美憬阁索菲特奥克兰温莎大酒店 5 星

We thoroughly deserved our 5 night Junior Suite pampering. Hotel Grand Windsor certainly provided this for us. Daily wine before dinner was much appreciated as was the OTT High Tea. Staff very attentive ,especially Concierge Leonid who we relied on for local shopping etc.

We had a very little room over queen Street. It was extremely noisy from the road with hoons going up and down the street all night. We had to ask for cups to make a cuppa in the room as there was none (perhaps because there was no room to keep them there) Lovely staff.

I am fortunate to have returned to the Hotel Grand Windsor just one week after my last stay. The lux art deco style of this hotel is rather decadent - plush furnishings, clean lines and attention to detail wherever you look, but what makes this hotel outstanding is its staff. I received friendly service the minute I stepped foot in this boutique hotel. I was thrilled to see the golden keys of Les Clef d'Or on the lapels of the concierge. Pablo and Leonid have been wonderfully helpful on both my visits. Warm and welcoming is how I would describe Angel and Rumi in reception, and the moment you are seated to check in you are presented with a refreshing iced tea by one of the concierge team. The two rooms I have stayed in were boutique, beautifully furnished and on theme with the rest of the hotel. The restaurant is an intimate, opulent space. Server Anastasia, chef Stavesh, and Sun made a fantastic trio in the restaurant when I had a delightful duck dish. Maria and the morning kitchen team presented some of the best scrambled eggs I have eaten. The staff here go above and beyond because they know what good customer service is. And it's the one thing that will bring me back again. I received exceptional service from Charlie in housekeeping who could see I was having a mini hair disaster right before I was heading to a formal function. Not only was she bright and cheery, and clearly hard working, she even offered to help me restyle it. That is what I call service. Thank you Charlie for this caring gesture. The turndown service here is an extra treat with new recruit Meretiana providing a sleep tea and chocolates. A blissful way to end a working day! I had the privilege of meeting Chris the General Manager this morning. Like the rest of his team he was courteous, friendly and a delight to meet. This is a lovely hotel - central and beautifully presented – but clearly what has made a lasting impression on me is the Grand Windsor team. Looking forward to returning here to see your friendly faces again soon.

Rooms were pleasant. Funny smell when you entered but nothing major. Treadmill in gym was too loud to listen to tv and touch screen didn’t work well. Needs a service. Restaurant was nice but rather small menu choices. Staff were very nice.

We thoroughly enjoyed our stay. The staff were outstanding in their service. They were professional and genuinely seemed happy in their work. They also seemed to genuinely be friends with each other (unlike other 5 stars where there is professionalism but a very hierarchical relationship/structure), this translated to a very warm, professional and friendly relationship with the customers. The room was beautiful. The hotel itself was spotless and the welcome started at checkin where you receive a cup of berry infused chamomile tea. The High tea Was beautifully presented and delicious and the breakfast was a perfect start to the day. Will definitely be back.

wonderful time at the Grand Windsor. from the time we got there we were greeted by the concierge and made to feel very welcome. the staff here are awesome nothing is too much. cant wait to go there again :):)

Stayed at this hotel from the 3rd to 5th July. From the onset not great as they over charged me about $140 as I paid for one night with points and the other with card. But on arrival they took $600 when it should of been 200 deposit 266 for the room. Have stayed in other sofitel or partner groups with no problems and had a nice stay this was such a disappointment then it goes on. No remote for the speaker or TV had to call to get one then made a coffee no cups tea spoons in room had to call again . Then having come back after a day out Room not made up after 1st night. I did put the light on to service the room. Room 102 . Such a disappointment.when paying that price you want the best. But the food was nice.

Great decor, and nice room facilities, great loacation. However very noisey from surrounding bars, until early hours of the morning. Could also hear the neighbours when they came home. Not what you expect from a 5 star hotel.

很有味道的酒店，前台人员亲切接待讲述建筑的前世今生带来不一样的入住体验 了，welcome drink和茶点也很不错。由于时间关系没能体验其他酒店设施，期待下次入住。

Hotel was very nice and staff very accomodating. Website was a bit misleading as it said self parking was available onsite - it was not and was not close so we ended up using the valet parking. The biggest issue was finding the entrance to the hotel so we could park and drop off the bags. they had taxis blocking the space so we had to call the hotel to find out how to get in and they had to move a taxi. It would have been more effective and obvious where to go if they had just cordoned off the area Otherwise, the stay was fine. the location is perfect - we could walk everywhere. Room was comfortable and complementary water (2 bottles) was provided each day. We did hear some music from the surrounding areas very late at night, but it wasn't loud and certainly didn't disturb our sleep. Would definitely stay here again.

酒店在最繁華的地段，旁邊就是名店，酒吧，歺厅，超市，非常便利，員工亲切以及給予很多幫助。早餐是即點即做，出品不錯，只是選擇有限。房間布局溫馨優雅。只是停車不太方便，但主要繁華路段，可以理解

前台很热情、亲切、全程面带笑容，房间整洁

很好的服务，人性化设计体验

What a beautiful stay. From the welcome tea and mini tart, amazing customer service from entry to exit to the exquisite room. We felt special in our historical tea and gem inspired room. Definitely coming back. Thank you

friendly staff, nice breakfast, nice room thanks parking a bit daunting at first but not much you can do about that. Used your valet service thanks. Sorry, but writing 200 characters is a bit long ....