Grand Mercure Batam Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 433 reviews

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Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota, 29461 BATAM, Indonesia

Description

Hotel extras

  • The first and newest premium Accor hotel in Batam with brand new facilities

  • Prime location near Batam Centre InternationalFerry Terminal to access Singapore and Malaysia

  • Five minutes away from One Batam Mall

  • Wellness facilities featuring massage treatments, gym, pool, and spacious kids club

  • Majestic pillarless ballroom and various meeting rooms to host event for up to 1,200 people

Our accommodation(s)

Hotel location

Grand Mercure Batam Centre

Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota
29461 BATAM
Indonesia

GPS:1.13419, 104.04442

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

AMBROSIA ALL DAY DINING

With a diverse menu featuring Indonesian, Western, and Asian dishes, at our vibrant restaurant, every meal is a celebration of culinary artistry. The inviting atmosphere is perfect for casual dining or special occasions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  433 reviews

Customer review rating 4.5/5

Nur N. R. Families - Confirmed reviews ALL

Checked in for a quick one-night escape last week, and Grand Mercure Batam Ctr made it a smooth and pleasant experience from start to finish. The check-in process was seamless and efficient, no fuss, no waiting, just the way a city stay should be. The bed? Comfort level: chef’s kiss. Perfect for recharging after a long day. The room felt slightly compact, with a partitioned layout likely due to it being a corner unit, but still thoughtfully arranged and cozy enough for a short stay. Sadly, I didn’t get the chance to try their breakfast buffet (one night is never enough!), but that just gives me a reason to return. What truly stood out was the ambience and location, nestled right in the heart of Batam’s bustling town, yet the hotel maintains a calm, welcoming vibe that instantly puts you at ease. All in all, Grand Mercure Batam Ctr delivered exactly what it promised. Comfort, convenience, and consistency. I’d definitely come back next time, for a longer stay to soak it all in properly.

Dear Valued Guest, Thank you very much for sharing such a beautifully written and thoughtful review following your stay at Grand Mercure Batam Centre. We truly appreciate your generous 9/10 rating and the time you took to detail your experience. We are delighted to read that your one-night escape left a lasting impression — from the seamless and efficient check-in process to the comfort of our bed (we loved the “chef’s kiss” remark 😊). It is also wonderful to know that despite the compact layout of the corner room, you still found it cozy and well-arranged for a short stay. Your kind words about our ambience and central location mean a great deal to us. Creating a calm and welcoming environment amidst the vibrant energy of Batam is exactly what we aim to deliver, and we are glad this came through during your visit. We understand that you did not have the opportunity to try our breakfast this time, and we certainly look forward to welcoming you back for a longer stay — hopefully with time to enjoy more of our facilities and dining offerings. Thank you once again for choosing Grand Mercure Batam Centre and for your loyalty as an ALL Classic member. We look forward to the pleasure of welcoming you back very soon. Warm regards, Grand Mercure Batam Centre

Customer review rating 4.5/5

Dani B. Business - Confirmed reviews ALL

Basically, it was a pleasant stay. However, even though I stayed in a Deluxe Room, I didn’t see any local snacks in my room, which are supposed to be provided in all Deluxe Rooms.

Dear Valued Guest, Warm greetings from Grand Mercure Batam Centre. Thank you for sharing your feedback and for rating your stay with us so positively. We are pleased to know that overall you had a pleasant stay and appreciated our strategic location. At the same time, please accept our sincere apologies for the absence of local snacks in your Deluxe Room. You are correct that this amenity is part of the intended Deluxe Room experience, and we regret that it was not provided during your stay. This oversight is certainly not in line with our service standards. Your feedback has been shared with our Housekeeping and Front Office teams to ensure better consistency and attention to detail moving forward. We also appreciate your comments regarding the arrival and check-in experience, and we will continue to work on improving this aspect to better meet the expectations of our valued ALL members. Thank you once again for choosing Grand Mercure Batam Centre and for your constructive feedback. We truly hope to have the opportunity to welcome you back and provide you with a more seamless and complete experience on your next visit. Warm regards, Grand Mercure Batam Centre

Customer review rating 4.0/5

Chai S. Y. Couples - Confirmed reviews ALL

Requested early check in before I arrive , and the check in process is smooth , but I emailed and mentioned it was my surprise birthday plan for my boyfriend , requested a simple decoration in the room but end up it was nothing , abit disappointed . The first night stay is fine , extend one more night and changed to other room ( lower floor ) and the water heater not functioning , it couldn’t adjust to cold water and the hot water is extremely hot , had feedback this issue to the staff during checkout .

Dear Valued Guest, Warm greetings from Grand Mercure Batam Centre. Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your positive comments regarding the smooth early check-in process, room cleanliness, and the friendliness of our team. We are also pleased to know that our security colleague at the main entrance made a positive impression by assisting you safely across the road — we will be sure to share your kind recognition with our Security team. At the same time, please allow us to sincerely apologize for the shortcomings you experienced. We regret that your request for a simple birthday room decoration, which was meant to be a special surprise for your boyfriend, was not fulfilled. We understand how disappointing this must have been, especially as it was clearly communicated in advance. This is certainly not the level of attention and personalization we aim to provide, and we will review our internal coordination to ensure such requests are properly followed up in the future. We are also very sorry to learn about the water heater issue in the room during your extended stay. The inconvenience caused by the inability to regulate the water temperature is unacceptable, and we appreciate you bringing this matter to our attention at check-out. Rest assured, this feedback has been shared with our Engineering team for immediate inspection and corrective action to prevent recurrence. Your feedback is invaluable to us as it helps us identify areas for improvement, particularly in consistency of room readiness, in-room facilities, and special occasion arrangements. We truly hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and memorable stay. Thank you once again for choosing Grand Mercure Batam Centre and for your constructive comments. Warm regards, Grand Mercure Batam Centre

Customer review rating 5.0/5

Keow E. Y. Families - Confirmed reviews ALL

Smokers friendly hotel

Dear Valued Guest, Warm greetings from Grand Mercure Batam Centre. Thank you very much for your perfect rating and for sharing your experience with us. We are delighted to know that you found our hotel new, very comfortable, and that our facilities suited your needs, including being smoker-friendly. It is always encouraging for our team to receive such positive feedback, especially knowing that you would highly recommend our hotel to your family and friends. Your kind words truly motivate us to continue delivering a comfortable and enjoyable stay experience for all our guests. We sincerely hope to have the pleasure of welcoming you and your family back again in the near future. Should you plan another visit, we would be happy to assist you in any way possible. Warm regards, Management Team Grand Mercure Batam Centre

Customer review rating 5.0/5

Ghulam M. Friends - Confirmed reviews ALL

Peaceful quiet environment Good ambience

Dear Vaued Guest, Warm greetings from Grand Mercure Batam Centre. Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score for your stay. We are delighted to know that you enjoyed our central location, as well as the peaceful, quiet environment and pleasant ambience of the hotel. It is truly rewarding for our team to learn that your stay with friends was a positive and relaxing experience, and we greatly appreciate your willingness to recommend Grand Mercure Batam Centre to others. We look forward to welcoming you back again in the future and hope to have the opportunity to make your next stay even more memorable. Warm regards, Grand Mercure Batam Centre

Other web-users rate our hotel

  • 247 reviews 8.8/10 Location
  • 557 reviews 8.3/10 Room
  • 667 reviews 8.5/10 Service
  • 5 reviews 7.7/10 WiFi
  • 352 reviews 9.4/10 Vibe
  • 306 reviews 8.6/10 Cleanliness
  • 289 reviews 8.6/10 Breakfast
  • 242 reviews 8.3/10 Amenities

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