*Based on the Status points scale that applies for each euro spent during an eligible stay with a participating brand (excluding Mama Shelter, Adagio, Adagio Access, ibis and ibis Styles). €10 in eligible expenses = 25 Status points. To see the points scales used for other brands, click here
HAVE A QUESTION? A dedicated support area and customer care are here to help.
As of your first reservation, receive a discount of 2% to 10% off the public rate of your room by booking via our sites and our application, please click here to find out the list of participating hotels.
Enjoy exclusive rates 48 hours before everyone else, twice a year.
Does not apply to Adagio and Adagio Access.
For resort hotels and at Thalassa sea & spa, guaranteed room availability is only applicable to stays of at least 7 nights.
Silver members benefit from priority waitlist at Swissôtel when their preferred booking date is full.
Be elite. Get a guaranteed upgrade to a suite for one night with the Suite Night Upgrade. Get two Suite Night Upgrades as soon as you reach Platinum status, and earn even more with your Status points. The more you stay, the more you earn.
Enjoy the services of a Personal Assistant, 24 hours a day, 7 days a week, at home or away. You will benefit from a single point of contact for all your travel needs and much more. Whether you require a new reservation, assistance with a stay or concierge services, you can reach a Personal Assistant on a private number and e-mail address. Ask for anything, any time.
Online check-in/fast check-out services: less to do, more time for you.
Platinum members enjoy free premium Wi-Fi in hotels that offer this service.
Local calls are complimentary for members at Fairmont and Swissôtel hotels. No service charges will apply to toll-free calls at Fairmont.
Only at Swissôtel & Fairmont hotels.
Digital or paper delivery of a local or national newspaper is offered to members of ALL at any Fairmont or Swissôtel hotel.
Complimentary access to the health club & sport facilities (if charged and existing at the hotel).
Fit Gear is available to all members of ALL at Fairmont hotels and is complimentary for Silver, Gold, Platinum and Diamond level members. There is a small service charge for Classic level members. Whether you’ve forgotten your fitness gear, prefer a lean carry-on to save time at the airport, or just want a private workout in your room, staying fit at Fairmont is just a phone call away. Fairmont's Fit Gear provides Reebok workout apparel, footwear, and a yoga mat with stretch band, all which can be delivered directly to your room upon request.
Complimentary access to BMW bike at Fairmont hotels: stay fit while exploring your destination with access to BMW bikes available at select Fairmont locations.
Escape to one of Fairmont’s award-winning spas and receive 10% off treatments and products at Fairmont.
Gold members and above are invited to experience vitality at one of Swissôtel’s spa and sports facilities, with 20% off treatments.
Platinum members and above can enjoy a uniquely invigorating experience at Raffles spas and Thalassa sea & spa institutes, with 10% off treatments.
Please note that this discount is only available in spas owned and managed by the hotels.
Whether you’re looking for a special gift or a little treat for yourself, the Fairmont or Raffles stores might just have the answer.
Not valid at Fairmontstore.com
At Fairmont, Classic members can access the Priority Welcome private desk, regardless of whether they have completed their online check-in.
Enjoy one complimentary welcome drink per stay.
Any consecutive stays (check-out and check-in on the same day) in the same hotel will be considered as one stay.
Different beverages are offered, depending on the hotel brand (further details at the hotel).
Members will receive daily turndown service for the duration of their stay.
For Silver & Gold members: at MGallery.
For Platinum & Diamond members: at Sofitel Legend, Fairmont, SO/, Sofitel and MGallery.
Except BreakFree, ibis, ibis Styles, Adagio Access, greet, JO&JOE.
To recognise your loyalty, we will upgrade you to the next room category, if available at the time of check-in, excluding villas, one of a kind suites, specialty suites and presidential suites.
If not available, the hotel will seek to allocate you a better room in your current room category i.e. a higher floor, more desirable view, corner room or better amenities.
At Fairmont hotels, upgrade is not applicable to the Fairmont Gold Floor. Raffles upgrades are up to the Junior Suite category.
This upgrade does not apply to ibis, ibis Styles, Adagio Access brands or any hotel without different room types.
Enjoy complimentary breakfast at weekends when you book a stay through direct channels: all.accor.com, the Accor All app, our Call Centers or the hotel. Regular breakfast will be served free of charge to all guests staying in the member’s room (excluding room service and gratuities). Hotels that do not have a restaurant or only offer rates where breakfast is already included do not participate in this offer. In Asia Pacific, enjoy complimentary breakfast throughout the week in hotels and resorts. Hotels with an Executive Lounge offer breakfast to Platinum members and above in their Executive Lounge. For hotels without an Executive Lounge, breakfast is available to Platinum members and above at the hotel's restaurant. Access to Fairmont Hotels' Gold Lounge is not included. Check the list of participating hotels here.
Enjoy complimentary access to the Executive Lounge, if available at the hotel. View the list.
Available for you and registered guests staying in your room.
Not applicable to the Fairmont Gold Lounge.
Only at MGallery hotels throughout the stay
Only at Pullman hotels - one piece per stay
10% discount at Mercure restaurants (if the member is staying at the hotel)
Priority reservations at Raffles restaurants with 24hrs notice.
Valid during member's stay for a maximum of four people, not including breakfast. Not available in France, Italy, Spain, Portugal and Asia Pacific.
10 vouchers worth 10€ each credited to your account once you've reached 26 000 Status points during the year. Treat yourself to a meal or relaxing spa treatment (depending on hotel facilities). Vouchers can be used if you are staying at the hotel and shall be redeemed at the reception desk.
Access to Accor lounge bar
Book the best seat
Up to 15% discount with our car rental partners
Preferential rates at more than 1,000 airport lounges worldwide
As a ALL member, enjoy a discount of up to 15% (percentage varies according to your ALL status). Plus earn up to 1,500 Rewards points.
Whether you're travelling with excess luggage, bikes, golf clubs, skis or snowboards, Luggage Free will handle the heavy lifting so you can travel with ease!
As a ALL member, benefit from a discount on your first order and up to 11% off on following shipments (percentage varies according to your ALL status). Plus earn three Rewards points per euro spent.
Discover all your options and exclusive benefits with our lifestyle and travel partners: air-miles transfers from airline partners, discounts, offers and many, many more.
Got points to spare? Give Rewards points as a gift to up to 5 ALL members of your choice. Limited to 12 transfers per year. Transfers may only be made via your Personal Assistant.