ibis Styles Gelsenkirchen 3 stars

Customer review rating (ALL Rating) 4.2/5 274 reviews

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ibis Styles Gelsenkirchen - Image 1
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Ringstrasse 1 3, 45879 GELSENKIRCHEN, Germany

Description

Hotel extras

  • Enjoy free WIFI throughout the hotel 24/7.

  • Centrally located just steps from Veltins Arena and ZOOM Adventure World.

  • The ibis Styles Gelsenkirchen is a non-smoking hotel.

  • Within walking distance to the main train station

Our accommodation(s)

Hotel location

ibis Styles Gelsenkirchen

Ringstrasse 1 3
45879 GELSENKIRCHEN
Germany

GPS:51.506744, 7.103804

Telephone
Fax +49 209 9255999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Our bar is open for when you are hungry or would like a refreshment. Our team serves hot and cold snacks, hot drinks and chilled drinks 24 hours a day, 365 days a year.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  274 reviews

TripAdvisor Rating  3.5/5  76 reviews

Good location needs a refurb

Customer review rating 3.0/5

Jam S. Business - Confirmed reviews ALL

Room ok, carpets very dirty and need replacing.

Dear Jam, Thank you for taking the time to share your review. We are pleased that you found our location to be advantageous, with easy access to local hotspots and transport links as we are situated right next to the main train station. However, we apologize for the condition of the carpets in your room. We understand that the presentation and cleanliness of our rooms are crucial to an enjoyable stay. Please know that our housekeeping team is devoted to maintaining a high standard of cleanliness, and we regret that we fell short during your stay. Regarding your suggestion for refurbishment, our guest feedback is invaluable, and we continuously strive to enhance our facilities to provide a pleasant and updated environment. We hope you managed to take advantage of the various amenities offered at ibis Styles Gelsenkirchen, such as our 24/7 hotel bar and the proximity to Gelsenkirchen's vibrant city centre. We hope we will have the opportunity to see you again in the future. Best regards, Ihr Team vom ibis Styles Gelsenkirchen

Timm was direct in the Main Street and was noisy

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

No climate control, window was open but direct facing the main road which was very noisy

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear about the discomfort you experienced due to sound from the street, and we understand that a peaceful environment is essential for a restful stay. Our rooms are designed with soundproofed windows to provide a serene atmosphere, and we regret that this was not sufficient to ensure the tranquility you deserved. Additionally, we acknowledge that the absence of individual climate control in our rooms may have affected your comfort. Although we have fans available at reception, we understand that this may not have been a complete solution for you. We are also genuinely apologetic for any inconvenience caused by our team during your arrival. It is clear that their service did not meet the high standards we strive to uphold. We value the training and competence of our staff highly and will be addressing this matter internally to enhance our guest experience. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ihr Team vom ibis Styles Gelsenkirchen

Very Wellington locaded

Customer review rating 4.0/5

Julia M. Couples - Confirmed reviews ALL

The hotel is close to everything, transport and shopping possibilities. Good experience, good service. The staff were helpful and nice. Good breakfast. And the room was spacious and clean. We were happy with the stay.

Dear Julia, Thank you very much for your kind review. We are delighted that you enjoyed the convenient location of our hotel, the proximity to transport and shopping options, the helpfulness of our staff, the quality of our breakfast offerings, and the spaciousness and cleanliness of your room. It is wonderful to hear that your stay with us was a pleasant experience, and we are especially proud that our team’s dedication to service contributed positively to your time at ibis Styles Gelsenkirchen. It would be a pleasure to welcome you back. Best wishes, Ihr Team vom ibis Styles Gelsenkirchen

Shocked

Customer review rating 1.5/5

Andrew D. Business - Confirmed reviews ALL

I stayed at the Ibis Styles GE for one night and chose it as an ALL member and its proximity to the centre. As I arrived at the hotel, a large rat ran across the entrance doors. The room was poorly lit, no AC and very tired.

Dear Andrew, Thank you for taking the time to share your feedback. We are pleased that you appreciated the proximity of our hotel to the centre, making it convenient for our guests to explore Gelsenkirchen. We regret to hear about the issues you encountered, particularly the unexpected sighting at our entrance. We understand the discomfort such experiences can cause. We are also concerned to learn that the lighting and condition in your room did not meet your expectations, and we acknowledge the absence of air conditioning in the rooms. While we do provide extra fans upon request to ensure our guests' comfort during warmer periods, we apologize if this was not sufficient for your needs. Additionally, we are sorry for any disturbance you experienced due to noise. We strive to maintain a peaceful environment for our guests and offer rooms on the courtyard side, which tend to be quieter, upon request. Please know that we continuously work on maintaining and improving our accommodations to provide a pleasant stay for all our guests. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ihr Team vom ibis Styles Gelsenkirchen

Centrally located, good stay

Customer review rating 4.0/5

Lis Friends - Confirmed reviews ALL

Room was a good size. A quick walk to the train station. A good stay for what we needed. The front of the building is across the way from some establishments that stay open late so can be noisy. We did have to close the window eventually. Really appreciated we were able to check in early. Front desk staff were professional and kind.

Dear Lis, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the spaciousness of our rooms and found our early check-in service to be accommodating. It is great to hear that our front desk staff made a positive impression with their professionalism and kindness. However, we apologize for any inconvenience caused by external noise. We understand the importance of a restful environment and are looking into ways to further enhance the comfort of our rooms facing the main street. Nonetheless, we are pleased that our central location and the quick access to the train station contributed to the convenience of your stay. We pride ourselves on being situated in a prime location that allows our guests to connect easily with the local hotspots and transportation options. We hope to welcome you back. Best wishes, Ihr Team vom ibis Styles Gelsenkirchen

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Other web-users rate our hotel

  • 444 reviews 8.7/10 Location
  • 593 reviews 4.8/10 Room
  • 435 reviews 8.6/10 Service
  • 10 reviews 6.6/10 WiFi
  • 319 reviews 3.4/10 Comfort
  • 313 reviews 7.2/10 Breakfast
  • 243 reviews 5.8/10 Cleanliness
  • 138 reviews 3.7/10 Value

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