Hotel Mercure Thionville Centre Porte du Luxembourg 4 stars

Customer review rating (ALL Rating) 4.0/5 521 reviews

Hotel Mercure Thionville Centre Porte du Luxembourg - Image 1
Hotel Mercure Thionville Centre Porte du Luxembourg - Image 2
Hotel Mercure Thionville Centre Porte du Luxembourg - Image 3
Hotel Mercure Thionville Centre Porte du Luxembourg - Image 4
2 Rue Georges Ditsch, 57100 THIONVILLE, France

Description

Hotel extras

  • Thionville, at the crossroads of Europe and close to the Luxembourg border

  • 15 minutes from Cattenom Nuclear Power Plant

  • Opening of the new restaurant in 2024

  • TGV train station accessible on foot

  • Ideal location in the center of the city and on the banks of the River Moselle

Our accommodation(s)

Hotel location

Hotel Mercure Thionville Centre Porte du Luxembourg

2 Rue Georges Ditsch
57100 THIONVILLE
France

GPS:49.357222, 6.168249

Telephone
Fax +33 3 82 53 99 61

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Start the day with a delicious buffet breakfast served in our brand-new dining room from 6:30 am. Fresh ingredients and a variety or hot and cold dishes await you. Or if you prefer, order a continental breakfast in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  521 reviews

TripAdvisor Rating  3.5/5  363 reviews

Bad experience

Customer review rating 2.0/5

Erwin D. Couples - Confirmed reviews ALL

Poor mattresses on the beds. The water in the sink did not flow. Malfunctioning shower. Lots of stains on the carpet. Dirty bathroom and garbage can was not emptied. Plumeaux and cleaning supplies were still in the room. (forgotten by the cleaners). Only 1 English speaking receptionist in the hotel. The restaurant delivered poor quality food. (cold fries, overcooked, sauerkraut old and dried out without potatoes, meat old and very dry) No loaner bike available.

Dear MR D., Thank you for taking the time to write to us about your stay at Mercure Thionville Centre Porte du Luxembourg. We are sorry that the service was not up to your expectations, and please accept our most sincere apologies. Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during a future stay. Looking forward to welcoming you soon. Bests regards. The hotel front desk.

Old

Customer review rating 1.0/5

Nad Business - Confirmed reviews ALL

Was shocked to see how old/ dirty the hotel is . Not used to have a mercure with this mediocre quality . The staffs were friendly

Dear NADIR F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thionville Centre Porte du Luxembourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Monica, the head of reception was very welcoming and provided great assistance. It’s this sort of friendliness that makes traveling nice.

Friendly helpful reception staff

Customer review rating 4.0/5

Iona Couples - Confirmed reviews ALL

An unexpected stay after our car got a puncture. The reception staff went out of their way to help us in a difficult situation. Clean room with a large comfortable bed and clean modern bathroom.

Dearest, Thank you for taking the time to leave us a comment. We will certainly forward it to all staff who will be happy to read it. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service. Looking forward to welcoming you again, we wish you a good day. Zoe.

no airco, no toilet paper, stuff hanging out of the ceiling

Customer review rating 1.0/5

Bert Business - Confirmed reviews ALL

The stay was extremely unpleasant. The air conditioning wasn't functioning, there was no toilet paper, and the window was broken, preventing me from opening it to cool down the room. When I brought these issues to the attention of the reception, they simply brushed it off by saying the air conditioning wasn't turned on yet. It was a truly terrible experience.

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Other web-users rate our hotel

  • 149 reviews 7.3/10 Location
  • 279 reviews 5.8/10 Room
  • 292 reviews 8.8/10 Service
  • 9 reviews 4.8/10 WiFi
  • 139 reviews 5.3/10 Comfort
  • 127 reviews 6.7/10 Breakfast
  • 99 reviews 5.4/10 Cleanliness
  • 68 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.