奥克兰索菲特特色酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 1,997 评论

安心悦界(ALLSAFE)认可酒店

+ 23 服务

酒店其他优惠

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

酒店位置

奥克兰索菲特特色酒店

Corner of Customs St E& Gore St
Auckland Central
1010 奥克兰
新西兰

传真: (+64)9/3791861

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    AUCKLAND AIRPORT 达到 20公里 / 12.43 英里 - 班车服务 付费

  • 乘船

    FERRY TERMINAL 达到 0.5公里 / 0.31 英里

  • 乘火车

    BRITOMART ATATION 达到 0.2公里 / 0.12 英里

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

我们的客房

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

您的会议和活动

我们的会议室

  • 会议室数量:5

  • 最大面积:231 平方米

  • 最大容量:150 个人

  • 最大宴会容量:120 个人

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奥克兰索菲特特色酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.5/5

1,997 评论

TripAdvisor 评级 4.0/5

209 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Wonderful service and atmosphere

Tripadvisor 评级 5.0/5

Dave864 Business - 02/03/2020 经 TripAdvisor 认证的评论

Really enjoyed my stay here. The service was wonderful and possibly among the best from any hotel I have stayed at, and I stay at a lot of hotels! In particular the staff in the Executive lounge were outstanding and a credit the hotel.

Dear Dave864, Thank you for the great review and full five star rating. We're pleased to read you had a wonderful time at SO/ Auckland and that this was one of the best experiences you have had in hotels. We'll be sure to recognize the team at the Club Signature for their excellent efforts. We hope to see you again soon. Kind regards from SO, Stephen Gould - General Manager SO/ Auckland

Great Location

Tripadvisor 评级 4.0/5

EJM223 01/03/2020 经 TripAdvisor 认证的评论

Modern hotel with a great location, just across the road from Brittomart and the waterfront. All staff were extremely helpful and attentive. Rooms were a bit odd....no bathroom door and the bath is in the corner of the lounge. Quite dark and not as comforting as I like a hotel to be. Bed was excellent and the room was quiet.

Dear EJM223, Thank you for your review and we appreciate the kinds words about the helpfulness and attentiveness of our staff. We do have so many different room options and we will be sure to showcase a few different choices for you next time. I'm confident we can provide a room to your liking on your next stay. We hope to welcome you back again sometime soon. Kind regards from SO, Stephen Gould - General Manager

奢华的享受

客户意见评级 4.5/5

Dexter 情侣住宿 - 15/02/2020 所有已确认评论

符合5星的标准

尊敬的 Xiao Long Z.: 感谢惠赐有关下榻 SO/ Auckland 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Neil Hemraj - Just Say So Manager +64 (0)27…

位置好

客户意见评级 4.0/5

Kk 家庭住宿 - 13/02/2020 所有已确认评论

服务及时,地理位置佳,唯一欠缺的是隔音效果一般,毕竟在市中心闹市区,靠近马路,晚上车子声音较响

Dear Chen K., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

位置好

客户意见评级 4.0/5

匿名 家庭住宿 - 08/02/2020 所有已确认评论

服务很热情,很贴心的准备了外带早餐

尊敬的 Xing L.: 感谢惠赐有关下榻 SO/ Auckland 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Neil Hemraj - Just Say So Manager +64 (0)27…

超漂亮的海湾景观

客户意见评级 5.0/5

Denis 家庭住宿 - 08/02/2020 所有已确认评论

酒店位于Darling Harbour的拐角处,这次特意定的Harbour view的房间,景色一流。酒店服务人员也都很友善。早餐很丰富,egg menu上的单点食品都很好吃。

尊敬的 Jun M.: 感谢惠赐有关下榻 SO/ Auckland 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Neil Hemraj - Just Say So Manager +64 (0)27…

位置好!装修豪华,关健迷你酒吧免费的

客户意见评级 4.5/5

Yame 单人住宿 - 04/02/2020 所有已确认评论

五星级酒店住多了但是这一次的体验非常不错,装修就像一个酒吧,这家酒店以黑色为主调,办理入住不用排队在大堂坐着办理,下次还会继续选择入住

尊敬的 Hao C.: 感谢惠赐有关下榻 SO/ Auckland 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Neil Hemraj - Just Say So Manager +64 (0)27…

位置、设施绝佳,服务非常好

客户意见评级 5.0/5

Sober 家庭住宿 - 03/02/2020 所有已确认评论

非常好的入住体验

尊敬的 Xiao Jie F.: 感谢惠赐有关下榻 SO/ Auckland 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Neil Hemraj - Just Say So Manager +64 (0)27…

Excellent Room

Tripadvisor 评级 4.0/5

brucee512020 02/02/2020 经 TripAdvisor 认证的评论

Our recent stay at the So Hotel in Auckland was for a special treat. The layout of the room was excellent. We took advantage of the So Club and the staff in this area were very friendly - we were somewhat disappointed with the lack of housekeeping - rooms not being supplied with fresh towels and toiletries daily nor loo paper which is an expectation of a hotel of this caliber and cost. The piped music in some areas was pretty awful. The Wellness Spa was excellent but somewhat pricey.

Dear brucee512020, Thank you for the excellent review and we're sorry for the hiccup with Housekeeping. We've let our Executive Housekeeper know of your feedback and she will have things back ship-shape in no time. We hope to see you again soon. Kind regards from SO, Stephen.

Modern and great design

Tripadvisor 评级 5.0/5

austindinh2020 Business - 29/01/2020 经 TripAdvisor 认证的评论

Stay here for couple of nights for a business trip and love the decor of the hotel. Hotel has a rooftop bar which is very nice. Room got a open plan bathroom which is strange at first but very modern and quickly to get used to. Would stay here again.

Dear austindinh2020, Thank you for the kind review and we're glad you enjoyed your recent business trip to SO/ Auckland. Kind regards, Stephen.

Absolutely fabulous!

Tripadvisor 评级 5.0/5

carmelb335 28/01/2020 经 TripAdvisor 认证的评论

From the moment you step in to the hotel your fabulous experience begins. The staff are exceptional, naturally friendly and engaging.The room was faultless and full of pleasantries. There is a sense of your presence being genuinely appreciated.

Thank you carmelb335 for such a great review. We hope to see you back at SO/ Auckland in the near future. Kind regards, Stephen Gould - General Manager

Another Awesome stay @ SO/Auckland

Tripadvisor 评级 5.0/5

676janines 21/01/2020 经 TripAdvisor 认证的评论

From check in to check out an Awesome stay at this Hotel. Staff, Hotel, Location all Awesome.Went to level 2 Executive Lounge, Food & drinks & service were great.We enjoyed a lovely Breakfast @Level 15 in the Waitemata room. Food & Service was great

Dear 676anines, Thank you for the great review and we hope to see you again in the future. Regards, Stephen Gould - General Manager

Birthday weekend

Tripadvisor 评级 5.0/5

nndayal Friends getaway - 16/01/2020 经 TripAdvisor 认证的评论

First time guest at SO and it was an amazing experience. Staff very friendly, helpful and easily approachable. Quality of service from housekeeping and restuarant was just amazing and to top up the experience the room upgrade and comp mini bar was highly appreciated

Dear nndayal, Thanks for the great review. We're thrilled to know you loved your stay. Kind regards, Stephen.

So good yet So bad

Tripadvisor 评级 3.0/5

darrenclairel Couples - 15/01/2020 经 TripAdvisor 认证的评论

Always good to stay at a new oroperty and the So/ Auckland doesn’t disappoint in terms of modernity and design. The rooms as super cool and well lid out. We stayed for two-nights in a club level room with an amazing view of the Harbour. The exec lounge is great with an upstairs open roof area and heaps fo good food and drinks. The service in the lounge was outstanding. The rooftop bar was also great and the food there was yum. Now to why I wouldn’t stay here again. We stayed on a Friday and Saturday night and the noise levels were excessive. The loud music and shouting from the street felt like it was in your room. No sleep until 4am as that’s when things went silent. Until roadworks started at 0630. Not the relaxed luxury we expected. Single glazed windows... what were they thinking. Good to hear they are going to be double glazing. Staff were helpful and moved us to a suite on the other side of the hotel which was better but not quiet. So would I stay here again... only on a Monday- Wednesday and never again over the weekend. Which is a shame as we loved the hotel during the day.

Dear Darren / Claire L, Thank you for your review and I'm sorry to hear that it wasn't quite a perfect stay. We're working hard on the issues you raised and this includes exploring options around the noise from the nearby restaurants, bars and clubs. We hope you decide to give us another chance - we'd love to welcome you back! Kind regards from SO, Stephen.

Decent place and great location

Tripadvisor 评级 5.0/5

Anju C Couples - 14/01/2020 经 TripAdvisor 认证的评论

This hotel is great, thinking of travellers in mind. They provide all amenities. Mini bar contest are free and water bottles are included. They sent us a small dessert plate for our anniversary. Unfortunately we forgot it in the fridge. They accommodated our request for late checkout as well.

Dear Anju C, Thank you for the great feedback. We are thrilled to see you liked the complimentary minibar as well as the little amenity to say congrats on the anniversary. We hope to welcome you back soon. Kind regards from SO, Stephen

nice

Tripadvisor 评级 4.0/5

uzipin Family - 06/01/2020 经 TripAdvisor 认证的评论

improve cleanliness and concierge services level. we stayed 5 nights at the hotel of which two times our room was not cleaned or cleaned poorly. concierge was not able to assist in finding taxi services or places to eat and hang outside of the hotel and seemed very young and unprofessional. other than that the hotel is amazing.

Dear uzipin, Thank you for the review and we apprecaite your feedback. We'll certainly take your points on board regarding the concierge and cleanliness. Both areas we take seriously and I am sure you'll be well taken care of on your next stay. We're glad to see that you found the hotel overall to be amazing. Please drop me a note if you're planning a return trip to Auckland. Kind regards from SO, Stephen Gould - General Manager E: stephen.gould@sofitel.com

Luxury Hotel in Auckland

Tripadvisor 评级 4.0/5

M0r94nH Couples - 01/01/2020 经 TripAdvisor 认证的评论

We love the Accor group and as members we frequently stay at SO and Sofitel as a holiday in our own city when we can’t escape our busy lives. SO is a very stylish and chic hotel. The rooms are gorgeous with modern interior fitout and amenities. Even the lowest tier rooms are gorgeous and super comfortable! The restaurants and bars are very nice too, particularly Harbour Society which always delivers on beautiful meals. The only thing that disappointed us this time was the person who was on the front desk at check in. We had been out at a work party and didn’t get in for check in until the wee hours of the morning - my partner and I felt like we were being judged as, the person made a comment about how little hours we had left in the room which made us feel like the nature of our stay may have been something it wasn’t. When I asked to book another night he said they were fully booked. I went online and found the exact same room still available and rebooked another night. Thankfully the rest of the staff are all lovely and go above and beyond. The spa staff are fabulous and offer amazing treatments. Overall our stays are always enjoyable. It is expensive however you do get value for money - particularly if you stay in one of the club rooms :)

Dear M0r94nH, Thank you for staying at our Accor properties on a regular basis. We're grateful for your loyalty. Thanks also for describing the rooms as gorgeous and modern as well as the nice comments abour Harbour Society. I acknowledge your point about the late night check in and I'm sorry we got it wrong. The team are genuinely friendly and I can only think that this went a little too far. We'll have a chat with them and get them back on track in all apsects. Next time you're heading back to Auckland, please drop me a note. I'd like to oversee your booking directly and ensure you have a great stay. Kind regards from SO, Stephen Gould - General Manager E: Stephen.Gould@accor.com

Great design with some flaws

Tripadvisor 评级 4.0/5

sfyalek Couples - 07/12/2019 经 TripAdvisor 认证的评论

The hotel room is spacious but hard for shaving due to the single light installed at one side of the vanity. The booking and the front desk did not communicate well about the late check out and valet parking request and caused the check out problem.

Dear sfyalek, Thank you for your positive review and at the same time we're sorry for the service hiccups. We'll have a chat with the Front Desk team to ensure this doesn't happen again in the future. We hope to welcome you back to SO/ Auckland sometime soon. Kind regards from SO, Stephen Gould - General Manager

Comfortable beds but a bit dark

Tripadvisor 评级 4.0/5

Andrew B Business - 09/11/2019 经 TripAdvisor 认证的评论

Really comfortable bed. The lifts were a bit slow. The view and outlook from the breakfast room and the bar are really nice. Well located in the city and close to most things. Staff generally quite good although a bit slow.

Dear Andrew B, Thank you for the largely positive review and we're glad you had a really good nights sleep in our super comfy beds. Hopefully we have the chance to welcome you back sometime soon. Kind regards, Stephen Gould - General Manager

Disappointing stay

Tripadvisor 评级 2.0/5

Quest814679 Family - 22/09/2019 经 TripAdvisor 认证的评论

Contacted the hotel prior to stay to discuss room allocation as I'd read (after booking) some reviews that stated some rooms had an open bedroom/bathroom, which wouldn't have suited us as our 7 year old daughter was sharing the room. I expressed my concerns in an email and the first response was to be told i had been allocated a So Comfy King Room (which is what I'd booked) with a picture of the room, which was the same as was on the website. I queried whether the wall between the bed and bathroom was clear or solid and asked if the pre-allocation would prevent me from receiving a room upgrade if available, as I am a Platinum Accor member. The question regarding the wall wasn't answered but I was told I was being upgraded to a suite, which is the largest room they have. Two days prior to arriving, I received another email asking my arrival and departure times, advising the restaurant was fully booked and asking if I required transport. I advised my airline arrival and departure times and accepted the offer of a transport reservation. I didn't receive a reply until right before I was boarding the flight 2 days later, so wasn't even sure up until that point if I had transport from the airport or not. We arrived at the hotel at around 4pm and were advised that due to our room being upgraded, that it was not ready as yet and we would have to wait. We were told to go up to the Exec lounge for refreshments while we waited. The Exec lounge however was in-between service times so at first we were told we could have a soft drink only. A short time later though, the host told us she had been advised of our situation and would be happy to offer a drink from the limited drinks menu which we accepted. We waited and waited. Our room was not ready until 5.30pm!!!! Even though the hotel knew our exact arrival time and the room upgrade had been confirmed 2 days prior to our arrival, the room was still not ready until 3.5 hours after guaranteed check in. How does that even happen? We finally got the keys to our room on the fourth floor, only to discover horrible view of the sides of buildings and construction. We were so disappointed, especially as we were staying 3 nights. There was no beer in the mini bar so my husband called to request a few to be sent to the room, along with a champagne flute for me. He was told to look at the menu on the TV however there were NO TV remotes in the room, at all. The TV remotes were delivered a while later and we waited an

Dear Quest814679, I'm sorry to hear that your stay was below your expectations, and from your feedback it is clear we weren't at our best. Please feel free to reach out to me directly to discuss this matter further. We'd dearly love the chance to host you back to SO/ Auckland and make amends. We have an amazing hotel and a super team which we'd like to showcase in a better light. My details are below to talk more. Kind regards from SO, Stephen Gould - General Manager E: Stephen.Gould@accor.com

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