BreakFree Cosmopolitan Surfers Paradise 3 stars

Customer review rating 4.2/5 296 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

BreakFree Cosmopolitan Surfers Paradise
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Room 1

Number of guests
Children's age
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Hotel extras

  • Proximity to the City Centre

  • Walk to Beaches

  • Walking distance to shopping and restaurant areas

  • Heated Pool

  • Free On Site Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • GOLD COAST AIRPORTPaying
  • LaundryPaying
Leisure and activities
  • Outdoor heated pool
  • Thermal Spa
  • Fitness centre
  • Sauna
  • Babysitting on requestPaying
  • Outdoor tennis court
Business services
  • Copy/print service availablePaying
Information message

Hotel location

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217
surfers paradise
australia

Tel: +611300092878

Fax: (+61)7/55702389

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-28.002386, 153.428329

Our accommodation(s)

BreakFree Cosmopolitan offers apartment accommodation in the heart of Surfers Paradise, on Queensland's Gold Coast. Enjoy a spacious fully self-contained 1 and 2 Bedroom Deluxe Apartment with balconies, cable television, full kitchen and laundry facilities.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Deluxe

  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Deluxe

  • Max. number of persons: 4
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
BreakFree Cosmopolitan Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

296 reviews

Great location and friendly staff

Customer review rating 4.2/5

James Couples - 26/11/2020 Confirmed reviews ALL

Nice clean room, excellent location and very friendly staff

Dear James, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Well located , spacious room

Customer review rating 4.2/5

Miranda Solo - 22/11/2020 Confirmed reviews ALL

Had never stayed beforehand will stay again .. great location right near walking distance of trams, restaurants and the beach , was a bit Noisy of a night but what do you expect being in the middle of surfers ‍♀️ great room for my needs Can’t wait to stay again

Dear Miranda, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Great Location

Customer review rating 4.2/5

Anonymous Couples - 17/11/2020 Confirmed reviews ALL

Breakfree Cosmopolitan is in the centre of Surfers Paradise. An easy walk to shops and beach. The pool was a perfect temperature and the spa is great as well. The room was a bit tired although some areas appeared relatively new.

Dear Kaylene, Thank you for your recent review. We are pleased to hear that you enjoyed your stay with us & look forward to welcoming you back in the future. Kind Regards Kylie Batt

Unhappy with stay not satisfactory

Customer review rating 4.2/5

Mrs K. T. Couples - 16/11/2020 Confirmed reviews ALL

I paid for a 2 bedroom apartment with sea views i had no wifi for in the room booked in , was than moved too a lower floor with no sea views. This is what I paid for. The first room wasn't clean carpets not vacuumed, air con status stated air-conditionor needed to be clean not healthy when I had to have surgery. Asked prior to surgery to be highly sanitary before arrival but was not , was told would have to pay extra to have the room cleaned. I was not impressed with my stay knowing I was recovering from surgery, to fix the problem I was given soft drink discounts for next stay. I will not be staying at any breakfree apartments ever again and as a customer paying to stay in these current times I expected at least breakfree to facilitate what I played for instead I e as down graded and played for something I didn't get , in fact I would.like a refund im a silver accor member and was promised all the above in my package and it wasn't delivered. This was the first time I have book in an apartment as a silver member for hotels ect.

Dear Kristy T., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, in our building some rooms don't receive wifi due to the construction of the building and our team offered you with another apartment so you could access wifi and I do apologise this causing an inconvenience to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Timur Mertalioglu General Manager

Great

Customer review rating 4.2/5

Paul R. Solo - 16/11/2020 Confirmed reviews ALL

Close to everything,nice an big rooms and very clean

Dear Paul, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Well Located, Great Price, Fantastic Stay

Customer review rating 4.2/5

Kerrie Families - 08/11/2020 Confirmed reviews ALL

The location is awesome, close to food, shopping and the beach. The accommodation was wonderful - really clean, lovely views and friendly staff. I would stay here again.

Dear Kerrie, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Well located and an excellent stay

Customer review rating 4.2/5

Anonymous Couples - 30/10/2020 Confirmed reviews ALL

Highly satisfied, all the staff are excellent, from the receptionist to the house keepers. We have nothing but praise for them all especially reception.

Dear Lottie, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Good location

Customer review rating 4.2/5

Steve A. D. Couples - 29/10/2020 Confirmed reviews ALL

Great staff, nice pool ,great location

Dear Thank you for your lovely review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Good

Customer review rating 4.2/5

Bradley P. Solo - 24/10/2020 Confirmed reviews ALL

Nice room but foxtel was not working i got free internet but never worked but was very helpful and friendly

Good Afternoon Bradley, Thank you for your review. Unfortunately due to Covid-19 we have sadly had to make the decision to reduce certain services that we are able to provide to our guests. We have placed this information onto our website in hope to prevent guests disappointment. I do sincerely apologise that you weren't aware Foxtel wouldn't be available. We hope to be able to provide this service again in the very near future. Kind Regards Kylie Batt

Was told renovated but with chipped bench tops old tatty furniture certainly not a good experiences

Customer review rating 4.2/5

Cecily W. Families - 21/10/2020 Confirmed reviews ALL

Poor

Dear Cecily W., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Never again

Customer review rating 4.2/5

Jeff Couples - 16/10/2020 Confirmed reviews ALL

The room was ok. Could have been cleaned better, a coffee splash from just above the sink to the ceiling. Lounge was clapped out. That's not the problem, the noise prevents any chance of a good night's sleep. Teams ringing the bell,track noise, and people screaming and fighting all night. The area around Cavill avenue has become quite seedy. Homeless people camped out in the streets and gardens. There's a Tattoo parlor opposite the entry to the hotel inside the corridor. That's where were hassled for money by homeless people. Not sure Surfers Paradise is the best place for tourists.

Dear Jeff W., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, not very clean unfortunately

Customer review rating 4.2/5

Janice D. Families - 13/10/2020 Confirmed reviews ALL

My first experience was very unsatisfactory. The apartment was rundown and dirty. Long black hair on the broom, tap in shower falling off the wall also unclean. The next day after I complained I was given another apartment that was more updated and better than the first but the level of cleanliness needs some attention to detail. The blanket on the bed has either blood or something else unsavoury on it.

Dear Janice D., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great position. But.

Customer review rating 4.2/5

David Couples - 12/10/2020 Confirmed reviews ALL

Long weekend getaway.

Dear David H., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor location, next door to nightclub

Customer review rating 4.2/5

Tracey Families - 29/09/2020 Confirmed reviews ALL

Couldn’t sleep from loud music and loud drunk people

Dear TRACEY M., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Kylie Batt
Customer review rating 4.2/5

Emily Couples - 28/09/2020 Confirmed reviews ALL

Great location close to everything. Needs sound proofing as you can hear everything from outside and it was hard to have a good nights sleep.

Dear Emily, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Great Place, great location, Great Stay.

Customer review rating 4.2/5

Ally Solo - 16/09/2020 Confirmed reviews ALL

I liked the apartment, everything was great.

Dear Ally, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Great location

Customer review rating 4.2/5

Anonymous Couples - 04/09/2020 Confirmed reviews ALL

Very well looked after our room didn’t have internet so we got moved , girls at reception were very good and helpful. Also gave us late checkout

Dear Lina and Friends Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Excellent stay

Customer review rating 4.2/5

Arnel T. Couples - 29/08/2020 Confirmed reviews ALL

Nice accommodation, cleaned room, receptionist was good, highly recommend to lots of my friends.

Good Morning, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Awesome location

Customer review rating 4.2/5

Steph Families - 24/08/2020 Confirmed reviews ALL

Our stay was great . Clean and tidy . Very hospitable staff. Awesome location

Dear Steph Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Yes we had a wonderful stay the only issue was late night revellers fun carrying up to us

Customer review rating 4.2/5

Anonymous Families - 23/08/2020 Confirmed reviews ALL

We had a wonderful stay Unit was clean and tidy and we would be more than happy to stay again

Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

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