Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent family stay at Grand Mercure Batam Centre. We have read your review with the utmost concern and wish to offer our most sincere apologies for the multiple aspects of your experience that fell far below the standards you rightfully expected. Your Unacceptable Experience We are deeply sorry that your stay was marked by disappointment from the outset. Your review title, "it's in a middle of a building site," and your description of your experience paint a clear picture of frustration, and we do not take your words lightly. Regarding Ramadan and Communication We sincerely apologize that we failed to inform you in advance about the impact of Ramadan on our facilities and services, despite you booking directly through our website. This was a significant oversight on our part. Guests should always be made aware of any seasonal circumstances that may affect their stay, and we deeply regret that we did not provide this important information to you before your arrival. This feedback has been shared with our Reservations and Communications teams to ensure future guests are properly informed. Regarding Breakfast Your feedback on the breakfast buffet is deeply concerning. You mentioned: Limited choice of food Insufficient fruit options Poor coffee quality An overwhelming focus on gluten-free and dairy-free options with little variety of Western food beyond boiled pasta and baked beans We have shared your detailed observations with our Executive Chef and Food & Beverage team for immediate review. A breakfast experience should offer variety and quality that caters to all guests, and we regret that we failed to deliver this during your stay. Regarding Cleanliness We also note your comment that "under the bed was full of dust." This is unacceptable and falls below our housekeeping standards. This has been escalated to our Executive Housekeeper for immediate investigation and retraining of the relevant team members. The Bright Spot – Our Team We are grateful that despite these significant shortcomings, you found our team to be "very friendly and accommodating" and noted that they were "probably the best thing about the hotel." Your kind words about our staff have been shared with them, and they are deeply appreciative. It is a small comfort that our team's warmth shone through, even in difficult circumstances. Our Commitment to You We understand that this experience was not what you expected when you chose Grand Mercure Batam Centre for your family trip. We are committed to learning from your feedback and making the necessary improvements across our operations. We sincerely hope you will consider giving us another opportunity in the future to provide you with the experience you deserve. With our deepest apologies and commitment to improvement, Grand Mercure Batam Centre

Dear Valued Guest, Thank you very much for your perfect review! We truly appreciate the time you took to share your family holiday experience at Grand Mercure Batam Centre. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, and sustainability. Your simple yet powerful words, "Good bedroom" and "Everything good," beautifully capture the essence of a truly satisfying stay. As a valued ALL – Accor Live Limitless Classic member, your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliment we could hope to receive. We are deeply grateful for your trust and advocacy. Knowing that you and your family enjoyed a flawless experience with us is the greatest reward for our entire team. We are honored to have been part of your holiday and eagerly look forward to welcoming you all back to your Batam home again soon. Sampai jumpa lagi! (Until we meet again!) With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family holiday and for taking the time to share such a detailed and thoughtful review. We are truly delighted that your experience was "Almost perfect" and that you enjoyed a wonderful family getaway with us. As a valued ALL – Accor Live Limitless Gold member, your feedback is of great importance to us, and we sincerely appreciate your kind words and high ratings. Celebrating Your Positive Experience We are thrilled that you awarded perfect 100/100 scores across so many aspects of your stay – arrival, accommodation, cleanliness, our team, check-out, and WiFi. Your 10/10 recommendation of our brand is the highest compliment we could hope to receive. We are especially grateful for your special mention of "the ones who man the grill and the receptionist who found my glasses." These personal touches mean the world to our team, and we will ensure your gratitude is shared with them personally. Knowing that we could return your lost glasses and contribute to a memorable dining experience brings us great joy. Addressing Your Feedback We have carefully noted your comments regarding: Welcome Drink: We apologize that the bar was closed due to Ramadan and that this affected your welcome drink experience. We appreciate your understanding of this seasonal circumstance and hope you were still able to enjoy your stay to the fullest. Member Recognition (80/100): Your feedback on this aspect has been noted and shared with our Front Office team for review. Fitness Centre (60/100): We regret that the gym did not meet your expectations. This has been escalated to our Engineering and Fitness teams for inspection and improvement. Breakfast Selection (90/100) and Sustainability (90/100): Your constructive observations in these areas have been shared with our Culinary and Green Teams for continuous enhancement. Our Commitment to You Your feedback provides us with a clear roadmap to move from "almost perfect" to truly perfect. We are committed to learning from your experience and making the necessary improvements. It was our genuine pleasure to host you and your family. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another memorable holiday – one that we hope will earn a perfect score in every way. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such detailed and constructive feedback with us. As a valued ALL – Accor Live Limitless Gold member, your insights are especially important, and we sincerely appreciate your candor. We are pleased to know that you found our location convenient and that your booking experience was easy and fast. Your acknowledgment of our cleanliness and the room upgrade you received is greatly appreciated. However, we are genuinely concerned to read about the several areas where your experience fell short of expectations, and we offer our sincere apologies for these shortcomings. Regarding Your Accommodation We note your observation that despite our property being new, some parts of the room are beginning to show signs of aging. This feedback has been shared with our Engineering and Housekeeping teams for review, as we are committed to maintaining our facilities to the highest standards. Regarding Breakfast and Dining We deeply regret the multiple issues you encountered: Spaghetti Bolognese Availability: You mentioned that a signboard indicated pasta selections, yet spaghetti bolognese was not available on either day. This inconsistency is unacceptable, and we have shared your feedback with our Culinary team to ensure that menu offerings align with what is advertised. Flies in the Restaurant: This is a serious hygiene concern, and we have immediately escalated this to our Food & Beverage and Hygiene teams for urgent action. Dinner Availability: Your comment that many food selections were not available during dinner has also been noted and shared with our culinary team for review. Regarding Welcome Drink and Amenity We are sorry to learn that your welcome drink fell below your expectations and that you were not offered a welcome amenity. As a Gold member, you should feel recognized and valued from the moment you arrive. Your feedback on the welcome drink selection, including the suggestion to include soft drinks, has been shared with our Food & Beverage team for consideration. Regarding Check-Out We apologize for the long wait at reception during your departure and for the absence of a dedicated Accor member table. This has been discussed with our Front Office team to ensure that elite members receive a seamless and prioritized check-out experience. Our Commitment to You Your feedback has been shared with the relevant department heads – Engineering, Housekeeping, Culinary, Food & Beverage, and Front Office – for immediate review and corrective action. We are committed to learning from your experience and making the necessary improvements. We truly hope to have another opportunity to welcome you and your family back to Grand Mercure Batam Centre. Should you choose to stay with us again, we are confident that you will experience the positive changes born from your valuable feedback. With sincere appreciation and apologies for the inconveniences you experienced, Grand Mercure Batam Centre

Dear Valued Guest, We are absolutely delighted to receive your perfect rating and glowing review following your recent stay at Grand Mercure Batam Centre. Thank you for taking the time to share such wonderful feedback with us. Your review title, "comfortable," beautifully captures the essence of what we strive to provide every guest. We are thrilled to read your words: "The hotel was very clean staff very helpful." These simple yet powerful compliments are the highest reward for our entire team, who work diligently to ensure every guest feels welcomed and well cared for. We are truly honored by your perfect scores across every category – from arrival and accommodation to cleanliness, breakfast, our team, check-out, WiFi, and sustainability. A flawless 100/100 overall rating is the ultimate testament to a job well done, and we are deeply grateful. Your perfect 10/10 recommendation means the world to us. It was our genuine pleasure to host you, and we eagerly look forward to welcoming you back to Grand Mercure Batam Centre for another comfortable and memorable stay. With our warmest regards and sincere gratitude, Grand Mercure Batam Centre