奥克兰瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,957 评论

保证最优惠房价
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8 Customs Street, 1010 奥克兰, 新西兰

描述

酒店其他优惠

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

我们的客房

预订此酒店

酒店位置

奥克兰瑞享酒店

8 Customs Street
1010 奥克兰
新西兰

GPS:-36.844596, 174.767113

电话
传真 +64 9 307 3739

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,957 评论

TripAdvisor 评级  4.3/5  897 评论

卓越奖 2025

Poor service not recommended

Tripadvisor 评级 2.0/5

Nomad49905989748 经 TripAdvisor 认证的评论

Dear Nomad Thank you for sharing your feedback. I’m sorry to hear about your experience and would like to extend our sincere apologies for the frustration caused during your stay. Your comments regarding the HDMI cable request and communication from our team are noted, and I agree — we should have updated you sooner rather than leaving you waiting without a clear response. We’re currently in the process of upgrading all our in-room entertainment systems to include Chromecast functionality, which will allow guests to easily stream content from their personal devices. This update will be rolled out in the coming weeks to improve convenience and avoid situations like the one you experienced. With regard to the parking, I understand your disappointment. Our valet team must follow certain security protocols, especially when it comes to digital vehicle access, but I do appreciate that this impacted your overall experience. We’ll be reviewing how we communicate these processes with guests moving forward to ensure greater clarity and flexibility where possible. While this stay fell short of your expectations, I do hope you’ll consider visiting us again so we can deliver the high standard of service we’re proud to offer. Warm regards, Sean Slattery

Not at all up to Accor standard

Tripadvisor 评级 1.0/5

Elaine H Couples - 经 TripAdvisor 认证的评论

Dear Elaine H Thank you for taking the time to share your feedback. I’m sorry to hear about the confusion around your Accor + membership benefits during your recent visit. We absolutely value our ALL – Accor Live Limitless members and want every benefit to be applied correctly. That said, in line with the program’s terms and conditions, guests are required to present their membership card prior to dining to ensure the discount is applied. This process is in place because, unfortunately, we do encounter situations where guests request the benefit after the fact, which makes it difficult to verify eligibility. I do apologise if this wasn’t clearly communicated to you at the time, that’s something we’ll review with the team. We are also reinforcing training around Accor membership recognition to prevent similar issues in future. Thank you again for your loyalty to Accor. We hope to welcome you back for a smoother and more enjoyable experience next time. Warm regards, Sean Slattery

Good hotel

Tripadvisor 评级 4.0/5

JafferP3 家庭住宿 - 经 TripAdvisor 认证的评论

Great location

Tripadvisor 评级 4.0/5

Sonja I 经 TripAdvisor 认证的评论

Dear sonjai856, Thank you for sharing your experience with us. I’m glad to hear you enjoyed our central location and that chocolate hour was a highlight, especially the Easter macrons. I’m sorry to hear the room temperature was uncomfortable during your stay. We’ll be following up with our engineering team to look into the airflow issue you mentioned. I also want to apologise for not having an ice pack available when you needed one. Your feedback is absolutely valid, and we’re reviewing our first aid resources to ensure we’re better equipped going forward. While I’m pleased our team made you feel welcome, I acknowledge there were moments where we fell short. Thank you again for bringing this to our attention. Your feedback helps us improve, and we do hope to welcome you back for a better experience next time. Warm regards, Sean Slattery General Manager Mövenpick Hotel Auckland

Movenpick over M Social

Tripadvisor 评级 5.0/5

Ian M 经 TripAdvisor 认证的评论

Kia ora Ican, Thanks so much for sharing your experience, we're really glad you enjoyed your stay with us here at Mövenpick Auckland. Getting into your room early after a long flight can make all the difference, and we’re stoked we could help kick off your trip on a positive note. We're also really pleased to hear you found the room comfy and quiet. We appreciate you giving both hotels a try, and it means a lot that you'd recommend us over M Social. The team will love hearing your feedback! Ngā mihi, Sean Slattery General Manager Mövenpick Hotel Auckland

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其他网络用户评价我们的酒店

  • 1,523 评论 9.4/10 位置
  • 1,816 评论 8/10 房间
  • 1,704 评论 8.4/10 服务
  • 90 评论 3.6/10 上网
  • 831 评论 5.6/10 舒适度
  • 690 评论 7.9/10 食物
  • 543 评论 8.3/10 清洁度
  • 414 评论 6.8/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。