美憬阁索菲特奥克兰温莎大酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 1,052 评论

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58 60 Queen Street, Auckland Cbd, 1010 奥克兰, 新西兰

描述

酒店其他优惠

  • Boutique Hotel with personalised service

  • Bespoke meeting services

  • Valet Parking available

  • Cooke's Restaurant & Bar

  • Gym, jacuzzi and sauna

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酒店位置

美憬阁索菲特奥克兰温莎大酒店

58 60 Queen Street, Auckland Cbd
1010 奥克兰
新西兰

GPS:-36.845635, 174.766814

电话
传真 +64 9 309 9978

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

COOKE'S RESTAURANT AND BAR

享用最美味的佳肴，食材均取自当地传统农副产品，包括符合可持续发展标准的肉类、有机鸡肉、采用可持续延绳钓方式捕捞的鱼、散养鸡蛋、有机牛奶、有机和生物动力葡萄酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  1,052 评论

TripAdvisor 评级  4.5/5  1,165 评论

卓越奖 2025

Starting and Ending My New Zealand Journey with fable

Tripadvisor 评级 5.0/5

Explore43130366882 经 TripAdvisor 认证的评论

It was a great experience. Mark gave me a lot of advice on solo travel, like how to get a SIM card when you first arrive, where to go for sightseeing, and more. I will consider this place as the starting and ending point of my New Zealand journey. As a tourist, I felt truly taken care of.

Location location location

Tripadvisor 评级 3.0/5

Roam14342300929 Couples - 经 TripAdvisor 认证的评论

The location of this hotel is the best thing about it, you can’t get much better. The staff are friendly but you can tell they are understaffed, we felt bad for the one lady on reception who clearly was doing her best but there was multiple groups trying to check in and one person doing it so it took a while… we ended up going to a nearby pub and coming back a hour or so later when the rush had died down. I’d recommend upgrading your room as the entry level room we booked was tiny and dark. The bathroom especially the shower needed to be cleaned better but overall an OK stay but not a 5 star stay.

Close to ferries and buses. Lots of food and coffee choices close by

Tripadvisor 评级 5.0/5

Carmen L 经 TripAdvisor 认证的评论

Clean and comfortable. The bed is comfortable and the sheets feel soft. Large bath towels. Decent size tv . Free water bottles. Plenty of coffee places close by to choose from. Many restaurants and fast food places are close. Lots of clothing stores including high end designer shops right out the door of hotel.

Central and a good place to explore Auckland

Tripadvisor 评级 4.0/5

clivecSurrey Couples - 经 TripAdvisor 认证的评论

Our agent booked this hotel as the starting point of our 4 week tour around NZ. The hotel is ideally located for exploring Auckland. Centrally situated and close to the port. However, as others have said whilst the hotel is in a high end shopping area, the area deteriorates a few blocks to the north with seedy and tatty shops. We had a room in the 8th floor that was reasonable - an odd shape but a good sized bedroom and bathroom. Staff all helpful and friendly. The only criticism was the breakfast wasn’t particularly good - little selection and you had to ask for rather than be offered barista coffees. However would certainly stay here again if we return.

Dear clivecSurrey, Thank you for taking the time to share your feedback! We're thrilled to hear that you found our hotel centrally located and convenient for exploring Auckland. We appreciate your comments on our friendly and helpful staff, as well as the spacious room. We also value your input on breakfast. We’re sorry to hear it didn’t meet your expectations, and we’ll certainly take that into consideration for future improvements. We hope to have the opportunity to welcome you back during your next visit to Auckland. Thanks again for choosing to stay with us! Regards AJ Front Office Manager

Definitely not a five star hotel. If you want to have a good night sleep, avoid the night when the nightclub is open.

Tripadvisor 评级 2.0/5

thetravellingmilford Couples - 经 TripAdvisor 认证的评论

We stayed here for four nights and I’ve just checked out. This stay marked the first leg of a bucket list holiday starting in New Zealand. We chose this hotel because it is a member of the accord group and classed itself as a five star hotel.We like boutique hotels and given this was right in the city centre of Auckland we thought it would fit the bill perfectly. Check-in was fine I’ll be a little rushed. We were staying in a junior suite on the eighth floor (room 805) after a growing 42 hour journey the first night we mainly just zonked out we had breakfast each day in the hotel restaurant which is called cooks and this was adequate but nothing out of this world. The main reason I have given this such a poor review is the fact that the hotel is located on top of a nightclub and that nightclub likes to blast out music from 11 pm till approximately 3:30 am on Fridays and Saturdays. as a result, we got no sleep whatsoever the two of the four nights we stayed. It was exceptionally loud and even woke me from a jetlagged sleep. Now I appreciate that this is beyond the control of the hotel but I think what the hotel is guilty of is not advising potential customers that they are likely to have little or no sleep in particular rooms adjacent to the nightclub. We did try to get a room change but the day that they wanted us to move we had a day trip booked and weren’t able to facilitate this for us. As a member of a code we were also celebrating an anniversary and birthday whilst on this trip which we advised the hotel prior to our arrival. There was no mention of this. With exception of Mark on concierge the staff in the hotel were pretty much ambivalent and uninterested in us as customers and even when we registered concerned about the noise no one contacted us to offer any kind of solution. Aesthetically, the hotel is definitely not a five star not experienced the issues with the music and loud noise during the night this rating might have been a three or four .

Dear thetravellingmilford Thank you for sharing your detailed feedback. We’re truly sorry to hear that your stay didn’t meet expectations, especially as this marked the start of such an exciting trip for you. We understand how important rest is during travel, and we sincerely apologize for the disturbances caused by the nightclub. While we can’t control the external noise, we appreciate your suggestion regarding informing guests about potential disruptions and will take that into account moving forward. It’s disappointing to hear that the rest of your experience, including interactions with staff and the overall hotel atmosphere, didn’t meet the high standards we aim to uphold. Your comments about the service are especially concerning, and we’ll ensure this is addressed with the team to improve our guest experience. We also regret that there was no recognition of your special occasions during your stay. That’s certainly not the level of service we aim to provide, and we’ll work on ensuring that these moments are acknowledged appropriately in the future. Thank you again for your valuable feedback, and we hope you consider staying with us again on a future visit, where we can aim to deliver a much more relaxing and enjoyable experience.

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其他网络用户评价我们的酒店

  • 828 评论 9.1/10 位置
  • 1,158 评论 7.4/10 房间
  • 1,022 评论 7.9/10 服务
  • 21 评论 3/10 上网
  • 427 评论 8.1/10 氛围
  • 269 评论 5.6/10 清洁度
  • 263 评论 6.5/10 早餐
  • 81 评论 4.5/10 运动休闲

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