奥克兰美爵酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 9,470 评论



+ 21 服务


  • ALLSAFE accredited

  • Vue Restaurant with Habour and SkyTower Views

  • Custom Lane an Urban Laneway Café

  • Central city location next to Commercial Bay Shopping Precinct

  • Seven Contemporary Conference Spaces

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。



8 Customs Street
1010 奥克兰

传真: (+64)9/3073739

从 14h00 办理登记入住手续

从 11h00 办理退房手续


  • 乘飞机

    AUCKLAND 达到 20公里 / 12.5 英里

  • 乘飞机

    AUCKLAND MANGERE 达到 20公里 / 12.43 英里

  • 乘船

    HARBOUR CRUISES 达到 0.2公里 / 0.13 英里

  • 乘直升机

    HELILINK 达到 2公里 / 1.25 英里

  • 乘汽车

    NORTH WESTERN 达到 1公里 / 0.62 英里

  • 乘汽车

    STATE HIGHWAY NORTH 达到 1公里 / 0.62 英里

  • 乘汽车

    STATE HIGHWAY SOUTH 达到 1公里 / 0.62 英里

  • 乘火车

    AUCKLAND CENTRAL 达到 0.1公里 / 0.06 英里

GPS:-36.844596, 174.767113


办理登记入住手续 - 从 办理退房手续

  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室





  • 会议室数量:9

  • 最大面积:284 平方米

  • 最大容量:200 个人

  • 最大宴会容量:150 个人



来自 100% 认证入住过我们酒店客人的评论


ALL 评级 4.3/5

9,470 评论

TripAdvisor 评级 4.5/5

771 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Great Place !

Tripadvisor 评级 5.0/5

Ravikk56 Business - 18/03/2020 经 TripAdvisor 认证的评论

The location was excellent. The personnel were very good. Good facilities and all you would expect. As usual due to difference between flight time and hotel check time, the gap was well spent, leaving the bags and roaming around. I also stayed at another Accor hotel between dates of 12 to 14th March and did leave my part luggage back. All of which was well taken care. Strongly support - Great Place !

Dear Ravikk56, Thank you so much for taking the time to leave us such a great review. We are delighted to hear you enjoyed the location of the hotel as we enjoy sharing it with our fellow travelers and I’m super stoked you had time to explore our beautiful city too. We all look forward to welcoming you back for another great stay. Kind Regards, Tasi Fameitau Guest Relations Manager.

Great spot for a night in the city.

Tripadvisor 评级 5.0/5

148karenj 17/02/2020 经 TripAdvisor 认证的评论

We thoroughly enjoyed our night in Auckland at the Grand Mercure. Great location, an easy walk to the concert we went to and tasty bar food before we went. An extremely comfortable bed and a fabulous buffet breakfast.

Excellent position and room but is lacking in other aspects.

Tripadvisor 评级 3.0/5

Cosmopolitan277780 12/02/2020 经 TripAdvisor 认证的评论

The location is ideal being close to the city, harbour and SkyBus. The room was excellent especially the bed and the shower. We arrived early on the Queen Elizabeth, as a Gold member one of the privileges is early check-in when available. At reception I was told that the room was empty but would take 2-3 hours to clean. When I asked why, I was told that rooms are cleaned according to a “list” and the order couldn’t be changed. It took some time to persuade the person at reception to prioritise the cleaning of our room. At breakfast they offer a continental breakfast however there are no bread rolls. I have never seen a continental breakfast served with sliced bread. Service for cooked items was very slow.

One Night Stay

Tripadvisor 评级 4.0/5

office811 09/02/2020 经 TripAdvisor 认证的评论

Everything was great. Restaurant was fantastic. My one negative comment was House Keeping knocking knocking and knocking at 8.24 am to see if we wanted our room serviced - during a one night stay - I don't think so! Sort of ruined a nice morning when we had an 11.00am check out.

Dear office811, Thank you for taking the time to leave us a review. We are delighted to hear that you had a pleasant stay up until the knocking, for which I apologize for. We are taking your comments into consideration as we take the necessary steps to make it right for you and our future guests. We hope to welcome you back again. Kind Regards, Tasi Fameitau Guest Relations Manager

Downtown ReUnion

Tripadvisor 评级 5.0/5

561rossb 07/02/2020 经 TripAdvisor 认证的评论

A ReUnion of classmates from the 1960's. Many stayed at the hotel and we had 2 evening functions organised by the events co-ordinator. All aspects of our stay and experience with staff were friendly, courteous and professional.

Dear 561rossb, Thank you so much for the awarding us with 5 stars!! It was a delight to be able to accommodate such an amazing ReUnion for you and all your classmates. We all look forward to hosting your next ReUnion with us. Kind Regards, Tasi Fameitau Guest Relations Manager


客户意见评级 3.0/5

Yame 单人住宿 - 05/02/2020 所有已确认评论


尊敬的 Hao C.: 十分感谢您花时间告诉我们有关您在 Grand Mercure Auckland 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Grand Mercure,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 Tasi Fameitau Guest Relations Manager

Weekend Away

Tripadvisor 评级 5.0/5

426belindab 05/02/2020 经 TripAdvisor 认证的评论

Fabulous location and close to everything in the City. Spacious well ventilated rooms. Very neat and tidy. Has all the necessities that is needed when away from home. This is the 3rd time we spent a weekend in this hotel. Friendly front desk staff.

Dear Belinda B, Thank you for awarding us with 5 stars and for leaving us such a lovely review. We are delighted to hear that you keep coming back and that our home has become your home away from home, as we enjoy making our guests feel like they are at home. We all look forward to welcoming you back home soon. Kind Regards, Tasi Fameitau Guest Relations Manager

Good Stay

Tripadvisor 评级 5.0/5

Peter B 23/01/2020 经 TripAdvisor 认证的评论

Ideal location ... going cruising. Staff welcoming and helpful. Food good. Room quiet and spacious ... good night's sleep Have stayed in Grand Mercure several times and wiil no doubt return again in the future; great location with access to airport transfer at the door.

Dear Peter B, We are delighted to hear that you keep returning to us and are wowed by the great service and facilities we provide. I agree that we are in an ideal location especially if you're joining or departing from a cruise ship. We look forward to serving you again in the near future. Kind Regards, Tasi Fameitau Guest Relations Manager

Great location, friendly staff.

Tripadvisor 评级 5.0/5

John F Couples - 20/01/2020 经 TripAdvisor 认证的评论

the hotel was ideally placed to access central Auckland and the staff were friendly, helpful and competent. Breakfast was great with wonderful food and an excellent location at the top of the building. I do suggest however that you allow guests to make their own tea as some people consume a lot.

Dear johnfV8757SQ, Thank you so much for taking the time to provide us with such valuable feedback. I am thrilled to hear that you had a memorable experience with us from our team of Storytellers to our excellent placed restaurant. I will be sure to share your thoughts with our Restaurant team as we are always looking for new inspiration. Kind Regards, Tasi Fameitau Guest Relations Manager

City Luxe Escape

Tripadvisor 评级 5.0/5

Inspire748579 Couples - 12/01/2020 经 TripAdvisor 认证的评论

The Grand Mecure in Auckland CBD is our go-to for a dash of city shiz! We love everything about staying here for the convenient location right down to the perfumed aromas at reception & the laneway cafe for a quick coffee. We easily walked to mission Bay from the Hotel, found accessible beauty and wellness spas close by & the shopping & restaurants on our doorstep all within a few minutes away. ALready planning the next getaway.

3 Seniors in Auckland

Tripadvisor 评级 5.0/5

Treadas44 Family - 09/01/2020 经 TripAdvisor 认证的评论

We arrived in Auckland from the Queenstown, Wanaka legs of our trip. We were seamlessly transferred from the Airport"to our Hotel by "Super Shuttle" The reception was our only hitch . We had adjoining rooms booked, caring for a 90 old in law. One room was ready the other not. It took sometime before we could access adjoining room. Then with only a one way access. This minor irritation was quickly forgotten, The warmth , friendliness and efficiency of all staff, (particularly in the Dining Room) were the service was second only to the view. Rooms were good,

Kia Ora Treadas44, Thank you for taking the time to leave us a review. We apologies for the challenges you encounter, kindly note that we highly appreciate your feedback and will bring pass it along to the respective team for further improvements. Apart from that, it is a relived to hear that the remaining of your stay was comfortable and without a hitch. It is also a delight to hear that our team members were able to continuously meet your expectations as well. We hope to welcome you back to Grand Mercure Auckland in the near future. Warm Regards, Grand Mercure Auckland Management Team

Midnight ride

Tripadvisor 评级 5.0/5

liznealnaomi Family - 07/01/2020 经 TripAdvisor 认证的评论

Flight centre selected as close to cruise terminal as flight due to arrive after midnight from Brisbane. Contacted hotel prior to travelling regarding transport,luggage storage and things to do.Got a prompt reply and the shuttle they recommended from airport was excellent as I’d booked it online from hotel link provided it was straight on after getting luggage and cheaper than other options and direct to entrance. As our cruise wasn’t leaving till later afternoon able to leave luggage at hotel with no additional service, this gave us a chance to do some sightseeing. On arrival still got a friendly greeting from staff even though it was after 1am. Room and beds were great. Had breakfast in hotel restaurant and staff where friendly and prices reasonable. Hotel was within easy walking distance of cruise terminal and our fifteen yr old son was happy there was a McDonald’s just outside hotel. Shops were nearby and plenty of other food choices for the adults. Would definitely stay here again and if your flying in to board your cruise it saves having to worry about getting stuck in traffic.

Kia Ora iznealnaomi, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. It is truly a delight to see that you were able to enjoy the convenience of your location and that our friendly team of storyteller were able to make your stay more comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Auckland Management Team

Great location and comfort

Tripadvisor 评级 4.0/5

abnzkiwi Family - 06/01/2020 经 TripAdvisor 认证的评论

Excellent location in downtown Auckland. The beds were comfortable, and there was plenty of room in the rooms. The food was very good, and the staff were very friendly and professional from the valet to the front desk to the restaurant.

Kia Ora bnzkiwi, Thank you for taking the time to leave us a review. We are delighted to hear that your time with us was great as providing our with an excellent experience is very important to us. It's fantastic to see you highlight that the excellence of our wonderful location, comfortable beds as well as good food from the restaurant. It is also a thrill to hear that our friendly team of storytellers were able to exceed your expectation through their professionalism. We look forward to welcoming you back to Grand Mercure Auckland in the near future. Warm Regards, Grand Mercure Auckland Management Team

Love the location

Tripadvisor 评级 5.0/5

onandofftheroad2015 Solo travel - 04/01/2020 经 TripAdvisor 认证的评论

2nd time i have stayed in this hotel. I was upgraded to a junior suite which was great, the extra room to relax was much appreciated. I love the soft carpet in the room. Staff are welcoming and they expected me and my room was ready on arrival.The staff are very helpful when asking for directions or general information. The hotel is located close to the main shopping street of Queen St and a few minutes walk to the harbour ferries. I recommend the harbour view rooms. The Vue restaurant has fantastic harbour views. The food is delicious and varied for all tastes. Breakfast time had a few issues, one morning all the hot food was cold as someone had forgotten to turn on the food warmers. All in all an enjoyable stay and I would highly recommend this hotel when staying in Auckland.

Kia Ora onandofftheroad2015, We are delighted that yout rime with us was so outstanding as providing our guests with an excellent experience is very important to us. It is also fantastic to hear that you were able to enjoy our Junior Suite, friendly team of storytellers as well as our amazing location! Thank you for bringing to our attention the challenge you encountered during breakfast.Please rest assure that we will discuss the challenge you faced during breakfast time with our restaurant team to avoid any similar occurrence in the future. Warm Regards, Grand Mercure Auckland Management Team

Standards Have Dropped

Tripadvisor 评级 3.0/5

jafjb2018 Family - 02/01/2020 经 TripAdvisor 认证的评论

street noise keep us awake, catered for 2 when 3 were booked 2 glasses, 2 cups, request for a 3rd ignored. Breakfast, food kept running out, took between 20 & 30 minutes to get coffee each morning. Great location.

Kia Ora jafjb2018, Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grand Mercure Auckland Management Team

Outdated Property

Tripadvisor 评级 1.0/5

Graham M Family - 31/12/2019 经 TripAdvisor 认证的评论

Spent 1 night in this antiquated hole. Walls allow ALL noise to be transmitted, Water pipes, people talking, banging doors etc. The nightclub music goes until after 3am. Got minimal sleep. Be warned. Do NOT stay at this place.

Comfortable stay

Tripadvisor 评级 5.0/5

Jensftang Family - 29/12/2019 经 TripAdvisor 认证的评论

Travelling with family and stayed in a standard room with double queen beds. Room was spacious and clean and made for a comfortable stay. Friendly and efficient staff made check-in and check-out a breeze. Central location and walking distance to shops, restaurants and waterfront. Good selection of hot and cold items for breakfast and restaurant offered a beautiful view of the waterfront.

Great hotel but beware of independent cabs

Tripadvisor 评级 5.0/5

Jim K Couples - 25/12/2019 经 TripAdvisor 认证的评论

Hotel location ideal for us as within easy walking distance from pier where our cruise ship docked. The front desk receptionists were courteous, helpful, and gave us early access to room so we didn't have to store our luggage. We weren't used to the elevator technology using room card to access your assigned floor. Once we figured out the logic we were okay. Needless to say we are not tech savvy! Our biggest problem was not with the hotel but with cab service. Cabs park outside the hotel waiting to serve hotel guests but hotel does not control which cab companies are there. Use "City Cab" and avoid using independent cabs to avoid getting ripped off like we did. Trip to the zoo cost us $180 New Zealand because "had to avoid accident traffic." We were half way through the trip before we realized what was happening. Thankfully, paid cab fare with credit card that would negate the transaction. Return from zoo to hotel cost $30 New Zealand. Rooms clean. Small but not overly tight. We reserved room with breakfast option. Breakfast was huge variety of selections buffet style. Scrambled eggs and bacon not cooked enough for our liking but maybe New Zealand's style? Hotel was good value.

Kia Ora Jim, Thank you for your kind review. We are delighted to hear that your stay with us was great and convenient due to our location. It is also a delight to hear that our team of storyteller took great care of you during check in. However, we are terribly sorry for the challenge that you encountered with the taxis. Please rest assured that we have related your experience with our team members to avoid further cases of guests being overcharged by independent taxis. Once again, we are truly sorry for the inconvenience caused by this experience. Sincerely, Grand Mercure Auckland Management Team

Awesome hotel to stay

Tripadvisor 评级 5.0/5

MichaelF22raptor Business - 21/12/2019 经 TripAdvisor 认证的评论

Just recently stayed at the Grand Mercure hotel in Auckland. Awesome place to stay, staff will help out with any issue. Recommend stay. In centre of town as well. Will be back. Restaurant is awesome as well.

Dear MichaelF22raptor, Thank you for taking the time to share your experience with us. It is of utmost importance for us to constantly strive to provide our guests with an excellent experience, and we are thrilled to hear that your time with us was awesome! Looking forward to welcoming you back at the Grand Mercure Auckland. Wishing you a Merry Christmas and a Happy New Year! Sincerely, Grand Mercure Auckland Management Team

Grand truly delivered..

Tripadvisor 评级 5.0/5

kiyanaf Friends getaway - 21/12/2019 经 TripAdvisor 认证的评论

The concierge as well as the cleaning crew were awe inspiring with their level of perfection. Truly made our first trip, but not our last, to new Zealand amazing & memorable. Thanks again for the great service.

Dear Kiyana F, We are delighted that your time with us was outstanding, as providing our guests with an excellent experience is very important to us. It is also a delight to receive positive feedback concerning our wonderful team of storytellers and the good job that they are doing in looking after our guests. Looking forward to welcoming you back to Grand Mercure Auckland in the near future! Wishing you a Merry Christmas and a Happy New Year! Sincerely, Grand Mercure Auckland Management Team

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