ibis Rotherham East - (M18 - M1) 2 stars

Customer review rating (ALL Rating) 4.1/5 147 reviews

Best price
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ibis Rotherham East - (M18 - M1) - Image 1
ibis Rotherham East - (M18 - M1) - Image 2
ibis Rotherham East - (M18 - M1) - Image 3
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Moorhead way, Bramley, na, S66 1YY ROTHERHAM, United Kingdom

Description

Hotel extras

  • Free on-site parking for all hotel guests

  • Pet-friendly hotel, with on-site facilities

  • 4 fully-equipped meeting rooms which accommodates 30 guests

  • Fogg's Restaurant serves a choice of international cuisine

  • Electric Car charging points

Our accommodation(s)

Hotel location

ibis Rotherham East - (M18 - M1)

Moorhead way, Bramley, na
S66 1YY ROTHERHAM
United Kingdom

GPS:53.4226, -1.25433

Telephone
Fax +44 1709 730444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  147 reviews

TripAdvisor Rating  4.0/5  752 reviews

Avoid if you are disabled!

TripAdvisor rating 1.0/5

Curiosity21238826295 TripAdvisor review

Avoid if you are disabled. My niece was told she was not allowed to have her mobility aid in her room and as a result was unable to leave her room. Her assistance dog was forbidden from being in the areas where food was served despite assistance dogs being legally allowed to accompany their users! The staff member's attitude was shocking. Rude, dismissive and unhelpful. My niece was left feeling humiliated and vulnerable. It was truly shocking. I would give minus stars if it was possible. Urgent staff training on disability discrimination is needed here.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very comfortable very clean ,staff very sociable all in all perfik

Short Stay

Customer review rating 3.5/5

Anon Solo - Confirmed reviews ALL

I arrived at the same time as a large sports team so waited patiently to check in. When they were sorted Carole kindly looked after me and took time to check me in despite it being 20 minutes after she should have finished her shift. Unfortunately there was a lot of people in the hotel and it was very noisy during the early hours of the morning-I mentioned this on checking out early than anticipated and Carole was very apologetic and kindly refunded the night I wasn’t using. I was very impressed with the reception staff and the room was clean and tidy.

Poor customer service / can't be bothered attitude

TripAdvisor rating 1.0/5

Blackchicken14 Couples - TripAdvisor review

On arrival we were given 2 key cards. None worked, so we had to go back down to reception. They returned with us to show us how it worked. It took 6 attempts for them to be able to enter the room. Clearly there was a problem with the key card system for the room, but it hadn't been fixed. The wash room smelled strongly of sewage. It was clean but the smell was coming from somewhere and was very unpleasant. We ordered drinks and were informed that the bar closed at 11.30pm, so may not be open on our return. We asked if we would be able to buy water after the bar had closed. We were informed that we wouldn't due to 'licensing laws.' That is untrue, as licensing legislation deals with the sale of alcohol, not water and soft drinks. It may be that it was because the tills were closed at that point, but if that is the case they should just state this. The staff member did say however that whoever was on reception would be able to give us a jug of iced water. Of course, when we returned after attending our function and asked for a jug of water, explaining what we had been told, the person on reception looked blankly at us and said that they could not do this for us. Finally, at around 9.30am we were woken by house keeping trying to enter our room, with the broken key card entry, eventually getting in after several attempts to find us still in bed. We did not have a 'do not disturb' sign to put on our door. Overall the hotel was clean, but it fell down on the poor customer service on every occasion, with a 'can't be bothered' attitude and everything was too much trouble. Disappointing ☹️

Not great and very expensive for a budget hot

Customer review rating 2.5/5

Steve Couples - Confirmed reviews ALL

The room we were given was dirty, dusty and the carpet looked like a herd of cattle had been in the room, complained at reception and was given a newly refurbished room which was very nice and clean, on a plus side the receptionists were very nice and apologetic and handled the situation well, I would book again at the hotel but only if I could be guaranteed a refurbished room and the price was more competitive

Thank you for taking the time to provide feedback on your recent stay at our hotel. I'm sorry to hear about the initial condition of your room, but relieved that we were able to address the situation promptly by moving you to a newly refurbished room. It's important to us that all our rooms meet a high standard of cleanliness and comfort, and it's clear that we fell short upon your arrival. I appreciate your kind words about our reception team and how they handled the situation. We strive to respond to our guests' needs quickly and effectively, and I'm glad to hear that their efforts helped to rectify the issue. Regarding your concerns about pricing, we continuously review our rates to ensure they are competitive and reflective of the value we offer. Your feedback is invaluable as it helps us balance quality and affordability. We would love to welcome you back and ensure that you stay in one of our refurbished rooms at a price that you find reasonable. Please feel free to reach out to us directly when planning your next visit, so we can make the necessary arrangements to meet your expectations. Warm regards, Karina - General Manager

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Other web-users rate our hotel

  • 47 reviews 9.4/10 Location
  • 140 reviews 5.9/10 Room
  • 154 reviews 9.3/10 Service
  • 68 reviews 4.4/10 Cleanliness
  • 46 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.