BreakFree Cosmopolitan Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.0/5 316 reviews

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Description

Hotel extras

  • Located in the heart of the bustling beachfront town of Surfers Paradise

  • Access to bars, cafes, restaurants and nightclubs to serve up that real holiday experience

  • Our outdoor heated pool is the perfect place to unwind all year round

  • We provide complimentary on-site parking

  • Enjoy the benefits of sports with your family with our basketball court

Our accommodation(s)

Hotel location

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217 SURFERS PARADISE
Australia

GPS:-28.002386, 153.428329

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  316 reviews

TripAdvisor Rating  3.5/5  549 reviews

Value for money

Customer review rating 3.5/5

Lyn C. Friends - Confirmed reviews ALL

Premises clean & centrally located but starting to look a little tired

Dear Lyn, Thank you for feedback from your recent stay and I am glad you had an enjoyable time at the hotel. Thank you for your feedback. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope to welcome you back again soon. Kind regards, Elisabeth Ross General Manager

Handy to mall and beach

Customer review rating 4.5/5

Glen S. Solo - Confirmed reviews ALL

Had a good time I have suggested to a staff member that an outdoor cold water shower in downstairs pool area would be a great idea and appreciated by those who use pool area

Dear Glen, Thank you for feedback from your recent stay and I am glad you had an enjoyable time at the hotel. I hope to welcome you back again soon. Kind regards, Hannah Guest Service Agent

Very disappointing

Customer review rating 1.5/5

Julie W. Couples - Confirmed reviews ALL

The one bedroom unit was so old and outdated and has never had anything done to repair it since it was built. Cupboards in the bathroom and kitchen are literally falling apart. We had to ask for the balcony to be cleaned as it was filthy with the leftovers of the past few parties. On day 2 we had water pouring through the ceiling into our bathroom. We notified them straight away and put buckets out to collect the water. It eventually stopped but no-one came to clean it up or to let us know what happened. The location is good because everything is at your doorstep however if you want a good nights sleep this is probably not the place for you.

Dear Julie, Thank you for taking the time to tell us about your experience at the BreakFree Peninsula Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth Ross General Manager

Perfect location. Great ocean views. Value for money.

TripAdvisor rating 4.0/5

alanamy69 TripAdvisor review

My wife and I stayed in a 1 bedroom deluxe room which was roomy, comfortable, and had ocean views from the living/dining room, bedroom and balcony. Bed was comfy.,and the resort was safe and secure. My wife and I have stayed at Breakfree Cosmopolitan before and we keep coming back. It is only a very short walk to Surfers Paradise beach, shops, supermarket and numerous eating establishments.

Excellent position - Close to beach.

Customer review rating 4.0/5

Alan P. Couples - Confirmed reviews ALL

My wife and I have stayed at Breakfree Cosmopolitan on numerous occasions over the years and keep coming back, primarily because of the location. It is close to the beach, shops and Cavill Avenue. The deluxe bedroom is spacious enough for us. We were however slightly disappointed this time. When trying to use the rooftop sauna and pool on our first day, we were unable to because the door to these facilities were locked. And when using the spa on our second day, we discovered that the spa was not heated. These two disappointments dd detract from our overall experience.

Dear Alan, Thank you for your lovely feedback from your recent stay with us. I am delighted to hear that you had a lovely stay and I hope to welcome you back again soon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Hannah Guest Service Agent

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Other web-users rate our hotel

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  • 126 reviews 3.4/10 Cleanliness
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