奥克兰 SO/ 酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 2,307 评论

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Corner of Customs St E& Gore St, 奥克兰中心地区, 1010 奥克兰, 新西兰

描述

酒店其他优惠

  • HI-SO 是奥克兰超级时髦的屋顶酒吧，是社交达人们的理想家园

  • 有多种以元素为灵感的客房设计可供选择；液体、气体或固体。

  • SO/ 水疗中心。

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酒店位置

奥克兰 SO/ 酒店

Corner of Customs St E& Gore St, 奥克兰中心地区
1010 奥克兰
新西兰

GPS:-36.845421, 174.768507

电话
传真 +64 9 379 1861

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  2,307 评论

TripAdvisor 评级  4.4/5  536 评论

卓越奖 2025

A surprise around every corner

Tripadvisor 评级 5.0/5

LadsDownUnder 经 TripAdvisor 认证的评论

What an incredible surprise here at SO/ Auckland. From the moment we arrived, we were blown away with the art deco featured within the hotel. The warm fresh vibes keeping to its historic feel dating back to the Reserve Bank of New Zealand era, this hotel provided a sense of excitement (and surprises) from the moment we arrived. We were welcomed to the hotel by a young lady who was helpful and attentive. Really felt great hospitality here. The bellman arranged to have our bags taken to our room and we were shown around the property. Surprised to learn about a lounge containing afternoon canapés and evening beverages was the first of many surprises. Our room was on level 10, featured a seperate living area, bedroom and very fancy bathroom including a bath and seperate shower. The gym - absolutely stunning including pool, spa, sauna and very well equipped gym. After 10 days of travelling, I spent two hours here and did not get bored. The gyms atmosphere was neat and felt very spaced out unlike a previous gym experienced earlier in the week. Breakfast was stunning, and included a fresh orange juice maker in addition to a regular juicer with other fresh fruits and vegetables. The live egg station was great and poached eggs cooked perfectly. What was even better, the restaurant is located on level 15, overlooking the Harbour. Evening canapés included cheeses, hot selections, wines and beers and outdone other hotels within the same category. Honestly I wish we were here a lot longer than a night, as we have unfinished business!!! Such a great hotel and look forward to our next stay. Thank you SO/ Auckland for delivering such amazing hospitality for my husband’s 50th.

1/5 — A Simple Mistake Turned Into a Completely Avoidable Problem

Tripadvisor 评级 1.0/5

Compass639805 经 TripAdvisor 认证的评论

I rarely leave negative reviews, but my experience with SO/ Auckland deserves to be shared. I left a medically-necessary orthodontic retainer by the sink in my room. I realized immediately and contacted the hotel less than 24 hours after checkout. Despite the extremely short timeframe and the item being in plain sight, I was told housekeeping “couldn’t find it.” Realistically, it was thrown away. What disappointed me most wasn’t the loss — mistakes happen — but how the hotel handled it: • No urgency in retrieving the item • Slow, repetitive communication with no real follow-up • No accountability from housekeeping • No goodwill gesture or support, just a copy-paste “policy” response This falls short of the standard of service expected from a 5-star hotel. An item reported within 24 hours should not be thrown away with no responsibility acknowledged. The experience left a bad impression, and I hope management seriously reviews their lost-and-found procedures so other travelers don’t end up in the same situation.

Kia Ora, Please be assured that your feedback has prompted further internal discussions with our housekeeping and guest services teams. We are implementing additional checks in our lost‑and‑found process to ensure that items reported promptly are handled with the utmost care and urgency. I want to reassure you that we are committed to preventing similar situations in the future. Your comments have been invaluable in helping us strengthen our procedures, and we are determined to uphold the level of service expected from a five‑star property. We sincerely hope you will allow us the chance to welcome you back and demonstrate the improvements we are making. Sincerely, SO.

A wonderful retreat

Tripadvisor 评级 5.0/5

pmac07 经 TripAdvisor 认证的评论

The staff was very professional and very helpful. Our room overlooked the harbor and was amazing. The location was convenient to shopping, touring, and restaurants. Earplugs were furnished if you needed them for the street noise. We didn't need them. The room was immaculate.

Kia Ora, Thank you for the amazing review. We're happy to hear that you were well looked after and that you enjoy the lovely Auckland Harbour Views. We hope to have you stay with us again sometime in the near future. Sincerely, SO.

Super comfy & lovely room!

Tripadvisor 评级 5.0/5

Bebe B 经 TripAdvisor 认证的评论

Very easy check in - excellent staff. Walked into our room and was pleasantly surprised at how luxe it was. Very happy travellers here

Kia Ora, Thank you so much for your lovely feedback! We are thrilled to hear that check-in was smooth and that our team made a great impression. We are delighted you had such a great stay, and we’d love to welcome you back again soon. Sincerely,

Interesting hotel

Tripadvisor 评级 5.0/5

Bwbachod17 经 TripAdvisor 认证的评论

We stayed here for 3 nights while in Auckland. The staff were lovely. Breakfast was nice with many options and the breakfast staff were fantastic at catering for specific requests. We didn’t particularly like the style of the rooms but that is just a personal opinion. The rooms were clean with a good shower. The location was good - about a 10 minute walk from the marina and all the restaurants and literally opposite the Giapo ice cream shop!

Kia Ora, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay in Auckland and that our team made a positive impression. We appreciate your feedback regarding the room style. While we understand that design preferences can vary, we are glad the room’s cleanliness and shower comfort added to your stay. We hope to have the pleasure of welcoming you back again on your next visit to Auckland. Sincerely,

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其他网络用户评价我们的酒店

  • 629 评论 9.2/10 位置
  • 1,305 评论 7.8/10 房间
  • 1,285 评论 8.2/10 服务
  • 6 评论 2.6/10 上网
  • 471 评论 8.6/10 氛围
  • 300 评论 7.7/10 早餐
  • 274 评论 7/10 酒吧和饮品
  • 230 评论 7.7/10 清洁度

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