索菲特奥克兰高桥港酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 1,264 评论

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21 Viaduct Harbour Avenue, 1010 奥克兰, 新西兰

描述

酒店其他优惠

  • 秀美的水边位置

  • 1 家餐厅、1 个酒吧和露天咖啡馆

  • 屡获殊荣的 So Spa 特色水疗中心

  • 1 家餐厅、1 个酒吧和露天咖啡馆

  • 5 间精品会议室

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酒店位置

索菲特奥克兰高桥港酒店

21 Viaduct Harbour Avenue
1010 奥克兰
新西兰

GPS:-36.844868, 174.757385

电话
传真 +64 9 909 9001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,264 评论

TripAdvisor 评级  4.5/5  3,659 评论

卓越奖 2023

Amazing service

Tripadvisor 评级 5.0/5

Angela W 经 TripAdvisor 认证的评论

Good service over all! Blake, Edward, Celestia, Alex and Lucy. I had a spectacular cocktail and the atmosphere felt amazing. Definitely will be back to the grape and olive bar. The music made me feel really comfortable and the chat while paying made me feel happy with my purchase.

The Best Hotel in New Zealand

Tripadvisor 评级 5.0/5

RugbyMadKiwi Couples - 经 TripAdvisor 认证的评论

There is such a fantastic team of staff that make this Hotel very special ! We stayed Sunday to Friday for 6 weeks in a row while I was having Radiation at a nearby Hospital and the staff were incredibly compassionate, kind and genuinely very helpful which really made the experience so much better for my wife and I ! It was a privilege to be so well looked after by such amazing people ! Lucas and the rest of the front reception were always amazing and we really appreciated so much they made sure we had a nice quiet room with a great view which really helped with going the Radiation and enabled me to rest up heaps. Maise would always stop and have a chat with us whenever we ran into her, she is such a lovely lady. Breakfast was awesome, Jimmy , Sharon and Kayla always remembered what we wanted to order and always appeared to be happy to see us. Housekeeping also always did a great job and were very friendly when you ran into them into them. Then there was the Club level largely run by Conner , he was fantastic and always had everything ready often before time and in the evenings knew I was just drinking water but always kept a glass eye on my wife’s French Red knowing she liked 2 glasses before we left the lounge. I will attach a few photos of the amazing food too ! Maddie too was great on Sunday & Monday nights when she worked. Being an Accor Diamond member we have stated at a lot of Accor Hotels and this Hotel will always be very special to us though my 6 week journey of Radiation, thank you everyone so much !!

under-staffed

Tripadvisor 评级 2.0/5

CLCLCL C 经 TripAdvisor 认证的评论

night 1, called room service and no answer. then called concierge and took over 10 rings to answer - said she'd transfer me to room service - transferred into a black hole. had to call a second time. night 2, called both and no answer. finally got concierge and again, 'transferred' me into a black hole. I had to call back 3 times (!) before she said ' ok, i'll ask them to call you bacl. Wow - how hard is it to order room service. No, food was not great but it's room service so, that's expected. Basic Business Hotel - nothing more.

Dear Caroline Leong, Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It seems that it lesser of a staff issue then a big black hole in our Telephone system which we are addressing. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Great hotel to stay at.

Tripadvisor 评级 5.0/5

Tourist28479780672 Couples - 经 TripAdvisor 认证的评论

Very good staff. Room perfect. Bed very comfortable. Bathroom very good. Breakfast superb great omelets. Very close to Auckland CBD and restaurants in the Viaduct. Will be back.

We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best regards RETO BORER

Mixed

Tripadvisor 评级 4.0/5

P854 Couples - 经 TripAdvisor 认证的评论

We stayed in the Sofitel Viaduct in 2020. One can see the effects of Covid on all hospitality throughout Auckland. Previously our stay was a 5/5. This time the La Maree' Restaurant dropped the ball, disappointing as previously there was an executive Chef and the restaurant and service not to mention the food was exceptional. Not this time. Nevertheless, this remains a hotel worthy of a visit, the staff (especially frontline) are exceptional and the rooms very comfortable. We will stay again

Dear P854 thanks for your comments in regard to your recent stay i do apologize for the inconvenience caused to you by the let down in our Lamaree. We do have a Executive Chef but he might be on Day off. it is concerning to hear that we have dropped the ball on this occasion and we will rectify this.

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其他网络用户评价我们的酒店

  • 288 评论 9/10 位置
  • 610 评论 7.1/10 房间
  • 683 评论 7.6/10 服务
  • 5 评论 0/10 上网
  • 215 评论 6.8/10 食物
  • 177 评论 8.4/10 早餐
  • 169 评论 8.5/10 氛围
  • 121 评论 5.2/10 清洁度

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