ibis budget Brussels Airport 1 star

Customer review rating (ALL Rating) 3.9/5 1,231 reviews

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Bessenveldstraat 17C, 1831 DIEGEM, Belgium

Description

Hotel extras

  • 187 guest rooms

  • Free WIFI throughout the hotel

  • Enjoy dinner at the ibis Kitchen restaurant & Lounge

  • Outdoor and indoor parking facilities

  • All-you-can-eat breakfast buffet for a very sharp price

Our accommodation(s)

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Hotel location

ibis budget Brussels Airport

Bessenveldstraat 17C
1831 DIEGEM
Belgium

GPS:50.882787, 4.437716

Telephone
Fax +32 2 709 55 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

IBIS RESTAURANT

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ibis restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,231 reviews

TripAdvisor Rating  3.0/5  1,485 reviews

Noce visit

TripAdvisor rating 4.0/5

Wanderer67372545848 TripAdvisor review

The room was clean and actually pretty modern for a budget hotel. Only bad experience was the shower where the shower head was falling off during showering and there were not many places where you could put your clothes. Although the breakfast buffet was small the food was delicious.

Dear Guest, Thank you for taking the time to share your review. We are delighted that you found your room to be clean and appreciated the modernity we strive to provide for a budget-friendly stay. Our team takes pride in maintaining a high standard of cleanliness and ensuring our accommodations are up-to-date. However, we apologize for the inconvenience you experienced with the shower head and the lack of space to place your clothes. We understand how these details can impact the comfort of your stay. We will certainly look into improving these aspects of our room amenities. Nonetheless, it is great to hear that you enjoyed the breakfast offerings. We take care in selecting a variety of fresh and tasty options for our guests, even within the simplicity of our cold buffet setup. Your enjoyment of our breakfast is a testament to our efforts in providing a good start to the day. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager

Located too far away from the airport

Customer review rating 2.5/5

Dhruvi A. Friends - Confirmed reviews ALL

I stayed at this hotel recently and found the staff was a little rude with us, I understand the language barrier but despite that I expected better treatment. The first room given to my friend and I was not cleaned with crumpled bedsheets and towels and napkins hanging everywhere, we had to carry our bags down from the 5th floor and get the keys to a new room again. Could have had better service.

Dear Dhruvi, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found the booking experience easy and straightforward. Our team strives to provide a smooth and efficient reservation process, and it is rewarding to know that this aspect met your expectations. We are sorry to hear about the unpleasant experience you encountered with room cleanliness and the service received from our staff. We take great pride in our housekeeping standards and regret that this was not reflected in your initial room assignment. As per our daily cleaning and room maintenance procedures, we aim to ensure every guest is welcomed with a clean and comfortable environment. Regarding the staff interaction, please accept our apologies for any inconvenience caused. We value each guest's comfort and satisfaction, and we will address this matter internally to ensure our customer service aligns with the high standards we set for ourselves. Although the location of our hotel is conveniently situated near the airport with various transportation options, we understand your concern regarding the distance. We appreciate your feedback as it helps us improve and provide a better experience for all our guests. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Karim Haraké, General Manager

Well located worth the price

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Overall very pleased. No complaints. Maybe the breakfast could be improved

Dear Linus, Thank you for taking the time to share your review. We're thrilled that your stay at ibis Budget Brussels Airport was to your liking overall. It's rewarding to hear that you found our hotel to be well-situated and offering value for your money. Our prime location next to Brussels Airport and the convenience of our pricing are aspects we are very proud of. However, we acknowledge your thoughts on the breakfast selection. While we strive to provide a variety of choices including large sliced bread, rolls, baguettes, cereals, charcuterie, cheese, and fresh fruit, we understand the importance of starting the day with a meal that meets our guests' expectations. We appreciate your desire for more options, as well as fruits and vegetables, and will take this into consideration as we continuously work to improve our services. Nonetheless, we hope the numerous sustainable practices we've implemented, as well as the comprehensive amenities we provide, have contributed positively to your stay. Our commitment to sustainability and providing a comfortable experience is something we are deeply passionate about. Finally, we are pleased that the cleanliness of our hotel met your high standards. Our housekeeping team works diligently to ensure a clean and welcoming environment for all our guests. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager

very Clean

Customer review rating 4.5/5

C. F. Families - Confirmed reviews ALL

we are satisfied so clean and the buffet for breakfast we are so happy 10€ for breakfast is very satisfied 😍😍😍💞

Dear C., Thank you for sharing your review. We're thrilled to hear that your stay at ibis Budget Brussels Airport left such a positive impression. We are delighted that you appreciated the cleanliness of our facilities, the variety offered in our breakfast buffet, and found the price to be satisfactory. It's wonderful to know that our efforts to maintain a high standard of hygiene and provide a selection of fresh, quality options for our cold buffet breakfast have been recognized. Your satisfaction with the value we offer is especially pleasing to us. It would be a pleasure to welcome you back. Best wishes, Karim Haraké, General Manager

5 rooms reserved, only 4 available. Invoices are wrong

Customer review rating 0.5/5

Cyriel E. Business - Confirmed reviews ALL

And no one answers my emails. Last time i book an Ibis

Dear Cyriel, Thank you for taking the time to share your feedback. We apologize for the frustration you have experienced over the room availability and invoicing issues. It is our standard to ensure all reservations are accurate and ready upon guest arrival, and we regret that this was not the case for you. Our team is committed to providing timely and clear communication, and we are disheartened to hear that our email correspondence did not meet your expectations. Rest assured, we are taking your comments seriously and are looking into the challenges you encountered with our online check-in system to prevent future occurrences. Moreover, we understand the importance of having precise invoicing, as it reflects the integrity and reliability of our services. It seems there was an oversight in this area, and for that we are sincerely sorry. We will review your case to understand where the discrepancy occurred and ensure our invoicing process is more accurate moving forward. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Karim Haraké, General Manager

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Other web-users rate our hotel

  • 1,128 reviews 6.8/10 Location
  • 1,455 reviews 4.8/10 Room
  • 992 reviews 7.2/10 Service
  • 27 reviews 6.7/10 WiFi
  • 867 reviews 3/10 Comfort
  • 609 reviews 5.4/10 Value
  • 593 reviews 6.4/10 Cleanliness
  • 449 reviews 5.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.