Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such detailed feedback with us. As a valued ALL – Accor Live Limitless Gold member, your insights are greatly appreciated. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your perfect 100/100 score for our team and your 10/10 recommendation of the loyalty programme are deeply appreciated. Your 90/100 scores for booking, arrival, check-in, check-out, sustainability, member recognition, gym, and plastic reduction initiatives are also noted with gratitude. Celebrating Your Words Your review title – "Worth coming back for" – is one of the highest compliments a guest can give. Your words – "Room was new and well kept. Location was good, a short ride to the mega mall as well as Batam Centre ferry terminal" – highlight the key strengths of our hotel. A Special Thank You for Recognizing Ms. Bibiana We are deeply touched by your heartfelt appreciation for Ms. Bibiana from our Front Desk. Your words – "She was professional, efficient and gentle to me upon my arrival. Will come back just for this exceptional lady" – are the highest praise any team member can receive. We will personally share your appreciation with Bibiana. Knowing that her professionalism, efficiency, and gentle manner made such an impact on your arrival is the greatest motivation for our team. Regarding Your Feedback We have carefully noted your comments: Welcome Drink: You noted that you did not have the opportunity to enjoy a welcome drink. As a Gold member, you should have been offered one. We apologize for this oversight, and your feedback has been shared with our Front Office team for review. Welcome Amenity: You noted that the welcome amenity fell below your expectations. Your feedback has been shared with our Front Office team for review and improvement. Accommodation (80/100) & Cleanliness (80/100): Your feedback has been shared with our Housekeeping team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre – and we will make sure Bibiana is there to welcome you. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong 90/100 overall rating and your 8/10 recommendation of our brand. Your excellent 90/100 scores for arrival, check-in, and check-out, along with your 80/100 scores for accommodation, cleanliness, and our team, are greatly appreciated. Your review title – "New Hotel" – and your words – "Nice room except for smoking smell in the room" – highlight both a positive and an area for improvement. Regarding Your Feedback We sincerely apologize that your room had a smoking smell despite being a non-smoking room. This is completely unacceptable. Your feedback has been shared with our Housekeeping team for immediate investigation and reinforcement of our room preparation protocols to ensure that all non-smoking rooms are thoroughly ventilated and free from any smoke odors before guest arrival. Our Commitment to You Your feedback is invaluable in helping us improve our room environment quality. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future and provide you with a completely fresh and comfortable stay. With warm regards, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Gold member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, and WiFi. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your words – "It was a comfortable and pleasant stay. My request for an upgrade was accommodated and much appreciated - thank you!" – bring immense joy to our entire team. As a Gold member, having your upgrade request accommodated is exactly what we strive to provide. We are also pleased to hear that booking 3 rooms for yourself and your family members through the Accor ALL App was "Easy to use and book." Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another comfortable, pleasant, and memorable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such detailed feedback with us. As a valued ALL – Accor Live Limitless Gold member, your insights are greatly appreciated. We are delighted to receive your strong 80/100 overall rating and your 8/10 recommendations for both our brand and the loyalty programme. A Special Thank You for Recognizing Kenneth A. T. We are deeply touched by your heartfelt appreciation for Kenneth A. T., our F&B Captain. Your words – "He pay attention to every detail and making my family keep wanting to dine at the restaurant for all our meals" – are the highest praise any team member can receive. Your perfect 100/100 rating for dinner at Ambrosia Restaurant reflects the exceptional service Kenneth provided. We will personally share your appreciation with Kenneth. Knowing that his attention to detail made your family want to dine with us for every meal is the greatest motivation for our team. Celebrating Your Positive Experience We are also pleased that your welcome drink, welcome amenity, and room upgrade all met your expectations as a Gold member. Your 80/100 scores for arrival, accommodation, check-out, concierge, and pool, along with your 70/100 scores for other categories, are noted with gratitude. Regarding Your Feedback We have noted the 70/100 ratings for booking experience, cleanliness, breakfast, our team, WiFi, ease of access, sustainability, member recognition, sustainable food initiatives, plastic reduction, and gym. Your feedback has been shared with the respective teams for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre, where Kenneth and the team will be ready to provide another exceptional dining experience. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. We sincerely appreciate your honest review, as it helps us identify areas for improvement. Celebrating Your Positive Experience We are delighted to read your review title – "Well located and nice hotel" – and your appreciation for our great location near the ferry terminal and malls. Your excellent 90/100 scores for our team and WiFi, along with your 80/100 scores for arrival, accommodation, cleanliness, breakfast, check-out, and sustainability, are greatly appreciated. Your 8/10 recommendation of our brand is noted with gratitude. Regarding Your Feedback We have carefully noted the areas where we fell short of your expectations: Cigarette Smell in Non-Smoking Room: You requested a non-smoking room, but the room still had a strong cigarette smell, even with an air purifier placed. We sincerely apologize for this. Your feedback has been shared with our Housekeeping team to investigate and ensure that all non-smoking rooms are properly ventilated and free from smoke odors before guest arrival. No Hair Conditioner Provided: We apologize that hair conditioner was not available in your room. Your feedback has been shared with our Housekeeping team to review our in-room amenity offerings. Toothbrush Not Replenished / Hand Towel Not Replaced: We apologize that after housekeeping service, your toothbrush was not replenished and the hand towel in your other room was not replaced. Your feedback has been shared with our Housekeeping team for immediate review and retraining to ensure consistent replenishment of amenities. Our Commitment to You Your feedback is invaluable in helping us improve our housekeeping consistency and room environment quality. We are committed to ensuring that non-smoking rooms are truly smoke-free and that all amenities are properly replenished. We hope to have the opportunity to welcome you and your family back to Grand Mercure Batam Centre in the future and provide you with a more seamless and comfortable experience. With warm regards, Grand Mercure Batam Centre