Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,232 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,232 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2024

Well located poor customer service

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is located in a great spot close to shopping, restaurants and within walking distance to the heart of Melbourne. However, the customer service at the hotel is lacking in all areas.

Dear Guest, Thank you for taking the time to review your visit. It is heartening to hear your appreciation for our hotel's prime location, which offers convenience and connection to Melbourne's various attractions. We are equally pleased that our commitment to cleanliness and sustainable development initiatives met your expectations, reflecting our dedication to providing a comfortable and environmentally considerate experience. However, we regret to hear that our room service and restaurant service did not live up to the high standards we strive for. Our team works diligently to ensure timely and accurate service, and we are truly sorry if this was not your experience. We are also disappointed to learn that the customer service you received was not reflective of the friendly and helpful spirit we pride ourselves on. We always aim to deliver a seamless and enjoyable experience for our guests, and it seems we fell short in this instance. We are encouraged by your positive rating of our loyalty programme and hope that the benefits and rewards offered continue to add value to your stays with us. Your feedback is instrumental in our efforts to improve and we are grateful for your candidness on these matters. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Novotel Melbourne South Wharf Team

Dissapointing Novotel Experience

Customer review rating 1.5/5

Pablo Z. Couples - Confirmed reviews ALL

Breakfast is a busy time, however its not ok for team members to be rude. We took advantage of the "eggs your way" and ordered two serves of fried eggs. What was served was undercooked and clearly the eggs had not set. We brought this to the attention of the waiter, the response was "what did you say? A few minuets later, the same waiter returned and slammed the plate o destroyed fried eggs in front of me. Day was was not better, the cooked selection of buffet breakfast was cold and tasteless. It's disappointing that both restaurant experiences were poor. The barista was amazing, friendly and made an excellent coffe for us both. Feedback on the room, not sure how old the couch is, however, it was filthy dirty with hair and who knows what else on it.

Dear Pablo, Thank you for taking the time to review your stay. It is heartening to hear that the ease of booking through our app met your expectations and that your status as a Platinum member of our loyalty programme adds value to your experience. However, we regret to hear that the waiting time upon your arrival was longer than anticipated. We strive to provide a swift and seamless check-in process, and it seems we fell short on this occasion. Regarding the discomfort caused by the smell in the room, we take such matters seriously, though our stringent cleanliness protocols are designed to ensure a fresh and welcoming environment for all our guests. It is also disappointing to learn of your experience during breakfast and at our restaurant, as our culinary team takes pride in providing high-quality meals and service. We regret that our offerings did not meet your expectations, and we will certainly take your feedback into account. Additionally, the concerns raised about the accuracy of your invoice are being addressed to ensure transparency and correctness in all our guest transactions. On a positive note, we are delighted to know that our barista provided you with excellent service and a friendly encounter, which we hope brought some comfort to your experience. It is also encouraging to hear that our commitment to sustainable development initiatives is noticed, as we continually work towards environmental stewardship. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Novotel Melbourne South Wharf Team

Nice but a little overpriced

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Room was lovely and clean. Remote control for the tv didnt work and the air conditioning/heating air flow couldnt be changed more than just a temperature. The door signs could have some explanation if the hotel is trying something different than please clean / do not disturb! Overall a great location for that area, lovely amenities but not as good value for money as adjacent hotel

Dear Guest, Thank you for reviewing your recent experience. We are pleased to hear that you found our rooms to be clean and well-presented, as we pride ourselves on maintaining impeccable standards of cleanliness. However, we regret to hear about the issues you faced with the TV remote and the air conditioning system. Please rest assured that we have a dedicated maintenance team to address such matters promptly, and we are sorry if this caused any inconvenience during your stay. We appreciate your suggestions regarding more personalized air conditioning settings and will take them into consideration for future improvements. As for the express checkout, we aim to make the departure process as smooth as possible for our guests and will review our communication to ensure clarity on this service. Despite these concerns, we are glad you enjoyed the prime location of our hotel and the amenities provided. We continually strive to offer a memorable experience and great value, and your feedback is instrumental in helping us achieve that goal. We hope to welcome you back. All the best. Novotel Melbourne South Wharf Team

Great stay

Customer review rating 4.5/5

Dr S. L. Couples - Confirmed reviews ALL

Warm and friendly staff with lovely spacious rooms next to strategic shopping location … what more can you desire ?

Dear l., Thank you for taking the time to review your stay. We're absolutely delighted to hear that our warm and friendly staff, along with the spaciousness of our rooms, contributed to a great stay for you. It's also wonderful that our strategic location next to the DFO Shopping Centre added to the convenience and enjoyment of your visit. We take note of your comment regarding the need for greater variety; rest assured, we constantly strive to enhance our offerings to meet the diverse preferences of our guests. Your feedback on this matter is truly invaluable. Additionally, we understand the importance of proactive and friendly service at all times, and we regret if any interaction with our front reservation staff did not meet your expectations. We will certainly reflect on this to ensure all guests feel the warm welcome we pride ourselves on. Your high regard for our cleanliness standards and our commitment to sustainable development is much appreciated. At Novotel Melbourne South Wharf, we are dedicated to maintaining a clean environment and implementing eco-friendly practices, as these are priorities that benefit everyone. Thank you once again for choosing to stay with us and for being a valued member of ALL – Accor Live Limitless loyalty programme. We are looking forward to welcoming you again. All the best! Novotel Melbourne South Wharf Team

very friendly staff, great location, comfy beds, will stay again,

Customer review rating 4.5/5

Alasdair C. Families - Confirmed reviews ALL

very friendly staff, great location, comfy beds, will stay again.

Dear Alasdair, Thank you for taking the time to review your stay. It is heartening to learn that our staff's friendliness made a lasting impression and that our prime location contributed positively to your experience. We are also glad to know that our beds provided the comfort you desired, ensuring a restful night's sleep. We regret to hear about the external window's cleanliness not meeting your expectations. Please rest assured that we are committed to maintaining impeccable standards of upkeep and will attend to this detail. Your remarks on our easy-to-navigate app and smooth check-out process are much valued, and we are proud to have the concierge team recognized for their special contribution to your satisfaction. Their dedication to guest service is a cornerstone of our hospitality ethos. We are looking forward to welcoming you again. All the best! Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,164 reviews 9.2/10 Location
  • 2,871 reviews 8.3/10 Room
  • 2,532 reviews 8.6/10 Service
  • 32 reviews 7.4/10 WiFi
  • 1,123 reviews 8.7/10 Cleanliness
  • 638 reviews 6.4/10 Breakfast
  • 470 reviews 5.5/10 Value
  • 443 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.