BreakFree Moroccan Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 410 reviews

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14 View Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • We offer an outdoor and indoor pool, choose either to swim & splash around in during your stay

  • Conveniently located within walking distance to Surfers Paradise hotspot, Cavill Avenue

  • Driving to us? We offer secure, onsite parking (subject to availability)

  • Enjoy our onsite sauna and spa for pure relaxation during your stay

  • Cook up a storm using our BBQ facilities and enjoy dinner by the pool in true holiday style

Our accommodation(s)

Hotel location

BreakFree Moroccan Surfers Paradise

14 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.998124, 153.429914

Telephone
Fax +61 7 5526 9700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center

2 pools

Splash around in the indoor heated pool, or outdoor resort pool. Alternatively, relax in our heated spa baths and soak up the sun on our sun lounges. With all the options available to you, we ensure you will enjoy your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  410 reviews

TripAdvisor Rating  3.5/5  966 reviews

Bed was comfy but furnishings were a little tired tho.

Customer review rating 4.0/5

Nathan D. Couples - Confirmed reviews ALL

Nice place to stay. Great location. We stayed in 2011 and 2012 and came back this year. The few requests we made were accommodated without a fuss.

Dear NATHAN D., We very much appreciate your comments regarding your stay at the BreakFree Moroccan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Apartment was a let down

Customer review rating 2.0/5

Robert Families - Confirmed reviews ALL

The location for a young family was great. Walking distance to Cavill Ave and transport was very easy. Great restaurants around. Views were fantastic, even just on the 4th floor. The location and views could not be faulted at all. And the late check-in process was relatively easy. However, the state of the apartment was very dusty upon arrival. The floors weren't vacuumed. The kitchen is very dated with appliances that were not easy to use. The cutlery looked dirty before even using it. There was a very small air-conditioning until, located in the dining room which didnt not do anything to cool the apartment. And one in the master bedroom. The kids rooms, 1 had a ceiling fan, the other had a pedestal fan and there was no PowerPoint for it. I had to ask reception for an extension cord. The TV didn't have all of its functions. Which for the kids in the morning made things very difficult. The room had a foxtel unit, and we eventually got the foxtel code off reception, but then was told that the foxtel was out in the building. The toilet roll holder in the ensuite was falling out of the wall, barely hanging in the wall. There were 2 door handles that were coming apart from the door also. The water pressure and shower heads weren't a nice experience. In the ensuite, turning the shower off, the pipes would rattle in the walls. On the second day, one of our children had closed the door to the bathroom, and the door got stuck. The door couldn't be opened and we had to request reception to come up to send maintenance up to fix it. When I first went down to reception to mention some of these faults with the room we were staying at, the receptionist made a really unsettling alarming comment that was, "oh yes, we are well aware of the things wrong with room ____". The front door handle was tricky at times to use, the key would need multiple attempts to turn. My wife had thought she had locked it multiple times when we were out, and coming back to find that it was unlocked. The outdoor pool of the esplanade tower we found was dirty. With a lot of the surrounding plants and bugs had been left in the pool, however, the indoor pool was very nice to use, and was vacant most of the time. Though, trying to use the sauna, there were pieces of the woodwork missing and didn't hold in the heat or steam. I would also say that the room we were given wasn't the smartest selection for a family with young kids. The shutters on the kids bedrooms still let a lot of light through. And there was a lot of glass furniture that wasn't designed with children in mind (coffee table, dining table, side table and 2 hall tables). However, the worst part of the apartment were the couches. They were unusable. The cushions were sinking into the back of the couch to the point that when sitting down, you were almost folded in half. Unless I used all the 2 pillows to sit ontop of while sitting on the couch, they were incredibly uncomfortable. While the location and views can't be beaten, the apartment itself had a lot to be desired.

Well located

Customer review rating 3.5/5

Sue Couples - Confirmed reviews ALL

The room was good but it was dusty and the showers had black and orange mould in them not good for a asthma guest..

Dear SUE L., We very much appreciate your comments regarding your stay at the BreakFree Moroccan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel Stay

Customer review rating 2.0/5

Karen L. Families - Confirmed reviews ALL

Hi, thank you for the opportunity to review my stay, I want to commend you on the following good things. Communication before arriving Property Location and view. Service at the front desk was very welcoming :-) But as with anything, I think you need to improve the following: The state of the hotel and rooms, it looks very tired and requires a touch-up. There was a broken chair on my balcony, the carpet needs replacing, and the beds need changing. Your $200 bond process - after 6 days this has still not been refunded which is very worrying, I know from my experience from working in hotels that a receptionist can refund this on the spot by removing the hold on the CC Machine. This point alone will determine whether I use BreakFree again on my next trip Thank you Karen

Dear Karen L.*, Thank you for taking the time to tell us about your experience at the BreakFree Moroccan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is standard hotel procedure to hold a pre-authorisation on a credit card or a cash bond. Once the bond is released from our end it is up to your banking institution to release it from their end. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located but room old

Customer review rating 2.0/5

Giuseppe C. Couples - Confirmed reviews ALL

Room was under par. Carpets totally stained, cupboards in kitchen not closing properly. Washing machine did not function correctly would not finish cycle. Internet was intermittent had to join Accor to get a modem. Not all TV channels advertised were available . When reporting this was told they would get building maintenance on to it but we got no feedback at all.

Dear Giuseppe C., Thank you for taking the time to tell us about your experience at the BreakFree Moroccan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for joining our Accor membership, you will now have extra benefits such as internet when you book with the right channels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.