ibis Zurich Messe Airport 3 stars

Dear Ms. E., We are grateful for the time you took to review your recent stay. We do our best to ensure that every guest feels welcome and satisfied during their stay, and our team members will always go that extra mile to meet your expectations! Your mention of our quality service will inspire us all to continue with our efforts to uphold our high standards. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Maria Tanousi, Front office Manager

Dear Guest, Thank you for taking the time to share your review. We are delighted that you found the overall stay satisfactory and the pricing to be reasonable. Our team strives to provide value and comfort to our guests, and your acknowledgment is truly appreciated. However, we regret to hear that the cleanliness of the carpet and the condition of the wall in your room did not meet your expectations. We understand that these are crucial aspects of a comfortable stay, and we apologize for any inconvenience caused. We take your comments seriously and are continually working towards maintaining our high standards of cleanliness and upkeep to ensure a pleasant stay for all our guests. Nonetheless, we are pleased that the aspects of your visit were up to your satisfaction. Our prime location offers convenience for both business and leisure travelers, and we hope you had the opportunity to explore the vibrant city of Zurich during your time with us. We hope we will have the opportunity to see you again in the future. Best regards, Roberto Pischedda, Front Office Supervisor

Dear Guest, Thank you for taking the time to share your review. We regret to hear that the temperature in your room was not to your comfort. Our guests' comfort is a priority, and we apologize for any inconvenience this may have caused during your stay. Additionally, we are concerned about your note regarding the bathroom's cleanliness and want to assure you that this is not indicative of our high standards. We will certainly look into this matter to ensure that it does not happen again. Regarding the restaurant's menu, it's disappointing to learn that we were unable to satisfy your craving for chocolate cake. We value the culinary experience of our guests and will take your comments into consideration as we update our menu offerings. We hope you were able to enjoy our strategic location between the Congress Area and the Airport, offering easy access to and from various points of interest in Zurich. We hope we will have the opportunity to see you again in the future. Best regards, Maria Tanousi, Front office Manager

Dear Guest, Thank you for your feedback, Upon reviewing your comments, we understand that your experience did not meet the high standards we aim to provide. We regret to hear that the room temperature was not to your comfort; our air conditioning systems are designed to ensure a pleasant atmosphere and we apologize if this was not achieved. Moreover, we acknowledge your remarks regarding the room amenities. While our rooms are equipped with tea and coffee-making facilities, we apologize if other amenities you expected were not present. In regards to the room and bathroom size, our hotel offers a variety of rooms and we strive to deliver efficient space management in line with the modern design of our interiors. We are sorry if the dimensions were not as you anticipated. Lastly, we take note of your preference for more robust hairdryers and will consider this in our ongoing efforts to improve guest satisfaction. We hope to welcome you again in the future. Best wishes, Maria Tanousi, Front office Manager

Dear M., Thank you for taking the time to share your review. We are truly glad to hear about the positive impressions you had regarding our hotel and the service provided by our staff. However, we are sorry to learn about the difficulties you encountered with the shuttle bus service. We understand how this can impact your overall experience, and we apologize for any inconvenience caused. Your comfort and satisfaction are of utmost importance to us, and your feedback is invaluable in helping us improve our services. Nonetheless, we hope you found our location convenient for your travel needs and enjoyed the proximity to the airport and public transport options. We hope we will have the opportunity to see you again in the future. Best regards, Maria Tanousi, Front office Manager