Grand Mercure Batam Centre 5 stars

Dear Valued Guest, We sincerely thank you for choosing Grand Mercure Batam Centre for your recent couple’s trip and for providing us with such detailed and valuable feedback. We have read your account with the utmost concern and wish to offer our profound apologies for the multiple aspects of your stay that fell far short of the seamless and comfortable experience you deserve, especially as a valued ALL – Accor Live Limitless Gold member. Please accept our sincere apologies for the series of inconveniences you encountered. The issues you described—the disturbance from external noise, the untimely refreshment and quality of breakfast pastries, the malfunctioning bathtub in room 801, and the payment system inconvenience—are certainly not reflective of our standards, and we take full responsibility for these failures. We are initiating immediate actions based on your feedback: Room & Maintenance: Our Chief Engineer has been alerted to inspect the soundproofing in relevant rooms and will personally attend to the bathtub in room 801 to ensure it is fully functional. Food & Beverage: Your specific comments regarding the breakfast service have been escalated to our Executive Chef and F&B Manager for a thorough review of our replenishment schedules and quality control for baked goods. Front Office & Systems: We are reviewing our front desk procedures and payment system capabilities to prevent a recurrence of the payment issue you experienced. We deeply regret that these collective issues impacted your perception of our team's service and your overall sense of recognition as a Gold member. Your loyalty, booked directly through our Accor ALL App, is of great importance to us, and we are committed to rectifying these shortcomings. We understand that apologies alone cannot change your experience, but we hope our commitment to corrective action demonstrates our seriousness. We would be truly grateful for another opportunity to restore your confidence. Should your travels bring you back to Batam, please contact me directly or HB… so we may personally ensure your next stay is flawless. With our deepest apologies and sincere commitment to improvement, Grand Mercure Batam Centre

Dear Valued Guest, We are profoundly grateful for your phenomenal review and perfect rating following your recent couple’s stay at Grand Mercure Batam Centre. To receive a flawless 100/100 overall score and a 10/10 recommendation is the ultimate accolade, and we thank you sincerely for taking the time to share such enthusiastic and detailed feedback. Your review title, “Great breakfast, nice pool, great staff,” perfectly captures the holistic experience we strive to create. We are absolutely thrilled that every element of your stay contributed to this first-class impression—from the exceptional comfort of your room and bed, which ensured restful sleep, to the awesome breakfast and the exceptional quality of your in-room dining. Knowing that you loved our pool and facilities and found tremendous value in your stay is deeply rewarding for our entire team. Your perfect scores across arrival, accommodation, cleanliness, breakfast, team service, departure, and sustainability are a tremendous source of pride. We are especially moved by your comment that many of our staff members contributed to your satisfaction; we will ensure this collective praise is shared with all our teams as the finest motivation. It was our absolute pleasure to host you and provide an experience that you found truly “worth the value.” We would be delighted to welcome you back for another memorable stay at your Batam retreat. With our warmest regards and sincere gratitude, Grand Mercure Batam Centre

Dear Valued Guest, We are sincerely grateful for your wonderful feedback following your recent business trip at Grand Mercure Batam Centre. Thank you for taking the time to share your experience and for providing such consistently high ratings across all aspects of your stay. Your concise and positive summary, “Everything good, good hotel, good service, good breakfast and etc., thanks,” is a tremendous source of encouragement for our entire team. We are delighted that your experience as a valued ALL – Accor Live Limitless Platinum member lived up to this high standard. We are particularly pleased to note that your room upgrade exceeded expectations and that you felt well recognized during your stay. Your strong 9/10 recommendation scores for both our brand and the loyalty program are deeply appreciated, as is your choice to book directly with us via the Accor ALL App. Your feedback also serves as a helpful guide for our continuous improvement. We have noted your comment regarding the welcome drink and your rating on our sustainability initiatives. We are committed to refining every detail to ensure complete guest satisfaction. It was our genuine pleasure to host you, and we are thrilled that your business stay was marked by such consistent quality and comfort. We look forward to the opportunity of welcoming you back to Grand Mercure Batam Centre in the near future, where we will strive to make your next visit equally seamless and enjoyable. With sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, We are absolutely delighted and sincerely grateful for your perfect rating and heartwarming review of your recent stay with friends at Grand Mercure Batam Centre. Receiving a flawless 100/100 overall score and a perfect 10/10 recommendation is the highest honor we could receive, and we thank you profoundly for sharing such positive feedback. Your succinct description, "Room very clean, we are happy to stay here. Front desk very polite and willing to help us," beautifully captures the essence of a truly satisfying hotel experience. We are thrilled that every detail contributed to your happiness—from the impeccable cleanliness of your accommodation and the excellence of our breakfast selection to the seamless journey from arrival to departure, all supported by our attentive team. Your perfect scores across the vast majority of categories are a tremendous source of pride for our entire staff, and we are particularly pleased that our front desk team made such a positive and helpful impression. As a valued ALL – Accor Live Limitless Classic member who booked directly with us, your loyalty and this exceptional endorsement mean the world to us. We have also noted your feedback on the WiFi and will continue our efforts to ensure seamless connectivity for all our guests. It was our genuine pleasure to host you and your friends. We hope the memories of your stay are fond and that we will have the great pleasure of welcoming you all back to Grand Mercure Batam Centre in the near future. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, We sincerely thank you for your detailed and candid feedback regarding your recent stay with us at Grand Mercure Batam Centre. We have read your account with the utmost seriousness and wish to express our most profound apologies for the series of experiences that fell profoundly short of the recognition, consistency, and warmth you deserve as a valued ALL – Accor Live Limitless Platinum member. The lapses you described are not reflective of our standards, and we take full responsibility. Please accept our sincere apologies for the unwelcoming check-in experience, the lack of clear communication regarding Platinum privileges and the evening cocktail service, the failure of your key cards, and the overall feeling of being undervalued. Your description of the service as "lukewarm" and the internal communication breakdown, as acknowledged by Duty Manager Indra, are particularly concerning to us. We are initiating an immediate and thorough review with our Front Office, Food & Beverage, and Housekeeping management teams to address each specific point: Member Recognition & Privileges: Reinforcing training on ALL Platinum benefits, including upgrade protocols and the details of the evening cocktail service, to ensure all staff can accurately and proactively inform our loyal guests. Service Consistency & Communication: Investigating the breakdown that led to the confusion at the pool bar and ensuring all guest-facing teams are fully briefed on daily offerings and member events. Operational Reliability: Reviewing our key card system to prevent recurring failures that cause guest inconvenience. We will also ensure your commendation for the restaurant lady supervisor and the warm male staff at the pool bar is personally shared with them, as we appreciate you highlighting the positive contributors. The frustration and disappointment you felt are completely understandable, and we are truly sorry for the impact this had on your trip with friends. Your loyalty, booked directly through our ALL App, is of great importance to us, and we are committed to restoring your confidence. To address this matter personally and directly, our General Manager, [Insert GM Name], would be grateful for the opportunity to speak with you. Could you please provide a convenient contact number or time via a reply to this email at [Insert Hotel Email]? We earnestly hope for a chance to demonstrate the consistent, enthusiastic, and seamless service that should have defined your entire visit. With our deepest apologies and sincere commitment to improvement, Grand Mercure Batam Centre