Mercure Gerringong Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 1,044 reviews

Mercure Gerringong Resort - Image 1
Mercure Gerringong Resort - Image 2
Mercure Gerringong Resort - Image 3
Mercure Gerringong Resort - Image 4

Description

Hotel extras

  • Boutique hotel in the beautiful seaside village of Gerringong.

  • Elegant indoor and outdoor event spaces for up to 120 guests.

  • Signature restaurant with open fireplace inside and sunny courtyard terrace outside.

  • Superb resort facilities including two swimming pools and a tennis court.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Gerringong Resort

1 Fern Street
2534 GERRINGONG
Australia

GPS:-34.734797, 150.826771

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bella Char Restaurant & Wine Bar

Chic, modern and inviting, come and enjoy beautiful modern Australian cuisine at our restaurant, showcasing natural fresh produce of the region. Dine classically or casually.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,044 reviews

Customer review rating 4.0/5

Andrew F. Couples - Confirmed reviews ALL

Everything was great except for the drink selection at the bar and one meal.

Dear Andrew, Thank you for your feedback. We’re delighted to hear that you had a great overall experience with us. At the same time, we appreciate your comments regarding the drink selection at the bar and your meal. We’re sorry that these aspects did not fully meet your expectations, and your feedback will be shared with our Food & Beverage team for review and improvement. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Mercure Hotel

Customer review rating 4.5/5

Christine C. Couples - Confirmed reviews ALL

The shower over the bath was a bit dated and there was only one stair even though there was a table and it was booked as a room for 2 people

Dear Christine, Thank you for your kind feedback. We’re delighted to hear that you found your room comfortable, and that our team made a positive impression during your stay. We also appreciate your comments regarding the bathroom and room setup. Your feedback has been noted and will be shared with our team to help improve the overall guest experience. We hope to have the opportunity to welcome you back for an even more comfortable and seamless stay. Mercure Hotel

Customer review rating 4.0/5

Susan H. Couples - Confirmed reviews ALL

Comfortable bed & pillows. Both pools were very nice and grounds well maintained. The restaurant was excellent for breakfast but for dinner the menu was limited and expensive for what we got. I think that could be improved. Overall we had a very enjoyable stay and will definitely come back.

Hi Susan, Thank you for your feedback! We’re pleased to hear you enjoyed your stay with us. It’s also great to know you had a wonderful breakfast experience in our restaurant. We highly appreciate your comments regarding the menu. Your feedback is very important to us, and we will certainly share this with our restaurant team as we continue to look for ways to improve. We’re delighted you had an enjoyable stay, and we look forward to welcoming you back again soon. Warm regards, Mercure Gerringong

Customer review rating 4.5/5

Harvey Friends - Confirmed reviews ALL

Excellent

Dear Mr. Harvey, Thank you for your kind feedback. We’re delighted to hear that you enjoyed an easy check-in experience and found our service to be very good. It’s especially wonderful to know that Leo and our reception team member made such a positive impression — we will be sure to share your kind words with them. We truly appreciate your feedback and look forward to welcoming you back again soon. Mercure Hotel

Customer review rating 2.0/5

Donna N. Couples - Confirmed reviews ALL

The Mercure Gerrigong is very tired. Needs updating. Broken pavers and mildew on shared wall on outside area from our room. Room has terrible smell and worse when air con was put on so had to keep it off. The breakfast was great. But overall our stay of three nights was way overpriced. It was supposed to be a special stay for my husbands birthday but he was disappointed in the place too.

Dear Donna, Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your stay did not meet expectations, especially as it was a special occasion for your husband’s birthday. This is certainly not the experience we aim to provide, and we sincerely apologize for the issues you encountered with the condition of the property, including the outdoor areas and the room environment. We are particularly concerned to hear about the smell in the room and the discomfort caused when the air conditioning was used. Please be assured this will be addressed with our housekeeping and maintenance teams for immediate review. On a positive note, we’re pleased to hear you enjoyed the breakfast, and we will share your kind comments with the team. We truly regret that your stay did not reflect the value or experience you expected, and we appreciate you bringing these matters to our attention. Your feedback is important in helping us improve. We hope we may have the opportunity to welcome you again in the future and provide a much more enjoyable stay. Mercure Hotel

Other web-users rate our hotel

  • 290 reviews 9.1/10 Location
  • 744 reviews 8.3/10 Room
  • 508 reviews 8.8/10 Service
  • 13 reviews 4.9/10 WiFi
  • 422 reviews 9.1/10 Comfort
  • 346 reviews 6.8/10 Food
  • 297 reviews 8.3/10 Cleanliness
  • 185 reviews 7.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Gerringong