BreakFree Cosmopolitan Surfers Paradise 3 stars

The room was very dirty and out dated. We paid full price and couldn't use all the facilities

the hotel was close to everything but a bit noisy

It was a good experience apart from a few things. 1. There were only 2 towels in the apartment when we had booked for 4, and when I rang reception I got no answer. After trying multiple times with no answer I went down and got them myself. 2. There was no tea towel or dishwashing liquid/powder in the kitchen. When I went to reception to ask for it I was asked “are you sure there wasn’t any” in a accusatory tone, as if I had made the mistake. 3. There was not enough toilet paper. When asking for more as there was only 1 roll in the apartment I was told “we might have some more” and was given one roll. In the end I went and bought my own because I really didn’t want to have to travel down to reception every time we needed something because nobody answers the phone. 4. The curtains in the 2nd bedroom did not fully cover the windows. The sunrises directly into that room in the morning and I was awoken at 5am by the sunlight. 2 walls in the room are entirely windows and the curtains don’t cover either of them enough. Either bad measuring or someone is trying to cut costs.

This was our 8th time staying at Cosmopolitan and once again it was a great stay. It is so close to all amenities, tram station, shops, eateries and friendly, helpful staff. We would only consider staying elsewhere if we could not get into Cosmopolitan. We look forward to our next stay there.

You need new cleaning staff. Shower had a lot of scum, about a years worth of crumbs and gunk down the side of the couch cushions, no wifi was a let down. Beds were comfy, great location and good parking.

We were on level 12 and it was extremely noisy with music all night and construction all day. We were meant to stay two nights but did not sleep the first night from the noise so we moved hotels for the second night.

Every thing old such as sofa Kitchen appliances is not complete. I bought some stock for cooking

Had a lovely relaxing break. Staff very thoughtful and helpful. Nothing too much trouble. Great location. So close to Woolworths and shopping centre. Very short walk to the beach. All units face the beach & Cavill Ave. Can only see beach from mid to higher levels.

Good stay, place has everything you need and staff are friendly, there are some cleaning issues with the place, big pile of rubbish outside beside heat pump, filters on heat pumps needed cleaned ASAP- these are very gross, windows very dirty on sliding doors and one sliding door very hard to open and close

We were so satisfied with our stay.. Location is excellent. It was so clean and service was good. Only thing we didn’t know where to leave our keys when we were leaving early morning as reception was closed. Thanks

Good location and very clean apartment and very well presented.

Weekend away with my husband and friends. Staff lovely, clean spacious rooms but they do need modernising. Great location and parking.

Reception helpful. Shower door fell off and cut my husbands foot. Air conditioner leaked even though we adhered to the temp recommendation We weren’t game to use dryer for fear of setting off fire alarm. No plug in kitchen sink so used the very ancient dish washer which washed poorly. Needs a good deep clean and update. We paid the same for our unit as our friends in the ne t unit. Theirs had been renovated and also had air conditioning in the bedroom

we had a really good experience was located in the heart and had everything surrounding it that you needed. for us it was in a great position for all the night clubs and the beach. will definitely be coming back very soon.

Well located, handy to everything, great that it comes with parking.