Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share such a detailed and wonderful review with us. As a valued ALL – Accor Live Limitless Platinum member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from booking and arrival to accommodation, cleanliness, our team, check-out, member recognition, in-room dining, concierge, fitness centre, pool, and treatment experience. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Your review title – "Excellent service and care" – beautifully captures the essence of what we strive to provide every guest, especially our Platinum members. A Special Thank You for Recognizing Our Team We are deeply touched by your heartfelt appreciation for so many of our team members. Your words – "Good and attentive front desk crew, security and restaurant staff. Polite, lively and experienced" – bring immense joy to our entire team. We are especially grateful for your special mention of: Jenni at Front Desk The Duty Manager The Restaurant Manager and crew for 23-25 May 2026 Your words – "Please give my kudos to Jenni" and "Exemplary work! Keep it up!" – will be personally shared with each of them. This is the greatest motivation our team could receive. Celebrating Your Platinum Recognition We are thrilled that as a Platinum member, you experienced: A room upgrade that exceeded your expectations Perfect 100/100 recognition of your ALL member status A welcome drink and welcome amenity that met your expectations Regarding Your Feedback We have carefully noted your 80/100 ratings for: Breakfast selection – shared with our Culinary team for continuous enhancement WiFi speed – shared with our Technical team for improvement Sustainability initiatives – shared with our Green Team for review Our Gratitude It was our genuine pleasure to host you. We are honored by your trust, your perfect scores, and your enthusiastic endorsement. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre on your future business trips. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for taking the time to share such detailed feedback with us. I am deeply concerned to read about your experience, and I want to begin by offering our sincere apologies. As a valued ALL – Accor Live Limitless Gold member, you deserved far better than the service you received. We failed you, and for that, I am truly sorry. Addressing Your Concerns Point by Point 1. Arrival and Check-In (50/100) You mentioned that the front desk claimed your room was upgraded, but it was not, and that you were given wrong information about room costs. This is completely unacceptable. Your feedback has been shared with our Front Office Manager for immediate investigation and retraining of the team member involved. Gold members should receive accurate information and genuine upgrades when available – not false promises. 2. Member Recognition (30/100) Your rating for member recognition is our lowest, and we take this very seriously. You noted poor service attitude and wrong information provided. We apologize deeply for this. Your feedback has been escalated to our Front Office and Guest Relations teams for urgent review. 3. Breakfast Selection (60/100) You noted limited food choices and that most food ran out by 9:30am. This is unacceptable. Your feedback has been shared with our Executive Chef and Food & Beverage Manager for immediate review of replenishment protocols during peak hours. 4. Celeste Pool Bar / Attendant Service (30/100) You described that the attendant ignored you, didn't take your order, and was very slow to respond, forcing you to order at the counter instead of your table. This is completely unacceptable behavior. Your feedback has been shared with our Food & Beverage Manager for immediate coaching and retraining of the team member involved. 5. Welcome Amenity and Room Upgrade You noted that your welcome amenity fell below expectations and that your room upgrade did not meet expectations. As a Gold member, you should have received both properly. We apologize for these oversights. 6. Language Barrier and Attitude Issues You mentioned a language barrier between Bahasa and English, as well as attitude issues with staff. We take this feedback very seriously. We will be reinforcing our service training to ensure all staff communicate effectively and warmly with all guests, regardless of language. 7. Loyalty Programme Recommendation (5/10) We note that your recommendation of the loyalty programme is low. We would welcome any further feedback on how the ALL programme could better serve you. Our Commitment to You Your feedback has been shared with the following departments for immediate action: Front Office: Check-in experience, upgrade claims, member recognition Food & Beverage: Breakfast replenishment, Celeste pool bar service Executive Chef: Breakfast food variety and availability Training Department: Language and attitude issues Our Apology I am deeply sorry that your stay was marked by so many failures. Your 7/10 brand recommendation is generous given your experience, and we are committed to doing better. We hope you will consider giving us another opportunity in the future to demonstrate the service standards that Gold members deserve. With our warmest regards and sincere apologies, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Gold member, your insights are greatly appreciated. We are absolutely delighted to receive your consistent 90/100 scores across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, WiFi, and sustainability. Your 9/10 recommendations for both our brand and the loyalty programme are greatly appreciated. Your review title – "Comfortable stay" – and your words – "Many facilities" – perfectly capture the essence of what we strive to provide every guest. We are thrilled that you enjoyed the variety of facilities our hotel has to offer and that you found your stay comfortable in every way. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive feedback. We eagerly look forward to welcoming you both back to Grand Mercure Batam Centre for another comfortable and memorable stay. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a beautiful and touching review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. Your Heartwarming Story We were deeply moved to read that after 16 years away from Batam and 14 years away from Indonesia, you were able to rediscover the Indonesian flavors you missed at our restaurant. Your words – "The traditional drinks 'jamu' and desserts 'jajanan pasar' selections were amazing, and the flavours sent me back to my childhood memories" – are the highest compliment our culinary team could ever receive. We are truly grateful that our breakfast could bring you back to your childhood memories and that you enjoyed it every morning during your 4-night stay. Your perfect 100/100 score for breakfast selection is a great honor for us. We are also delighted that you enjoyed the food and drinks for dinner, especially the banana fritter 'pisang goreng' with its massive portion – "tasty and super enak" ! A Special Thank You for Recognizing Our Team We are deeply grateful for your recognition of: Ibu Bibiana at reception, who was very helpful when you wanted to book an extra room for your Indonesian family Ibu Rizky at the restaurant The gentleman with glasses and a blue hat in the porter department who helped take photos and carry your luggage to your room We will personally share your appreciation with each of them. This is the greatest motivation for our team. Regarding Your Maintenance Feedback We also note your comment about the door wood skirt that came loose. We are glad that our maintenance team was able to fix it within 30 minutes after you left the room. Thank you for your understanding. Our Gratitude Thank you for entrusting your 4-night family stay with us. We are honored to have been part of your emotional journey back to your childhood memories in Indonesia. Your perfect 10/10 recommendation of our brand and your 9/10 recommendation of the loyalty programme are deeply appreciated. Sampai jumpa lagi. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre – to once again enjoy the jamu, jajanan pasar, and delicious pisang goreng. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share your wonderful feedback with us. We truly appreciate your kind words. We are delighted to read that you and your friends enjoyed a "Clean and comfortable environment" and that everyone thought the hotel environment was nice. Your comment that your friends "said they would come again next time and would recommend it to their friends" is the highest compliment we could hope to receive. Celebrating Your Positive Experience We are thrilled that your breakfast selection, our team, check-out, WiFi, and sustainability all earned excellent 90/100 scores. Your consistent 80/100 ratings for booking, arrival, accommodation, and cleanliness also reflect a solid and satisfying experience. Your 8/10 recommendation of our brand is greatly appreciated. We have noted that you used our self-check-in kiosk. Your feedback on this experience has been shared with our Front Office team for continuous improvement. It was our genuine pleasure to host you and your friends. We are honored by your trust and your positive feedback. We eagerly look forward to welcoming you and your friends back to Grand Mercure Batam Centre – just as they promised! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre