Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 3.9/5 25 reviews

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Mercure Kuala Lumpur Trion - Image 1
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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  25 reviews

new and clean

Customer review rating 4.0/5

Melody Families - Confirmed reviews ALL

Overall enjoyed the new and clean hotel. this was my second stay. there were lots of restaurants and marts just downstairs but it's far from the LRT station. The hotel provides shuttle bus which is a great initiative but their timings were very weird so it was unhelpful.

Normal

Customer review rating 2.0/5

Caleb Families - Confirmed reviews ALL

2 points to highlight: 1) The air conditioning in our room is bad. We reported to the front desk. Your technician came to check and adjust and told us that everything will work well after 10 minutes, we waited for hours, and the room is still a little warm. When I said that, it's really not acceptable. Well, I am comparing with others Accorplus hotels that we have stayed before. We can't sleep, so we reported the second time; front desk requested us to change room at 10pm at night on our own. Well, we tried to check out the next room waited for about half an hour, the air is still not cold. So, we decided to just stay put in our current room until we check out the next day. 2) The water heater needs to wait for 5 to 10 minutes to be heated in the morning. So basically, I am bathing slightly cold water and only starts to warm up when I am about to finish my shower. I seriously do not expect this in a 4 stars hotel. I believe one of the most important basic is comfort. 2)

so so... less likely to return

Customer review rating 2.5/5

Ivone Solo - Confirmed reviews ALL

During my stay of 3 nights, I found the corridor and elevator lacking air conditioning, which made the environment uncomfortably hot and almost claustrophobic. I had to limit my elevator use to no more than twice a day to avoid discomfort. Additionally, the shower water temperature was highly unstable, fluctuating between scalding hot and cold. This made showering quite challenging, to the point that on my last day, I opted to wait until I returned home after my flight to shower.

Lousy Stay

Customer review rating 0.5/5

Maxmillian G. Business - Confirmed reviews ALL

Rude checking in experience, lousy breakfast & crammed room and bathroom. Unfriendly staff is the killer…..

The woman receptionist that a attend during my check in is helpful and give a courtesy call to asking me about the room condition. She even give me the KLCC view.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

However, my rating was low due to unprofessional act by the male receptionist at night on 10/12/24. The parking system was problems then i need to wait for 1 hour before the parking guys come to help. When i’m asking the question he just keep silent like i was not there. The superior also did not come to help during the period. Most of the guest stuck at the counter waiting to validate the parking and even during that period there is DBKL staff waiting for the supervisor/manager to come. It was suppose not to happen at hotel with 4 star rating. It ruining my 3rd stay at this hotel and i believe mercure have a standard set to ensure this wont happen again.

Other web-users rate our hotel

  • 329 reviews 8.3/10 Location
  • 530 reviews 7.5/10 Room
  • 399 reviews 6.8/10 Service
  • 34 reviews 3.4/10 WiFi
  • 278 reviews 9.6/10 Vibe
  • 273 reviews 8.4/10 Cleanliness
  • 206 reviews 6.1/10 Comfort
  • 157 reviews 8.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.