Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 552 reviews

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Aspernbrueckengasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Telephone
Fax +43 1 90303555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  552 reviews

TripAdvisor Rating  4.0/5  1,924 reviews

Certificate of excellence 2023

Comfortable one night stay

Customer review rating 4.5/5

Anthony Couples - Confirmed reviews ALL

Last-minute one-night stay after our flight was cancelled. Comfortable. Waiter in the restaurant - Araa - was brilliant.

Convenient Hotel with great location

Customer review rating 4.5/5

San T. Families - Confirmed reviews ALL

Unlike many others, this hotel was designed well to make the most out of the small size of the room. There was enough space to store our belongings. The breakfast selection was great, well presented and staff friendly. The only negative I have to say is that the carpet in the room and the seating pillows in the restaurant chairs were badly stained. Other than that the hotel was clean. The location is great.

Dear San T., Thank you for your review. We are thrilled to hear that your stay was largely enjoyable, and we appreciate your compliments regarding our hotel's amenities and services. We are delighted that the size of our rooms and our extensive breakfast selection met your expectations, and we take great pride in the friendliness of our staff. Our team works tirelessly to ensure that every guest has a comfortable and memorable stay. However, we regret to hear about your experience with the condition of some of the textiles in your room and in the restaurant. We maintain high standards of cleanliness and presentation, so your feedback is concerning to us. We will certainly look into this matter to ensure that all areas of our hotel meet our guests' expectations and our own high standards. Finally, we are pleased that you enjoyed our hotel’s prime location, which is indeed perfect for exploring the city and its attractions. Our central location is something many of our guests appreciate and we are glad it contributed positively to your stay. We look forward to welcoming you back. Best regards, Markus Koller, Cluster General Manager

excellent service

Customer review rating 5.0/5

Andreas P. Solo - Confirmed reviews ALL

Staff professionally very competent, but also very polite and forthcoming

Dear Andreas, Thanks for taking the time to review your visit to our hotel. It is heartening to know you found our team to be both professional and courteous, and that this positively impacted your time with us While we strive to provide a comprehensive range of amenities, some services do come with additional fees to allow for flexibility in how our guests choose to utilize them. We will take your feedback into account regarding the broadband charge as we continually work to enhance our guest experience. We hope to welcome you back on future occasions. Best wishes, Markus Koller, Cluster General Manager

Very new and comfortable facilities

Customer review rating 5.0/5

Ernesto J. L. Couples - Confirmed reviews ALL

The room is spacious and cozy. The bed and pillows are really comfortable to have a restful sleep after long walks. The staff is very attentive. Good variety and quality at breakfast.

Hello Ernesto, Thanks for taking the time to share your review. We are delighted that you appreciated the spaciousness and comfort of your room, as well as the quality of rest provided by our beds and pillows. Our team strives to offer attentive service to all our guests, and it is wonderful to know we succeeded during your visit. Additionally, we're pleased that our breakfast selection added to the enjoyment of your stay. However, we regret to hear about the issue with the carpet in your room. While our housekeeping team works diligently to maintain our rooms, it seems we missed an opportunity to ensure everything was perfect in your case. We appreciate you bringing this to our attention. Nevertheless, we believe that our team's dedication plays a crucial role in making our guests' stays enjoyable, and we're happy you felt well taken care of during your stay. It would be a pleasure to welcome you again. Best regards, Markus Koller, Cluster General Manager

Nice location

Customer review rating 4.5/5

Adi Families - Confirmed reviews ALL

Near U Bahn

Dear Adi, Thank you for taking the time to review your stay. We are thrilled to hear that you enjoyed the convenient location of Novotel Wien City and its proximity to the U-Bahn, making it easy for our guests to explore Vienna. However, we are sorry that your stay did not fully meet your expectations. We understand the importance of having a sufficient number of staff to ensure a smooth and efficient service. We are currently reviewing our staffing levels during peak times to better meet our guests' needs. Moreover, we acknowledge your feedback regarding the gym equipment. We are in the process of reevaluating our fitness amenities to provide a more satisfying workout experience. Finally, we are pleased that you appreciated the strategic location of our hotel, just a short walk from key public transport links and major tourist attractions. We hope to welcome you back. Best wishes, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,066 reviews 9/10 Location
  • 1,045 reviews 7/10 Room
  • 829 reviews 7.9/10 Service
  • 24 reviews 7.1/10 WiFi
  • 596 reviews 6.5/10 Breakfast
  • 461 reviews 7.5/10 Cleanliness
  • 199 reviews 4.3/10 Value
  • 5 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.