ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,130 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,130 reviews

TripAdvisor Rating  3.5/5  478 reviews

Good Stay

Customer review rating 5.0/5

T. H. W. Couples - Confirmed reviews ALL

Location of this hotel is very strategic, walking distance to KLCC.

Dear Hong W. T., We very much appreciate your comments regarding your stay at the ibis Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sir, would like to clarify is the loyalty counter in que upon arrival with other Accor guest. Sincerely, Vivian Chu Hotel Manager

Good location

Customer review rating 4.0/5

Vivi Couples - Confirmed reviews ALL

Easy to get around Kuala Lumpur. Convenience store within walking distance.

Dear Weijia L., We very much appreciate your comments regarding your stay at the ibis Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivian Chu Hotel Manager

Customer review rating 0.5/5

Varsh Couples - Confirmed reviews ALL

The staff from reception including the supervisor and manager needs massive training upliftment. Essentially I asked them that I have a document that needs to be printed which has my confidential info on it so I prefer doing it within the hotel and if it’s ok for them to print it? Yes mam we can surely do it, please send us the document. Once I did, I am standing there for like 15mins with no updates. I enquired and they are like we are speaking to our supervisor. For a printout ? No stress. Another 15mins and kid you not the 2 people from reception, their supervisor and apparently 2 managers (ladies) who sit on the Accor Club reception desk are all discussing the printout. Again, no communication with me. I had to go and ask them if there’s an issue and they are like no there are a lot of pages. Obviously I answered that this is the first thing I told you guys, that there are 59pages to be printed but you can print them on both sides. Why would you make me wait 30+mins if you couldn’t do it or even if you wanted to charge me (this is something you tell me upfront) When I asked the manager how much, shes spending another 5mins discussing with the other ladies. I understand it’s a hotel and not a printing service however my point is it shouldn’t take 5 people job’s time invested in simple askings like these. It’s a very yes / no type of situation. Plus - there’s no apology, they felt it’s their right to waste people’s time (including theirs with 30mins long discussion) just because you have asked for something. I have never had an issue at any Accor hotel before - went to Pavilion where we stayed the night before. Got it printed, scanned within 5mins (for no charge)

Dear Varsha S., Thank you for taking the time to tell us about your experience at the ibis Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regret to inform that we don't business centre at Ibis Hotel, hotel business centre is meant for reward program member Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivian Chu Hotel Manager

Well located

Customer review rating 4.0/5

Mike H. Families - Confirmed reviews ALL

The room was nice and cosy but TV channels were not available and toilet needs to be freshened to avoid any odors.

Dear Michael H., First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager

Overall experience was good

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Located close to the famous Petronas Towers & public transport. Room was good, only thing to fault was low water pressure for toilet flush. Service was good and only fault was confusion over unclear process for getting laundry done.

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Other web-users rate our hotel

  • 3,309 reviews 8.9/10 Location
  • 3,686 reviews 7.2/10 Room
  • 2,695 reviews 6.7/10 Service
  • 169 reviews 5.4/10 WiFi
  • 1,849 reviews 7.2/10 Cleanliness
  • 1,203 reviews 6.7/10 Breakfast
  • 774 reviews 6/10 Pool
  • 692 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.