ibis Ambassador Seoul Insadong 3 stars

Customer review rating (ALL Rating) 4.5/5 1,267 reviews

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31, Samil daero 30 gil, Jongno gu, 03132 SEOUL, South Korea

Description

Hotel extras

  • The Hotel Close to Palaces and Myeongdong

  • Discover Recently Renovated Rooms at ibis!

  • Enjoy entertainment with a Smart TV with OTT support available in every room.

  • Relax in the Hot Bath on B1 after a long day (For guests only).

  • Join the IBIS HUNTERS Stamp Tour and get your special gift! More details on our Instagram.

Our accommodation(s)

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Hotel location

ibis Ambassador Seoul Insadong

31, Samil daero 30 gil, Jongno gu
03132 SEOUL
South Korea

GPS:37.574364, 126.989443

Telephone
Fax +82 2-6730-1100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

TASTE

A good Choice to feel great. Enjoy a buffet and Special dishes in a relaxed, simple TASTE Restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,267 reviews

TripAdvisor Rating  4.7/5  57 reviews

A comfortable stay in a reliable chain hotel

TripAdvisor rating 5.0/5

rob3170 TripAdvisor review

The location is hard to beat, right across from the Insadong Hanok Village, but still quiet and not too rowdy. The room itself was functional more than anything, and was a bit smaller than anticipated, but we made it work. The bathroom particularly is quite pokey, but thoroughly modern. Staff exceptionally friendly, and the hot bath downstairs was excellent to relax in after a cold day of sightseeing in winter. It was also difficult to moderate the temperature in the room. It was always very warm, and the AC was somewhat erratic and noisy when trying to cool the room - opening a window was more effective.

Dear Valued Guest, Warm welcome greetings from ibis Ambassador Seoul Insadong, the hotel close to the palaces and Myeong-dong. Thank you very much for sharing such a detailed and thoughtful review of your stay with us. We are delighted to know that you enjoyed our prime yet peaceful location near Insadong Hanok Village, as well as the friendly service from our team and the hot bath, which we are pleased to hear provided a relaxing moment after a cold winter day of sightseeing. Regarding the room temperature, we are sorry to hear that it was difficult to regulate and that this affected your overall comfort. As some guests find the control system unfamiliar, we have placed a simple operating guide on the in-room memo pad to assist with adjusting the temperature; however, we understand it may not always be immediately noticeable. Your feedback highlights the importance of clearer and more proactive guidance, and we will continue refining this to ensure a more intuitive and comfortable experience for our guests. Your voice helps us become a better hotel every day 😊 Your voice remains an important part of our journey toward continuous improvement. We truly hope to have the pleasure of welcoming you back again in the future under more comfortable circumstances. Until then, we wish you a very Happy New Year filled with health, happiness, and wonderful travels. Warm regards, Hasmin Hwang General Manager

Customer review rating 4.0/5

Lucas J. L. A. Families - Confirmed reviews ALL

I would have given a rating of 10 because of 3 front desk staff whom we found to be helpful and genuinely friendly. The male staff who checked us in was very friendly. Another was helpful when my 14yo son requested for an adaptor. On the day we checked out, I dropped a glove at the lobby and when i went back to look for it, a female front desk staff noticed it right away and presented it to me (with a warm smile) without waiting for me to ask. It was a good end to our stay which otherwise would have given us a so-so impression because of a male staff who was cold and dismissive. When we were booking a transport to take us to the airport, we asked him for the hotel address and he coldly pointed to the hotel name card on the desk without uttering a word. And when we thanked him, he ignored us and looked the other way! No smile or a semblance of welcome whatsoever. I urge you to review the CCTV so you can do more training on guest service. It only takes 1 bad experience to ruin the otherwise good/excellent work of other staff.

Dear, Valued Guest Thank you very much for taking the time to share your experience with us. We were truly happy to read that several of our Front Desk team members left you with such positive impressions. The colleague who welcomed you at check-in, the staff member who helped your son with an adaptor, and especially the team member who noticed your glove at the lobby and returned it to you with a warm smile—all of these moments reflect the kind of hospitality we aim to provide. We will be sure to pass along your kind words to them, as they will mean a great deal. At the same time, we are genuinely sorry to hear about the interaction you had with the other staff member. The response you described when asking for the hotel address was clearly disappointing and not in line with the level of courtesy we expect from our team. We completely understand how one cold or dismissive moment can overshadow an otherwise good stay, and we truly regret that this happened. Your feedback has been shared with the Front Office team so we can reflect on this and reinforce the importance of consistent, welcoming service in every interaction. We appreciate you bringing this to our attention, as it helps us improve and do better. Thank you again for both recognizing the staff who made your stay better and for being honest about where we fell short. We hope to have the opportunity to welcome you back and provide a much more consistently positive experience next time. Ashely, Park Room Division Manager

Customer review rating 5.0/5

Guzel G. Families - Confirmed reviews ALL

Great personal, all are ready to help, to answer any questions, comfortable room.

Dear, Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, the hotel close to Palaces and Myeong-dong. We sincerely appreciate your stay with us and hope you had a memorable time during your stay. Your valuable experience shared with us will be a great encouragement to all of us Heartists, and we promise to deliver even better service. We look forward to having the opportunity to welcome you again on your next trip. Thank you and hope you have a pleasant day! Ashley Park Room Division Manager

Customer review rating 4.0/5

Melissa J. Business - Confirmed reviews ALL

Good location and very friendly staff. But the loudness from other rooms was very noticeable. Maybe the walls are too thin.

Dear, Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, the hotel close to Palaces and Myeong-dong. We sincerely appreciate your stay with us and hope you had a memorable time during your stay. Your valuable experience shared with us will be a great encouragement to all of us Heartists, and we promise to deliver even better service. We look forward to having the opportunity to welcome you again on your next trip. Thank you and hope you have a pleasant day! Ashley Park Room Division Manager

Customer review rating 4.0/5

Sin Y. H. Families - Confirmed reviews ALL

A caring hotel ! 2nd times stay !

Dear, Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, the hotel close to Palaces and Myeong-dong. We sincerely appreciate your stay with us and hope you had a memorable time during your stay. Your valuable experience shared with us will be a great encouragement to all of us Heartists, and we promise to deliver even better service. We look forward to having the opportunity to welcome you again on your next trip. Thank you and hope you have a pleasant day! Ashley Park Room Division Manager

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Other web-users rate our hotel

  • 1,618 reviews 9.7/10 Location
  • 1,346 reviews 6.7/10 Room
  • 1,253 reviews 9/10 Service
  • 36 reviews 6.7/10 WiFi
  • 590 reviews 8.1/10 Cleanliness
  • 295 reviews 7.3/10 Amenities
  • 295 reviews 6.5/10 Breakfast
  • 148 reviews 7.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.