Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 819 reviews

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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  819 reviews

Customer review rating 4.5/5

S. J. S. J. T. Families - Confirmed reviews ALL

This was our first stay here, and overall it was a great experience for a family of five (kids aged 12, 10, and 3). We booked the family suite and found it very spacious. A big highlight was having two bathrooms, plus a huge bathtub and rain shower in the master bedroom—very practical for families. The sliding door partition between rooms worked well, and having a single entrance/exit gave extra peace of mind with a young child who tends to wander. The room felt quite luxurious, with fully carpeted floors and Mercure-monogrammed towels. The built-in 3M faucet for clean drinking water was also a thoughtful touch. That said, there were a few quirks in the room layout: only one fridge (in the master bedroom), one coffee machine and kettle (in the twin room), just one chair in the master bedroom, and toiletries split between rooms. It felt slightly inconsistent and could be better balanced. The rooftop pool is a bit underwhelming but still pleasant, especially with partial shading. Service-wise, security personnel were very friendly and helpful, which we appreciated. Front office check-in, however, felt quite transactional—more explanation of hotel services and facilities would improve the experience. A small but important suggestion: installing a blackout blind between the bathroom window and master bedroom would help, as using the bathroom at night either means turning on lights that disturb others or staying in the dark. Housekeeping could be improved—there was visible dust in corners and some hair on the bathroom floor upon check-in. Parking at RM10 per entry feels slightly steep, and clearer signage would help, especially since guests need to swipe their payment card twice and pass through two barriers to reach the hotel parking. Location is a strong plus. The view from our room was fantastic—we could see KL Tower, the Twin Towers, Merdeka 118, and TRX all at once. Most places are a short Grab ride away, and the hotel shuttle (9:30am, 2:30pm, 4:30pm) to Chan Sow Lin MRT, TRX, Sunway Velocity, and MyTown is very convenient. There are also plenty of eateries, convenience stores, and small marts nearby. We didn’t try breakfast as we’re late risers, and we missed the night view on the 56th floor—but overall, this hotel offers great value. It’s not easy to find a setup that works well for a family of five while still giving everyone space and privacy, especially with two bathrooms. We would definitely return.

Dear S. J. S. J. T., Thank you for your feedback of your recent stay at Mercure Kuala Lumpur Trion and for being a valued ALL Classic member. We’re delighted that your first stay with us was enjoyable and that the family suite, two bathrooms, city views and our convenient location contributed to a memorable experience for your family. We also appreciate your constructive feedback regarding room layout, housekeeping, blackout options, rooftop pool, check-in experience and parking. Your comments will be shared with our team to help us improve and provide an even better stay. It’s wonderful to hear that you noticed our sustainability efforts and that our security staff and shuttle service enhanced your experience. We look forward to welcoming you and your family back for another memorable visit. Regards, The Management

Customer review rating 0.5/5

Sivaraj M. Families - Confirmed reviews ALL

worst experience and worst staff, even if i ask for charger converter they were asking for money, housekeeping is not responding, i stayed for 3 days and its like nightmare, never expected this service from accor, next yr i vl not buy accor membership, if they provide these type of fascilities

Dear Sivaraj M., We are very sorry to hear about your experience and sincerely apologize for the multiple issues you encountered during your stay in Mercure Kuala Lumpur Trion. The service you described, including housekeeping responsiveness and the handling of requests such as the charger converter, is far below our standards and not reflective of the experience we aim to provide to our guests. As a valued ALL-Gold member, we have shared your comments with the relevant teams to review and take immediate corrective action to prevent this from happening in the future. We deeply regret the frustration and inconvenience this caused during your stay and hope that we may have the opportunity to restore your confidence in our hotel and the Accor brand in the future. Regards, The Management

Customer review rating 5.0/5

Choi W. P. Families - Confirmed reviews ALL

It give me the experience feel like home. The hotel staffs are very helpful and nice

Dear Choi W. P., Thank you for your wonderful review and for taking the time to share your experience staying at Mercure Kuala Lumpur Trion. We’re delighted to hear that you felt at home during your stay and appreciated our helpful staff, spacious and clean rooms, and convenient location. Your kind words and high ratings across all aspects of your stay mean a lot to us. We look forward to welcoming you back for another memorable visit. Regards, The Management

Customer review rating 4.0/5

Melvin Z. T. Business - Confirmed reviews ALL

So far no complains. Fuss free.

Dear Melvin Z. T., Thank you for your review and for being a valued ALL-Gold member. We’re pleased to hear that you had a comfortable and fuss-free stay with us at Mercure Kuala Lumpur Trion. We also appreciate your feedback on the room, breakfast and overall service. We will continue working on improvements to enhance the overall guest experience. We look forward to welcoming you back on your next business trip. Regards, The Management

Customer review rating 4.0/5

Eddy C. Families - Confirmed reviews ALL

pro : room is clean, many store around the hotel con : late bf preparation, we came at 6.30, only few menu is ready

Dear Eddy C., Thank you for sharing your feedback of your recent stay at Mercure Kuala Lumpur Trion and for being a valued ALL-Gold member. We’re delighted you had a good stay and appreciated our clean rooms and convenient location. Regarding the breakfast timing, we apologize the full buffet was not ready during your visit and will work with our F&B kitchen team to improve this for a better guest experience. Thank you once again and we look forward to welcoming you again next time. Regards, The Management

Other web-users rate our hotel

  • 636 reviews 8.4/10 Location
  • 1,013 reviews 7.5/10 Room
  • 774 reviews 7.1/10 Service
  • 34 reviews 2.2/10 WiFi
  • 519 reviews 8.1/10 Cleanliness
  • 409 reviews 5.8/10 Comfort
  • 396 reviews 9.2/10 Vibe
  • 166 reviews 6.4/10 Breakfast

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