Dear Susan H. S. Y., Thank you so much for your wonderful feedback and perfect score, as well as for your loyalty as an ALL Gold member. We're pleased to know you had a comfortable stay and enjoyed the skyview from your room. We hope your next visit gives you the chance to explore the surroundings a little more, and we look forward to welcoming you back soon. Regards, The Management

Dear Chanon K., Thank you for your feedback and for your continued loyalty as an ALL Platinum member. We're glad to hear you enjoyed our location and the hospitality of our team. We're sorry to hear about the inconsistent hot water and Wi-Fi coverage issues you experienced in your room. Please accept our apologies for the inconvenience and rest assured we will look into this to prevent it from happening again. Thank you again for bringing this to our attention and we hope to have the opportunity to provide you with a better experience on your next stay. Regards, The Management

Dear T. Mafiza B. T. M., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We appreciate your continuous support and are delighted this stay, like your previous ones, met your expectations. We're pleased to hear our team left such a positive impression on you. We'll be sure to share your compliments with them. We've also taken note of your comments and will pass them along to the relevant teams for consideration. Thank you again for your loyalty. We hope to welcome you back again soon! Regards, The Management

Dear M. A. A. B. N. A., Thank you so much for the perfect scores and for choosing to stay with us for your family trip! We're delighted you enjoyed the view and glad to know our team's friendliness made your stay comfortable. Thank you also for your continued loyalty as an ALL-Classic member, we truly appreciate it. We look forward to welcoming you and your family back again next time. Regards, The Management

Dear Luizi E., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for your support as an ALL Classic member. We truly appreciate your review as it provides us with the opportunity to improve. We're pleased you found our environment clean and our team friendly. However, we apologise for the noise disturbance from outside traffic and hallway chatter, which clearly impacted your comfort during the stay. We'll look into ways to improve noise insulation in the rooms. We've also noted your comments on pricing relative to the room offering and will take this into consideration. Nonetheless, we hope to have the chance to offer you a more comfortable stay in the future. Regards, The Management

Dear johnathon C., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for your loyalty as an ALL Silver member. We truly appreciate your review, as it provides us with the opportunity to improve. We're glad the location worked well for your business trip, but we're sorry that several aspects of your stay fell short of expectations - the gym lacking weights, the small pool size the aircond not being cold enough and the long wait for the lifts during check-out hours. We'll raise these issues with our operations team for improvement and enhance guest comfort. We're also sorry you weren't offered a welcome drink and that we couldn't accommodate a later check-out time as an ALL member. We'll share this feedback with our team to improve recognition for our loyalty members going forward. Thank you again for taking the time to share this with us. We hope for the chance to provide you with a much better experience on a future visit. Regards, The Management

Dear Chun M. L., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for your loyalty as a Gold member. We're delighted to know that everything met your expectations, from the cleanliness to the breakfast and our team's service. We look forward to welcoming you back again next time. Regards, The Management

Dear D. H. M. Y., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for your continued loyalty as a Platinum member. We truly appreciate your review, as it provides us with the opportunity to improve. We're glad the location worked well for your travels and we are pleased to know that that our team, especially Angeline, left a positive impression. We will pass on your kind words to her. At the same time, we regret for the shortcomings you experienced: the room not being fully cleaned before check-in, the inconsistent hot water temperature during your shower, and the faulty power socket. We're glad the socket issue was addressed quickly, and we will look into the hot water system, as you rightly suspect this may affect other rooms as well. We also want to apologize that you did not receive the recognition befitting your Platinum status during this stay. This is an important part of the experience we aim to deliver, and we will address this with our team. Nonetheless, we hope to welcome you back for a stay that truly reflects your status with us. Regards, The Management

Dear Joey O., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review, as it provides us with the opportunity to improve. We apologize for the inconvenience and frustration caused during your check-in. To clarify, verifying both the Heartist card and a valid HR letter is part of our standard procedure for honouring staff rates as this helps us confirm active employment status. We regret that this was not communicated to you clearly at the time of booking and was only raised on the day of arrival, leaving you little time to obtain the required document. Nonetheless, we will review how our terms and conditions are presented to ensure this requirement is stated upfront and will also address the manner in which this was communicated to you by our team. We value your loyalty as an ALL member and hope to welcome you back for a much better experience. Regards, The Management

Dear Alex K., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review, as it provides us with the opportunity to improve. We're glad you enjoyed the views and found our team and cleanliness up to standard. However, we do apologize for the maintenance issues you encountered in the room, including the broken window, chipped table and unsecured water dispenser. Rest assured, we've flagged these items to our maintenance team for prompt repair. We also noted your comment about promotions not being clearly highlighted in the app and will share this with the relevant team for review. Thank you for your loyalty as an ALL Classic member. We hope to welcome you back for a much-improved stay. Regards, The Management

Dear A. B. I., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for being a valued ALL Classic member! We truly appreciate your review as it provides us with the opportunity to improve. We're delighted your getaway was such a smooth and welcoming experience, from the seamless app booking to the breakfast variety. We'll be sure to pass along your kind words to our Front Office team to know they made your stay so memorable. It's also great to hear our sustainability efforts stood out to you. We hope to welcome you back again soon for another wonderful stay. Regards, The Management

Dear Sin Z. F., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review, as it provides us with the opportunity to improve. We're sorry to hear your stay fell short in several areas — particularly the unpleasant odor in the bathroom, missing amenities like hand soap and lotion, the air-conditioning filter not being properly maintained, and the inconvenience around accepting food deliveries at reception. We're sharing your feedback with our housekeeping and maintenance teams to address these issues going forward. We hope to have the opportunity to welcome you back for a much-improved stay. Regards, The Management

Dear Lim Y. S., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for being a valued ALL Gold member. We truly appreciate your review, as it provides us with the opportunity to improve. We're delighted to hear improvements from your last stay were noticeable; from faster check-in and honoured membership benefits to better room cleanliness and the guest fridge at reception. We appreciate you flagging the shower temperature, mini-fridge cleanliness, breakfast options, and soundproofing; we shall take note of these for continuous improvement. We're also sorry your email request went unanswered and that the welcome drink and amenity didn't meet expectations, even though we're glad your specific requests were still honoured on-site. We hope to welcome you back again soon for an even better stay. Regards, The Management

Dear Tay Zhi How, Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review as it provides us with the opportunity to improve. However, we're sorry that we placed you in a connecting room despite your request for a quiet one and that noise from next door affected your stay. We will be addressing it with our reservations team. Nonetheless, we hope to welcome you back for a better experience next time. Regards, The Management

Dear Sukhdev B., Thank you for taking the time to share your feedback. We're glad the location worked well for your family trip and that our Room Division Manager, Ms Angeline Goh was able to step in and resolve the issues you encountered. We'll be sure to pass along your kind words to her and the team. That said, we're sorry your accommodation, breakfast selection, and cleanliness didn't fully meet expectations this time. We'd like to do better, and your feedback helps us get there. As a valued Gold member, we hope to welcome you back soon for the seamless stay you deserve. Regards, The Management

Dear Tauseef A., Thank you for your wonderful review and we very much appreciate for your continued loyalty as a four-time guest! We're glad that our stunning KL skyline views, rooftop pool, convenient location and helpful team continue to make your stays so memorable. We also appreciate your feedback regarding the safety deposit box and the welcome drink. This has been noted, and we'll make sure it's addressed so your next stay is even smoother, including a proper welcome as our valued Silver member. We can't wait to welcome you back for a fifth time soon! Regards, The Management

Dear Astrid I. N., Thank you so much for this wonderful review and for your perfect scores across the board! We're thrilled that your family stay was so comfortable and that everything from check-in to check-out met your expectations, including our breakfast, cleanliness, and team's service. We truly appreciate your Gold status loyalty with ALL Accor and it means a lot that you'd recommend us to friends and family. We look forward to welcoming you back for another superb stay next time. Regards, The Management

Dear Rajat B., Thank you for taking the time to complete our survey and share your feedback about your experience at Mercure Kuala Lumpur Trion. We appreciate your wonderful review and are pleased to know that you enjoyed the beautiful window view during your couple's getaway, along with our spotless rooms, great breakfast, and seamless check-in and check-out. As a valued ALL Accor Classic member, we truly appreciate your loyalty and look forward to welcoming you back again next time. Regards, The Management

Dear Tamera G., Thank you for choosing Mercure Kuala Lumpur Trion and for your loyalty as an ALL-Platinum member. We appreciate your kind comments about our modern rooms and hotel environment, and we are pleased to know these aspects stood out during your stay. At the same time, we are sorry that our service, breakfast experience and recognition of your Platinum status did not meet your expectations. Your feedback regarding the quality of the breakfast, coffee, staff training, and room cleanliness has been shared with our operations team for immediate review and improvement. Nonetheless, we hope to have the opportunity to welcome you back and provide you with the high standard of hospitality and dining experience that you rightfully expect from us. Regards, The Management