Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your impromptu one-night stay and for taking the time to share such a delightful review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for accommodation, cleanliness, our team, check-out, and WiFi 90/100 for arrival, check-in, and sustainability 80/100 for breakfast selection Celebrating Your Words Your review title – "Comfortable, clean, helpful staff." – and your wonderful description – "Impromptu decision to stay one night. Appreciate the fact that there’s a shuttle service to Mega Mall, and staff were helpful and friendly. The lobby smelt amazing, unfortunately the receptionist couldn’t tell me what scent or brand it was lol. Breakfast spread was pretty good and filling." – bring immense joy to our entire team. We are especially pleased that you appreciated our shuttle service to Mega Mall, found our staff helpful and friendly, enjoyed our lobby scent, and found our breakfast spread good and filling. And we apologize to you – and to the receptionist! – for not being able to tell you the exact scent! We will make sure our team is better prepared to answer that question next time. Regarding Your Feedback We have noted your 80/100 ratings for breakfast selection and sustainability. Your feedback has been shared with our Culinary and Green teams for continuous improvement. Our Gratitude It was our genuine pleasure to host you during your impromptu stay. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre – and we promise to find out the name of that lobby scent for you! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent stay and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly appreciated: 90/100 for cleanliness and our team 80/100 for accommodation, breakfast, check-out, sustainability, and booking experience 70/100 for arrival, check-in, and WiFi Celebrating Your Words Your review title – "Very clean, friendly staff, lovely food, beautiful views, very cold beer!!" – is one of the most enjoyable and enthusiastic reviews we have ever received. Your words – "It was a very nice stay and I will be back" – bring immense joy to our entire team. We are especially pleased that you enjoyed our cold beer, beautiful views, and the friendliness of our staff! Regarding Your Feedback We have noted the areas where we can improve: Arrival and Check-In (70/100): Your feedback has been shared with our Front Office team for review and improvement. WiFi (70/100) – Speed of Connection: Your feedback has been shared with our Technical team for review and enhancement. Loyalty Programme Recommendation (7/10): As a Classic member, your perspective on the ALL programme is valuable. We would welcome any specific feedback on how the programme could better serve you. Our Gratitude It was our genuine pleasure to host you. We are honored by your trust and your enthusiastic endorsement. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre – and we'll make sure the beer is nice and cold for your return! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Platinum member, your insights are of the utmost importance, and we greatly appreciate your honest review. We are delighted to receive your 70/100 overall rating and your 7/10 recommendation of our brand. Your excellent scores are truly appreciated: 90/100 for cleanliness, breakfast selection, and our team 80/100 for accommodation, check-out, WiFi, and sustainability 70/100 for booking, arrival, and check-in Celebrating Your Words Your review title – "Good standard Hotel" – and your words – "The location is good easy to go to places not too far from airport as well. Room was good, spacious and clean. Hotel staff is helpful, breakfast lots of good choices" – highlight many of our strengths. We are pleased that you found our location convenient, rooms spacious and clean, staff helpful, and breakfast plentiful. Regarding Your Feedback We have noted the areas where we can improve: Booking, Arrival, and Check-In (70/100): Your feedback has been shared with our Reservations and Front Office teams for review and improvement. WiFi (80/100) – Speed of Connection: Your feedback has been shared with our Technical team for review and enhancement. Our Gratitude It was our genuine pleasure to host you during your business trip. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre on your future business trips. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Gold member, your insights are greatly appreciated. We are delighted to receive your strong 80/100 overall rating and your 8/10 recommendation of our brand. Your excellent scores are truly appreciated: 100/100 for check-out and WiFi 90/100 for accommodation, cleanliness, and sustainability 80/100 for breakfast, our team, and loyalty programme recommendation 70/100 for booking experience 60/100 for arrival and check-in Regarding Your Feedback – Member Counter Check-In (60/100) We sincerely apologize that your check-in experience at the ALL Gold member counter was frustrating. You noted that: No staff was manning the member counter You had to wait before a staff member appeared You were told to join the general queue The member counter was slower than the general queue This is not the experience we want for our Gold members. Your feedback has been shared with our Front Office Manager for immediate review and improvement of our member counter staffing and service protocols. Gold members should receive priority, warm recognition, and efficient service. Regarding Your Feedback – Breakfast Booking (70/100) You noted that you booked a "room with breakfast" for 2 pax, but the fine print stated that breakfast was only for 1 pax, and you had to pay extra for your son. You found the booking misleading and would have used another promotion instead. We sincerely apologize for this confusion. Your feedback has been shared with our Reservations team to review the clarity of our booking descriptions and ensure that all terms and conditions are clearly communicated to guests before booking. Celebrating the Positives We are pleased that you appreciated the room upgrade, welcome drink, and late check-out as a Gold member. Your 100/100 scores for check-out and WiFi, along with your 90/100 scores for accommodation, cleanliness, and sustainability, are deeply appreciated. Our Commitment to You Your feedback is invaluable in helping us improve both our check-in service for Gold members and the clarity of our booking descriptions. We are committed to making the necessary improvements. We hope to have the opportunity to welcome you and your family back to Grand Mercure Batam Centre in the future and provide you with a seamless and satisfying experience. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a detailed and thoughtful review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from booking and arrival to accommodation, cleanliness, breakfast, check-out, WiFi, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Comfortable Clean Room" – and your words – "I had a pleasant stay at Grand Mercure" – bring great joy to our team. We are especially pleased to read your appreciation for: Our housekeeping staff – for being helpful and polite Riska at the Front Desk – for being "very friendly, helpful, and always greeted us with a smile" Our concierge and security team – for assisting with your many pieces of luggage We will personally share your kind words with Riska, the housekeeping team, and the concierge and security teams. Knowing that their service made your stay pleasant is the greatest motivation for our team. Regarding Your Constructive Feedback We have carefully noted your comment about one staff member wearing a mask at the Front Desk, and your hope that she "can be a bit more friendly and smile more when interacting with guests." We appreciate you sharing this feedback in such a constructive and kind manner. Your observation has been shared with our Front Office Manager for coaching, with the goal of ensuring that every interaction reflects the warmth and friendliness you experienced from Riska and our other team members. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre for another comfortable and pleasant stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre