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美憬阁索菲特奥克兰温莎大酒店 5 星

客户意见评级 4.5/5 4,534 评论

安心悦界(ALLSAFE)认可酒店

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酒店其他优惠

  • ALLSAFE certified

  • Central Auckland CBD location

  • Private parking and valet available

  • Airport shuttle service available

  • Wellbeing facilities including a gym, jacuzzi and sauna

酒店位置

美憬阁索菲特奥克兰温莎大酒店

58 60 Queen Street
Auckland Cbd
1010 奥克兰
新西兰

电话: +6493099979

传真: (+64)9/3099978

从 14h00 办理登记入住手续

从 11h00 办理退房手续

  • SKY BUS :  SKY BUS BRITOMART

  • 乘飞机

    AUCKLAND AIRPORT 达到 25公里 / 15.53 英里 - 班车服务 付费

  • 乘船

    FERRIES 达到 0.1公里 / 0.06 英里

  • 乘火车

    BRITOMART 达到 0.1公里 / 0.06 英里

  • 乘火车

    BRITOMART 达到 0.1公里 / 0.06 英里

GPS :-36.845635, 174.766814

酒店服务

COOKES RESTAURANT & BAR

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 酒吧
餐饮服务
  • 1 餐厅
  • 1 酒吧
  • 客房服务
    • 冷餐
    • 热菜
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 79 间客房
    • 3 间残疾人士客房
    • 0 间家庭客房
    • 0 间相通客房
    • 79 间禁烟客房
    • 8 多个楼层
  • 酒店使用的语言
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速无线网络
    • 高速传输线
    • 公共区域提供无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 100% 无烟酒店
  • 入住/退房设施
    • 快捷退房
  • 行李员
    • 行李员
  • 礼宾服务
    • 礼宾服务
  • 接待处提供保险箱
    • 接待处提供保险箱
  • 货币兑换
    • 货币兑换
入住酒店
  • 穿梭巴士
    • AUCKLAND AIRPORT 额外收费
    • AKL 额外收费
  • Valet 额外收费
    • 酒店附近
    • 8 多个停车位
    • 私人
    • 停车场提供安保服务
    • 代客泊车
  • Public
    • 酒店附近
    • 公共
    • 电动汽车充电器,3.7 千伏安
    • 特斯拉充电器
    • 电动汽车充电器,22 千伏安
    • 电动汽车充电器,7 千伏安
    • 停车场全天候开放
    • 停车场提供安保服务
护理
  • Jacuzzi with gentle zen waters
    • 覆盖区
  • Fitness Room
    • 酒店内

我们的客房


美憬阁索菲特奥克兰温莎大酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.5/5

4,534 评论

TripAdvisor 评级 4.5/5

845 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Looked after

Tripadvisor 评级 5.0/5

michaelhL1375WB 04/02/2021 经 TripAdvisor 认证的评论

We felt cared for the whole time. We had an issue with our room but the way they looked after it was amazing. This included moving rooms and extra service that more than made up for it. Staff and managers were super friendly and we felt very special. I will always look to stay here whenever I’m in Auckland due to the way you’re looked after. The hotel is close to all amenities. This is the best hotel I’ve ever stayed at.

Dear michaellhL1375WB, Thank you very much for taking the time and reviewing your recent stay at Hotel Grand Windsor. We are very pleased when we read your review and I am glad that you enjoyed your stay with us and had good interactions with our efficient and friendly staff. We will be looking forward to welcoming you back in the near future and thank you again for your comments. Kind Regards, Pablo Gonzalez Guest Experience Manager

Two night stay

Tripadvisor 评级 5.0/5

fourofuss66 03/02/2021 经 TripAdvisor 认证的评论

A perfect spot to stay if visiting Central Auckland .Easy access to the Ferry Terminal and Britomart . The grand Windsor lives up to it's name as it's a lovely Boutique Hotel with charming and professional staff. Everything was spotless and our room very comfortable.It really is a 4 star hotel with all the added extras that one would expect but doesn't always get . My only negative comment would be the meals.They were beautifully cooked and presented but extremely expensive and if we were not accor members I doubt we would not have eaten in the dinning room . However it would still be my number one choice of places to stay in Down Town Auckland. .

Dear fourfuss66, Thank you ever so much for taking the time to share your recent experience on TripAdvisor. It is always a true delight to read when our guests have experienced an exceptional stay. I love that you were able to fully immerse yourself into the full experience that the hotel and our local neighbourhood has to offer. The team and I look forward to welcoming you back when you are next in the city of Sails. Warm Regards, Pablo Gonzalez Guest Experience Manager

酒店位置极佳,房间也很舒服,设备都很齐全,客服人员服务态度极佳。

客户意见评级 4.5/5

高. 情侣住宿 - 06/01/2021 所有已确认评论

酒店位置极佳,房间也很舒服,设备都很齐全,客服人员服务态度极佳。酒店提供的茶和咖啡也很好。可能唯一一点点小遗憾可能在于有窗户靠昆街晚上比较吵,没窗户可能又略显闷,可能是我订的房间是特价的原因,别的毛病实在挑不出了,哈哈哈。

尊敬的 Xuyang G.: Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Our favorite Auckland hotel

Tripadvisor 评级 5.0/5

davidmck2020 12/12/2020 经 TripAdvisor 认证的评论

We have stayed at the Grand Windsor several times now, it's like a home away from home. The location is good for us, easy walking distance to Viaduct Basin and Britomart. We like the intimacy and character of this hotel, it's cool and dark - a welcome relief from the heat and glare outside. In winter it's cosy. The staff are great, Pablo out front and Maria in the restaurant were especially helpful and friendly. We have a favorite room that we always book, away from the noise of the nightclub next door (be warned if you're a light sleeper staying on a Friday or Saturday night). My wife is a coeliac so dining can be a minefield for her. The restaurant staff were super careful which was a relief. We can highly recommend this hotel, not that we want it to get TOO popular!

Dear davidmck2020, What can we say? On behalf of the hotel, thank you for your lovely words. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to host you, and we will be waiting for your next visit in 2021. Merry Christmas! Pablo Gonzalez Guest Experience Manager

Comfortable Room and Fabulous Food

Tripadvisor 评级 5.0/5

TLS_NZ Business - 16/11/2020 经 TripAdvisor 认证的评论

Great location, close to the waterfront, walk to the arena and shopping just outside the door. Bed was very comfortable and room service food was fabulous. I'd certainly look to stay again when visiting Auckland.

Dear TLS_NZ, We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback and we are very happy to see that you really enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit to the City od Sails will be more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Luxury staycation.

Tripadvisor 评级 5.0/5

Curiosity489271 15/11/2020 经 TripAdvisor 认证的评论

We thoroughly deserved our 5 night Junior Suite pampering. Hotel Grand Windsor certainly provided this for us. Daily wine before dinner was much appreciated as was the OTT High Tea. Staff very attentive ,especially Concierge Leonid who we relied on for local shopping etc.

Dear Curiosity489271, Thank you taking the time to share your feedback. We love hearing about our guests’ experiences, and we are delighted that you had such a wonderful stay with us at you had a great time at Cooke's restaurant. I am pretty sure that our team, specially our concierge Leonid, will be happy to hear from you. We look forward to seeing you again soon! Kind regards Pablo Gonzalez Guest Experience Manager

Tiny room

Tripadvisor 评级 2.0/5

atraveller400 15/11/2020 经 TripAdvisor 认证的评论

We had a very little room over queen Street. It was extremely noisy from the road with hoons going up and down the street all night. We had to ask for cups to make a cuppa in the room as there was none (perhaps because there was no room to keep them there) Lovely staff.

Dear atraveller400, I am sorry to hear your stay didn't meet your expectations. I would really like to discuss in detail the matter of all the setbacks you experienced during your stay during the last weekend. If you're willing to give us a second chance you can email me to guestexperience@hotelgrandwindsor.com and I will make my best efforts to organize you the best stay possible. Regards, Pablo Gonzalez Guest Experience Manager

A delightfully deco experience

Tripadvisor 评级 5.0/5

IBridgetI Business - 27/10/2020 经 TripAdvisor 认证的评论

I am fortunate to have returned to the Hotel Grand Windsor just one week after my last stay. The lux art deco style of this hotel is rather decadent - plush furnishings, clean lines and attention to detail wherever you look, but what makes this hotel outstanding is its staff. I received friendly service the minute I stepped foot in this boutique hotel. I was thrilled to see the golden keys of Les Clef d'Or on the lapels of the concierge. Pablo and Leonid have been wonderfully helpful on both my visits. Warm and welcoming is how I would describe Angel and Rumi in reception, and the moment you are seated to check in you are presented with a refreshing iced tea by one of the concierge team. The two rooms I have stayed in were boutique, beautifully furnished and on theme with the rest of the hotel. The restaurant is an intimate, opulent space. Server Anastasia, chef Stavesh, and Sun made a fantastic trio in the restaurant when I had a delightful duck dish. Maria and the morning kitchen team presented some of the best scrambled eggs I have eaten. The staff here go above and beyond because they know what good customer service is. And it's the one thing that will bring me back again. I received exceptional service from Charlie in housekeeping who could see I was having a mini hair disaster right before I was heading to a formal function. Not only was she bright and cheery, and clearly hard working, she even offered to help me restyle it. That is what I call service. Thank you Charlie for this caring gesture. The turndown service here is an extra treat with new recruit Meretiana providing a sleep tea and chocolates. A blissful way to end a working day! I had the privilege of meeting Chris the General Manager this morning. Like the rest of his team he was courteous, friendly and a delight to meet. This is a lovely hotel - central and beautifully presented – but clearly what has made a lasting impression on me is the Grand Windsor team. Looking forward to returning here to see your friendly faces again soon.

Dear Bridget, Every member of our staff is very happy and pleased to read your lovely words. We all agree that hosting so charming guests like you, give us strenght and motivation to keep working very hard to provide the best service possible. Once again, THANK YOU! and see you soon. Regards, Pablo Gonzalez Guest Experience Manager

Our Stay

Tripadvisor 评级 4.0/5

mikeparker2020 Business - 30/09/2020 经 TripAdvisor 认证的评论

Rooms were pleasant. Funny smell when you entered but nothing major. Treadmill in gym was too loud to listen to tv and touch screen didn’t work well. Needs a service. Restaurant was nice but rather small menu choices. Staff were very nice.

Dear mikeparker2020, Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor. Please rest assured that we are taking the appropriate measures to address the hassles you experience during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Pablo Gonzalez Guest Experience Manager

Beautiful

Tripadvisor 评级 5.0/5

prattbunch 12/08/2020 经 TripAdvisor 认证的评论

We thoroughly enjoyed our stay. The staff were outstanding in their service. They were professional and genuinely seemed happy in their work. They also seemed to genuinely be friends with each other (unlike other 5 stars where there is professionalism but a very hierarchical relationship/structure), this translated to a very warm, professional and friendly relationship with the customers. The room was beautiful. The hotel itself was spotless and the welcome started at checkin where you receive a cup of berry infused chamomile tea. The High tea Was beautifully presented and delicious and the breakfast was a perfect start to the day. Will definitely be back.

Dear prattbunch, First of all, thank you for taking the time to write such a nice review for us. It is always a pleasure to receive positive feedback but the perception of team that you mention makes us specially happy . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services all together. Warm Regards, Pablo Gonzalez Guest Experience Manager

Auckland CBD escape

Tripadvisor 评级 5.0/5

734danny 28/07/2020 经 TripAdvisor 认证的评论

wonderful time at the Grand Windsor. from the time we got there we were greeted by the concierge and made to feel very welcome. the staff here are awesome nothing is too much. cant wait to go there again :):)

Dear 734danny, We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback and we are very happy to see that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Must try harder

Tripadvisor 评级 4.0/5

leeeehhhhhh 19/07/2020 经 TripAdvisor 认证的评论

Stayed at this hotel from the 3rd to 5th July. From the onset not great as they over charged me about $140 as I paid for one night with points and the other with card. But on arrival they took $600 when it should of been 200 deposit 266 for the room. Have stayed in other sofitel or partner groups with no problems and had a nice stay this was such a disappointment then it goes on. No remote for the speaker or TV had to call to get one then made a coffee no cups tea spoons in room had to call again . Then having come back after a day out Room not made up after 1st night. I did put the light on to service the room. Room 102 . Such a disappointment.when paying that price you want the best. But the food was nice.

Dear leeeehhhhhh, Thank you for taking the time to write the review. We're sorry to hear about the issues you encountered during your stay with us. We hope to have the opportunity to better welcome you in the near future if you give us another chance to host you. Feel free to contact me to guestexperience@hotelgrandwindsor.com if this happens. Warm Regards, Pablo Gonzalez Guest Experience Manager

Noise issues

Tripadvisor 评级 2.0/5

vpriddey 15/07/2020 经 TripAdvisor 认证的评论

Great decor, and nice room facilities, great loacation. However very noisey from surrounding bars, until early hours of the morning. Could also hear the neighbours when they came home. Not what you expect from a 5 star hotel.

Dear vpriddey, Thank you for taking the time in writing about us. I am sorry your stay didn't quite meet your expectations, please feel free to email me if you wish to discuss further (guestexperience@hotelgrandwindsor.com). Best regards, Pablo Gonzalez Guest Experience Manager

建筑风格

客户意见评级 4.0/5

Cherry S. 商务住宿 - 05/03/2020 所有已确认评论

很有味道的酒店,前台人员亲切接待讲述建筑的前世今生带来不一样的入住体验 了,welcome drink和茶点也很不错。由于时间关系没能体验其他酒店设施,期待下次入住。

Dear Cherry S., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Great stay in Auckland waterfront

Tripadvisor 评级 5.0/5

charleneh 26/02/2020 经 TripAdvisor 认证的评论

Hotel was very nice and staff very accomodating. Website was a bit misleading as it said self parking was available onsite - it was not and was not close so we ended up using the valet parking. The biggest issue was finding the entrance to the hotel so we could park and drop off the bags. they had taxis blocking the space so we had to call the hotel to find out how to get in and they had to move a taxi. It would have been more effective and obvious where to go if they had just cordoned off the area Otherwise, the stay was fine. the location is perfect - we could walk everywhere. Room was comfortable and complementary water (2 bottles) was provided each day. We did hear some music from the surrounding areas very late at night, but it wasn't loud and certainly didn't disturb our sleep. Would definitely stay here again.

Dear charleneh, Thank you for taking the time to write your feedback and thank you for your lovely words. We hope to welcome you back. Warm Regards, Pablo Gonzalez Guest Experience Manager

位置優越,房間布置優雅

客户意见评级 4.5/5

Kelly 朋友住宿 - 13/02/2020 所有已确认评论

酒店在最繁華的地段,旁邊就是名店,酒吧,歺厅,超市,非常便利,員工亲切以及給予很多幫助。早餐是即點即做,出品不錯,只是選擇有限。房間布局溫馨優雅。只是停車不太方便,但主要繁華路段,可以理解

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

位置好,楼下就是繁华的皇后街,去天空塔很近

客户意见评级 4.0/5

Yame 单人住宿 - 30/01/2020 所有已确认评论

前台很热情、亲切、全程面带笑容,房间整洁

Dear Hao C., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

住得不错

客户意见评级 5.0/5

匿名 情侣住宿 - 28/01/2020 所有已确认评论

很好的服务,人性化设计体验

Dear Lan G., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Classic elegance

Tripadvisor 评级 5.0/5

jacquetaka01 Couples - 19/12/2019 经 TripAdvisor 认证的评论

What a beautiful stay. From the welcome tea and mini tart, amazing customer service from entry to exit to the exquisite room. We felt special in our historical tea and gem inspired room. Definitely coming back. Thank you

Dear jaquetaka, Thank for taking the time in writing us. We hope to see you again! Kind regards, Carol Mendes Front Office Manager

very welcoming

Tripadvisor 评级 5.0/5

Tania L Couples - 17/12/2019 经 TripAdvisor 认证的评论

friendly staff, nice breakfast, nice room thanks parking a bit daunting at first but not much you can do about that. Used your valet service thanks. Sorry, but writing 200 characters is a bit long ....

Dear Tania, Thank you for the short and sweet review! We hope to welcome you back soon. Kind regards, Carol Mendes Front Office Manager

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