美憬阁索菲特奥克兰温莎大酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 1,245 评论

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58 60 Queen Street, Auckland Cbd, 1010 奥克兰, 新西兰

描述

酒店其他优惠

  • Boutique Hotel with personalised service

  • Bespoke meeting services

  • Valet Parking available

  • Cooke's Restaurant & Bar

  • Gym, jacuzzi and sauna

我们的客房

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酒店位置

美憬阁索菲特奥克兰温莎大酒店

58 60 Queen Street, Auckland Cbd
1010 奥克兰
新西兰

GPS:-36.845635, 174.766814

电话
传真 +64 9 309 9978

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

COOKE'S RESTAURANT AND BAR

享用最美味的佳肴，食材均取自当地传统农副产品，包括符合可持续发展标准的肉类、有机鸡肉、采用可持续延绳钓方式捕捞的鱼、散养鸡蛋、有机牛奶、有机和生物动力葡萄酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  1,245 评论

TripAdvisor 评级  4.5/5  1,142 评论

卓越奖 2024

Great Stay with Great Service!!!💖

Tripadvisor 评级 5.0/5

Katelee65 经 TripAdvisor 认证的评论

What a fabulous weekend away, the greeting and speedy service from the lovely lady at the front desk, so friendly and eager to assist. Our room was clean and comfortable!! We also went to dinner at restaurant, the food was delicious and the portion size was just perfect. We were amazed by the quality, high standards of service,- Sam* Who looked after us, got great work ethics, well done!! Our included breakfast was amazing, Loved everything. Thank you for wonderful memories, we will be back!

Dear Katelee65, Thank you so much for your glowing 5-star review! We’re absolutely delighted to hear that you had a fabulous weekend with us and that the service, from start to finish, made your stay so memorable. Your kind words about our front desk team and their eagerness to assist are truly appreciated, and I’ll be sure to pass along your praise. It’s wonderful to hear that you found your room clean and comfortable and that your dining experience exceeded expectations - both in taste and portion size. A special thank you for recognizing Sam for his service and work ethic. Your feedback will mean the world to him and the entire team, as we take great pride in delivering exceptional experiences for our guests. We’re thrilled that you loved breakfast and enjoyed every moment of your stay. Thank you for sharing such beautiful memories with us. We can’t wait to welcome you back to Fable Auckland for another wonderful stay! Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

A fantastic 5 star experience

Tripadvisor 评级 5.0/5

Mobile45857644776 经 TripAdvisor 认证的评论

The customer service, cleanliness, and attention to detail are impeccable. I was greeted at the door by a very professional concierge, who was accomodating and brought my luggage directly to my room and helped us book a last minute reservation on the viaduct. Thank you for the wonderful experience.

Dear Mobile45857644776, Thank you so much for your glowing feedback. We are absolutely thrilled to hear that you appreciated our customer service, cleanliness, and attention to detail. It’s wonderful to know that our concierge team provided such a warm and professional welcome. Delivering seamless, memorable experiences for our guests is always our top priority, and your kind words are truly rewarding. We are delighted that your stay with us was so enjoyable and hope to welcome you back to Fable Auckland for another exceptional visit soon! Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Beautiful downtown auckland hotel

Tripadvisor 评级 5.0/5

Kevin D 经 TripAdvisor 认证的评论

Good location, very nice rooms. Helpful staff. Overall great hotel, would stay again next time we come to auckland. Wonderful checkin process after a LONG flight. Hotel has stairs and elevators. Nice chandelier. Didn't try the breakfast. P.s. Good pens!

Dear KevindG1706WG, Thank you so much for your wonderful 5-star review and for sharing your detailed feedback about your recent stay at Fable Auckland! It is truly heartwarming to know that your experience was so positive, and we’re delighted that you chose us as your home away from home in Auckland CBD. We’re thrilled to hear that you enjoyed our central location, which offers convenient access to all the best that Auckland has to offer. It’s fantastic to know that our well-appointed rooms and helpful staff made your stay even more comfortable and enjoyable. Providing a seamless and welcoming check-in experience is something we prioritize, especially for our guests arriving after long journeys, and we’re so pleased this stood out to you. Your attention to detail is truly appreciated! From noticing our elegant chandelier to commenting on the pens in your room, it’s the little things that often make a stay memorable, and we’re glad these elements contributed to your overall experience. While you didn’t have the chance to try breakfast this time, we hope you’ll consider it on your next visit. Our culinary team works hard to provide a delightful morning dining experience that we believe complements the rest of your stay perfectly. Thank you again for your kind words and for sharing your intent to stay with us on your next visit to Auckland. We can’t wait to welcome you back and provide another exceptional experience at Fable Auckland. Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

So disappointing

Tripadvisor 评级 2.0/5

kiwiontour34 家庭住宿 - 经 TripAdvisor 认证的评论

Chose this hotel for location and rating. But was really disappointed. Expensive, cramped and staff weren’t that helpful (except concierge). Due to busy schedule missed dinner but tried to order off in room service. Was told they “out of stock” on everything and to order Uber eats.! Toilet broken and dirty, shower just Luke warm. Whole stay left me cold. There are better places to stay in Auckland it seems.

Dear Kiwiontour34, Thank you for sharing your feedback, and we are truly sorry to hear about the challenges you faced during your stay. We always strive to offer an excellent experience, and we sincerely apologize that we fell short in certain areas. We deeply regret that you found your room to be cramped and that the service did not meet your expectations. It’s disappointing to hear about the issues with the in-room dining, the toilet, and the shower temperature. These are certainly not the standards we aim to provide, and we will be reviewing the concerns you raised with our team to ensure improvements are made. We're glad to know that the concierge team was able to assist you, and we will continue to focus on delivering a warm and welcoming experience to all our guests. Your feedback is incredibly valuable to us, and we would love the opportunity to restore your confidence in us should you choose to visit again. Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Great hotel in the heart of Auckland

Tripadvisor 评级 5.0/5

SarabethBlairSC Couples - 经 TripAdvisor 认证的评论

This is a lovely little hotel, located in the heart of downtown Auckland. Everything downtown is walkable! It is a little hard to find at first, as it is tucked in between shops on Queen Street. We arrived very early, and the hotel worked to have our room available for an early check-in, which was lovely after 17 hours on the plane. The concierge service is top tier, the rooms are very clean and well-appointed.

Dear SarabethBlairSC, Thank you for sharing your experience with us. We're thrilled to hear you enjoyed your stay and appreciated our central location. It's great to know that our early check-in service made a positive impact after your long flight. We're also pleased that you found our concierge service and room quality to your liking. We look forward to welcoming you back in the future! Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

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其他网络用户评价我们的酒店

  • 857 评论 9/10 位置
  • 1,217 评论 7.4/10 房间
  • 1,095 评论 7.9/10 服务
  • 20 评论 0.6/10 上网
  • 681 评论 6/10 舒适度
  • 475 评论 8.4/10 氛围
  • 306 评论 6.7/10 早餐
  • 275 评论 6.1/10 清洁度

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