediate inspection and resolution of the drainage issue in your assigned room. 2. Payment Process – Physical Card Required Despite Online Booking You noted that the payment process required you to present a physical card even though you had provided your card details during online booking. Allow us to explain: When you book through ALL – Accor.com, the hotel does not automatically charge your card. Due to Bank Indonesia regulations aimed at preventing fraud and ensuring secure transactions, we are required to verify the physical card upon check-in. This policy protects both our guests and the hotel from unauthorized charges and identity fraud. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. 3. Spa Experience – Average Your feedback about the spa has been shared with our Spa Manager for review and improvement. 4. Lost Item – Portable Kettle Plug You mentioned that you accidentally left your daughter's portable kettle plug at the hotel. We would be happy to assist you in retrieving it. Please contact us directly at [hotel email/phone] with your room number and stay dates, and our Housekeeping team will check our lost and found records. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your perfect endorsement. We look forward to welcoming you and your family back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendations for both our brand and the loyalty programme. Your excellent scores are truly impressive: 100/100 for arrival, our team, and check-out 90/100 for booking, accommodation, cleanliness, and sustainability Celebrating Your Words Your review title – "Comfortable place" – and your words – "Homely environment" – bring great joy to our entire team. Knowing that you found our hotel comfortable and our environment homely is one of the highest compliments we could ever receive. Our Gratitude It was our genuine pleasure to host you during your business trip. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre on your future business trips. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share your feedback with us. We sincerely appreciate your kind words. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly impressive: 90/100 for arrival, cleanliness, breakfast, our team, check-out, and WiFi 80/100 for accommodation Celebrating Your Words Your review title – "Good service and comfortable stay" – and your words – "Buffet food was good" – bring great joy to our entire team. Knowing that you found our service good, your stay comfortable, and our buffet food enjoyable is truly rewarding. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Gold member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Amazing stay" – and your beautiful words – "The breakfast is easily one of the best I have tasted" – bring immense joy to our entire team. Knowing that our breakfast is one of the best you have ever tasted is one of the highest compliments our culinary team could ever receive. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you and your family back to Grand Mercure Batam Centre for another amazing stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent stay and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Silver member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for arrival, cleanliness, our team, and check-out for accommodation, WiFi, and sustainability for breakfast selection Celebrating Your Words Your review – "Very hard working and always positive, friendly personnel. Rooms are spacious, comfortable and AC works silent, swimming pool has a nice view and is well suited" – brings great joy to our entire team. Knowing that you found our team positive and friendly, our rooms spacious and comfortable, and our pool well-suited is truly rewarding. Regarding Your Feedback – Breakfast Selection We have carefully noted your comments: Coffee is not good Fruits are limited – there isn't even apple Cheese options were very little Please have some chocolate paste (last time it wasn't there) We sincerely apologize that our breakfast did not meet your expectations. Your detailed feedback has been shared with our Executive Chef and Food & Beverage team for immediate review and improvement of: Coffee quality Fruit variety (including apples) Cheese selection Chocolate paste availability Celebrating Your Loyalty Your words – "Overall I was still satisfied and will be coming again to stay!" – mean the world to us. Despite the breakfast disappointment, your willingness to return is the greatest compliment we could receive. Our Gratitude It was our genuine pleasure to host you. We are honored by your trust and your positive endorsement. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre – and we will work on making that breakfast experience much better for you! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre