ibis Brussels Centre Châtelain 3.5 stars

Customer review rating (ALL Rating) 4.5/5 613 reviews

ibis Brussels Centre Châtelain - Image 1
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Chaussee De Vleurgat 191, 1050 BRUXELLES, Belgium

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Modern rooms and studios for business and leisure

  • Trendy bar and restaurant with 24/7 service

  • Easy connection to the heart of the city

  • Just 20 minutes from Brussels International Airport

Our accommodation(s)

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Hotel location

ibis Brussels Centre Châtelain

Chaussee De Vleurgat 191
1050 BRUXELLES
Belgium

GPS:50.821462, 4.36635

Telephone
Fax +32 2 850 93 30

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  613 reviews

TripAdvisor Rating  4.0/5  50 reviews

Average service

Customer review rating 2.0/5

Ralph S. Couples - Confirmed reviews ALL

The room was reserved for two persons. All the amenities were only for 1 person and even by mentioning this note nothing changed.the room was very small for two people so it was a bit challenging to have some space for our stuff.

Dear Ralph, We appreciate you taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Our rooms are designed to offer a cozy and comfortable environment, with various sizes available to accommodate different needs. We regret that the room allocated to you felt small for two people. Regarding the amenities, we typically provide sufficient items for the number of guests registered. We are sorry to hear that this was not the case for your stay and that our team did not address this issue promptly. At ibis Brussels Centre Châtelain, we strive to offer personalized service and pay close attention to our guests' requests. We have also noted your comments on the comfort of the beds and the speed of the Wi-Fi connection. We are reviewing your comments with our team to ensure we maintain our usual high standards going forward. We hope you will give us another opportunity to provide you with a more satisfying experience in the future. Best regards, Marion GHYSSELINCKX, General Manager

Nice stay

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I would describe my overall experience as fair. The room was comfortable, but I requested a steam iron that unfortunately didn’t work properly, and I wasn’t able to use it at all. Breakfast was decent, offering a reasonable variety but nothing particularly outstanding. If these small issues were improved, the stay could be much more enjoyable.

Dear Guest, Thank you for taking the time to review your stay. We are pleased that you found comfort in your room, with its air-conditioned environment, featuring an extra-large & smart TV, and the convenience of coffee & tea facilities that go beyond the standard for an ibis hotel. We regret to hear about the inconvenience you faced with the steam iron during your stay. Our guests' satisfaction is paramount, and we understand how these details can impact the overall experience. Please accept our apologies for this oversight. Kind regards, Marion GHYSSELINCKX, General Manager

Great stay!

Customer review rating 5.0/5

Isabelle Solo - Confirmed reviews ALL

A great, central hotel! Everything you need - supermarkets, shopping, public transportion, restaurants - can be found just a few minutes walking distance from the hotel. The room was clean and quiet, the bed was super comfy, and the shower was spacious + great water pressure. I could absolutely recommend this hotel!

Dear Isabelle, Thank you very much for your kind review. We are genuinely thrilled to hear that your stay at ibis Brussels Centre Châtelain was a delightful one. We are pleased that you appreciated the prime location of our hotel, the cleanliness and tranquility of our rooms, the comfort of our Sweet Bed by ibis, and the spaciousness and water pressure of the shower. It is always gratifying to know that our guests can enjoy a variety of conveniences and amenities, such as our air-conditioned rooms with smart TVs and the vibrant atmosphere of our bar and terrace, known as the Urban Jungle. It would be a pleasure to welcome you back. Best wishes, Marion GHYSSELINCKX, General Manager

Well located

Customer review rating 3.0/5

Anne Business - Confirmed reviews ALL

Hotel is well located and easy to connect with bus and tram.

Dear Anne, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found our hotel's location convenient and easily accessible by bus and tram, ensuring a smooth connection to the city's many attractions. However, we deeply regret the inconvenience you experienced with the room changes during your stay. The need to maintain our facilities sometimes requires essential upkeep, such as repainting, and we apologize for the impact this had on your comfort. Additionally, we are sorry to hear that the scent of paint persisted in your subsequent room, causing further disruption. Nonetheless, we hope that the prime location of ibis Brussels Centre Châtelain allowed you to enjoy the vibrant surroundings and the proximity to various points of interest in our beautiful city. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Marion GHYSSELINCKX, General Manager

Adequate

Customer review rating 3.5/5

Maz Solo - Confirmed reviews ALL

Only chose this location as it was close to a work event I was attending. The check in staff member (man) and the Italian girl on the evening shifts were great. The rooms are very small (and mine was noisy - 109) however, it was very clean. I wouldn't stay again as it is not an exceptional part of town, there isn't really a hotel restaurant, no mini-bar and some staff weren't very welcoming (too busy chatting and giving the bises).

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found our rooms to be spotlessly maintained and that you had positive interactions with our check-in staff and evening team. Cleanliness is a cornerstone of our service, and we're glad it met your expectations. However, we regret to hear that your room did not provide the level of comfort and tranquility you expected. We understand how important a restful environment is, especially when staying for multiple nights. We also apologize for any confusion regarding room upgrades. Our aim is to offer all our loyal guests the privileges they are entitled to, and we regret this was not your experience. We take your comments seriously and will review our practices to ensure they align with our guests' satisfaction. Furthermore, we understand the importance of amenities such as body lotion and the proper presentation of soap bottles, and your feedback will guide us in improving these finer details. The in-room mugs should indeed be cleaned to the highest standard, and this has been noted for immediate attention. Finally, we appreciate your recognition of our team's hospitality. Our staff takes pride in offering a welcoming atmosphere, and we are glad this was evident during your interactions with them. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Marion GHYSSELINCKX, General Manager

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Other web-users rate our hotel

  • 511 reviews 8.3/10 Location
  • 762 reviews 6.6/10 Room
  • 579 reviews 8.9/10 Service
  • 11 reviews 6.8/10 WiFi
  • 487 reviews 4.7/10 Comfort
  • 391 reviews 8.3/10 Breakfast
  • 319 reviews 8.5/10 Cleanliness
  • 185 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.