Fable Auckland, MGallery 5 星

客户意见评级 (ALL 评级) 4.3/5 607 评论

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58 60 Queen Street, Auckland Cbd, 1010 奥克兰, 新西兰

描述

酒店其他优惠

  • Boutique Hotel with personalised service

  • Bespoke meeting services

  • Valet Parking available

  • Cooke's Restaurant & Bar

  • Gym, jacuzzi and sauna

我们的客房

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酒店位置

Fable Auckland, MGallery

58 60 Queen Street, Auckland Cbd
1010 奥克兰
新西兰

GPS:-36.845635, 174.766814

电话
传真 +64 9 309 9978

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

COOKE'S RESTAURANT AND BAR

享用最美味的佳肴，食材均取自当地传统农副产品，包括符合可持续发展标准的肉类、有机鸡肉、采用可持续延绳钓方式捕捞的鱼、散养鸡蛋、有机牛奶、有机和生物动力葡萄酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  607 评论

TripAdvisor 评级  4.5/5  1,176 评论

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Tripadvisor 评级 2.0/5

fleetoffoot 经 TripAdvisor 认证的评论

I originally wrote this review before the conclusion of our stay. Then deleted it and rewrote. My original draft was about how despite booking a luxury city view hotel room we end up with no view at all. All the windows were frosted over so unable to see out at all, with the exception of one window which overlooked the back of another building. The room felt like a cell with very little natural light apart from a small sliver of a window at almost ceiling height. Staff were almost nonexistent and when required to help seemed unable to be proactive. On the first day we asked for some laundry to be done and the hotel manager argued we had missed the 9am cut off. It was 10 to 9 when we presented our laundry. We had to insist he called the laundry company, which he did after much insisting on our part. Of course they were happy to pick up. Our room was never cleaned before 5pm. On one occasion it didn’t get cleaned at all. Having reported this to management, they showed little concern. When the room was cleaned, silly issues but irritating ones, were the order of the day. Forgetting to replace water bottles, renew soap etc.

Hello!! Thank you for taking the time to share your detailed feedback. We are very sorry to read that your stay did not meet expectations, particularly given the nature of the room you booked. We sincerely apologise for the disappointment regarding the city view. This is not the experience we aim to provide when guests reserve a premium room category. Your comments have been shared with our management and reservations teams so that room descriptions and allocations can be reviewed more carefully. We are equally disappointed to learn about the service issues you encountered. The situation you describe with the laundry request is unacceptable, and we regret that this was handled in a way that caused frustration rather than assistance. Our team should always be proactive and solution-focused. Housekeeping delays and missed services are also not reflective of our standards. We apologise for the inconvenience caused by late or missed cleaning, as well as the repeated oversights such as missing amenities. Your feedback highlights areas where we clearly fell short, and corrective measures are being addressed internally. We appreciate you bringing these matters to our attention. While this does not undo your experience, please be assured that your comments are taken seriously and are helping us improve both service consistency and guest satisfaction. Thank you again for your honest review. Warm regards, The Fable Auckland Team

Fabulous Fable

Tripadvisor 评级 5.0/5

SD2606 经 TripAdvisor 认证的评论

Such a gorgeous boutique and small hotel. Every part of it is just simply exquisite and pretty. Lovely attention has been made to its décor and has I really felt as if I was in awe of its beauty and class.   Our room was on the small side but we made do and it had all of what we needed and required for our two night stay. Including a Nespresso machine which capsules were replenished daily.   The hotel breakfast buffet was incredible.   The service we experienced by all of its staff was most professional, helpful and friendly.   We really enjoyed our stay here, we highly recommend it and would adore to return to stay again in the future.

Hello!! Thank you so much for your kind words and detailed review! We are thrilled to hear that you enjoyed your stay and found everything to your liking, from the decor to the breakfast buffet. We are especially glad to know that the little touches, like the Nespresso machine, made your experience more comfortable and enjoyable. Our team works hard to provide a professional and friendly atmosphere, so your feedback truly means a lot to us. We cannot wait to welcome you back in the future! We'd be honored to have you stay with us again and will ensure that your next visit is just as memorable. Thank you for the recommendation, and we hope to see you soon! Warm regards, The Fable Auckland Team

Not a 5 star hotel

Tripadvisor 评级 3.0/5

Jess G 经 TripAdvisor 认证的评论

I’ve wanted to try this hotel for a long time and booked over a year ago for a special occasion. The staff are lovely and helpful. The bed was very comfy. Hotel in great location. That was where the good stuff ended. The room smelled very musty. Had to have the balcony door open for extended periods of time and room smelled if left shut up. The hot water ran out during my shower the first morning. The shelf in the shower was not secured properly and couldn’t be used to place shampoo etc on. The hot tub had broken and was under repair, which we weren’t told until we tried to use it. If you are coming by car, don’t. It’s a nightmare. I got abused by the courier driver while trying to drop off luggage and get car put into valet. My husband had to go around the block multiple times. The room seemed to be missing some of the elements you would expect of a 5 star hotel. On another note- we were on the 8th floor. The lift only goes to 7th. We are fit, so didn’t worry us. Not many amenities for a 5 star. Not worth the price tag.

Hello! Thank you for taking the time to share such a detailed review. While we are very glad to hear that our team, location, and the comfort of the bed made a positive impression, we're truly sorry that the rest of your stay did not meet expectations, especially for such a special occasion. Please accept our apologies for the musty smell in the room, the shower issues, and the unsecured shelf. These are not the standards we aim to uphold, and we appreciate you bringing them to our attention so we can address them promptly. We are also sorry you were not informed about the hot tub being under repair; communication lapses like this are something we take seriously. Your experience with parking and the difficulty accessing valet is certainly not the welcome we want guests to have. We understand how stressful that must have been, and we will be reviewing our processes to prevent situations like this. We also appreciate your feedback regarding amenities and the overall 5-star expectations. Your comments help us identify areas where we can improve both our facilities and guest experience. Thank you again for sharing your honest impressions. We hope you might consider giving us another opportunity in the future to provide the seamless and enjoyable stay you had hoped for. Warm regards, Fable Auckland Team

Great location, good rooms, amazing staff

Tripadvisor 评级 3.0/5

8trance8 经 TripAdvisor 认证的评论

Great location, good rooms, looks like been recently done up. The staff is great, 5stars to them. The hotel is on a busy street and you blink and miss it. The rooms have no views at all. There is no dedicated parking space so difficult to park your car even to get the luggage in and out. The hotel staff were very helpful hence, we could manage. Parking overnight at a nearby car park will cost approx 40.

Hello!! Thank you very much for your detailed review! We're delighted to hear that you enjoyed our great location, comfortable rooms, and especially our team - your 5-star compliment truly means a lot to us. We appreciate your feedback regarding the street, the limited views, and the parking situation. Being in a busy central area does bring some challenges, and we're glad our staff could assist in making things easier for you. Your comments help us continue improving the guest experience. Thank you again for staying with us, and we hope to welcome you back on your next visit! Warm regards, Fable Auckland Team

A wonderful stay

Tripadvisor 评级 5.0/5

travelpanda56 经 TripAdvisor 认证的评论

We were in AKL for our daughter's 18th b'day as she attended a concert in CBD as part of the celebration. Our stay at Fable was wonderful, I can't say enough good things about the experience - wonderful concierge and front desk service, close to great shops and dining, excellent buffet breakfast, marvellous beds with lovely linens, prompt valet car service, I cld go on and on. If you're looking for a special stay in Tāmaki Makaurau, this is it.

Hello! Thank you so much!! We are absolutely delighted to hear that your daughter’s 18th birthday celebration in Tāmaki Makaurau was complemented by such a memorable stay with us, it was our pleasure to accommodate you and the family! It is fantastic to know you enjoyed our service, location, breakfast, and those famously comfortable Fable beds. Your kind words mean a great deal to our team who love creating special moments for our guests! We hope to have the pleasure of welcoming you and your whānau back again soon for another unforgettable stay. Warm regards, the Fable Auckland Team

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其他网络用户评价我们的酒店

  • 609 评论 9.4/10 位置
  • 829 评论 7.1/10 房间
  • 721 评论 7.8/10 服务
  • 21 评论 1.7/10 上网
  • 272 评论 8.5/10 氛围
  • 236 评论 5.8/10 设施
  • 192 评论 5.4/10 清洁度
  • 168 评论 6.4/10 早餐

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