BreakFree Cosmopolitan Surfers Paradise 3 stars

Customer review rating 4.2/5 261 reviews

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BreakFree Cosmopolitan Surfers Paradise
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Hotel extras

  • Proximity to the City Centre

  • Walk to Beaches

  • Walking distance to shopping and restaurant areas

  • Heated Pool

  • Free On Site Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • GOLD COAST AIRPORTPaying
  • LaundryPaying
Leisure and activities
  • Outdoor heated pool
  • Thermal Spa
  • Fitness centre
  • Sauna
  • Babysitting on requestPaying
  • Outdoor tennis court
Business services
  • Copy/print service availablePaying
Information message

Hotel location

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217
surfers paradise
australia

Tel: +611300092878

Fax: (+61)7/55702389

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-28.002386, 153.428329

Our accommodations

BreakFree Cosmopolitan offers apartment accommodation in the heart of Surfers Paradise, on Queensland's Gold Coast. Enjoy a spacious fully self-contained 1 and 2 Bedroom Deluxe Apartment with balconies, cable television, full kitchen and laundry facilities.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Deluxe

  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Deluxe

  • Max. number of persons: 4
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
BreakFree Cosmopolitan Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

261 reviews

well located

Customer review rating 4.2/5

Allan W. Couples - 02/08/2020 Confirmed reviews ALL

nice room. check in was a difficult as directions were a bit off putting

Dear ALLAN W., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, great views but needs work

Customer review rating 4.2/5

Marie Families - 26/07/2020 Confirmed reviews ALL

The holiday in general was nice, apartment was nice and clean with an amazing view of the ocean and the river/city. However there were a few things I wasn’t 100% happy with. A couple of the windows seals/locks were broken so it made the apartment freezing as it is winter and wouldn’t seal up to keep the heat in. The bedroom where the two single beds were located for my 10 and 3 year old had the sliding door access directly to the balcony which I think is a very silly idea. We Also found old cigarette butts under children’s bed from the Previous people who stayed there. Also has a family of 4 (+1 baby) checking in, we were only given 2 towels to share between us over the 2 nights.

Dear Marie S., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, we are in the process of installing patio bolt locks to all apartments as I agree it is not ideal with children for them to have access to the balconies. I apologise for the cigarette butts an inexcusable oversight on our part. There definitely should have been 4 towels, I do hope you called reception to have more delivered to you. We our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katrina Brown General Manager

Fantastic location in the heart of town

Customer review rating 4.2/5

Deb Couples - 19/07/2020 Confirmed reviews ALL

Enjoyed a great 4 night stay in this great location close to transport, restaurants and shops

Dear Deb Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Loved it!

Customer review rating 4.2/5

Rick G. Families - 18/07/2020 Confirmed reviews ALL

We had the best stay. From being in the perfect location to the extremely helpful and friendly staff. Thank you so much!

Dear Rick Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We look forward to welcoming you and your daughter back next year.

Great location

Customer review rating 4.2/5

David Couples - 12/07/2020 Confirmed reviews ALL

We had 5 days in Surfers and had a great escape.

Dear David, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Yeh it was. Very nice views of the beach

Customer review rating 4.2/5

Bradley Couples - 31/03/2020 Confirmed reviews ALL

The room was very dirty and out dated. We paid full price and couldn't use all the facilities

Dear Bradley J., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great spot close to everything. light rail downstairs

Customer review rating 4.2/5

Julie R. Couples - 28/03/2020 Confirmed reviews ALL

the hotel was close to everything but a bit noisy

Dear Julie, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Average

Customer review rating 4.2/5

Emma Friends - 25/03/2020 Confirmed reviews ALL

It was a good experience apart from a few things. 1. There were only 2 towels in the apartment when we had booked for 4, and when I rang reception I got no answer. After trying multiple times with no answer I went down and got them myself. 2. There was no tea towel or dishwashing liquid/powder in the kitchen. When I went to reception to ask for it I was asked “are you sure there wasn’t any” in a accusatory tone, as if I had made the mistake. 3. There was not enough toilet paper. When asking for more as there was only 1 roll in the apartment I was told “we might have some more” and was given one roll. In the end I went and bought my own because I really didn’t want to have to travel down to reception every time we needed something because nobody answers the phone. 4. The curtains in the 2nd bedroom did not fully cover the windows. The sunrises directly into that room in the morning and I was awoken at 5am by the sunlight. 2 walls in the room are entirely windows and the curtains don’t cover either of them enough. Either bad measuring or someone is trying to cut costs.

Dear Kirsten Y., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt

Another great stay

Customer review rating 4.2/5

Gail Couples - 18/03/2020 Confirmed reviews ALL

This was our 8th time staying at Cosmopolitan and once again it was a great stay. It is so close to all amenities, tram station, shops, eateries and friendly, helpful staff. We would only consider staying elsewhere if we could not get into Cosmopolitan. We look forward to our next stay there.

Dear Gail S., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.2/5

Roz Families - 17/03/2020 Confirmed reviews ALL

You need new cleaning staff. Shower had a lot of scum, about a years worth of crumbs and gunk down the side of the couch cushions, no wifi was a let down. Beds were comfy, great location and good parking.

Dear ROSALIND C., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Extremely noisy

Customer review rating 4.2/5

Dannika Couples - 17/03/2020 Confirmed reviews ALL

We were on level 12 and it was extremely noisy with music all night and construction all day. We were meant to stay two nights but did not sleep the first night from the noise so we moved hotels for the second night.

Dear Dannika K., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, old building

Customer review rating 4.2/5

Anonymous Families - 17/03/2020 Confirmed reviews ALL

Every thing old such as sofa Kitchen appliances is not complete. I bought some stock for cooking

Dear Yaser A., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

wonderful relaxing break at a great place in a great location.

Customer review rating 4.2/5

Jenny Couples - 16/03/2020 Confirmed reviews ALL

Had a lovely relaxing break. Staff very thoughtful and helpful. Nothing too much trouble. Great location. So close to Woolworths and shopping centre. Very short walk to the beach. All units face the beach & Cavill Ave. Can only see beach from mid to higher levels.

Dear Jenny J., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.2/5

Logan B. Couples - 10/03/2020 Confirmed reviews ALL

Good stay, place has everything you need and staff are friendly, there are some cleaning issues with the place, big pile of rubbish outside beside heat pump, filters on heat pumps needed cleaned ASAP- these are very gross, windows very dirty on sliding doors and one sliding door very hard to open and close

Dear LOGAN B., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent location

Customer review rating 4.2/5

Anonymous Families - 09/03/2020 Confirmed reviews ALL

We were so satisfied with our stay.. Location is excellent. It was so clean and service was good. Only thing we didn’t know where to leave our keys when we were leaving early morning as reception was closed. Thanks

Dear SUNGHEE S., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location.

Customer review rating 4.2/5

Riccardo P. Couples - 03/03/2020 Confirmed reviews ALL

Good location and very clean apartment and very well presented.

Dear Riccardo P., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location, clean, roomy but very outdated

Customer review rating 4.2/5

Melissa Friends - 02/03/2020 Confirmed reviews ALL

Weekend away with my husband and friends. Staff lovely, clean spacious rooms but they do need modernising. Great location and parking.

Dear Melissa Z., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location close to our conference but noisy

Customer review rating 4.2/5

D G. Business - 27/02/2020 Confirmed reviews ALL

Reception helpful. Shower door fell off and cut my husbands foot. Air conditioner leaked even though we adhered to the temp recommendation We weren’t game to use dryer for fear of setting off fire alarm. No plug in kitchen sink so used the very ancient dish washer which washed poorly. Needs a good deep clean and update. We paid the same for our unit as our friends in the ne t unit. Theirs had been renovated and also had air conditioning in the bedroom

Dear Donna, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt

really good location, nice rooms and views

Customer review rating 4.2/5

Kelsey B. Friends - 25/02/2020 Confirmed reviews ALL

we had a really good experience was located in the heart and had everything surrounding it that you needed. for us it was in a great position for all the night clubs and the beach. will definitely be coming back very soon.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Well Located

Customer review rating 4.2/5

Sandra Families - 24/02/2020 Confirmed reviews ALL

Well located, handy to everything, great that it comes with parking.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.
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