Hôtel Mercure Nancy Centre Gare 4 stars

Customer review rating (ALL Rating) 4.7/5 936 reviews

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Hôtel Mercure Nancy Centre Gare - Image 1
Hôtel Mercure Nancy Centre Gare - Image 2
Hôtel Mercure Nancy Centre Gare - Image 3
Hôtel Mercure Nancy Centre Gare - Image 4
11 Rue Raymond Poincaré, 54000 NANCY, France

Description

Hotel extras

  • Enjoy an ideal location in the heart of Nancy!

  • Next to Nancy TGV station, Prouvé convention center and the downtown area

  • EasyWork: a connected, discreet and functionalworkspace for up to 6 people

  • Restaurant Le RDV, modern and seasonal cuisine!

  • Fully equipped fitness center at your disposal.

Our accommodation(s)

Hotel location

Hôtel Mercure Nancy Centre Gare

11 Rue Raymond Poincaré
54000 NANCY
France

GPS:48.690611, 6.174585

Telephone
Fax +33 3 83 32 78 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT LE RDV

Traditional cuisine and seasonal menus

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  936 reviews

TripAdvisor Rating  4.5/5  356 reviews

Good stay

Customer review rating 4.5/5

Johan Families - Confirmed reviews ALL

Nice location. Clean rooms. Friendly staff.

Dear JOHAN O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

J B. Couples - Confirmed reviews ALL

Pleasant, helpful staff. Good breakfast choice. Tasty food one evening in the restaurant; hadn't realised that dinner was available before then. Pleasant room, comfortable bed. In walking distance of everywhere we wanted to go.

Dear JOANNA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Warm room, impossible to sleep

Customer review rating 3.0/5

Pablo Business - Confirmed reviews ALL

Warm room, impossible to sleep. It was very warm conditions, even with heating system at min or even turned off. The system was noisy, and no option to open a window

Good location but tired and operation needs improvement

TripAdvisor rating 3.0/5

njmetz Families - TripAdvisor review

Positives: Good location in historic city center Parking garage next door Triple room had a proper king size bed and a comfortable single rollaway Room safe Needs improvement Air conditioning completely turned off (not disclosed at time of reservation), room was very warm all night, 2nd floor room too noisy to open windows Bathroom sink completely not draining - maintenance issue should have been addressed before arrival Dangerous tub - slippery with high wall For three guests, only two towels provided Check in host did not understand basic English Hotel overall is fairly worn and tired, and not good value

Baking hot in mid September due to building management problems

Customer review rating 1.0/5

John Couples - Confirmed reviews ALL

Despite it being only about 23 degrees outside during the day of our arrival, inside the room was unbearably hot, perhaps 29 degrees when we entered around 12:20 pm. I spoke with the front desk about this, and was told they were aware of the problem with the air conditioning of the building and were working to fix it. I was further told that "other solutions" would be available if the air conditioning was not fixed by the evening. Upon returning to the hotel after dark, it was still too hot in the room. The room temperature controller did nothing to help, and the windows of the building cannot open because of "safety" (a joke, this is not a 50 story building). We were then told that the hotel was full, no other room was available, and if we could not accept the hot room we would simply have to leave (with a refund of course) and find another hotel. Finally, we were told that the building air conditioning system was turned off by the other tenant of the building, an office. How can a hotel charging nearly 200 EUR have no operable windows and no working air conditioning because they've failed to negotiate or configure the system ahead of time with the other building tenants?

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Other web-users rate our hotel

  • 321 reviews 8.8/10 Location
  • 399 reviews 7.4/10 Room
  • 451 reviews 9.5/10 Service
  • 208 reviews 8.8/10 Breakfast
  • 119 reviews 8.1/10 Cleanliness
  • 57 reviews 3.6/10 Value
  • 5 reviews 2.9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.