奥克兰瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,975 评论

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8 Customs Street, 1010 奥克兰, 新西兰

描述

酒店其他优惠

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

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酒店位置

奥克兰瑞享酒店

8 Customs Street
1010 奥克兰
新西兰

GPS:-36.844596, 174.767113

电话
传真 +64 9 307 3739

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,975 评论

TripAdvisor 评级  4.3/5  914 评论

卓越奖 2025

Hotel in a good location

Tripadvisor 评级 4.0/5

Hakamix 经 TripAdvisor 认证的评论

Three nights at this Mövenpick hotel. Our superior room was facing the harbour, nice view and quiet room. A lot of shops, restaurants and bars around. Good A/C but wifi connection was weak. Good breakfast and dinner at BODA. For some reason A/C was very cold and that´s why it was cold in the restaurant. Very small gym.

Kia ora, Thank you for taking the time to share your feedback following your recent three night stay with us. I am pleased to hear you enjoyed the harbour views from your room, our central location, and your dining experiences at BODA. It is also great to know the room comfort and air conditioning worked well for you during your stay. I do appreciate your comments regarding the WiFi strength, the cooler temperature in the restaurant, and the size of the gym. These are all areas we continue to review, and your feedback helps us prioritise improvements that matter most to our guests. Thank you again for staying with us, and we hope to have the opportunity to welcome you back to Mövenpick Hotel Auckland in the future. Ngā mihi nui,

It's not so much the mistakes that count, it's the way hotel management rectifies them. This could have been a five star review.

Tripadvisor 评级 4.0/5

like_national_parks 经 TripAdvisor 认证的评论

Upon arrival from Melbourne around 5pm, we checked in and proceeded to our reserved room.  Entering the room, we found used robes on the sitting area chair, used water glasses on counters, and the key/welcome packet for the prior occupants along with a dirty Kleenex on the nightstand.  Was the bed made? Hard to tell. We called down to the front desk and were told: stay there, we'll be right up to "sort it out".  After sitting in this unclean room for 15 minutes, we grabbed our luggage and returned to the lobby.  The inexperienced clerks seemed befuddled, and took another 20 minutes to book us into a clean room.  And clean it was, plus an upgrade to a mini suite, but upgraded for only 3 of the 7 days of our booking, after that we'd have to pack up and switch rooms. By the way, when we asked to speak to the manager, we were told that he was away on holiday, so we emailed the corporate contact email. We received a reply the next day, assuring us that they were surprised by our experience and would let the manager know.  We didn't hear back from the manager, so after another day we called the hotel operator and asked to speak to the manager, Sean.  He took the call, and said he'd just returned and saw the notification from corporate.  He apologized and told us how shocked he was, and it was quite sincere. Further, without asking him, he said he'd cleared us to remain in the new room for the entire booking. Plus he offered to comp our breakfasts as a courtesy for the checkin disaster.   We were pleased at the outcome and although we have many photos of the uncleaned room, we'll just post one as an example.

Kia ora, Thank you for taking the time to share such a detailed account of your stay. You are absolutely right that while mistakes can occur in hospitality, it is how they are handled that truly defines the experience. In your case, our initial failure to present a room to our expected standards is not acceptable, and for that I sincerely apologise. Finding an unprepared room on arrival is deeply disappointing, particularly after travel, and I am very sorry for the inconvenience caused by the delay and the need to move rooms. This is not reflective of the standards we expect from our housekeeping or front office teams, and the experience you described has been addressed directly with the relevant departments to ensure this does not happen again. I am pleased that when we connected, I was able to personally apologise and put things right for the remainder of your stay. Ensuring you could remain comfortably in the upgraded room for the balance of your booking, along with breakfast as a gesture of goodwill, was the least we could do after such a poor start. I appreciate your understanding and your openness in allowing us the opportunity to recover the situation. While I regret that your stay did not begin as it should have, I am grateful that the resolution demonstrated our commitment to listening, taking ownership, and acting quickly when things fall short. Your feedback is invaluable and helps us improve for future guests. Thank you again for bringing this to our attention, and I hope we have the opportunity to welcome you back for the seamless five star experience you originally expected. Ngā mihi nui, Sean Slattery

Terrible WiFi, pointless gym, good location

Tripadvisor 评级 2.0/5

UKCraigP 经 TripAdvisor 认证的评论

The hotel is well located and reasonable rooms but the gym is a joke and the WiFi simply doesn’t work (so slow as to render it unusable, at any time of day), despite reception saying they would “boost” it.

Kia ora UKCraigP and Happy New Year. Thank you for sharing your feedback. We are glad you enjoyed the location and found the rooms comfortable. On the gym front, fair call. It was never designed to rival an Olympic training centre, more a chance to stretch the legs and undo a little of the damage from dinner. We are genuinely sorry about the WiFi experience. That is understandably frustrating, particularly when it is so slow that it becomes unusable. While our team attempted to improve the connection during your stay, it is clear we missed the mark and this has been escalated for further review. Thank you again for staying with us and for your candid comments. We wish you a happy healthy and better connected New Year ahead. Ngā mihi nui Sean Slattery

2 night business trip

Tripadvisor 评级 5.0/5

conorg109 经 TripAdvisor 认证的评论

Stayed in January for a 2 night business trip. Great hotel in a great location near everything. Was given a lovely upgraded room to a junior suite which was very nice. Staff were very friendly and the breakfast is nice with amazing views of the water all around. Will be back.

Kia ora and thank you for taking the time to share such a lovely review. We are delighted to hear you enjoyed your business stay with us and that the junior suite upgrade made your visit even more comfortable. It is also great to know our team left a positive impression and that you enjoyed breakfast with those harbour views. They really do make mornings a little better. We truly appreciate your kind comments and look forward to welcoming you back again very soon. Ngā mihi nui Sean Slattery

Great location in the centre of Aukland

Tripadvisor 评级 4.0/5

bruce h 经 TripAdvisor 认证的评论

Well located hotel in the centre of Auckland overlooking the harbour. Good customer service, and comfy bedrooms. The best aspect of the hotel is the top floor dining room with its amazing views of the harbour. The buffet breakfast was excellent with plenty of choice. The hotel is a great base to explore the local area just being a few minutes walk from the harbour, shopping malls and plenty of local restaurants and bars.

Kia ora and thank you for taking the time to share your wonderful feedback. We are delighted to hear you enjoyed our central location and harbour outlook, as well as the comfort of our rooms and the service from our team. It is especially pleasing to know the top floor dining room and its harbour views were a highlight for you, along with our buffet breakfast selection. Being so close to the waterfront, shopping, restaurants and bars is something many of our guests love, and we are glad it made exploring Auckland easy and enjoyable for you. Thank you again for your kind comments and we hope to welcome you back again soon. Ngā mihi nui Sean Slattery

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其他网络用户评价我们的酒店

  • 1,579 评论 9.4/10 位置
  • 1,795 评论 7.9/10 房间
  • 1,704 评论 8.2/10 服务
  • 117 评论 3.6/10 上网
  • 782 评论 5.8/10 舒适度
  • 641 评论 7.8/10 食物
  • 517 评论 8/10 清洁度
  • 433 评论 6.8/10 早餐

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