ibis Auckland Ellerslie 3 stars

Customer review rating (ALL Rating) 4.1/5 1,189 reviews

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72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • 15 minutes drive from Auckland CBD

  • Acacia Restaurant and Garden Bar

  • Onsite car parking (paid)

  • WIFI access throughout hotel

  • Fully equipped fitness centre

Our accommodation(s)

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Hotel location

ibis Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888927, 174.798888

Telephone
Fax +64 9 529 9092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,189 reviews

TripAdvisor Rating  4.0/5  799 reviews

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Communication could have been better. Directions to room. Car parking in overflow when raining when reserved parks not used.

Dear Peter , It is very unfortunate to read that you experienced a disappointing level of service at the Reception desk. We endeavor to provide an excellent customer experience for every guest and in this instance it seems not to have been the case. Your feedback has been forwarded to the Front Office team highlighting them the importance of high level of customer service and the need to minimize the possibility of this happening in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam Sherer General Manager Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Customer review rating 4.5/5

Anilkumar N. Friends - Confirmed reviews ALL

The stay was great the cafe down is good too. Loved the experience 👍

Dear Anil, I'd like to thank you for your review on your recent stay with us. I am so glad you had an excellent stay at the hotel and for more reasons than one! It is certainly a pleasure to accommodate you with comfortable room. I'd love to welcome you back in the future! Warmest regards, Sam Sherer General Manager Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Good stay for the night

Customer review rating 4.5/5

Pehira P. Couples - Confirmed reviews ALL

The staff and the food was amazing, service was perfect, location was perfect for the event.

Dear Pehira, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Sherer General Manager Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Well located

Customer review rating 2.5/5

Kerry P. Solo - Confirmed reviews ALL

on arival there was one person on the check in desk. She was attending to one customer and had myself and another lady waiting. The employee checking the first lady in seemed to know the woman she was checking in and they talked about all sorts of things and seemed to be on a go slow. As someone arriving in Auckland to see an orthopedic surgeon for pain I was in discomfort and unimpressed with the efforts of the first employee. Eventually another employee arrived and dealt with the second lady and myself efficiently. I checked into my room and came downstairs by which time the first employee had only just realeased the first customer. I can only hope this employee learns to ask the first customer to step aside (if they wish to talk or are waiting for something) so they can more efficiently deal with less troublesome customers and cause them less inconvenience. I was also surprised to have a parking fee added to my account as I had not been advised of this or perhaps had just not read the booking form closely enough.

Dear Kerry, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is very unfortunate to read that you experienced a disappointing level of service at the Reception desk. We endeavor to provide an excellent customer experience for every guest and in this instance it seems not to have been the case. Your feedback has been forwarded to the Front Office team highlighting them the importance of high level of customer service and the need to minimize the possibility of this happening in the future. I will personally address this with my Receptionist. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam Sherer General Manager Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Customer review rating 4.5/5

Craig Business - Confirmed reviews ALL

Reception service, check in and out was excellent. Thanks

Dear Craig, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Sherer General Manager Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

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Other web-users rate our hotel

  • 375 reviews 7.4/10 Location
  • 752 reviews 6.3/10 Room
  • 719 reviews 8.8/10 Service
  • 31 reviews 4.5/10 WiFi
  • 296 reviews 6.6/10 Food
  • 290 reviews 7.3/10 Cleanliness
  • 162 reviews 4.9/10 Value
  • 148 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.