BreakFree Cosmopolitan Surfers Paradise 3 stars

Customer review rating (ALL Rating) 3.9/5 286 reviews

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3142 Surfers Paradise Blvd, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Located in the heart of the bustling beachfront town of Surfers Paradise

  • Access to bars, cafes, restaurants and nightclubs to serve up that real holiday experience

  • Our outdoor heated pool is the perfect place to unwind all year round

  • We provide complimentary on-site parking

  • Enjoy the benefits of sports with your family with our basketball court

Our accommodation(s)

Hotel location

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217 SURFERS PARADISE
Australia

GPS:-28.002386, 153.428329

Telephone
Fax +61 7 5570 2389

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  286 reviews

TripAdvisor Rating  3.5/5  559 reviews

Poor stay

Customer review rating 0.5/5

Hany E. Business - Confirmed reviews ALL

I recently stayed at the Freebreak Cosmopolitan, and my experience was disappointing. The room had broken furniture, and the air conditioning didn’t work, making the stay quite uncomfortable. I contacted the front desk, and although they assured me that maintenance would come by, no one ever showed up to address the issues. The hotel would benefit from better upkeep and responsiveness. Until these issues are resolved, I would not recommend staying here.

Dear HANY E., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 5.0/5

David B. Couples - Confirmed reviews ALL

Staff very helpfull.clean&comfortable.

Dear DAVID B., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Rach Couples - Confirmed reviews ALL

Great location but noisy through out the night due to night clubs. Room was great, nice and clean but unfortunately wasn’t ready till 3pm to check in. Would stay here again if in Goldy

Dear RACHEL K., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

i enjoyed the convenience of location

Customer review rating 4.0/5

Jeff F. Solo - Confirmed reviews ALL

Very good except spa wasnt working properly and asked it to be fixed but it never got hot

Dear Jeff F., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location central to Surfers Paradise

Customer review rating 3.0/5

Connie Business - Confirmed reviews ALL

A few downsides: the dishes and cutlery were dirty, requiring re-washing; no free wifi available on the first night as they are individual modems and there aren't sufficient modems to cover all bookings; the tap water was undrinkable; It was expected that we put all dishes in the dishwasher and remove our own rubbish. None of this I don't particularly mind but we weren't informed of all these things on booking, only just prior to check-out. I had to ask for more toilet paper and thankfully got there just in time before reception closed at 5pm. Also, the additional $8 card surcharge was not advised of at the time. On the Accor app, it stated I had paid my account in full but actually hadn't been charged when I queried it. And then an $8 charge on top, without any notification is fairly disappointing.

Dear SARAH P., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 230 reviews 9.3/10 Location
  • 279 reviews 4.7/10 Room
  • 147 reviews 6.9/10 Service
  • 47 reviews 1.9/10 WiFi
  • 139 reviews 3.1/10 Comfort
  • 125 reviews 2.6/10 Cleanliness
  • 25 reviews 5.9/10 Pool
  • 18 reviews 2.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.