奥克兰瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,938 评论

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奥克兰瑞享酒店 - Image 1
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8 Customs Street, 1010 奥克兰, 新西兰

描述

酒店其他优惠

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

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酒店位置

奥克兰瑞享酒店

8 Customs Street
1010 奥克兰
新西兰

GPS:-36.844596, 174.767113

电话
传真 +64 9 307 3739

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,938 评论

TripAdvisor 评级  4.3/5  907 评论

卓越奖 2025

Perfect base for weekend getaway

Tripadvisor 评级 5.0/5

Holly_2tubbycats 经 TripAdvisor 认证的评论

Checked in the early hours of the AM after arriving on a midnight flight from AUS Such a comfy bed, that mattress topper is DEVINE!! It almost came home with me 😂 ;) Such a great sleep every night of my stay. Great room with view over city and harbour. Gold status recognised with a lovely welcome card and sweet treat. Bar staff were awesome serving a beautiful glass of NZ white wine even though the bar area was closed for a function. All the staff were welcoming and friendly. Was a perfect base for my weekend escape to Auckland.

Kia ora Holly_2tubbycats Thank you for choosing Mövenpick Auckland as your base for your weekend getaway. I am delighted to hear you had such a restful sleep, our beds and those toppers are a guest favourite. It is wonderful that you enjoyed the views, your Gold status recognition, and the warm service from our bar team and colleagues across the hotel. We truly appreciate your kind words and look forward to welcoming you back for another escape to Auckland soon. Ngā mihi, Sean Slattery General Manager

Great Staff

Tripadvisor 评级 5.0/5

tomxxxxq Couples - 经 TripAdvisor 认证的评论

Arrived on a very cold wet day and check-in process was great as Jodie was extremely friendly and efficient. She checked our bags in and then had them delivered to the room when the room was available. There’s a nice free chocolate bar at 3 PM and then a happy hour at four with a beautiful view of the harbor from the top of the restaurant. The room was extremely clean

Kia ora tomxxxxq Thank you for sharing your kind feedback. I am so pleased to hear Jodie made such a positive impression and ensured your arrival was smooth despite the weather. The chocolate bar and evening happy hour are both favourites of our guests and I am delighted you enjoyed these experiences along with the beautiful harbor views. It is also wonderful to know that you found your room exceptionally clean and comfortable. Our housekeeping team will be thrilled to hear this. We truly appreciate you choosing to stay with us and look forward to welcoming you back again soon. Ngā mihi nui Sean Slattery General Manager

Family Holiday in Auckland

Tripadvisor 评级 1.0/5

Andrew K 经 TripAdvisor 认证的评论

Overall the service at the hotel reception was bad. When I arrived at the hotel, no staffs were there to help with my luggages. I have to push the hotel luggage trolley to load all my luggages by myself. Besides, I was told by the hotel reception that they do provide kids with free ice cream throughout their stay here at hotel. However, when my kid requested for the ice cream, he got a very unfriendly response from the hotel front desk staff, Hilda. During the first day of my stay, I realise that there are no “Make Up Room” card at my room door handle, I checked with the hotel front desk and was told that the hotel do not provide such card and they will make up the room as long as there are no “Do Not Disturb” card placed at the door of my room. On the second day of my stay, I went out at 830am and came back to my hotel room at 3pm and my room was not make up. I made a call to the reception, in which the same staff Hilda answered my call, the response I get from her is there are a lot of rooms to make up and they are unable to make up my room in time. It is really disappointing. Hotel breakfast at Boda was good and service staff at the restaurant are friendly. The only good thing about the hotel is the location which is very convenient as it is near to the shopping street in Auckland City Centre.

Kia ora Andrew K, Thank you for taking the time to share your feedback with us. I am sorry to hear that aspects of your stay did not meet expectations, as we always strive to deliver a warm and seamless experience for our guests. I regret that assistance with your luggage was not immediately available upon arrival and that this left a poor first impression. We will revisit our arrival processes with the team to ensure guests feel supported from the moment they step through our doors. I am also concerned to hear about your experience at the front desk regarding your child’s ice cream request and the follow-up on your housekeeping service. While Hilda is one of our most consistently praised team members for her friendliness and professionalism, it is clear that on this occasion our service did not align with what you should expect from us. Please know that there is no set time for housekeeping, however, guests are always welcome to request a preferred time for their room to be serviced. I will be reinforcing with the team the importance of clear communication around this to avoid any disappointment. On a positive note, I am glad you enjoyed your breakfast experience at BODA and found our location convenient for your family’s time in Auckland. Thank you again for your comments, which help us identify areas for improvement. I do hope we have the chance to welcome you back in the future and provide you with the level of service that so many of our guests, including families, experience and appreciate. Ngā mihi, Sean Slattery General Manager

客户意见评级 2.0/5

Wanting H. 家庭住宿 - 所有已确认评论

我们订的双床房，在窗台上发现有使用过的牙签没有被清走，浴室里面没有补充牙刷和牙膏套件，房间里面没有酒店的拖鞋。这次在这酒店的住宿体验不算太好。

Dear Wanting H., Thank you for sharing your experience with us. I am sorry to hear that the cleanliness of your room did not meet expectations on this occasion, and I have already shared your feedback with our housekeeping team to ensure this is improved upon. Regarding the slippers and dental kits, these amenities are available on request from our reception team. This is part of our hotel’s sustainability efforts to reduce unnecessary waste, as many guests bring their own. We are always happy to provide them promptly whenever needed. We truly value your loyalty as a Gold member of ALL – Accor Live Limitless, and we hope to have the chance to provide you with a much more seamless and comfortable stay on your next visit. Sincerely, Madison Amituana'i Guest Relations Manager

NOTHINGBEATSAJET2HOLIDAYATMOVENPICK

Tripadvisor 评级 5.0/5

Destiney T 经 TripAdvisor 认证的评论

Night shift staff gave me and my friends top tier service, made sure we were comfortable and had the nices rooms with great amenities as well as a great view. It’s also a nice area to get food or do some retail therapy too. Highly recommend this hotel if you wanna hang out with your friends or family

Kia ora 295destinyt, Thank you for your lively review and for coming up with such a catchy slogan. NOTHINGBEATSAJET2HOLIDAYATMOVENPICK really brought a smile to our faces. I am glad our night team made sure you and your friends were well looked after and that you enjoyed the view and the amenities. It sounds like you found time to enjoy good food and a bit of retail therapy in the neighbourhood too. Your playful spirit shines through and we appreciate the warm recommendation for friends and families. We hope your next visit will be just as much fun and we look forward to the laughter and good times. Ngā mihi Sean Slattery

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其他网络用户评价我们的酒店

  • 1,551 评论 9.4/10 位置
  • 1,781 评论 7.9/10 房间
  • 1,683 评论 8.4/10 服务
  • 113 评论 2.8/10 上网
  • 777 评论 5.8/10 舒适度
  • 656 评论 7.9/10 食物
  • 517 评论 8.2/10 清洁度
  • 411 评论 7.4/10 早餐

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