BreakFree Cosmopolitan Surfers Paradise Hotel 3 stars

Customer review rating 4.3/5 198 reviews
BreakFree Cosmopolitan Surfers Paradise
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Room 1

Number of guests
Children's age

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Hotel extras

  • Proximity to the City Centre

  • Walk to Beaches

  • Walking distance to shopping and restaurant areas

  • Heated Pool

  • Free On Site Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • GOLD COAST AIRPORTPaying
  • LaundryPaying
Leisure and activities
  • Outdoor heated pool
  • Thermal Spa
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Outdoor tennis court
Business services
  • Copy/print service available

Hotel location

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217
surfers paradise
australia

Tel: +611300092878

Fax: (+61)7/55702389

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-28.002386, 153.428329

Our accommodations

BreakFree Cosmopolitan offers apartment accommodation in the heart of Surfers Paradise, on Queensland's Gold Coast. Enjoy a spacious fully self-contained 1 and 2 Bedroom Deluxe Apartment with balconies, cable television, full kitchen and laundry facilities.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 70
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Deluxe

  • Max. number of persons: 3
  • Area: From 70
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Deluxe

  • Max. number of persons: 4
  • Area: From 70
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our guest reviews for
BreakFree Cosmopolitan Surfers Paradise

100% genuine reviews from our guests

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ALL Rating 4.3/5

198 reviews

Nice clean, great location

Customer review rating 4.3/5

Ro Couples - 03/12/2019 Confirmed reviews ALL

Pretty good, nice spot, had to report a couple of things that housekeeping missed but all good otherwise. Kylie on reception was very pleasant and helpful.

Thank you for taking the time to share your feedback.

Great location and facilities

Customer review rating 4.3/5

Scott Couples - 24/11/2019 Confirmed reviews ALL

Central location, although can be quite noisy especially on weekends. Great amenities in the apartment and everything we needed. Poor wi-fi connection in apartment but better at the pool and communal areas which other guests also commented on. Will definitely check availability when visiting Gold Coast again

Dear Scott, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, BreakFree Cosmopolitan

Brent

Customer review rating 4.3/5

Brent Solo - 24/11/2019 Confirmed reviews ALL

Hotel advertises wifi available but it doesn't work in room Pool downstairs too warm, would be much more refreshing if colder Cover of sofa in room was breaking down leaving bits on floor and stuck to me when sat on. Equipment in gym needs updating

Dear Brent, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BreakFree Cosmopolitan

Pleasant, Staff excellent our apartment very comfortable

Customer review rating 4.3/5

Pauline Business - 18/11/2019 Confirmed reviews ALL

Location was fantastic the apartment great clean and the staff helpful. Only one problem was the wifi is non existent.

Hi Pauline, Thank you for your wonderful feedback. We hope to welcome you back to our hotel very soon. Regards, BreakFree Cosmopolitan

Dissatisfied had a really bad experience here.

Customer review rating 4.3/5

Anonymous Couples - 18/11/2019 Confirmed reviews ALL

Firstly we arrived, bathroom and toilet were not real clean, someones hairs all in the bathroom tiles and around the sink, toilet had to be wiped over, toilet brush was left on the floor beside toilet like it had not been fully cleaned and no hygiene seal on tbe toilet to say it had been cleaned like most hotels have. Went to run a bath that night before going out and red rustly water kept coming out not suitable to bath or shower in and it was coming from the basin tap too (I have video evidence of all of these things) . Did not drink any water that night due to the disgustly water quality. Next morning we had a man walk into our room briefly until he realised there was someone still in the room. When checking out we said the cleaner man entered our room, didn't knock but after he entered said is anyone here, my husband aplroached him in tbe hallway... Reception said they did not have a male cleaner, they asked the Indian man, who must have been a staff nember whether it was him and he admitted it was him?? Still was not given a reason for him entering the room? They said their was no maintenence scheduled. I felt like they didn't really care about the water or the cleanness of the room when mentioned. I really wished that I would have paid the extra money for carparking across the road at the other hotel because for over $200+per night at this apartments it was not good at all and we stay at many hotels for business and pleasure.

Dear Margaret, We are sorry to hear you didn't enjoy your experience with us. In regards to the water, we have tradesman who are used for anything like this that are on call at all times who could have helped but unfortunately this wasn't mentioned until the end of your stay. We do take guest concerns very seriously and arranged for a plumber to repair this straight away. We hope to better serve you in the future. Regards, BreakFree Cosmopolitan

Great place to stay

Customer review rating 4.3/5

Anne Friends - 16/11/2019 Confirmed reviews ALL

Very goodlocated place to stay ..near shops, Bars, Tram, restaurants, and beach ...Clean ..Beds are good ..good service.

Dear Anne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, BreakFree Cosmopolitan

Apartment outdated and smelt

Customer review rating 4.3/5

Brad Couples - 16/11/2019 Confirmed reviews ALL

Apartment located very close to everything that was the only positive about it. Apartment was outdated, furniture namely the couches were falling to bits and the apartment had an awful smell to it.

Dear Bradley, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations. We hope to better serve you in the future. Sincerely, BreakFree Cosmopolitan
Customer review rating 4.3/5

Adele H. Couples - 14/11/2019 Confirmed reviews ALL

Very noisey, rooms need sound proofing, rooms are not well maintained, overall a bad experience.

Thank you for taking the time to share your feedback.

I night stay

Customer review rating 4.3/5

Anonymous Couples - 12/11/2019 Confirmed reviews ALL

Room was good but at 1.30 am our young neighbours decided to play there music full boar till 4.30 am. So we got no sleep and it wasn’t even schoolies. I chose this hotel as I am a mantra member. I was very happy with the free choc free water and free voucher for a drink. The late check out time was good but we tried to connect to wirfi several times no luck

Dear Lina, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, BreakFree Cosmopolitan

Amazing

Customer review rating 4.3/5

Sharna Couples - 12/11/2019 Confirmed reviews ALL

Amazing, right in the center where all the food and shops. Really nice

Dear Sharna, We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate

Unimpressive property, dirty room and receptionist not helpful

Customer review rating 4.3/5

Ross C. Friends - 12/11/2019 Confirmed reviews ALL

Would not stay again, noisy location

Dear Ross C., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BreakFree Cosmopolitan

Tired

Customer review rating 4.3/5

Dave Couples - 09/11/2019 Confirmed reviews ALL

Ok. Location good except the noise but room and facilities were dated and some in poor repair. Curtains in lounge ( far side main ranch slider) wouldn’t close and broke and fell down when I tried. Shower door broke out of its rail and rangehood fell apart

Dear Dave, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, BreakFree Cosmopolitan

Comfortable and convenient

Customer review rating 4.3/5

R Families - 07/11/2019 Confirmed reviews ALL

Nice location, good staff. Should provide free wifi though

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, BreakFree Cosmopolitan

Incredibly enjoyable

Customer review rating 4.3/5

Chrystal Couples - 07/11/2019 Confirmed reviews ALL

Everything was clean, we had everything provided we could possibly need in our room, amazing staff and great location

Dear Chrystal, We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BreakFree Cosmopolitan

GREAT

Customer review rating 4.3/5

David Families - 06/11/2019 Confirmed reviews ALL

NICE CLEAN GREAT AREA

Dear David, We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BreakFree Cosmopolitan
Customer review rating 4.3/5

Anonymous Families - 04/11/2019 Confirmed reviews ALL

Great location and place to stay!

Dear B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, BreakFree Cosmopolitan
Customer review rating 4.3/5

Anonymous Families - 03/11/2019 Confirmed reviews ALL

Very dirty in room, noisy

Good Morning, Thank you for taking the time to provide feedback on our property. We strive to ensure that each guest have a memorable and enjoyable stay with us however I can see on this occasion we did not meet our own expectations. We always appreciate guest feedback as it gives us the opportunity to improve our offerings in order to better meet customer's needs. We hope that you will stay with us again so that we would have the opportunity to ensure that you have a great stay with us. Kind Regards Kylie Batt
Customer review rating 4.3/5

Vanessa M. Couples - 01/11/2019 Confirmed reviews ALL

great place to stay and the staff are very nice

Dear Vanessa m., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kylie Batt

Relaxing and enjoyable

Customer review rating 4.3/5

June C. Couples - 31/10/2019 Confirmed reviews ALL

We have stayed at your Cosmopolitan many times and enjoy the handy position to shopping, restaurants and transport. We also like the apartments which are always clean and well presented. The friendly helpful staff always make us welcome. For these reasons we will continue to stay at the Cosmopolitan.

Hi June, It is always our pleasure to hear such positive feedback. It has been our pleasure having you both stay with us. We are thrilled to hear you enjoyed your stay and look forward to seeing you next time! Regards, BreakFree Cosmopolitan

Convenient n comfortable

Customer review rating 4.3/5

Lloyd Couples - 30/10/2019 Confirmed reviews ALL

Very close to everything transport restaurants shops

Dear Lloyd, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, BreakFree Cosmopolitan
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