BreakFree Cosmopolitan Surfers Paradise 3 stars

Customer review rating 4.2/5 252 reviews
BreakFree Cosmopolitan Surfers Paradise
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Hotel extras

  • Proximity to the City Centre

  • Walk to Beaches

  • Walking distance to shopping and restaurant areas

  • Heated Pool

  • Free On Site Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • GOLD COAST AIRPORTPaying
  • LaundryPaying
Leisure and activities
  • Outdoor heated pool
  • Thermal Spa
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Outdoor tennis court
Business services
  • Copy/print service available
Information message

In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience temporary closures or changes to operating times and/or services provided. Please contact our reception for further details.

Hotel location

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217
surfers paradise
australia

Tel: +611300092878

Fax: (+61)7/55702389

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-28.002386, 153.428329

Our accommodations

BreakFree Cosmopolitan offers apartment accommodation in the heart of Surfers Paradise, on Queensland's Gold Coast. Enjoy a spacious fully self-contained 1 and 2 Bedroom Deluxe Apartment with balconies, cable television, full kitchen and laundry facilities.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 70
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Deluxe

  • Max. number of persons: 3
  • Area: From 70
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Deluxe

  • Max. number of persons: 4
  • Area: From 70
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our guest reviews for
BreakFree Cosmopolitan Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

252 reviews

Another great stay

Customer review rating 4.2/5

Gail Couples - 18/03/2020 Confirmed reviews ALL

This was our 8th time staying at Cosmopolitan and once again it was a great stay. It is so close to all amenities, tram station, shops, eateries and friendly, helpful staff. We would only consider staying elsewhere if we could not get into Cosmopolitan. We look forward to our next stay there.

Dear Gail S., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.2/5

Roz Families - 17/03/2020 Confirmed reviews ALL

You need new cleaning staff. Shower had a lot of scum, about a years worth of crumbs and gunk down the side of the couch cushions, no wifi was a let down. Beds were comfy, great location and good parking.

Dear ROSALIND C., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Extremely noisy

Customer review rating 4.2/5

Dannika Couples - 17/03/2020 Confirmed reviews ALL

We were on level 12 and it was extremely noisy with music all night and construction all day. We were meant to stay two nights but did not sleep the first night from the noise so we moved hotels for the second night.

Dear Dannika K., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, old building

Customer review rating 4.2/5

Anonymous Families - 17/03/2020 Confirmed reviews ALL

Every thing old such as sofa Kitchen appliances is not complete. I bought some stock for cooking

Dear Yaser A., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

wonderful relaxing break at a great place in a great location.

Customer review rating 4.2/5

Jenny Couples - 16/03/2020 Confirmed reviews ALL

Had a lovely relaxing break. Staff very thoughtful and helpful. Nothing too much trouble. Great location. So close to Woolworths and shopping centre. Very short walk to the beach. All units face the beach & Cavill Ave. Can only see beach from mid to higher levels.

Dear Jenny J., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.2/5

Logan B. Couples - 10/03/2020 Confirmed reviews ALL

Good stay, place has everything you need and staff are friendly, there are some cleaning issues with the place, big pile of rubbish outside beside heat pump, filters on heat pumps needed cleaned ASAP- these are very gross, windows very dirty on sliding doors and one sliding door very hard to open and close

Dear LOGAN B., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent location

Customer review rating 4.2/5

Anonymous Families - 09/03/2020 Confirmed reviews ALL

We were so satisfied with our stay.. Location is excellent. It was so clean and service was good. Only thing we didn’t know where to leave our keys when we were leaving early morning as reception was closed. Thanks

Dear SUNGHEE S., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location.

Customer review rating 4.2/5

Riccardo P. Couples - 03/03/2020 Confirmed reviews ALL

Good location and very clean apartment and very well presented.

Dear Riccardo P., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location, clean, roomy but very outdated

Customer review rating 4.2/5

Melissa Friends - 02/03/2020 Confirmed reviews ALL

Weekend away with my husband and friends. Staff lovely, clean spacious rooms but they do need modernising. Great location and parking.

Dear Melissa Z., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location close to our conference but noisy

Customer review rating 4.2/5

D G. Business - 27/02/2020 Confirmed reviews ALL

Reception helpful. Shower door fell off and cut my husbands foot. Air conditioner leaked even though we adhered to the temp recommendation We weren’t game to use dryer for fear of setting off fire alarm. No plug in kitchen sink so used the very ancient dish washer which washed poorly. Needs a good deep clean and update. We paid the same for our unit as our friends in the ne t unit. Theirs had been renovated and also had air conditioning in the bedroom

Dear Donna, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt

really good location, nice rooms and views

Customer review rating 4.2/5

Kelsey B. Friends - 25/02/2020 Confirmed reviews ALL

we had a really good experience was located in the heart and had everything surrounding it that you needed. for us it was in a great position for all the night clubs and the beach. will definitely be coming back very soon.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Well Located

Customer review rating 4.2/5

Sandra Families - 24/02/2020 Confirmed reviews ALL

Well located, handy to everything, great that it comes with parking.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Decent Stay

Customer review rating 4.2/5

Cheyenne Friends - 22/02/2020 Confirmed reviews ALL

Staff were friendly and fixed an issue with our bathroom light promptly. Hotel was tidy and spacious enough for two people. Good tv channels, some Foxtel. Ac was good, however, made a lot of frequent noise. View was excellent but being so close to Cavill Mall, most nights were quite loud with party goers. Overall, the stay was great and would recommend!

Dear Cheyenne, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Well located

Customer review rating 4.2/5

Michelle Families - 22/02/2020 Confirmed reviews ALL

Rooms were a bit dirty had spider webs on the main room window didnt open in the main room. had to wash dishers as there were still coffee marks in the cups. had to pay for towels as there were only 2 in the room when we booked for 4 people

Dear Michelle J., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt

Excellent location very friendly staff

Customer review rating 4.2/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

Only complaint we had was the dishwasher when we went to use it was full of mould

Dear melissa s., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. I am sorry to hear about the condition the dishwasher was in for your arrival. I will pass your feedback onto the appropriate department to ensure that this is rectified. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.2/5

Amanda Families - 04/02/2020 Confirmed reviews ALL

The room looked fantastic and was very clean. Water pipes were noisy. They was a running water sound that happened from time to time in the bedroom that sounded like a few buckets of water were getting washed down the inside of the wall. (It didn’t happen late of a night which I was happy about). Also the toilet drain would make sounds also from time to time, I think this occurred when the above floor flushes. The room was very noisy of a night due to the street performance with the amplifiers. Most finished by 11pm which was still annoying but the base seems to travel right through the room. Friday and Saturday night was quite bad due to the performer who decided to have a drum solo from 12 to 1am. It a shame the place hasn’t got sound proof windows as it’s a fantastic location.

Dear Amanda, Thank you for taking the time to share your feedback! We hope to see you again. Regards, BreakFree Cosmopolitan

Great location and facilities

Customer review rating 4.2/5

Jen C. Families - 03/02/2020 Confirmed reviews ALL

We had a great stay in such an amazing location. Had everything at our fingertips and would def stay again

Thank you for your wonderful review and we look forward to having you stay with us again in the future!

well located

Customer review rating 4.2/5

Anonymous Solo - 30/01/2020 Confirmed reviews ALL

first night room flooded 1270 moved to room220 told i might have to move again and i did up to room 1273 had problems with ac in room 220 then no hot water in 1273 was fixed quickly 3nights 3 rooms had to pack and unpack3 times other than that staff was good got apolgy from manager not a good holiday

Dear Robert, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BreakFree Cosmopolitan

Needs some improvement

Customer review rating 4.2/5

Luke Families - 24/01/2020 Confirmed reviews ALL

After significant rain and a blocked drain outside (no fault of hotel) my room flooded. I ended up cleaning the room and drying the carpet myself, and then had to ask for extra towels for the clean up. Maybe next time a cleaner or staff assistance should be offered. Other than that one mishap the stay was good, amenities were good and experience was generally positive

Dear LUKE N., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kylie Batt

Great position, needs a renovation

Customer review rating 4.2/5

Sid C. Couples - 21/01/2020 Confirmed reviews ALL

Position is great, just some little touches might make things a bit better, like the hallways need a facelift, maybe some electronic key fobs on the doors, and the rubbish shoot has to go it leaves a very bad smell through out the hotel.

Dear Sayed, Thank you for taking the time to share your feedback. Your suggestions have been passed on to Management. Regards, Kate
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